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Our comprehensive list of online business courses covers everything from customer relationship management to writing effective and persuasive marketing materials. We have over 100 online business courses. Learn how to become a consultant, setup a home business, negotiate a better salary, retain existing customers, run and effective helpdesk, maintain positive public relations, manage your projects and budgets, and even mediate disputes! We have it all. Enroll today get a leg-up on your career and stay current with your industry. Our affordable business classes allow you to learn the skills you need to be competitive and innovative in this ever-changing economy—all from the comfort of your home.

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Customer Service 101

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3,387       1.5 CEUs       15h      
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Popular Business Classes

  • Event Planning 101
    Event Planning 101
    Event planning is one of the hottest new fields available to people from all walks of life today. Although some event planners may possess a college degree in business or a related field of study, a college degree is not required to be an event pla...
    $95.00
    0.9 CEUs 9h
  • Business Management
    Business Management
    Introduction to Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in many comp...
    $110.00
    0.9 CEUs 9h
  • Business Ethics
    Business Ethics
    Business ethics is an important part of any industry. Students or managers, unfamiliar with many ethical challenges, behaviors, or regulations will find themselves struggling in business industries that include finance, accounting or human resource ...
    $75.00
    1.1 CEUs 11h
  • Business Writing
    Business Writing
    We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the ...
    $95.00
    1.9 CEUs 19h
  • Customer Service 101
    Customer Service 101
    Good customer service is not about satisfying the cu stomer, it is about wowing the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable. Customer service ...
    $75.00
    1.5 CEUs 15h
  • Business Professionalism
    Business Professionalism
    From preparing for an interview to resigning from your job, this course covers the proper business etiquette and professionalism you need to know to be successful in the workplace. Information is appropriate for professionals in any position from e...
    $75.00
    0.5 CEUs 5h

Business Courses

 
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Areas of Study
  • ABCs of Technical Writing
    ABCs of Technical Writing
    Technical writing is the art and science of translating technical information into readable, accessible writing usable by a wide audience. If you have ever read the user's manual for a piece of software or equipment you've purchased, you've seen tec...
    $75.00
    0.9 CEUs 9h
  • Accounting & Bookkeeping 101 for Everyone
    Accounting & Bookkeeping 101 for Everyone
    Accounting & Bookkeeping 101 for Everyone is a course that covers the fundamentals of accounting with the newcomer in mind. Accounting is more than just memorizing terms and procedures; it's a whole new way of thinking about finances. This cours...
    $90.00
    3.2 CEUs 32h
  • Accounts Payable Management
    Accounts Payable Management
    This course is a training guide for the new manager of an accounts payable department. It will help you step into your new role and take a commanding and successful lead. This course will take what you know and enhance it by adding management princ...
    $75.00
    0.7 CEUs 7h
  • Accounts Receivable Management
    Accounts Receivable Management
    Accounts Receivable management is a demanding job. You'll be making decisions that can make or break a company. Your role is unique and complex--one that is closely integrated into the overall customer service of your company. In this course, we'll ...
    $75.00
    0.5 CEUs 5h
  • Administrative Assistant 101
    Administrative Assistant 101
    Administrative Assistant Fundamentals Oh how times, and people, have changed in the world over the last few years. Presently and into the foreseeable future, business people will not only have to continue picking up the pace but will need to ad...
    $75.00
    0.8 CEUs 8h
  • Advertising, Marketing and Sales Writing
    Advertising, Marketing and Sales Writing
    There you are, cold-calling yet another sales prospect. Your verbal pitch is pure gold; your prospect is attentive--interested--and seems ready to buy. But just as you're about to close the deal, you hear that eternal refrain: Send me something i...
    $90.00
    1.2 CEUs 12h
  • Anger Management 101
    Anger Management 101
    If you have been at the mercy of the negative consequences that result from mishandled anger, Anger Management 101 will provide relief. This insightful course is filled with both practical wisdom and application that will end the anger trap for goo...
