Online Class: Office Skills 101

Welcome to this comprehensive course on Office Skills. This course has two purposes: To develop technical skills necessary for success in the workplace To improve soft skills that are key to profe

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  • 20
    Lessons
  • 22
    Exams &
    Assignments
  • 1,530
    Students
    have taken this course
  • 12
    Hours
    average time
  • 1.2
    CEUs
 
 

Course Description

Mastering the Modern Office: From Technical Prowess to Personal Growth

In today's fast-paced professional world, equipped with the right set of skills can make all the difference. This immersive online course on "Modern Office Mastery" not only equips you with the technical acumen required to excel in any office setting, whether boutique or multinational but also weaves in the softer skills, those intangible assets that often make the difference between good and exceptional.

There are two pillars on which this course stands:

  1. Technical Precision: Harness the tools and techniques crucial to navigate and flourish in any modern workplace.
  2. Personal Evolution: Cultivate the interpersonal and intrapersonal skills that propel you from being just an employee to a valued team member and potential leader.

Dive deep into twenty meticulously curated modules, each a blend of theoretical knowledge and actionable takeaways. Beyond just understanding, you'll gain insights into the 'why' and 'how' behind each skill, empowering you to integrate them seamlessly into your professional persona.

Here's a sneak peek into our extensive curriculum:

  1. The Art and Science of Written Communication
  2. Mastering the Spoken Word: Oral Communication
  3. Digital Age Fundamentals: Introduction to Computers
  4. Touch Typing: Start Your Journey
  5. Touch Typing: Ascend to Mastery
  6. Crafting with Microsoft Word
  7. Data Wizardry with Excel
  8. Presentation Mastery with PowerPoint
  9. Financial Insights: Basics to Bookkeeping I & II
  10. Navigating Standard Office Equipment
  11. The Heart of Business: Customer Service Skills I & II
  12. Navigating the Digital Wave: Introduction to Social Media Management
  13. Seizing the Day: Time Management Skills
  14. The Art of Order: Introduction to Organization
  15. Digital Age Archiving: Organizing Print and Digital Files
  16. Intellectual Curiosity: Introduction to Resourcefulness and Research
  17. Igniting the Inner Drive: Self-Motivation Skills I & II

After each illuminating lesson, test your newly acquired skills with comprehensive assessments. Successfully completing this transformative journey with a grade of 70% or above earns you valuable professional development CEUs, a testament to your dedication and prowess, ready to adorn your resume.

Whether you're an aspiring office administrator, a professional seeking skill enhancement, or someone passionate about personal and professional evolution, this course promises a transformative journey, honing the best version of your professional self.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Course Lessons

Average Lesson Rating:
4.6 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(823 votes)

Lesson 1: Written Communication

In this first lesson, we will focus on improving and refining your written communication skills. Additional lesson topics: Learning the Basics of Proofreading; Fundamentals of Writing; The Several Fundamentals of Good Business Writing; Writing That Works; How to Communicate Effectively In Business 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2: Oral Communication

In this lesson, we will do the following. *discuss the fundamentals of oral communication *examine the importance of listening *review tips for formal presentations Additional lesson topics: How to Be More Articulate: Several Must-Follow Secrets to Improve Your Speech; How Do You Become More Articulate in Everyday Speech?; Examples of Verbal Communication in the Workplace 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Introduction to Computers

In this lesson, we will do the following. *discuss the two most popular types of software, Windows and Macs *learn best practices for managing emails and calendars *introduce three common databases and applications Additional lesson topics: The Secrets Of Effective Calendar Management; Basics of Computers – Introduction; The Five Types of Systems Software; Several Tips for Managing Email More Efficiently 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Introduction to Typing

In this lesson, we will look at typing, one of the most primary and basic technical skills required for using a computer. Additional lesson topics: Introduction to Typing; Proper Sitting Posture for Typing 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Advanced Typing

In this lesson, we will do the following. *review specific drills to advance your typing skills *revisit the difference between Windows and Apple keyboards, *introduce keyboard shortcuts, and learn helpful short keys for office use Additional lesson topics: Mac keyboard shortcuts; Typing Drills for Accuracy; Difference Between Apple and PC keyboards; Keyboard shortcuts in Windows 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Microsoft Office - Word

In this lesson, we will do the following. *introduce Microsoft Word *review key functions within Word, including adding images, adding citations, using track changes, using themes, and generating mail merges *briefly outline what you might use Word to create Additional lesson topics: What Your Function Keys Do in Microsoft Word; What is Microsoft Word; Several uses of MS Word in Daily Life and Business 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Microsoft Office - Excel

In this lesson, we will do the following. *introduce Microsoft Excel *review key functions within Excel, including how to use formulas, functions, and charts *briefly outline what you might use Excel to create Additional lesson topics: What is Microsoft Excel and What Does It Do?; Basic tasks in Excel 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Microsoft Office - PowerPoint

