Online Class: Become a General Secretary

Unlock the significant influence of modern secretaries in the corporate world as this course delves into various administrative roles and their specific industry demands. Discover the growth potential these positions offer, from foundational skills to advanced techniques, driving secretaries towards strategic career advancements.
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  • 17
    Lessons
  • 32
    Exams &
    Assignments
  • 3,713
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Unlocking the Potential of the Modern Secretary: From Basics to Brilliance

The term "secretary" might evoke a certain image, but in today's multifaceted corporate world, the roles and responsibilities of these essential team members have evolved profoundly. If you're not yet acquainted with the nuanced dynamics of today's administrative roles, this comprehensive course promises a transformative dive into the expansive realm of secretarial responsibilities.

Course Overview:

The Panorama of Administrative Roles: While some use 'secretary' as a catch-all term, the corporate sphere boasts a myriad of specialized administrative titles. Whether it's the General Secretary, Administrative Assistant, Executive Assistant, or Legal Secretary, each title carries its distinct responsibilities and caters to specific industry needs. This course demystifies these roles, offering keen insights into their intricacies.

The Quintessential General Secretary: A General Secretary is not just a gatekeeper but a linchpin in the smooth functioning of an organization. From facilitating valuable interactions with clients to meticulously handling the smallest of office details, they embody the very essence of effective organization. We shed light on how their multifarious roles can create ripples of efficiency throughout an organization.

Emerging Opportunities & Career Progression: The journey of a General Secretary is filled with opportunities for growth. Whether transitioning into an Office Manager, spearheading a team, or adopting specialized roles, the sky's the limit. We'll walk you through the potential avenues of progression, emphasizing that starting as a secretary can be a strategic move toward climbing the corporate ladder.

Course Modules:

  1. The Essence of a General Secretary: Dive deep into the core responsibilities and the pivotal role they play in an organization.
  2. Secretarial Spectrum: Explore the myriad of administrative roles, their distinctions, and overlaps.
  3. Reception Mastery: Perfect the art of handling phones and visitors.
  4. Ace at Scheduling: Manage calendars with finesse.
  5. Travel Arrangements Demystified: Plan and execute flawless travel itineraries.
  6. Word Processing Wonders: Enhance documentation skills.
  7. File System Management: Organize, retrieve, and maintain documents seamlessly.
  8. Spreadsheets Simplified: Navigate data with ease.
  9. Crafting Correspondence: Communicate effectively through written mediums.
  10. Dictation Dynamics: Transcribe with accuracy.
  11. Mastering Office Equipment: From basic to advanced, know your tools.
  12. Effective Communication Skills: Harness the power of verbal and non-verbal cues.
  13. Time Management Triumphs: Boost productivity and manage time effectively.
  14. Handling Difficult Situations: Navigate challenges with tact and diplomacy.
  15. Training vs. Experience Debate: Discover what holds more weight in the corporate realm.

In this age where roles are continually evolving, understanding the significance and potential of the modern secretary is paramount. Through this course, we aim to not just inform but inspire, illustrating that the journey of a secretary is one of limitless potential and profound impact. Join us and redefine what it means to be a 'secretary' in today's world.

 

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.29 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(4,935 votes)

Lesson 1. The Essential Role of a General Secretary: Backbone of Organizational Success

Serving as the administrative core, a general secretary handles key responsibilities that promote operational efficiency and client satisfaction, positioning the business for greater success. The role offers significant potential for upward mobility into roles like office manager or specialized industry positions, leveraging the skills and experience gained. 30 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1: What a General Secretary Is
  • Assessment: Lesson 1 Review Exam

Lesson 2. Understanding Modern Secretary Roles

Administrative assistants hone specific departmental expertise, making them indispensable by supporting targeted teams through specialized tasks. Their role ensures departmental efficiency by managing presentations, travel, and communications, fostering a smooth operational environment. 21 Total Points
  • Lesson 2 Video
  • Lesson discussions: Secretaries
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2: Types of Secretaries
  • Assessment: Lesson 2 Review Exam

Lesson 2. Understanding Modern Secretary Roles

Administrative assistants hone specific departmental expertise, making them indispensable by supporting targeted teams through specialized tasks. Their role ensures departmental efficiency by managing presentations, travel, and communications, fostering a smooth operational environment. 0 Total Points

Lesson 3. Reception Mastery: Phones and Faces

Serving as the face of the company, receptionists have the unique role of making every caller and visitor feel valued, setting the tone for customer perception. Through attentive greetings and handling inquiries with grace, reception professionals can transform potential challenges into opportunities for reinforcing company reputation. 28 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 3: Reception - phones/visitors
  • Assessment: Lesson 3 Review Exam

Lesson 4. Creating Harmony: The Symphony of Seamless Scheduling

Efficient scheduling is a vital skill that combines deep analysis of current systems with collaboration and adaptability. As you navigate the complexities of calendar management, you'll learn to blend organizational structure with individual flexibility, fostering an environment where productivity thrives. 30 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 4 : Scheduling
  • Assessment: Lesson 4 Review Exam

Lesson 5. Navigating the Complex World of Travel Arrangements with Confidence and Skill

This guide delves into professional strategies for handling intricate travel arrangements, focusing on understanding specifics and personal preferences. Preparing back-up plans and confirming bookings in advance help prevent last-minute disruptions and contribute to a well-executed journey. 24 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 5: Travel Arrangements
  • Assessment: Lesson 5 Review Exam