    $75.00
    0.5 CEUs 5h
  • Assertiveness Training
    Assertiveness Training
    The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or require...
    $75.00
    1.1 CEUs 11h
  • Basic Research Skills
    Basic Research Skills
    Basic Research Skills teaches you how to determine what you need to know when you need to know it. With all of the information readily available today, it's difficult to decipher good information from bad information. Instead of turning to an Inter...
    $75.00
    0.5 CEUs 5h
  • Become a Life Coach - Course Bundle
    Become a Life Coach - Course Bundle
    Life Coaching: Coaching has long been an accepted method of improving performance, specifically in sports. The excellent results shown in the sports arena have been expanded to those in executive positions in business. For the last fifteen to twe...
    $145.00
    5.4 CEUs 54h
  • Business Administration 101
    Business Administration 101
    Whether you are already running a business, have yet to start one or have been hired to support a business owner, it is important to know the basics of the business administrative process. This course will trace a path through the inception, setu...
    $95.00
    1.1 CEUs 11h
  • Business Analysis
    Business Analysis
    How can you make a significant difference in your organization? One way is to be part of a project that improves the company's performance or launches it in a new direction. The business analyst (BA) plays a key role in the development and executio...
    $95.00
    1.2 CEUs 12h
  • Business Branding 101
    Business Branding 101
    Take a look around you. Everywhere you look, you are faced with brands. From the brand of your television to the brand of your car, you are constantly surrounded by brands, and the many products they represent. In this course, you will go through an...
    $75.00
    0.6 CEUs 6h
  • Business Budgeting 101: How to Plan, Save, and Manage
    Business Budgeting 101: How to Plan, Save, and Manage
    This course will show you everything you need to know about business budgeting and cost cutting. You will be introduced to the different aspects of business financial tools and will have an essential primer to current business trends in cost cutting...
    $75.00
    0.5 CEUs 5h
  • Business Consulting 101
    Business Consulting 101
    Business consulting is a growing sector of the employment and business industry. There has been no better time to join the consulting industry, based on industry...
    $95.00
    1.1 CEUs 11h
  • Business Credit 101
    Business Credit 101
    Business Credit 101 provides potential and current business owners with the necessary knowledge to successfully use credit within their business. There are many reasons why business operators rely on credit to maximize their business potential, but ...
    $75.00
    0.7 CEUs 7h
  • Business Ethics
    Business Ethics
    Business ethics is an important part of any industry. Students or managers, unfamiliar with many ethical challenges, behaviors, or regulations will find themselves struggling in business industries that include finance, accounting or human resource ...
    $75.00
    1.1 CEUs 11h
  • Business Etiquette
    Business Etiquette
    Proper Business Etiquette is a fundamental requirement for all jobs. Great business etiquette can set you apart from the competition and position your career in the right direction for growth and opportunity. In this course we look at several facto...
    $75.00
    0.5 CEUs 5h
  • Business Management
    Business Management
    Introduction to Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in many comp...
    $110.00
    0.9 CEUs 9h
  • Business Professionalism
    Business Professionalism
    From preparing for an interview to resigning from your job, this course covers the proper business etiquette and professionalism you need to know to be successful in the workplace. Information is appropriate for professionals in any position from e...
    $75.00
    0.5 CEUs 5h
  • Business Writing
    Business Writing
    We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the ...
    $95.00
    1.9 CEUs 19h
  • Call Center Customer Service
    Call Center Customer Service
    When working as a call center agent, it's important to understand how to respond to a variety of customer issues, problems or complaints. The importance of offering customer-centric service is the foundation of your job responsibilities. In this co...
    $75.00
    0.6 CEUs 6h
  • Call Center Management
    Call Center Management
    Customer relationships are the cornerstone of every business. Businesses today require considerable communication to ensure high quality customer care from the beginning to the end of a sale. Call centers are significant in creating and maintaining ...
