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Business Professionalism

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Course Description

From preparing for an interview to resigning from your job, this course covers the proper business etiquette and professionalism you need to know to be successful in the workplace.  Information is appropriate for professionals in any position from entry level to CEO.  By mastering modern standards of professionalism and etiquette, a career can be started or saved and made successful.  The rules of the game may have changed over time but there are still rules that can help make a job into a career and assist students to take charge of their professional future. 

From understanding proper communication procedures to what behaviors are career-killers to handing tricky situations like dismissals and office politics, this course addresses complex situations in an easy-to-understand format that can be altered and amended to meet the needs of virtually every employee out there from a welder to an accountant to a history professor.  Ten lessons will guide you through breaking down the concepts behind political correctness, interoffice romance, proper networking behavior, and numerous other scenarios that many professionals are not equipped to handle appropriately. 
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: Introduction and Political Correctness in the Workplace

When it comes to dealing with business etiquette and professionalism, many people underestimate the importance of these elements in developing a successful working career. 15 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Professionalism; Business Etiquette and Professionalism
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Etiquette and Professionalism in Interviewing and Onboarding (Part 1)

Because a job interview gives both the employer and the potential employee a snapshot of what it would be like to work with the other person, it's easy to understand why it is necessary for both sides to exude professionalism and etiquette. 30 Total Points
  • Lesson 2 Video
  • Review 2 Articles: The 10 Rules of Interview Etiquette; Job interview etiquette -- 11 mistakes to avoid
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3: Etiquette and Professionalism in Interviewing and Onboarding (Part 2)

Hiring managers, supervisors, business owners, consultants, and anyone else who may be involved, also need to act professionally and have appropriate etiquette practices. 20 Total Points
  • Lesson 3 Video
  • Review 2 Articles: EEOC; The Golden Rules of Interviewer Etiquette
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4: The Role of Organizational Culture and Office Politics in Professionalism

This lesson will focus on organizational culture, as well as professional treatment of others, whether they are within your company or outside professionals, clients, and customers. 30 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Strategies for Changing Your Organization?s Culture; Professionalism: How to Conduct Yourself at Work
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Etiquette and Professionalism in Communication and Culture Differences

Now that you have established the basic rules of professionalism with regard to interacting with others, let's look at specific topics that frequently come up while building professional relationships. 20 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Business Etiquette and Cross Cultural Communication; Business Communication Etiquette
  • Complete: Lesson 5 Assignment

Lesson 6: Interpersonal Etiquette and Professionalism - Networking, Meetings, and Confidentiality

When dealing with concepts of business etiquette and professionalism, there are likely to be times when you have to interact, not only with your co-workers, customers or clients, but also in groups representing a variety of these people. 10 Total Points
  • Lesson 6 Video
  • Review 2 Articles: 20 Social Networking Sites for Business Professionals; What is Confidentiality
  • Complete: Lesson 6 Exam

Lesson 7: Intersecting Personal and Professional Relationships

There are some circumstances that pose particular challenges in remaining professional and practicing workplace etiquette. 50 Total Points
  • Lesson 7 Video
  • Review 2 Articles: When Personal Relationships at Work Become Problematic; 7 Types of Work Relationships
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Troubleshooting (Part 1) - Handling Conflict, Harassment, and Apologies

Now that you know the basics of behaving professionally and with business etiquette in place, it's time to troubleshoot common complaints and challenges. 10 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Workplace Conflict Resolution; Workplace Conflict: How to Deal with Difficult People
  • Complete: Lesson 8 Exam

Lesson 9: Troubleshooting (Part 2) - Shared Physical Environment, Disagreements, and Chain of Command

Depending upon your workplace and its organizational culture, there may be some elements of your environment that do relate to business etiquette. 15 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Business Etiquette and the Chain of Command; How to Handle an Employee Who Ignores the Chain of Command
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10: Change and Growth - Evaluations, Goals, Termination, and Resignation

Depending on your individual company, the process of performance reviews or evaluations can vary widely. In many positions, a self-review is part of the process. 60 Total Points
  • Lesson 10 Video
  • Take Poll: How would you rate this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
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Document Your CEUs on Your Resume
Course Title: Business Professionalism
Course Number: 8900307
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Know political correctness in the workplace.
  • Define and recognize etiquette and professionalism in the interviewing process.
  • Define the role of organizational culture and office politics in professionalism.
  • Know etiquette and professionalism in communication and culture differences.
  • Know interpersonal etiquette and professionalism - networking, meetings, and confidentiality.
  • Describe issues that arise from intersecting personal and professional relationships.
  • Determine methods for handling conflict, harassment, and apologies.
  • Identify and resolve issues that result from shared physical environment, disagreements, and chain of command.
  • Demonstrate the right process to follow for evaluations, goals, termination, and resignation, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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