Online Class: Managing Difficult Employees

This course provides best practices for reducing the problematic behaviors among employees that cause unnecessary conflict and impede productivity.

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$75.00
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$75.00 (with CEU Certificate)
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  • 15
    Lessons
  • 17
    Exams &
    Assignments
  • 10
    Hours
    average time
  • 1.0
    CEUs
 
 

Course Description

Difficult to manage employees exist in every business, every industry, and at some point for every manager.  Although some employees may exhibit difficult to manage characteristics for only a short period of time during their employment, others may be perpetually difficult to manage no matter what context or situation they are placed in. This insightful course provides managers with tips and strategies to help identify potentially difficult to manage employees throughout each phase of the employment lifecycle including interviewing, hiring, and onboarding as well as provide guidance on disciplinary actions and potential exit plans for employees that are unable to change their behaviors.

This course also outlines red flags of potentially difficult to manage employees so that you'll be able to identify a problem before it creates destructive results for the organization. This course provides best practices for reducing the problematic behaviors among employees that cause unnecessary conflict and impede productivity. We'll go over how to best manage these situations when they arise and how to prevent them altogether from occurring in the first place. From re-engaging problematic employees in the workplace, creating motivation for them to be more positive and productive, through the process of performance improvement plans and disciplinary action, this course will help mangers and employees establish methods and procedures for working with difficult employees in order to achieve sustained, positive and productive outcomes.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Course Lessons

Average Lesson Rating:
4.7 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(24 votes)

Lesson 1: What is a Difficult Employee?

This first lesson will focus on these topics: a. Types of Difficult Employees b. Reasons for difficult employees Additional lesson topics: Whatever It Takes: Master the Habits to Transform Your Business, Relationships, and Life; Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities 11 Total Points
  • Complete Assignment: Course Introduction and Goals
  • Assessment: Lesson 1 Exam

Lesson 2: How Do Difficult Employees Affect the Workplace?

This lesson will focus on the following topics: a. Effect on Company Culture b. Effect on Colleagues c. Effect on Business Objectives Additional lesson topics: A practical guide to managing difficult employees; Company Culture Doesn’t Just Impact Well-Being — It Also Impacts Productivity 9 Total Points
  • Assessment: Lesson 2 Exam

Lesson 3: How to Identify Difficult Employees Prior to Hire

This lesson will focus on the following topics: a. Interview Process b. Shadow Day c. Group Interviews d. Behavioral Interview Questions e. Reference Checks f. Networking Additional lesson topics: How to spot toxic employees before you hire them; Several Ways to Know If You Are Hiring A Toxic Employee 9 Total Points
  • Assessment: Lesson 3 Exam

Lesson 4: How to Onboard New Employees to Mitigate the Risk of a Difficult Employee

This lesson will focus on the following topics: a. What does an effective onboarding program look like and what is the purpose? b. discuss expectations and responsibilities c. train with employees that understand company culture and expectations Additional lesson topics: Onboarding New Employees: Maximizing Success; Several Tips to Help Successfully Onboard New Employees 10 Total Points
  • Assessment: Lesson 4 Exam

Lesson 5: Look for Red Flags

This lesson will focus on the following topics: a. Other Employees Complaints b. Feedback from Customers or Vendors c. 90-Day Hire Additional lesson topics: The Best Way to Complain About Coworkers; Several Onboarding Activities and Ideas for New Hires 10 Total Points
  • Assessment: Lesson 5 Exam

Lesson 6: Go Straight to the Problem and Listen

This lesson will focus on these topics: a. Sometimes you have inherited the problem, what is the real problem? b. Allow for feedback from the employee to the get to the root cause of the problem. Additional lesson topics: 3 Reasons Some Employees Are Difficult That Will Make You A Better Manager; How Your Listening Skills Can Make Your Employees Better Problem Solvers; Stop Trying to Fix Things, Just Listen! 10 Total Points
  • Assessment: Lesson 6 Exam