    $75.00
    0.7 CEUs 7h
  • Career Coaching
    Career Coaching
    With the job market becoming seemingly impossible to crack, career coaches are more important than ever. This online course will teach students all about career coaching, including the definition of career coaching, the ethics, how to find clien...
    $75.00
    1.4 CEUs 14h
  • Collaboration Skills
    Collaboration Skills
    Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...
    $75.00
    0.7 CEUs 7h
  • Communication with Diplomacy and Tact
    Communication with Diplomacy and Tact
    Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings , communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations. This course on Communicating with...
    $75.00
    0.5 CEUs 5h
  • Concierge 101: How to Run a Personal Service Business
    Concierge 101: How to Run a Personal Service Business
    Whether a full-time mom, a young business person or simply someone looking to build a growing and viable business, an errand service is ideal for those with an entrepreneurial spirit. Small upstart dollars, flexibility and a growing industry are jus...
    $75.00
    1.1 CEUs 11h
  • Confidence Building
    Confidence Building
    This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we com...
    $75.00
    0.6 CEUs 6h
  • Conflict Resolution 101
    Conflict Resolution 101
    Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and emp...
    $75.00
    0.7 CEUs 7h
  • Constructive Feedback and Criticism
    Constructive Feedback and Criticism
    This is a course on giving and receiving feedback and constructive criticism. It first takes the student through a range of relevant concepts in interpersonal communication to provide a theoretical backdrop to the practical issue of giving and recei...
    $75.00
    0.5 CEUs 5h
  • Contract Law 101 - An Introduction
    Contract Law 101 - An Introduction
    Every time you trade an item, attend a sporting event or buy a soda, you enter the world of contracting. When an exchange is made willingly a contract exists. But do you know how US law interprets and enforces contracts? We've designed an introducto...
    $75.00
    1.0 CEUs 10h
  • Creating an Effective Sales Team
    Creating an Effective Sales Team
    Every small business owner or new entrepreneur knows that the success of their company will depend largely on the effectiveness of their sales team. After all, if you are not selling something, then you can hardly call yourself in business since bus...
    $75.00
    0.7 CEUs 7h
  • Crisis Management 101
    Crisis Management 101
    Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals...
    $80.00
    0.8 CEUs 8h
  • Cross-Cultural Communication
    Cross-Cultural Communication
    Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly d...
    $75.00
    0.7 CEUs 7h
  • Customer Relationship Management
    Customer Relationship Management
    Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. (Peter Drucker) We are exposed to customer service (of one kind or another) at least once a day, every day of the week, fifty-two ...
    $75.00
    0.9 CEUs 9h
  • Customer Service 101
    Customer Service 101
    Good customer service is not about satisfying the cu stomer, it is about wowing the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable. Customer service ...
    $75.00
    1.5 CEUs 15h
  • Dealing With Difficult People
    Dealing With Difficult People
    Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be...
    $75.00
    0.7 CEUs 7h
  • Decision Making Skills
    Decision Making Skills
    The Decision-Making Process The decision-making process is choosing among two or more courses of action for a given situation. Making decisions is a part of everyday life. Some consider it an art, others a proficiency. Decisions may be personal ...
    $75.00
    0.8 CEUs 8h
  • Delegation Skills
    Delegation Skills
    The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting...
    $75.00
    0.6 CEUs 6h
  • Economics 101
    Economics 101
    The average individual knows very little about economics and tends to believe whatever was seen or heard on television. However, we all contribute and are impacted by economic factors and need a basic understanding of how this works as economics ...
    $95.00
    1.7 CEUs 17h
  • Economics 201
    Economics 201
    Economics is an inherent part of our world. And, with every passing day, economics becomes more and more pivotal to our survival. From the items we buy at the store and our personal banking accounts to the types of industries in which we work and th...
