Online Class: Writing Effective Emails in the Workplace

With clear instructions and plenty of samples and templates, this course gives you the information you need to compose and send professional emails.

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  • 12
  • 25
    Exams &
  • 3,239
    have taken this course
  • 11
    average time
  • 1.1

Course Description

Elevate Your Email Communication: A Comprehensive Guide to Professional Email Etiquette

In today's digital age, amidst the deluge of instant messaging and social media notifications, one mode of communication stands undeterred in its importance: Email. Often, your first introduction to a potential employer, client, or business partner is via email. It's not just a tool—it's your digital handshake, presenting you before your words do.

Despite its significance, email etiquette is sometimes overlooked, leading to miscommunication, missed opportunities, or even unintentional offence. This course promises to change that.

Ever sent an email and regretted it instantly? Or found yourself wading through a mire of confusing messages, unclear on their actual intent? Our in-depth course is designed to equip you with the skills needed to ensure that your emails always hit the mark, projecting the polished professionalism that you intend.

What Will You Gain?

  • Clearer Communication: Understand the art of concise, coherent writing that gets straight to the point.
  • Enhanced Professionalism: Learn how a well-crafted email can enhance your professional standing and reputation.
  • Risk Mitigation: Avoid potentially costly or embarrassing mistakes that can harm your reputation or breach confidentiality.
  • Better Relationships: By communicating clearly and respectfully, you’ll foster better relationships in the workplace and beyond.

Course Highlights:

  1. Understanding the Weight of Words: In the absence of face-to-face interaction, every word in an email carries weight. Learn how to choose them wisely.
  2. The Professional Persona: From crafting the perfect subject line to signing off with flair, master the complete anatomy of a professional email.
  3. Adapting Tone and Style: Delve into the nuances of tone to ensure your message is always received in the spirit it's intended.
  4. Privacy and Confidentiality: In an era of data breaches and cyber threats, understand how to protect sensitive information.
  5. The Pitfalls of Humor and Slang: Understand the cultural and perceptual nuances that can make or break your communication.

Delving into the Details - Email Etiquette 101:

From the initial greeting to the final sign-off, every section of your email says something about you. We will guide you through 20 golden rules of email etiquette, including the psychology behind each one and how to apply them practically.

Beyond Just Email:

With an average of hundreds of emails flooding our inboxes daily, the need for clear and concise communication has never been more critical. However, recognize when an email might not be the best form of communication. Learn when it's better to pick up the phone, send a text, or arrange a face-to-face meeting.

This course isn't just about writing emails. It's about enhancing your communication in the business world, cementing your professionalism, and ensuring you always leave a positive impression. Join us and transform your everyday emails into powerful tools for success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,912 votes)

Lesson 1: Email Etiquette

The great thing about e-mail is that it is quick and easy. The bad thing about e-mail is that you cannot take back a message once it has been sent. Additional lesson topics: Effective Email: Concise, Clear Writing to Advance Your Business Needs 13 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Assessment: Exam 1

Lesson 2: Tips to Writing Effective E-mails

Sending a professional e-mail is not the same as dashing off a text to a friend. You need to think about the message before you write it, and then organize your thoughts 25 Total Points
  • Lesson 2 Video
  • Complete: My Business Email that Gets Read - Lesson 2 Assignment
  • Assessment: Exam 2

Lesson 3: How to Say it Right the First Time

Despite the rise in social and mobile communication, e-mail as a way of communicating in the workplace, and as a way of marketing, is definitely here to stay. Additional lesson topics: Effective E-mail Communication; Email Tips: Several Strategies for Writing Effective Email 15 Total Points
  • Lesson 3 Video
  • Complete: Lesson 3 Assignment
  • Assessment: Exam 3

Lesson 4: Developing Your Own Style

Style is the way you use words to create a certain tone, and to give your reader an overall impression. Additional lesson topics: Getting People to Read and Act on Your Messages 60 Total Points
  • Lesson 4 Video
  • Complete: Examples of Tone in Emails - Lesson 4 Assignment
  • Assessment: Exam 4

Lesson 5: Common Grammatical Errors

There is a sure-fire way for your workplace e-mails to get noticed, but not in a good way. You will get noticed -- and judged -- for making common mistakes in grammar. Additional lesson topics: Using Good Grammar in E-Mails 15 Total Points
  • Lesson 5 Video
  • Complete: Lesson 5 Assignment
  • Assessment: Exam 5

Lesson 6: Business Letters Template

As you develop your own style of e-mail writing, it can be helpful to have some basic templates to build upon. Additional lesson topics: 32 Responsive Email Templates for Your Small Business; Business Letter Template 12 Total Points
  • Lesson 6 Video
  • Complete: Lesson 6 Assignment
  • Assessment: Exam 6

Lesson 7: Writing Results-Oriented Letters (Sales and Marketing and other Media Relations)

