Business Professionalism

$50.00
no certificate

- OR -

$75.00
with CEU Certificate*

Start Right Now!

Taking multiple courses? Save with our platinum program.

10

Lessons
12

Exams &
Assignments
5

Hours
average time
0.5

CEUs
625

Students
have taken this course

Course Description

From preparing for an interview to resigning from your job, this course covers the proper business etiquette and professionalism you need to know to be successful in the workplace. Information is appropriate for professionals in any position from entry level to CEO. By mastering modern standards of professionalism and etiquette, a career can be started or saved and made successful. The rules of the game may have changed over time but there are still rules that can help make a job into a career and assist students to take charge of their professional future.

From understanding proper communication procedures to what behaviors are career-killers to handing tricky situations like dismissals and office politics, this course addresses complex situations in an easy-to-understand format that can be altered and amended to meet the needs of virtually every employee out there from a welder to an accountant to a history professor. Ten lessons will guide you through breaking down the concepts behind political correctness, interoffice romance, proper networking behavior, and numerous other scenarios that many professionals are not equipped to handle appropriately.

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Related Courses

Mindfulness in the Workplace

In this day and age, it is more important than ever to know how to be in the moment at all times. To experience awareness of your surroundings at all times will lead to a more productive self, in both your personal life and in the workplace. Do you ...

$75.00
0.9 CEUs 9h
Interview Skills

Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overc...

$75.00
0.6 CEUs 6h
Business Consulting 101

Business consulting is a growing sector of the employment and business industry. There has been no better time to join the consulting industry, based on industry...

$95.00
1.1 CEUs 11h
Business Writing

We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the ...

$95.00
1.9 CEUs 19h
Human Resources Productivity Course Bundle

Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they are ...

$120.00
2.9 CEUs 29h
Collaboration Skills

Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...

$75.00
0.7 CEUs 7h
Resolving Workplace Conflict

Conflict is unavoidable. Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your...

$75.00
0.4 CEUs 4h
Strategic Planning

Strategic planning is vital for ensuring an organization still will be a leader in its field 20 years in the future. The plan is a tool leadership can use to judge an organization's health at that moment. This course is a complete guide for writing ...

$75.00
1.0 CEUs 10h
Delegation Skills

The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting ...

$75.00
0.6 CEUs 6h
Critical Thinking

This course summarizes the goals and consequences of critical thinking, as well as items to be aware of when learning how to think critically, including cognitive biases and logical fallacies. The course also covers the value that comes from both in...

$75.00
0.5 CEUs 5h
Decision Making Skills

The Decision-Making Process The decision-making process is choosing among two or more courses of action for a given situation. Making decisions is a part of everyday life. Some consider it an art, others a proficiency. Decisions may be personal or...

$75.00
0.8 CEUs 8h
Communication with Diplomacy and Tact

Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings , communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations. This course on Communicating with ...

$75.00
0.5 CEUs 5h
Human Resources Management 101

Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certa...

$75.00
0.8 CEUs 8h
Recruitment and Retention Strategies

Recruiting & Retention Strategies is a course that's been specifically designed for professionals who are looking to improve their overall workforce. By looking at the best ways to retain employees and to recruit new talent, companies can ensure...

$75.00
0.5 CEUs 5h
Workers' Compensation 101

Since as far back as Ancient Greece and Rome, there has been a system in place in all civilized societies to compensate those individuals who have become injured or disabled due to a work-related accident. The laws and regulations governing what is ...

$75.00
0.5 CEUs 5h
Management Essentials

Management Essentials is a course that's designed to help new and recently appointed managers better understand their role in leadership. Through this course you will find out exactly what you need to learn about managing teams, as well as whether y...

$75.00
0.7 CEUs 7h
Workplace Safety 101

This course focuses on workplace safety, health, and inspection. Throughout this course you will learn what workplace safety is, why it is important and how it affects a business. Common areas of workplace safety are discussed, including office saf...