Lesson 7: Don’t Ignore the Problem

This lesson will focus on these topics: a. being easier to just let it slide than take action b. setting consequences c. how this affects more than just the difficult employee d. how can it be addressed but still be respectful Additional lesson topics: Managing the Unmanageable: The Several Most Common Types of Difficult Employees; How to Manage an Employee Who Doesn't Respect You 10 Total Points
  • Assessment: Lesson 7 Exam

Lesson 8: Re-Engage the Employee

This lesson will focus on these topics: a. methods for engagement b. responsibilities outside of job c. part of a team Additional lesson topics: 16 ways to re-engage disengaged employees; Several Ways to Recognize a Disengaged Employee and How to Re-Engage Them 10 Total Points
  • Assessment: Lesson 8 Exam

Lesson 9: Motivate the Employee

This lesson will focus on the following topics: a. Praise when praise is due. b. Determine what motivates the employee to want to do well for the organization. Additional lesson topics: 14 Highly Effective Ways to Motivate Employees; The Science of Improving Motivation at Work 10 Total Points
  • Assessment: Lesson 9 Exam

Lesson 10: Shift Managerial Perspective

This lesson will focus on these topics: a. Are the assignments too easy or hard for the employee? b. Has an environment of fostering creativity and making mistakes been created? c. Does the employee feel that they are not growing and developing? Additional lesson topics: Workers Who Feel Challenged Are More Engaged; When Do Employees Rise to the Challenge? 10 Total Points
  • Assessment: Lesson 10 Exam

Lesson 11: Performance Improvement Plan

This lesson will focus on the following topics: a. creating measurable goals b. document, document, document c. following up often and consistently Additional lesson topics: Every Question You Have About Being on a Performance Improvement Plan; Several Performance goal setting examples for employee development 10 Total Points
  • Assessment: Lesson 11 Exam

Lesson 12: React as Adults, Not Like it's a Parent-Child Relationship

This lesson will focus on these topics: a. respecting one another b. empathy for the difficult employee c. not talking about the employee behind their back Additional lesson topics: How to Demonstrate Respect in the Workplace; How to Be an Empathetic Manager During Difficult Times 10 Total Points
  • Assessment: Lesson 12 Exam

Lesson 13: When to Involve HR

This lesson will focus on these topics: a. Bullying b. Abusive Behavior c. Stealing Time from Company d. Failing to Meet Deadlines Additional lesson topics: When Is It Time to Involve HR?; Get involved or steer clear? What’s HR to do when complaints roll in? 10 Total Points
  • Assessment: Lesson 13 Exam

Lesson 14: When to Say Goodbye

This lesson will focus on these topics: a. how to know when to let the employee go b. when can an employee be transferred c. unhappy with coworkers d. unhappy with work assignment Additional lesson topics: 15 Signs It May Be Time to Let An Employee Go; How to Let an Employee Go: Tips From Leading Entrepreneurs 10 Total Points
  • Assessment: Lesson 14 Exam

Lesson 15: Best Practices Summary for Managing Difficult People

This lesson will focus on these topics: a. How to Identify Prior to Hire b. How to Onboard to Set Expectations c. Be on the Lookout for Red Flags d. Go Straight to the Problem e. Methods to Try to Get Back on Track f. When to Move On Additional lesson topics: Managing Difficult Employees, and Those Who Just Seem Difficult; How to Deal With Difficult Employees: Best Practices 89 Total Points
  • Lesson discussions: End of Course Poll; Course Comments
  • Assessment: Lesson 15 Exam
  • Assessment: The Final Exam
228
Total Course Points
 

Additional Course Information

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Course Title: Managing Difficult Employees
Course Number: 57700107
Lessons Rating: 4.7 / 5 Stars (24 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: October 2021
Course Type: Self-Paced, Online Class
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $75.00 U.S. dollars

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