So how can you create more compelling marketing e-mails? Here are 10 guidelines for sales-oriented e-mail messages. Additional lesson topics: How to Write a Killer Sales Email; Sales Email Template: How to Write Emails People Want to Respond 25 Total Points
  • Lesson 7 Video
  • Complete: Lesson 7 Assignment
  • Assessment: Exam 7

Lesson 8: Writing Results-Oriented Job Search E-mails

A successful e-mail can make the difference in whether you know about a job opening, whether you get the interview, and whether you land the position. Additional lesson topics: Get That Interview With a Great Email Message; How to Write A Cold E-mail 10 Total Points
  • Lesson 8 Video
  • Assessment: Exam 8

Lesson 9: Writing Results-Oriented Letters: Customer Relations

Without the benefit of body language and vocal inflections, our e-mails can be misunderstood, and can even backfire. Therefore, it is essential to follow some basic guidelines when you write customer relations e-mails. Additional lesson topics: 4 Free Email Scripts to Handle Your Toughest Customer Service Challenges; How to Write a Customer Service Email; Writing the Perfect Customer Service Email 20 Total Points
  • Lesson 9 Video
  • Complete: Lesson 9 Assignment
  • Assessment: Exam 9

Lesson 10: Writing Results-Oriented Letters: Placing and Acknowledging Orders

No matter what business you are in, you often have to send e-mails, either placing or acknowledging orders. This type of correspondence offers you an opportunity to convey professionalism and to promote your business products and services. Additional lesson topics: What are purchase orders? Why are they important? How do I use them effectively? 14 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment
  • Assessment: Exam 10

Lesson 11: Writing the Extended E-mail (Reports and Proposals)

The most important element of the report is the notification e-mail. This message will determine whether your report is viewed and read. Additional lesson topics: 5 Keys to Writing and Selling Small Reports; How to Write a Small Report 20 Total Points
  • Lesson 11 Video
  • Complete: Lesson 11 Assignment
  • Assessment: Exam 11

Lesson 12: Writing a Short Report (Making and Supporting Your Idea)

Short business reports communicate when work is being completed, if schedules are being met, how costs are being contained, if sales projections are being met, how clients are being served, and when unexpected problems come up. 105 Total Points
  • Lesson 12 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Complete: Write a Short Report Email - Final Assignment
  • Assessment: Exam 12
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe email etiquette.
  • Describe methods for developing your own style.
  • Recognize common grammatical errors.
  • Demonstrate using business letters template.
  • Demonstrate writing results-oriented letters (sales and marketing and other media relations).
  • Demonstrate writing results-oriented job search e-mails.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing the extended e-mail (reports and proposals).
  • Demonstrate writing a short report (making and supporting your idea).
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Writing Effective Emails in the Workplace
Course Number: 9770564
Lessons Rating: 4.5 / 5 Stars (1,912 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: March 2024
Course Type: Self-Paced, Online Class
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dana Kristan
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course has helped to understand how important it is to write correctly in an email to the reader and what to say in order for them to open up the email and how to think as the other person that is reading the email. I was glad to take this class with this instructor because it was a pleasure taking and understanding all of the material." -- Corliss P.
  • "Hello, Thank you for requesting my opinion. I think the course is well put together. The information flows, in a simple and comprehendible style. The examples provided enhanced each lesson. Most of the supporting links were very helpful; however some did not pertain to the topic at hand. Overall, this has been an informative course that teaches you practical skills. Considering some of the emails I have received and the mistakes I myself have made in sending emails. I would give this course a glowing recommendation to everyone." -- Celine R.
  • "It was very helpful and enlightening. I was interested in the various types of emails and the amount of thought that goes into each." -- Joseangel S.
  • "I thought it was a great course, it covered a lot of different scenarios and was fairly easy to follow." -- Naomi P.
  • "I very much enjoyed the course. It was straight forward and easy to learn. The lessons were presented nicely with a lot of helpful information to take into the workplace." -- Jacqueline P.
  • "This class provided a current and up-to-date wealth of knowledge for writing emails. I had no idea employers are looking for employees that can write business reports! I had no idea how to write one until I discovered this course. I feel I can re-enter the workforce with confidence once again!" -- Lisa P.
  • "I enjoyed this course. The course touched on pretty much all the different emails I would write up. I found the course easy to read and understand. Thank You to the instructors!" -- Laurie T.
  • "I thought the course was very helpful. I had no idea the subject line was so important. The course is very thorough." -- Sean K.
  • "I believe that this course was helpful and informative. There is a lot that needs to be considered when sending emails, and I think that everyone can value from this course." -- Ashley K.
  • "I learned so many things about how to create a professional email that will get noticed and, acted upon. Even the things that are not a necessary part of my job (such as writing a report) were still presented in an interesting manner that I was able to learn from." -- Kathy O.
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