    $95.00
    1.5 CEUs 15h
  • Economics: Complete Edition
    Economics: Complete Edition
    The purpose of this course is to equip you with a working understanding of economics and its myriad of business and personal applications. As such, we have crafted an easy-to-understand course comprised of economic's principle tenets while specifica...
    $150.00
    3.2 CEUs 32h
  • Effective Communication 101
    Effective Communication 101
    Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships...
    $75.00
    0.7 CEUs 7h
  • Effective Presentations
    Effective Presentations
    Speaking in front of a group of people is one of the most common fears people experience. In fact, it may be more feared than death...or even spiders . Yet being able to present ourselves, our companies, our ideas and products to others is one of th...
    $75.00
    0.5 CEUs 5h
  • Employment Law Fundamentals
    Employment Law Fundamentals
    Learn the basics of Employment Law , the potential pitfalls, and ways to keep yourself out of court so that you can grow your business by hiring, evaluating, and managing employees. This course will discuss all the necessary information you need t...
    $80.00
    0.7 CEUs 7h
  • Estate Planning
    Estate Planning
    Estate planning was once a buzz phrase reserved only for the wealthy. However, today many people are beginning to realize that estate planning is important for everyone. Anyone who has assets, no matter how small or wants their medical wishes carri...
    $75.00
    0.7 CEUs 7h
  • Event Management Course Bundle
    Event Management Course Bundle
    Event Planning 101: Event planning is one of the hottest new fields available to people from all walks of life today. Although some event planners may possess a college degree in business or a related field of study, a college degree is not requ...
    $145.00
    4.8 CEUs 48h
  • Event Planning 101
    Event Planning 101
    Event planning is one of the hottest new fields available to people from all walks of life today. Although some event planners may possess a college degree in business or a related field of study, a college degree is not required to be an event pla...
    $95.00
    0.9 CEUs 9h
  • Excel 2016
    Excel 2016
    Microsoft Excel is a spreadsheet program that comes packaged with the Microsoft Office family of software products. Just like the other programs by Microsoft, Excel can be used for a wide variety of purposes such as creating an address book, grocer...
    $75.00
    1.2 CEUs 12h
  • Freelance Writing 101
    Freelance Writing 101
    If you have ever dreamed of being a freelance writer this course is for you. Get started today learning about this exciting field and in no time you can be on your way to earning a living, extra income, and more, by doing something that you love ...
    $90.00
    0.7 CEUs 7h
  • Fundraising 101
    Fundraising 101
    Whether you are seeking to raise funds for your non-profit group, a worthy charity, political or religious organization, your local school or to provide community specific aid, this detailed course will provide you with everything you need to know...
    $75.00
    0.5 CEUs 5h
  • General Secretary 101
    General Secretary 101
    If you've been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting. In this General Secretary course, you will...
    $75.00
    0.8 CEUs 8h
  • Google+ for Business
    Google+ for Business
    If you've been wondering about how to use Google+ for your business, this comprehensive course is the best way to get started. With simple instructions and ideas regarding social media marketing, businesses of every size soon understand why they nee...
    $75.00
    0.4 CEUs 4h
  • Home Business
    Home Business
    Owning a home business can be one of the most rewarding career moves you will ever make. Not only do you get the freedom of answering only to yourself, but our increasingly Internet-savvy society makes reaching out to worldwide consumers easier th...
    $75.00
    0.5 CEUs 5h
  • How to Improve Your Concentration
    How to Improve Your Concentration
    Concentration is a part of our daily lives. We concentrate on our work and our life situations, either consciously or subconsciously. Is focus the same as concentration, and if not why are the terms often used so interchangeably? Why can some of ...
    $75.00
    0.4 CEUs 4h
  • How to Start a Craft Business
    How to Start a Craft Business
    Congratulations on considering opening your own craft business! This course offers an introduction to business and guidelines that will help you create a successful and sustainable crafting business. In this course, you'll learn what to expect, how ...
