Online Class: Managing Difficult Employees

no certificate
with CEU Certificate*
-
15Lessons
-
17Exams &
Assignments -
10Hours
average time -
1.0CEUs
Course Description
Difficult to manage employees exist in every business, every industry, and at some point for every manager. Although some employees may exhibit difficult to manage characteristics for only a short period of time during their employment, others may be perpetually difficult to manage no matter what context or situation they are placed in. This insightful course provides managers with tips and strategies to help identify potentially difficult to manage employees throughout each phase of the employment lifecycle including interviewing, hiring, and onboarding as well as provide guidance on disciplinary actions and potential exit plans for employees that are unable to change their behaviors.
This course also outlines red flags of potentially difficult to manage employees so that you'll be able to identify a problem before it creates destructive results for the organization. This course provides best practices for reducing the problematic behaviors among employees that cause unnecessary conflict and impede productivity. We'll go over how to best manage these situations when they arise and how to prevent them altogether from occurring in the first place. From re-engaging problematic employees in the workplace, creating motivation for them to be more positive and productive, through the process of performance improvement plans and disciplinary action, this course will help mangers and employees establish methods and procedures for working with difficult employees in order to achieve sustained, positive and productive outcomes.
- Completely Online
- Self-Paced
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1: What is a Difficult Employee?
Complete Assignment: Course Introduction and Goals
Assessment: Lesson 1 Exam
Lesson 2: How Do Difficult Employees Affect the Workplace?
Assessment: Lesson 2 Exam
Lesson 3: How to Identify Difficult Employees Prior to Hire
Assessment: Lesson 3 Exam
Lesson 4: How to Onboard New Employees to Mitigate the Risk of a Difficult Employee
Assessment: Lesson 4 Exam
Lesson 5: Look for Red Flags
Assessment: Lesson 5 Exam
Lesson 6: Go Straight to the Problem and Listen
Assessment: Lesson 6 Exam
Lesson 7: Don’t Ignore the Problem
Assessment: Lesson 7 Exam
Lesson 8: Re-Engage the Employee
Assessment: Lesson 8 Exam
Lesson 9: Motivate the Employee
Assessment: Lesson 9 Exam
Lesson 10: Shift Managerial Perspective
Assessment: Lesson 10 Exam
Lesson 11: Performance Improvement Plan
Assessment: Lesson 11 Exam
Lesson 12: React as Adults, Not Like it's a Parent-Child Relationship
Assessment: Lesson 12 Exam
Lesson 13: When to Involve HR
Assessment: Lesson 13 Exam
Lesson 14: When to Say Goodbye
Assessment: Lesson 14 Exam
Lesson 15: Best Practices Summary for Managing Difficult People
Lesson discussions: End of Course Poll; Course Comments
Assessment: Lesson 15 Exam
Assessment: The Final Exam
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |

Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | Monthly |
No. of courses | 600+ |
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