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Problem Solving Strategies

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Course Description

I have a problem: I want it to go away.

I have a problem: I want the easiest, quickest, cheapest solution possible.

I/we have a problem, but I/we can't solve it because of money, people and personalities, powerful external forces . . .

Our problems are too big: there is no way to solve them.

Most people have said such things to themselves at some point. Problems come in many sizes and degrees of complexity, but they are unavoidable in life. Problem solving and decision making around solutions are essential skills. 

The good news is that many academics, business consultants, and leaders in all fields have explored these areas and have developed effective models and strategies that work. In Sections I-VII, this course will provide tools for effective and meaningful problem solving.   In Sections VIII and IX, we will cover decision making processes.


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  • Self-Paced
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  • 6 Months to Complete
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  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: Problem Solving: The Fundamentals

It is essential to thoroughly define a problem before trying to solve it. Because it is such an important topic, this course presents three proven approaches to problem definition. 16 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Are You Solving the Right Problem?; How to Improve Problem Solving Skills
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Research/Gathering Data

Every model of problem solving emphasizes the importance of information. 10 Total Points
  • Lesson 2 Video
  • Review 2 Articles: How Technology Can Help Solve Problems and Make Decisions; Business Scenarios and Business Goals
  • Complete: Lesson 2 Exam

Lesson 3: Problem Solving: Determining and Building Your Strengths

Very often, problem solving works best when it is a team effort, where different individuals are stronger in one kind of intelligence and can, therefore, contribute different perspectives when defining and solving the problem at hand. 0 Total Points
  • Lesson 3 Video

Lesson 4: Problem Solving: Determining and Building Resources

An experienced consultant obviously adds value to a problem-solving effort in a new or start-up enterprise. 8 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Links to allocating resources; Troubleshooters.Com and Steve Litt's HR Tips Present Problem Solving
  • Complete: Lesson 4 Exam

Lesson 5: Problem Solving: Digging Deeper

New data, or more comprehensive data, that has not been considered before -- that makes it worth revisiting that part of the process. 9 Total Points
  • Lesson 5 Video
  • Complete: Lesson 5 Exam

Lesson 6: Solving Problems: Process, Tools, and Techniques

Tools and techniques for problem solving include brainstorming, mindstorming using automatic writing, and reverse brainstorming using intelligent memory strategy. 30 Total Points
  • Lesson 6 Video
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Decision Making: The Fundamentals

What the decision-maker needs to be aware of is that even apparently rational thinking is highly influenced by the emotions (and intuition/instinct) attached to it. 20 Total Points
  • Lesson 7 Video
  • Review Article: The Best of Generation X Finance blog
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Decision Making: Making Tough Decisions

Common sense suggests that some system of comparing pluses and minuses is what is required to make any decision, especially, the tough ones. 43 Total Points
  • Lesson 8 Video
  • Take Poll: How would you rate this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 8 Exam
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Course Title: Problem Solving Strategies
Course Number: 8900261
Languages: English - United States, Canada and other English speaking countries
Course Type: General Education
CEU Value: 0.3 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Dennis Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize what problem solving actually is and why it's important to be good at it.
  • Describe methods for researching and gathering data needed for problem solving.
  • Identify your strengths and available resources for determining the most appropriate problem solving process.
  • Utilize the process, tools and techniques you have available to determine the best solution to a problem.
  • Know methodologies you may use when making tough decisions in the problem solving process, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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