Online Class: Office Skills 101

Welcome to this comprehensive course on Office Skills. This course has two purposes: To develop technical skills necessary for success in the workplace To improve soft skills that are key to profe

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20

Lessons
22

Exams &
Assignments
1,307

Students
have taken this course
12

Hours
average time
1.2

CEUs

Course Description

Mastering the Modern Office: From Technical Prowess to Personal Growth

In today's fast-paced professional world, equipped with the right set of skills can make all the difference. This immersive online course on "Modern Office Mastery" not only equips you with the technical acumen required to excel in any office setting, whether boutique or multinational but also weaves in the softer skills, those intangible assets that often make the difference between good and exceptional.

There are two pillars on which this course stands:

Technical Precision: Harness the tools and techniques crucial to navigate and flourish in any modern workplace.
Personal Evolution: Cultivate the interpersonal and intrapersonal skills that propel you from being just an employee to a valued team member and potential leader.

Dive deep into twenty meticulously curated modules, each a blend of theoretical knowledge and actionable takeaways. Beyond just understanding, you'll gain insights into the 'why' and 'how' behind each skill, empowering you to integrate them seamlessly into your professional persona.

Here's a sneak peek into our extensive curriculum:

The Art and Science of Written Communication
Mastering the Spoken Word: Oral Communication
Digital Age Fundamentals: Introduction to Computers
Touch Typing: Start Your Journey
Touch Typing: Ascend to Mastery
Crafting with Microsoft Word
Data Wizardry with Excel
Presentation Mastery with PowerPoint
Financial Insights: Basics to Bookkeeping I & II
Navigating Standard Office Equipment
The Heart of Business: Customer Service Skills I & II
Navigating the Digital Wave: Introduction to Social Media Management
Seizing the Day: Time Management Skills
The Art of Order: Introduction to Organization
Digital Age Archiving: Organizing Print and Digital Files
Intellectual Curiosity: Introduction to Resourcefulness and Research
Igniting the Inner Drive: Self-Motivation Skills I & II

After each illuminating lesson, test your newly acquired skills with comprehensive assessments. Successfully completing this transformative journey with a grade of 70% or above earns you valuable professional development CEUs, a testament to your dedication and prowess, ready to adorn your resume.

Whether you're an aspiring office administrator, a professional seeking skill enhancement, or someone passionate about personal and professional evolution, this course promises a transformative journey, honing the best version of your professional self.

Courses Frequently Bought Together:

Microsoft Office: Word, Excel, PowerPoint and Outlook

Microsoft Word Level 1

Microsoft Excel Level 1

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(736 votes)

Lesson 1: Written Communication

In this first lesson, we will focus on improving and refining your written communication skills. Additional lesson topics: Fundamentals of Writing; Writing That Works; How to Communicate Effectively In Business; Learning the Basics of Proofreading; The Several Fundamentals of Good Business Writing 11 Total Points

Lesson 1 Video
Complete Assignment: An Introduction
Assessment: Lesson 1 Exam

Lesson 2: Oral Communication

In this lesson, we will do the following. *discuss the fundamentals of oral communication *examine the importance of listening *review tips for formal presentations Additional lesson topics: How to Be More Articulate: Several Must-Follow Secrets to Improve Your Speech; Examples of Verbal Communication in the Workplace; How Do You Become More Articulate in Everyday Speech? 10 Total Points

Lesson 2 Video
Assessment: Lesson 2 Exam

Lesson 3: Introduction to Computers

In this lesson, we will do the following. *discuss the two most popular types of software, Windows and Macs *learn best practices for managing emails and calendars *introduce three common databases and applications Additional lesson topics: 11 Tips for Managing Email More Efficiently; Basics of Computers – Introduction; The Secrets Of Effective Calendar Management; The Five Types of Systems Software 10 Total Points

Lesson 3 Video
Assessment: Lesson 3 Exam

Lesson 4: Introduction to Typing

In this lesson, we will look at typing, one of the most primary and basic technical skills required for using a computer. Additional lesson topics: Introduction to Typing; Proper Sitting Posture for Typing 9 Total Points

Lesson 4 Video
Assessment: Lesson 4 Exam

Lesson 5: Advanced Typing

In this lesson, we will do the following. *review specific drills to advance your typing skills *revisit the difference between Windows and Apple keyboards, *introduce keyboard shortcuts, and learn helpful short keys for office use Additional lesson topics: Keyboard shortcuts in Windows; Typing Drills for Accuracy; Mac keyboard shortcuts; Difference Between Apple and PC keyboards 10 Total Points

Lesson 5 Video
Assessment: Lesson 5 Exam

Lesson 6: Microsoft Office - Word

In this lesson, we will do the following. *introduce Microsoft Word *review key functions within Word, including adding images, adding citations, using track changes, using themes, and generating mail merges *briefly outline what you might use Word to create Additional lesson topics: Several uses of MS Word in Daily Life and Business; What is Microsoft Word; What Your Function Keys Do in Microsoft Word 10 Total Points

Lesson 6 Video
Assessment: Lesson 6 Exam

Lesson 7: Microsoft Office - Excel

In this lesson, we will do the following. *introduce Microsoft Excel *review key functions within Excel, including how to use formulas, functions, and charts *briefly outline what you might use Excel to create Additional lesson topics: What is Microsoft Excel and What Does It Do?; Basic tasks in Excel 10 Total Points

Lesson 7 Video
Assessment: Lesson 7 Exam

Lesson 8: Microsoft Office - PowerPoint

In this lesson, we will do the following. *introduce Microsoft PowerPoint *review key functions within PowerPoint *briefly outline what you might use PowerPoint to create Additional lesson topics: How to Use PowerPoint Templates to Design Presentations; An Introduction to Microsoft PowerPoint Presentations; Basic tasks for creating a PowerPoint presentation 10 Total Points

