Online Class: Telephone Skills and Quality Customer Service
no certificate
with CEU Certificate*
-
13Lessons
-
26Exams &
Assignments -
2,917Students
have taken this course -
12Hours
average time -
1.2CEUs
Course Description
Mastering the Art of Telephone Customer Service
In today's fast-paced digital era, customers are surrounded by a plethora of channels to reach out, shop, and seek services. From the ever-evolving world of e-commerce to traditional face-to-face interactions, the modern consumer is empowered with choices. Yet, amidst the cacophony of these multiple touchpoints, the telephone remains a timeless instrument of choice for customers seeking clarity, resolutions, or simply to voice their concerns.
Why? The human voice, its nuances, and the immediate responsiveness it offers make telephonic interactions distinct and vital. However, the stakes are higher than ever. In a world where brand loyalty hinges on customer experience, delivering unparalleled telephone service isn't just recommended, it's imperative.
This course is meticulously designed to mold you into a telephone customer service maestro. Here, you will not only learn the fundamentals of telephone communication but also master the art of creating memorable customer experiences, even when faced with challenges.
Why Opt for This Course?:
Telephone customer service goes beyond scripted dialogues. It's an orchestra of active listening, effective communication, emotional intelligence, and a genuine desire to assist. This course promises to instill in you all these skills and more. By its culmination, you will be adept at ensuring every customer hangs up with their issues resolved, questions answered, and spirits uplifted.
Who Should Enroll?:
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Customer Service Professionals: Elevate your telephone service skills, standing out in your professional journey.
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Sales and Marketing Personnel: Learn the finesse of selling and promoting over the phone, striking a balance between persuasion and customer comfort.
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Aspiring Customer Support Agents: Lay a strong foundation, embarking on a rewarding career in customer service.
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Anyone Interested in Enhancing Communication Skills: Whether you’re a business owner, freelancer, or simply someone keen to improve, this course offers valuable insights.
In Conclusion:
This course challenges you to rise above the ordinary, ensuring every phone interaction is a testament to your company's commitment to excellence. Embrace the course, and empower yourself to be the reassuring voice at the other end of the line, fostering lasting customer relationships. Enroll today and redefine telephone customer service excellence!
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Learning Outcomes
- Describe the challenges of telephone customer service in today's world.
- Cultivate an excellent phone voice.
- Demonstrate first impressions.
- Describe methods for better listening.
- Describe ways to keep the conversation going.
- Describe conference calls and international calling etiquette.
- Describe etiquette for call transfers and holds.
- Describe best practices for using voicemail and taking messages.
- Summarize when to screen calls.
- Summarize best methods for selling on the telephone.
- Describe methods for soothing irate customers.
- Recognize when you have to say "no".
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "This course is very helpful to advance customer service skills. There are many techniques that you can use for some difficult situations with clients. The phone etiquette is one of my favorite. The course helps you on how to stay professional when dealing with customers." -- Rubelyn L.
- "The course was very easy to learn. I did not have a hard time understanding the concepts and skills needed to provide quality customer service that were taught in this course. The same is to be said for the quizzes and assignments. They were helpful in order to test what was taught as I progressed through the course. Overall, I am satisfied with taking this course and would definitely recommend it." -- Hina S.
- "I found this course very helpful. I have learned a lot and will apply it to my job and always stive to provide the best customer phone service I can provide. I would recommend this class to anyone whether they have customer phone experience or not, but I would highly recommend to anyone just starting out in the workforce. Especially if they will be dealing the majority of the time with customers over the phone." -- Billy B.
- "This course was very informative and greatly helped more in my job than I actually realized. When transferring a customer and following the step by step guidelines really made the transaction easier. I had an irate customer and remembering my lessons I was able to help them more without my anxiety going into over drive. I definitely say 10 out of 10 reviews for this class." -- Mallory E.
- "This class was very informative for handling calls professionally and giving correct responses. This course really show you how to communicate effectively as well as efficiently." -- Lani R.
- "Hello, I want to thank you for taking the time and efforts in grading my assignments. You have been a great instructor. I have been doing customer service for a while. I have learned a lot in taking this course." -- Renee B.
- "The instructor was very prompt in delivering the results and provided corrections to questions that were not correct." -- Patricia L.
- "Thank you for all the information that has been provided. I plan on using everything I learned!" -- Trish P.
- "This is my first time doing classes on line, and the Instructor was the best." -- Dorothy S.
- "It was a helpful course." -- Leah L.
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