$75.00
0.5 CEUs 5h

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(466 votes)

Lesson 1: Introduction and Political Correctness in the Workplace

When it comes to dealing with business etiquette and professionalism, many people underestimate the importance of these elements in developing a successful working career. 10 Total Points

Lesson 1 Video
Review 2 Articles: Professionalism; Business Etiquette and Professionalism
Complete Assignment: An Introduction
Complete: Lesson 1 Exam

Lesson 2: Etiquette and Professionalism in Interviewing and Onboarding (Part 1)

Because a job interview gives both the employer and the potential employee a snapshot of what it would be like to work with the other person, it's easy to understand why it is necessary for both sides to exude professionalism and etiquette. 10 Total Points

Lesson 2 Video
Review 2 Articles: The 10 Rules of Interview Etiquette; Job interview etiquette -- 11 mistakes to avoid
Complete: Lesson 2 Exam

Lesson 3: Etiquette and Professionalism in Interviewing and Onboarding (Part 2)

Hiring managers, supervisors, business owners, consultants, and anyone else who may be involved, also need to act professionally and have appropriate etiquette practices. 10 Total Points

Lesson 3 Video
Review 2 Articles: EEOC; The Golden Rules of Interviewer Etiquette
Complete: Lesson 3 Exam

Lesson 4: The Role of Organizational Culture and Office Politics in Professionalism

This lesson will focus on organizational culture, as well as professional treatment of others, whether they are within your company or outside professionals, clients, and customers. 10 Total Points

Lesson 4 Video
Review 2 Articles: Strategies for Changing Your Organization?s Culture; Professionalism: How to Conduct Yourself at Work
Complete: Lesson 4 Exam

Lesson 5: Etiquette and Professionalism in Communication and Culture Differences

Now that you have established the basic rules of professionalism with regard to interacting with others, let's look at specific topics that frequently come up while building professional relationships. 0 Total Points

Lesson 5 Video
Review 2 Articles: Business Etiquette and Cross Cultural Communication; Business Communication Etiquette

Lesson 6: Interpersonal Etiquette and Professionalism - Networking, Meetings, and Confidentiality

When dealing with concepts of business etiquette and professionalism, there are likely to be times when you have to interact, not only with your co-workers, customers or clients, but also in groups representing a variety of these people. 10 Total Points

Lesson 6 Video
Review 2 Articles: 20 Social Networking Sites for Business Professionals; What is Confidentiality
Complete: Lesson 6 Exam

Lesson 7: Intersecting Personal and Professional Relationships

There are some circumstances that pose particular challenges in remaining professional and practicing workplace etiquette. 10 Total Points

Lesson 7 Video
Review 2 Articles: When Personal Relationships at Work Become Problematic; 7 Types of Work Relationships
Complete: Lesson 7 Exam

Lesson 8: Troubleshooting (Part 1) - Handling Conflict, Harassment, and Apologies

Now that you know the basics of behaving professionally and with business etiquette in place, it's time to troubleshoot common complaints and challenges. 10 Total Points

Lesson 8 Video
Review 2 Articles: Workplace Conflict Resolution; Workplace Conflict: How to Deal with Difficult People
Complete: Lesson 8 Exam

Lesson 9: Troubleshooting (Part 2) - Shared Physical Environment, Disagreements, and Chain of Command

Depending upon your workplace and its organizational culture, there may be some elements of your environment that do relate to business etiquette. 10 Total Points

Lesson 9 Video
Review 2 Articles: Business Etiquette and the Chain of Command; How to Handle an Employee Who Ignores the Chain of Command
Complete: Lesson 9 Exam

Lesson 10: Change and Growth - Evaluations, Goals, Termination, and Resignation

Depending on your individual company, the process of performance reviews or evaluations can vary widely. In many positions, a self-review is part of the process. 57 Total Points

Lesson 10 Video
Take Poll: How would you rate this course?
Take Survey: Program Evaluation Follow-up Survey (End of Course)
Complete: Lesson 10 Assignment
Complete: Lesson 10 Exam
Complete: The Final Exam

137

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Know political correctness in the workplace.
Define and recognize etiquette and professionalism in the interviewing process.
Define the role of organizational culture and office politics in professionalism.
Know etiquette and professionalism in communication and culture differences.
Know interpersonal etiquette and professionalism - networking, meetings, and confidentiality.
Describe issues that arise from intersecting personal and professional relationships.
Determine methods for handling conflict, harassment, and apologies.
Identify and resolve issues that result from shared physical environment, disagreements, and chain of command.
Demonstrate the right process to follow for evaluations, goals, termination, and resignation, and
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media