In this lesson, we will do the following. *introduce Microsoft PowerPoint *review key functions within PowerPoint *briefly outline what you might use PowerPoint to create Additional lesson topics: An Introduction to Microsoft PowerPoint Presentations; How to Use PowerPoint Templates to Design Presentations; Basic tasks for creating a PowerPoint presentation 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Basics to Bookkeeping I

In this lesson, we will do the following. *define bookkeeping *review daily and monthly practices to maintain your books *outline key internal and external deadlines Additional lesson topics: The Several Bookkeeping Basics You Can’t Ignore; Bookkeeping 101: A Beginning Tutorial; Bookkeeping Basics Topics; What is bookkeeping? 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Basics to Bookkeeping II

In this lesson, we will do the following. *review common bookkeeping applications *discuss strategies for tracking your performance *provide an overview of team structures for accounting Additional lesson topics: How to Establish Your Accounting Department Structure; Find out more about Accounting Software; Methods of Tracking Performance 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11: Standard Office Equipment

In this lesson, we will do the following. *introduce standard office equipment, including office furniture and stationary *introduce office technology, including copiers, fax machines, projectors, and telephones *briefly discuss managing office supplies Additional lesson topics: 12 Technologies Your Office Needs Today to Step Into The Future; How to Manage Office Supplies and Maintain an Inventory; Several Basic Office Equipment for Starting a Business 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12: Customer Service Skills I

In this lesson, we will do the following. *outline the importance of customer service *ontroduce personal characteristics that can help you manage customers *discuss strategies for managing customers' expectations Additional lesson topics: 21 Key Characteristics of Customer Service Employees And How to Assess Them ; Several Strategies for managing customer expectations; Several Undeniable Reasons Customer Service Is Important to Your Business; The Several Customer service skills of great customer service agents 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Customer Service Skills II

In this lesson, we will do the following. *introduce techniques for providing service when you do not know the answer *outline methods for following up with customers *review data collection as it relates to customer service *discuss how to use these skills to improve your workplace- Additional lesson topics: What to Do When You Don't Have An Answer to A Customer Question?; Several Ways to Make Your Next Follow-Up Your Best Follow-Up 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14: Introduction to Social Media Management

In this lesson, we will do the following. *introduce popular social media platforms *outline methods managing social media *discuss best practices for managing personal accounts Additional lesson topics: What is Social Media Management and Why You Need a Social Media Management Company; How Businesses Are Collecting Data And What They're Doing With It ; The Several Best Social Media Management Tools [ Update] 10 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15: Time Management Skills

In this lesson, we will do the following. *define time management *outline five best practices for managing your time *introduce applications that can improve your time management Additional lesson topics: What Is Time Management?; 30+ Time Management Skills Examples and Tips on How to Improve Them; Several Practical Ways to Improve Your Time Management Skills; Important Time Management Skills For Workplace Success 12 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 15 Exam

Lesson 16: Introduction to Organization

In this lesson, we will do the following. *outline the benefits of proper organization *introduce types of organizational skills *discuss where to start when you want to get organized Additional lesson topics: Introduction to Office Organization 9 Total Points
  • Lesson 16 Video
  • Assessment: Lesson 16 Exam

Lesson 17: Organizing Print and Digital Files

In this lesson, we will do the following. *introduce best practices for naming your files *discuss two types of filing methods *review additional tips specific to digital files Additional lesson topics: 10 Best Practices for Naming Files and Folders for You and Your Team; What Are the Various Filing Classification Systems? 10 Total Points
  • Lesson 17 Video
  • Assessment: Lesson 17 Exam

Lesson 18: Introduction to Resourcefulness and Research

In this lesson, we will do the following. *outline tips for being resourceful *introduce research skills *review how you might cite a source Additional lesson topics: How you might cite a source; Resourcefulness In The Workplace: Characteristics Of A Resourceful Entrepreneur; Self Determination Theory; Several Reasons Why Research Is Important 11 Total Points
  • Lesson 18 Video
  • Assessment: Lesson 18 Exam

Lesson 19: Self-Motivation Skills I

In this lesson, we will do the following. *discuss how to build a foundation for self *motivation *explain persistence and autonomy as these relate to self-motivation *outline skills for defining your purpose Additional lesson topics: How to Create Successful Motivation In The Workplace; Three Simple Steps to Identify Your Life Purpose and Leverage It In Your Career 10 Total Points
  • Lesson 19 Video
  • Assessment: Lesson 19 Exam

Lesson 20: Self-Motivation Skills II

In this lesson, we will do the following. *outline how you can be more adaptive in the workplace *provide skills for advocating for yourself *introduce the concept of lifelong learning 96 Total Points
  • Lesson 20 Video
  • Lesson discussions: End of Course Poll; Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 20 Exam
  • Assessment: The Final Exam
288
Total Course Points
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Office Skills 101
Course Number: 9770582
Lessons Rating: 4.6 / 5 Stars (823 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: October 2023
Course Type: Self-Paced, Online Class
CEU Value: 1.2 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "It was very helpful to me. Some concepts I had never heard of." -- Carolyn W.
  • "This course is helpful." -- Gwendolyn P.

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