Lesson 8 Video
Assessment: Lesson 8 Exam

Lesson 9: Basics to Bookkeeping I

In this lesson, we will do the following. *define bookkeeping *review daily and monthly practices to maintain your books *outline key internal and external deadlines Additional lesson topics: Bookkeeping Basics Topics; Bookkeeping 101: A Beginning Tutorial; What is bookkeeping?; The Several Bookkeeping Basics You Can’t Ignore 10 Total Points

Lesson 9 Video
Assessment: Lesson 9 Exam

Lesson 10: Basics to Bookkeeping II

In this lesson, we will do the following. *review common bookkeeping applications *discuss strategies for tracking your performance *provide an overview of team structures for accounting Additional lesson topics: How to Establish Your Accounting Department Structure; Find out more about Accounting Software; Methods of Tracking Performance 10 Total Points

Lesson 10 Video
Assessment: Lesson 10 Exam

Lesson 11: Standard Office Equipment

In this lesson, we will do the following. *introduce standard office equipment, including office furniture and stationary *introduce office technology, including copiers, fax machines, projectors, and telephones *briefly discuss managing office supplies Additional lesson topics: How to Manage Office Supplies and Maintain an Inventory; Several Basic Office Equipment for Starting a Business; Several Technologies Your Office Needs Today to Step Into The Future 10 Total Points

Lesson 11 Video
Assessment: Lesson 11 Exam

Lesson 12: Customer Service Skills I

In this lesson, we will do the following. *outline the importance of customer service *ontroduce personal characteristics that can help you manage customers *discuss strategies for managing customers' expectations Additional lesson topics: 21 Key Characteristics of Customer Service Employees And How to Assess Them ; The Several Customer service skills of great customer service agents; Several Strategies for managing customer expectations; Several Undeniable Reasons Customer Service Is Important to Your Business 10 Total Points

Lesson 12 Video
Assessment: Lesson 12 Exam

Lesson 13: Customer Service Skills II

In this lesson, we will do the following. *introduce techniques for providing service when you do not know the answer *outline methods for following up with customers *review data collection as it relates to customer service *discuss how to use these skills to improve your workplace- Additional lesson topics: What to Do When You Don't Have An Answer to A Customer Question?; Several Ways to Make Your Next Follow-Up Your Best Follow-Up 10 Total Points

Lesson 13 Video
Assessment: Lesson 13 Exam

Lesson 14: Introduction to Social Media Management

In this lesson, we will do the following. *introduce popular social media platforms *outline methods managing social media *discuss best practices for managing personal accounts Additional lesson topics: The Several Best Social Media Management Tools [ Update]; How Businesses Are Collecting Data And What They're Doing With It ; What is Social Media Management and Why You Need a Social Media Management Company 10 Total Points

Lesson 14 Video
Assessment: Lesson 14 Exam

Lesson 15: Time Management Skills

In this lesson, we will do the following. *define time management *outline five best practices for managing your time *introduce applications that can improve your time management Additional lesson topics: Important Time Management Skills For Workplace Success; What Is Time Management?; 30+ Time Management Skills Examples and Tips on How to Improve Them; Several Practical Ways to Improve Your Time Management Skills 12 Total Points

Lesson 15 Video
Assessment: Lesson 15 Exam

Lesson 16: Introduction to Organization

In this lesson, we will do the following. *outline the benefits of proper organization *introduce types of organizational skills *discuss where to start when you want to get organized Additional lesson topics: Introduction to Office Organization 9 Total Points

Lesson 16 Video
Assessment: Lesson 16 Exam

Lesson 17: Organizing Print and Digital Files

In this lesson, we will do the following. *introduce best practices for naming your files *discuss two types of filing methods *review additional tips specific to digital files Additional lesson topics: 10 Best Practices for Naming Files and Folders for You and Your Team; What Are the Various Filing Classification Systems? 10 Total Points

Lesson 17 Video
Assessment: Lesson 17 Exam

Lesson 18: Introduction to Resourcefulness and Research

In this lesson, we will do the following. *outline tips for being resourceful *introduce research skills *review how you might cite a source Additional lesson topics: 7 Reasons Why Research Is Important; How you might cite a source; Resourcefulness In The Workplace: Characteristics Of A Resourceful Entrepreneur; Self Determination Theory 11 Total Points

Lesson 18 Video
Assessment: Lesson 18 Exam

Lesson 19: Self-Motivation Skills I

In this lesson, we will do the following. *discuss how to build a foundation for self *motivation *explain persistence and autonomy as these relate to self-motivation *outline skills for defining your purpose Additional lesson topics: How to Create Successful Motivation In The Workplace; Three Simple Steps to Identify Your Life Purpose and Leverage It In Your Career 10 Total Points

Lesson 19 Video
Assessment: Lesson 19 Exam

Lesson 20: Self-Motivation Skills II

In this lesson, we will do the following. *outline how you can be more adaptive in the workplace *provide skills for advocating for yourself *introduce the concept of lifelong learning 96 Total Points

Lesson 20 Video
Lesson discussions: End of Course Poll; Course Comments; Reasons for Taking this Course
Assessment: Lesson 20 Exam
Assessment: The Final Exam

288

Total Course Points

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Office Skills 101

Course Number: 9770582

Lessons Rating: 4.5 / 5 Stars (736 votes)

Languages: English - United States, Canada and other English speaking countries

Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.

Last Updated: May 2023

Course Type: Self-Paced, Online Class

CEU Value: 1.2 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Assessment Method: Lesson assignments and review exams

Instructor: Linda Zavadil

Syllabus: View Syllabus

Course Fee: $95.00 U.S. dollars