Quality customer service is always expected yet seldom delivered. These online customer service classes will help you and your business learn innovative ways to deliver great customer service and resolve customer disputes with ease and grace. Providing great customer service requires the right training and tools in order to retain existing customers and attract new prospects.
Customer Service Courses
Customer Relationship ManagementCustomers love and cherish companies that treat them the way they (the customer) want to be treated. People are now prepared to pay more for good service. 0.9 CEUs $95.00
Telephone Skills and Quality Customer ServiceThis course focuses on honing outstanding telephone customer service skills in order to meet customer needs and presenting a professional, knowledgeable image that reflects well on your company. 1.2 CEUs $95.00
Call Center Customer ServiceWhen working as a call center agent, it's important to understand how to respond to a variety of customer issues, problems or complaints. The importance of offering customer-centric service is the foundation of your job responsibilities. 0.6 CEUs $95.00
How to Run an Effective Help DeskIn this course, we will cover all the topics necessary to run your Help Desk, including drafting a plan, determining which services to offer, when to outsource, how to measure performance, how to effectively deal with senior management, which tools will aid you, and how to ensure that your customers are receiving value. 0.6 CEUs $95.00
Call Center ManagementIn this course, we take a closer look at customer service and the overall customer experience of call centers. We explore how a well conceived and well executed call center can make all the difference. This online class provides the necessary strategies to help you reinvent your business by building and cementing successful customer relationships. 0.6 CEUs $95.00
UniversalClass.com offers thousands of hours of online continuing education training! Here's a few reasons why lifelong learners prefer Universal Class continuing education courses:
- Accredited by IACET - Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET)
- Verify your CEUs and Contact Hours via unique certificate serial number on our service (great for employers)
- Earn a Certificate of Course Completion documenting your CEUs and Contact Hours
- Supportive Instructors!
- Easy to use! Our online courses are the easiest and most fun courses available anywhere
- Self paced! Go at your own pace. You do not need to be online at a specific date or time
- Start right now! You can start the class right now by clicking on the button 'Join this Course'
- High quality courses! Since 1999, Universal Class™ has provided high quality continuing education training to over 1,000,000 satisfied students
- Extremely affordable! Pay one time for a course and you have 6 months to finish it. Or pay $189.00 for a yearly subscription and take any course you want, as many courses as you want (over 500 to choose from)