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Assertiveness Training

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Course Description

The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or required of them, all the while not getting what they need in return.

This behavior creates resentment in the non-assertive person and confuses their co-workers, friends and family.  For those who have difficulty in this area (and there are many), people who are assertive and confident seem to have been born that way.  For all appearances, this quality comes easily to them. They naturally know exactly when and how to ask for what they want without seeming aggressive or hostile.  While some people do have an innate ability to assert themselves, most do not, so if they were not "born" with this ability, how did they get it?
They had to learn new behaviors and methods of expressing their desires to others while remaining calm and appropriately communicative.  The good news is, you can obtain these behaviors too.  Anyone can learn to be more confident in expressing their needs without being demanding or creating relationship problems. This is the course that will teach you how to do just that.
Many people confuse assertiveness with aggression, anger, antagonism, hostility, or even bullying. Being assertive is none of these things. The perfect starting place when learning how to do something new is to be very clear about what that behavior or action is; what it is not; and what it means, looks like, and feels like.
A good analogy would be learning how to drive a stick shift or manual transmission vehicle. If you have a clear understanding of the various gears, where the clutch is, and what speed you need to be at to shift up or down, you can then proceed to understanding how the car feels to you when it is at the correct speed for you to shift up or down.

There will be times, as you practice being more assertive, that you will be unsure whether you have struck the right balance in expressing your needs and wants to others or if you have been too passive or too aggressive. This course will help you achieve that perfect balance.
Whether you are having trouble being confident and assertive in your career or personal life, or if you are simply interested in learning more about this topic, this course will introduce you to a better way of getting what you want and need from the people in your life.
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (1089 votes)
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"Extraordinarily Helpful"
9/20/2017 4:21:29 PM

Lesson 1: Assertiveness Defined

This lesson will provide an excellent foundation of understanding for future reference as you begin to use the assertiveness skills you will learn later on in this course. 16 Total Points
  • Lesson 1 Video
  • Review 2 Articles: What Does It Mean to be Assertive; What Is Assertiveness?
  • Review Video: Assertiveness scenarios: 10 examples
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Methods of Assessing and Developing Healthy Self-esteem

Healthy self-esteem is the very first step in achieving confidence and learning to be assertive. 15 Total Points
  • Lesson 2 Video
  • Review Article: Ten Ways you can kickstart and begin improving Self Esteem!
  • Review Video: To Be Assertive, Change Your Thinking
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3: Your Personal Level of Assertiveness

This lesson will introduce you to the most common personality types. 14 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Personality Test; The Assertiveness Quiz
  • Review Video: Assertiveness - Tips for being assertive and saying 'No'
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4: Improving Communication

Regardless of your personality type or weaknesses, everyone can learn how to communicate better. 15 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Deciding When to Speak Up and When to Shut Up; Persuasion and How to Influence Others
  • Review 3 Videos: 4 Things to Practice daily to Improve Communication Skills; 5 Ways to Improve your COMMUNICATION Skills; Communication Skills - The 6 Keys Of Powerful Communication
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Conflict Resolution

When possible, negotiate and compromise to avoid conflict; but when you cannot, use the tools in this lesson to resolve it instead. 15 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Association for Conflict Resolution; The Types of Conflict in Communication
  • Review 4 Videos: Conflict Resolution in 6 Simple Easy Steps; Verbal Judo: Diffusing Conflict Through Conversation; TED Conflict Negotiation; Managing Conflict In Your Workplace
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6: Appropriate Workplace Assertiveness

This lesson will help you deal with handling work- related situations properly. 15 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Assertiveness in the Workforce; Assertiveness Techniques that Work
  • Review 2 Videos: How to Be More Assertive at Your Job : Workplace Etiquette and Tips; Assertiveness Techniques: These are the only 3 you will ever need!
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Appropriate Personal Assertiveness

Being assertive in our personal lives has differences from and similarities to the way we assert ourselves at work or in business. 12 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Assertive Versus Unassertive and Aggressive Behavior; Four Ways of Understanding Passive Aggressive Behaviors, while Keeping your Sanity!
  • Review Video: How to Be Assertive: 4 Assertive Communication Secrets
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Combating Fear of Assertiveness

This lesson will help you deal with the inevitable fear that will strike when you first begin to assert yourself. 10 Total Points
  • Lesson 8 Video
  • Review Article: Barriers to Assertiveness
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam

Lesson 9: What Do You Really Want?

Perhaps the most essential part of asking for what you want is knowing what you want to ask for. 12 Total Points
  • Lesson 9 Video
  • Review Article: How to Make an Action Plan to Achieve Any Goal
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10: Achieving Balance

This lesson will explain how to achieve balance in being assertive. 12 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Achieving Life Balance is Essential to Your Health; How to Create Balance in all Areas of Your Life
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam

Course Conclusion

As you go forward, be confident. 73 Total Points
  • Lesson 11 Video
  • Take Poll: What do you think about this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Assertiveness Training
Course Number: 8900266
Languages: English - United States, Canada and other English speaking countries
Course Type: How To
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Dennis Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Define assertiveness and understand how it differs from aggression.
  • Know defined methods of assessing and developing healthy self-esteem.
  • Identify your own personal level of assertiveness and determine what improvements may be needed.
  • Describe basic techniques for improving your communication skills.
  • Describe methods to use in peaceful conflict resolution.
  • Know and establish appropriate assertiveness techniques to use in the workplace.
  • Determine your own personal level of assertiveness that is appropriate for you.
  • Recognize the fears you have associated with assertiveness and define techniques to combat them.
  • Determine and describe what it is you really want and identify how assertiveness can achieve this goal.
  • Identify ways to balance the level of assertiveness to use in everyday life.
  • Review your own personal level of assertiveness and identify how you will use it in the future, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "I think this whole course was very helpful. There is no one part that was more helpful than the other. It all made a lot of sense and will help me in my personal and work life." -- Donna B.
  • "The instructor is excellent. I found it very informative." -- Irene K.
  • "It was an unexpected surprise to learn so much about myself and how to improve certain areas of my life. Thanks." -- Roxana V.
  • "Well done." -- Michael P.
  • "As I mentioned this course was amazing and I appluad the instructor on how well she pulled the information together. There is so much to learn and to apply." -- Johnett R.
  • "I very much enjoyed the assignments that helped us make personal application to the material." -- Jared N.
  • "Lessons were well structured and focused on one area at a time!" -- Abhijeet C.
  • View More Testimonials...

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