Lesson 6. The Art of Word Processing

Word processing is indispensable in office environments, providing essential tools for creating and editing documents whether using Microsoft Word, Google Docs, or other systems. This guide outlines key strategies for becoming adept in managing documents efficiently, from basics to advanced functionalities. 30 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 6 : Word Processing
  • Assessment: Lesson 6 Review Exam

Lesson 7. Efficient Document Management Strategies

Organizational success hinges on an efficient file management system that integrates both paper and electronic files, allowing easy access and safeguarding important documents. Digital systems facilitate global collaboration and storage scalability, while paper copies serve as indispensable backups. 12 Total Points
  • Lesson 8 Video
  • Lesson discussions: Filing Systems
  • Complete: Lesson 7 Assignment
  • Assessment: Lesson 7 : File System Management

Lesson 8. Harnessing Spreadsheets: The Secret to Organized Data

This lesson highlights spreadsheets as essential tools that empower general secretaries to seamlessly manage and analyze complex datasets. By mastering the art of data entry and exploring advanced functions, secretaries can provide critical support and contribute to their organization's strategic success. 29 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 8 : Spreadsheets
  • Assessment: Lesson 8 Review Exam

Lesson 9. Correspondence Mastery

Crafting effective email correspondence is crucial in today's business environment, requiring concise messages, clear subject lines, and correct recipients to convey professionalism. Emails should be concise, include a clear call to action, and use timing wisely for optimal impact and response rates. 24 Total Points
  • Lesson 10 Video
  • Complete: Lesson 9 Assignments
  • Assessment: Lesson 9 : Correspondence
  • Assessment: Lesson 9 Review Exam

Lesson 10. Dictation Essentials: Skills for Efficiency

In fast-paced professional environments, dictation enables precise communication and documentation, offering a competitive edge for secretaries and assistants. The blend of active listening and modern dictation software ensures accuracy and comprehensive record-keeping. 24 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 10 : Dictation
  • Assessment: Lesson 10 Review Exam

Lesson 11. Leveraging Office Tools for Maximum Productivity

Mastering various office equipment like computers, telephones, and printers is crucial for secretaries to boost productivity and become indispensable team members in modern workplaces. This guide provides insights into optimizing the use of essential tools, ensuring efficient task management and seamless office operations. 12 Total Points
  • Lesson 12 Video
  • Complete: Lesson 11 Assignment
  • Assessment: Lesson 11 : Office Equipment

Lesson 12. Mastering the Art of Communication: Elevating Your Role as a Secretary

The art of communication in a secretary's role involves adapting to diverse conversations through clear, purposeful interactions while focusing on positivity and transparency. Acknowledging and correcting mistakes builds trust, and embracing small talk establishes rapport for smoother professional exchanges. 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 12 : Effective Communication Skills

Lesson 13. Efficiency Unlocked: The Secretary's Time Mastery Guide

Time blocking is crucial for secretaries to ensure every task has a designated timeframe, making it easier to maintain focus throughout the day. Regularly assess and adjust your schedule to accommodate workload dynamics and improve task completion efficiency. 10 Total Points
  • Lesson 14 Video
  • Lesson discussions: Time Management
  • Assessment: Lesson 13 : Time Management

Lesson 14. Handling Difficult Situations for Secretaries

In the face of difficult situations, a secretary's ability to maintain composure and employ problem-solving techniques can turn potential conflicts into successful resolutions. Through empathy and clear communication, secretaries can ensure a positive experience for all parties involved, enhancing their professional stature. 12 Total Points
  • Lesson 15 Video
  • Complete: Lesson 14 Assignment
  • Assessment: Lesson 14 : Handling Difficult Situations

Lesson 15. What's More Important for a Secretary: Classroom Learning or the School of Hard Knocks?

Secretarial careers thrive on a blend of structured learning and practical application; courses provide foundational skills while hands-on experiences build resilience and adaptability. Continuous learning through training updates and workplace mentorship further enhances a secretary's effectiveness. 8 Total Points
  • Lesson 16 Video
  • Assessment: Lesson 15 : Better to Have Training or Experience?

Lesson 16. Secretary Essentials: Skills for a Thriving Office Career

Problem-solving and conflict resolution transform challenges into opportunities for growth and showcase your value as a proactive professional. By maintaining composure and neutrality while offering practical solutions, you enhance your role as a reliable and integral team member. 74 Total Points
  • Lesson 17 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
  • Complete: Lesson 16 Assignment
  • Assessment: The Final Exam
378
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what a general secretary is, what types of secretaries there are, and what the job role entails
  • Summarize reception techniques.
  • Describe scheduling techniques.
  • Summarize the process of making travel arrangements.
  • Demonstrate word processing tecnhniques.
  • Describe how to create, manage, and maintain file system management.
  • Demonstrate spreadsheet knowledge and use in the role of a secretary.
  • Summarize correspondence and dictation requirements of a secretary.
  • Summarize office equipment a secretary will need to be familiar with.
  • Summarize effective communication and time management skills to be an effective secretary.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Become a General Secretary
Course Number: 8900092
Lessons Rating: 4.29 / 5 Stars (4,935 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.
Last Updated: July 2024
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The course was presented very well and complete, the instructor was very positive with her prompt feedback." -- Debbie B.
  • "i am very pleased with this course and it was very helpful for me, thank you." -- Natalia S.
  • "The instructor was great!" -- Candice P.
  • "I liked all of it." -- Sara A.
  • "Assignments were challenging and not boring." -- Janet W.
  • "Pointers on how to receive and greet customers in person and on the phone were among the most useful parts of this course for me." -- Lianna S.
  • "Very easy instructions!" -- Linda W.

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