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Collaboration Skills

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Course Description

Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of knowledge, skills, and industry leaders.

This course looks at the collaboration processes, the dynamics within the group to include skills needed, motivational factors, how to manage conflicts that arise, and how to effectively listen to what the other person is trying to say.  Along with listening, for collaboration to happen there must be consensus, which a lesson delves into and shows how it is more than teamwork involved in this systematic technique. Students are taught how to design a process map so a better understanding of all the issues and steps involved are visual and easy to understand, which enables the group to come to a better collaborative answer. With a number of people inevitably there will be differences of opinion so there will be barriers that must be overcome. You will learn the processes and best practices to use when this occurs.

Collaboration takes time but its end result is worth the efforts. Realizing this, this course has a lesson that shows one way to save time in this process is by running an effective meeting and the best techniques to communicate progress. Suggestions are given to keep the meeting to a predetermined time and there are even some great practical tips for getting everyone to the meeting on time. This lesson also covers ways to solve problems and tips for making smart decisions when the choices are tough.

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  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
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  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: What is Collaboration? Benefits of Collaboration

Utilizing collaboration to create a team allows employees to feel as if they are a part of something bigger than themselves, and gives the feeling of accomplishment when they overcome an obstacle that is perceivably larger than one person. 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Exam 1

Lesson 2: Overcoming Defensiveness

A person should never choose to be defensive, since this shuts down their abilities to think anything through to a positive outcome. 8 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Business Know-How ?Buzz Off?; Overcoming the Destructive Dynamics of Defensiveness
  • Complete: Exam 2

Lesson 3: Understanding Truthfulness in Collaboration

Truthfulness is not something people automatically do, but instead is a trait that must be learned. Telling the truth actually fosters truth-telling in others. 7 Total Points
  • Lesson 3 Video
  • Review Article: Building Positive Relationships at Work
  • Complete: Exam 3

Lesson 4: Listening Skills Requirement in Collaboration

Listeners want to interrupt, interject, and influence the messenger with their own take of the message. The first secret to great listening is learning the fine art of lip-lock -- the science of being quiet. 7 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Listening: The Forgotten Skill Necessary for Effective Collaboration; Listening skills foster collaboration
  • Complete: Exam 4

Lesson 5: Self-Awareness and Awareness of Others in Collaboration

Discussing and expanding our knowledge of ourselves and others� ideas, goals, values, and desires, along with their stories, is called collaborative awareness. 8 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Self Awareness and the Effective Leader; What is Collaborative Awareness?
  • Complete: Exam 5

Lesson 6: The Life Cycle of Collaborative Teams

What experts do agree on about collaborative teams is there are predictable patterns that emerge when observing these groups. 9 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Building a Collaborative Team Environment; The 12 Habits Of Highly Collaborative Organizations
  • Complete: Exam 6

Lesson 7: Building Consensus

Consensus is give-and-take in information sharing. It's the ability to discuss differences calmly and come to some form of an agreement. By discussing differences in opinion, new ideas are free to surface. 7 Total Points
  • Lesson 7 Video
  • Review 2 Articles: How to Build Consensus in the Strategic Initiatives Team; Effective Teams Strive for Consensus
  • Complete: Exam 7

Lesson 8: Resolving Conflicts

With today's global environment and the need for collaborative teams to tackle myriad problems and issues, and then reach strong, consensus decisions, leaders must be adept at conflict. 6 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Want Collaboration?: Accept?and Actively Manage?Conflict; A Manager's Guide to Resolving Conflicts in Collaborative Networks
  • Complete: Exam 8

Lesson 9: Designing a Process Map

Changes created in one office can affect a large spectrum of people and processes. 8 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Fostering a Collaborative Design Process; A designer's guide to collaboration
  • Complete: Exam 9

Lesson 10: Manage Accountability

Accountability is the primary practice that will make collaboration a success. 9 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Creating Accountablility in Collaborative Networks: Can it be Done?; 7 Social Collaboration and Accountability Tools
  • Complete: Exam 10

Lesson 11: Overcome Barriers

Now that we have an idea of the challenges involved with incorporating collaboration within the workplace, let's take a look at some of the barriers. 9 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Overcoming Barriers to Collaboration; Just Collaborate: Overcome Three Barriers to Strategy Execution
  • Complete: Exam 11

Lesson 12: Running Effective Meetings and Communicating Progress

Meetings are a standard practice for disseminating information, for planning events or projects, handling issues, developing strategies, and/or for making decisions to allow work flow to continue. 7 Total Points
  • Lesson 12 Video
  • Review 2 Articles: 5 Rules for Efficient, Effective Meetings; Leadership Lesson: Tools for Effective Team Meetings - How I Learned to Stop Worrying and Love my Team
  • Complete: Exam 12

Lesson 13: Using Tools for Viewing Problems, Generating Ideas, and Evaluating Solutions

Fixing a problem can be time consuming and could require effort. At times it can be expensive, but in the long run you will have a stronger organization. 7 Total Points
  • Lesson 13 Video
  • Review 2 Articles: Assessing Your Collaboration: A Self Evaluation Tool; Collaborative Problem Solving: Steps in the Process
  • Complete: Exam 13

Lesson 14: Problem Solving and Negotiating

With so many issues needing decisions each and every day, you would think people might have a large arsenal of skills for negotiating; but most people have surprisingly few skills to fall back on in negotiations. 73 Total Points
  • Lesson 14 Video
  • Take Poll: Course Completion Poll: Your Thoughts
  • Complete: Exam 14
  • Complete: The Final Exam
Total Course Points

Additional Course Information

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Document Your CEUs on Your Resume
Course Title: Collaboration Skills
Course Number: 8900340
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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