Online Class: Writing Effective Emails in the Workplace

no certificate
with CEU Certificate*
-
12Lessons
-
25Exams &
Assignments -
3,129Students
have taken this course -
11Hours
average time -
1.1CEUs
Course Description
Elevate Your Email Communication: A Comprehensive Guide to Professional Email Etiquette
In today's digital age, amidst the deluge of instant messaging and social media notifications, one mode of communication stands undeterred in its importance: Email. Often, your first introduction to a potential employer, client, or business partner is via email. It's not just a tool—it's your digital handshake, presenting you before your words do.
Despite its significance, email etiquette is sometimes overlooked, leading to miscommunication, missed opportunities, or even unintentional offence. This course promises to change that.
Ever sent an email and regretted it instantly? Or found yourself wading through a mire of confusing messages, unclear on their actual intent? Our in-depth course is designed to equip you with the skills needed to ensure that your emails always hit the mark, projecting the polished professionalism that you intend.
What Will You Gain?
- Clearer Communication: Understand the art of concise, coherent writing that gets straight to the point.
- Enhanced Professionalism: Learn how a well-crafted email can enhance your professional standing and reputation.
- Risk Mitigation: Avoid potentially costly or embarrassing mistakes that can harm your reputation or breach confidentiality.
- Better Relationships: By communicating clearly and respectfully, you’ll foster better relationships in the workplace and beyond.
Course Highlights:
- Understanding the Weight of Words: In the absence of face-to-face interaction, every word in an email carries weight. Learn how to choose them wisely.
- The Professional Persona: From crafting the perfect subject line to signing off with flair, master the complete anatomy of a professional email.
- Adapting Tone and Style: Delve into the nuances of tone to ensure your message is always received in the spirit it's intended.
- Privacy and Confidentiality: In an era of data breaches and cyber threats, understand how to protect sensitive information.
- The Pitfalls of Humor and Slang: Understand the cultural and perceptual nuances that can make or break your communication.
Delving into the Details - Email Etiquette 101:
From the initial greeting to the final sign-off, every section of your email says something about you. We will guide you through 20 golden rules of email etiquette, including the psychology behind each one and how to apply them practically.
Beyond Just Email:
With an average of hundreds of emails flooding our inboxes daily, the need for clear and concise communication has never been more critical. However, recognize when an email might not be the best form of communication. Learn when it's better to pick up the phone, send a text, or arrange a face-to-face meeting.
This course isn't just about writing emails. It's about enhancing your communication in the business world, cementing your professionalism, and ensuring you always leave a positive impression. Join us and transform your everyday emails into powerful tools for success.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1: Email Etiquette
Lesson 1 Video
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Complete: Lesson 1 Assignment
Assessment: Exam 1
Lesson 2: Tips to Writing Effective E-mails
Lesson 2 Video
Complete: My Business Email that Gets Read - Lesson 2 Assignment
Assessment: Exam 2
Lesson 3: How to Say it Right the First Time
Lesson 3 Video
Complete: Lesson 3 Assignment
Assessment: Exam 3
Lesson 4: Developing Your Own Style
Lesson 4 Video
Complete: Examples of Tone in Emails - Lesson 4 Assignment
Assessment: Exam 4
Lesson 5: Common Grammatical Errors
Lesson 5 Video
Complete: Lesson 5 Assignment
Assessment: Exam 5
Lesson 6: Business Letters Template
Lesson 6 Video
Complete: Lesson 6 Assignment
Assessment: Exam 6
Lesson 7: Writing Results-Oriented Letters (Sales and Marketing and other Media Relations)
Lesson 7 Video
Complete: Lesson 7 Assignment
Assessment: Exam 7
Lesson 8: Writing Results-Oriented Job Search E-mails
Lesson 8 Video
Assessment: Exam 8
Lesson 9: Writing Results-Oriented Letters: Customer Relations
Lesson 9 Video
Complete: Lesson 9 Assignment
Assessment: Exam 9
Lesson 10: Writing Results-Oriented Letters: Placing and Acknowledging Orders
Lesson 10 Video
Complete: Lesson 10 Assignment
Assessment: Exam 10
Lesson 11: Writing the Extended E-mail (Reports and Proposals)
Lesson 11 Video
Complete: Lesson 11 Assignment
Assessment: Exam 11
Lesson 12: Writing a Short Report (Making and Supporting Your Idea)
Lesson 12 Video
Lesson discussions: Your Opinion Matters: Course Rating; Course Comments; Program Evaluation Follow-up Survey (End of Course)
Complete: Write a Short Report Email - Final Assignment
Assessment: Exam 12
Assessment: The Final Exam
Learning Outcomes
- Describe email etiquette.
- Describe methods for developing your own style.
- Recognize common grammatical errors.
- Demonstrate using business letters template.
- Demonstrate writing results-oriented letters (sales and marketing and other media relations).
- Demonstrate writing results-oriented job search e-mails.
- Demonstrate writing results-oriented letters.
- Demonstrate writing results-oriented letters.
- Demonstrate writing the extended e-mail (reports and proposals).
- Demonstrate writing a short report (making and supporting your idea).
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
![]() |
Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "This course has helped to understand how important it is to write correctly in an email to the reader and what to say in order for them to open up the email and how to think as the other person that is reading the email. I was glad to take this class with this instructor because it was a pleasure taking and understanding all of the material." -- Corliss P.
- "Hello, Thank you for requesting my opinion. I think the course is well put together. The information flows, in a simple and comprehendible style. The examples provided enhanced each lesson. Most of the supporting links were very helpful; however some did not pertain to the topic at hand. Overall, this has been an informative course that teaches you practical skills. Considering some of the emails I have received and the mistakes I myself have made in sending emails. I would give this course a glowing recommendation to everyone." -- Celine R.
- "It was very helpful and enlightening. I was interested in the various types of emails and the amount of thought that goes into each." -- Joseangel S.
- "I thought it was a great course, it covered a lot of different scenarios and was fairly easy to follow." -- Naomi P.
- "I very much enjoyed the course. It was straight forward and easy to learn. The lessons were presented nicely with a lot of helpful information to take into the workplace." -- Jacqueline P.
- "This class provided a current and up-to-date wealth of knowledge for writing emails. I had no idea employers are looking for employees that can write business reports! I had no idea how to write one until I discovered this course. I feel I can re-enter the workforce with confidence once again!" -- Lisa P.
- "I enjoyed this course. The course touched on pretty much all the different emails I would write up. I found the course easy to read and understand. Thank You to the instructors!" -- Laurie T.
- "I thought the course was very helpful. I had no idea the subject line was so important. The course is very thorough." -- Sean K.
- "I believe that this course was helpful and informative. There is a lot that needs to be considered when sending emails, and I think that everyone can value from this course." -- Ashley K.
- "I learned so many things about how to create a professional email that will get noticed and, acted upon. Even the things that are not a necessary part of my job (such as writing a report) were still presented in an interesting manner that I was able to learn from." -- Kathy O.
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