    $75.00
    1.0 CEUs 10h
  • How to Write a Business Plan
    How to Write a Business Plan
    Most CPAs will tell you that the number one mistake people make in starting a new business is that they fail to write a business plan. Without a written set of plans and directions, a new business will struggle on many levels. You may start out doin...
    $75.00
    0.5 CEUs 5h
  • How to Write a Grant Proposal
    How to Write a Grant Proposal
    Did you realize that you are most probably an experienced grant writer already? NO , you say, I've never written a grant in my life before -- but you have. Most people out there have asked somebody, at some time, for something in writing (one...
    $75.00
    1.5 CEUs 15h
  • How to Write Case Studies
    How to Write Case Studies
    What is a Case Study? A case study is an in-depth study of a singular situation, person or event. What does this mean? In most disciplines, studies are required to prove a hypothesis. These studies are usually very large in nature, with the g...
    $95.00
    1.0 CEUs 10h
  • How to Write Effective Policies and Procedures
    How to Write Effective Policies and Procedures
    Do your employees have a place where they can find information on everything from what happens to their job if they get sick or injured to whether it is okay if ...
    $75.00
    1.0 CEUs 10h
  • HR Compensation and Benefits
    HR Compensation and Benefits
    Whether you're looking to change your HR strategy or you want to know more about benefits and compensation, HR Benefits and Compensation is for you. With eight lessons on how to manage current and future benefits questions and compensation needs, y...
    $75.00
    0.3 CEUs 3h
  • Human Resources Management 101
    Human Resources Management 101
    Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certa...
    $75.00
    0.8 CEUs 8h
  • Human Resources Productivity Course Bundle
    Human Resources Productivity Course Bundle
    Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they ar...
    $120.00
    2.9 CEUs 29h
  • Internet Marketing Basics
    Internet Marketing Basics
    Today's business marketing efforts require an internet presence, an active campaign and a steady attention to the details of your company's internet marketing efforts. Don't let your company get left behind in the marketplace of ideas and sales. Uni...
    $75.00
    0.5 CEUs 5h
  • Interview Skills
    Interview Skills
    Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overc...
    $75.00
    0.6 CEUs 6h
  • Introduction to Six Sigma
    Introduction to Six Sigma
    Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practi...
    $95.00
    0.9 CEUs 9h
  • Investing 101: Stocks, Bonds, and Mutual Funds
    Investing 101: Stocks, Bonds, and Mutual Funds
    This course will help you demystify the stock market and start making money! Everyone yes, everyone is sure to find something suitable in the stock market to invest in. It doesn't matter if you are looking for a very safe investment to protect you...
    $75.00
    0.4 CEUs 4h
  • Investing 201: Intro to Commodity, Options, and Futures Markets
    Investing 201: Intro to Commodity, Options, and Futures Markets
    Can you predict which direction corn prices will go? Are you the type of person who enjoys taking risks? Do you want to be a part of an often fast-paced, emotional environment? A career in futures trading can lead to a great income and a large bank...
    $75.00
    0.8 CEUs 8h
  • Job Performance Appraisals - A How To Guide
    Job Performance Appraisals - A How To Guide
    Job Performance Appraisals is an in-depth study of various performance appraisal methods. We'll discuss the benefits and challenges of various methodologies as well as alternatives to performance appraisals. Whether you are a CEO, a middle manager, ...
    $75.00
    0.6 CEUs 6h
  • Kaizen 101 - An Introduction
    Kaizen 101 - An Introduction
    In Japan, continuous improvement has been a key part of personal development and business culture for decades, but it's a relatively new concept in western culture. The Japanese term for continuous improvement is Kaizen which simply means change for...
    $75.00
    0.5 CEUs 5h
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UniversalClass.com offers over 5,000 hours of online continuing education training! Here's a few reasons why lifelong learners prefer Universal Class continuing education courses:
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