Course Description

This comprehensive online course on "office skills" will provide all the core office skills you should know (and have mastered) before you start employment at any office--smal or large. This course has two main purposes:

  1. To develop technical skills necessary for success in the workplace
  2. To improve soft skills that are key to professional and personal growth

The course provides an in-depth guide to fundamental office skills that are universally desirable in employees by companies across industries. Students who enroll in this course will work through twenty comprehensive topics, and each lesson will define the specific topic, explain its significant to personal and professional development, and will provide specific strategies for refining skills associated with that topic. Developing and implementing these skills and strategies can improve your productivity and, ultimately, lead to increased confidence. The course is broken into the following twenty lessons:

  1. Written Communication
  2. Oral Communication
  3. Introduction to Computers
  4. Introduction to Typing
  5. Advanced Typing
  6. Microsoft Office – Word
  7. Microsoft Office – Excel
  8. Microsoft Office – PowerPoint
  9. Basics to Bookkeeping I
  10. Basics to Bookkeeping II
  11. Standard Office Equipment
  12. Customer Service Skills I
  13. Customer Service Skills II
  14. Introduction to Social Media Management
  15. Time Management Skills
  16. Introduction to Organization
  17. Organizing Print and Digital Files
  18. Introduction to Resourcefulness and Research
  19. Self-Motivation Skills I
  20. Self-Motivation Skills II

Each lesson is followed by an assessment to test your mastery of core concepts. If you are successful at completing this course with an overall grade of 70% or higher, you will be eligible to earn professional development CEUs you can put on your resume.

The course is appropriate for any student who is looking to develop their skills, including office administrators and other professionals as well as individuals looking to increase their personal and practical knowledge.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Course Lessons

Average Lesson Rating:
4.9 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(35 votes)

Lesson 1: Written Communication

In this first lesson, we will focus on improving and refining your written communication skills. Additional lesson topics: The Several Fundamentals of Good Business Writing; Learning the Basics of Proofreading; Writing That Works; How to Communicate Effectively In Business; Fundamentals of Writing 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2: Oral Communication

In this lesson, we will do the following. *discuss the fundamentals of oral communication *examine the importance of listening *review tips for formal presentations Additional lesson topics: Examples of Verbal Communication in the Workplace; How to Be More Articulate: Several Must-Follow Secrets to Improve Your Speech; Oral Communication Skills in the Workplace; How Do You Become More Articulate in Everyday Speech? 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Introduction to Computers

In this lesson, we will do the following. *discuss the two most popular types of software, Windows and Macs *learn best practices for managing emails and calendars *introduce three common databases and applications Additional lesson topics: The Five Types of Systems Software; The Secrets Of Effective Calendar Management; Basics of Computers – Introduction; Several Tips for Managing Email More Efficiently 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Introduction to Typing

In this lesson, we will look at typing, one of the most primary and basic technical skills required for using a computer. Additional lesson topics: Introduction to Typing; Proper Sitting Posture for Typing 12 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Advanced Typing

In this lesson, we will do the following. *review specific drills to advance your typing skills *revisit the difference between Windows and Apple keyboards, *introduce keyboard shortcuts, and learn helpful short keys for office use Additional lesson topics: Difference Between Apple and PC keyboards; Mac keyboard shortcuts; Typing Drills for Accuracy; Keyboard shortcuts in Windows 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Microsoft Office - Word

In this lesson, we will do the following. *introduce Microsoft Word *review key functions within Word, including adding images, adding citations, using track changes, using themes, and generating mail merges *briefly outline what you might use Word to create Additional lesson topics: What Your Function Keys Do in Microsoft Word; Several uses of MS Word in Daily Life and Business; What is Microsoft Word 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Microsoft Office - Excel

In this lesson, we will do the following. *introduce Microsoft Excel *review key functions within Excel, including how to use formulas, functions, and charts *briefly outline what you might use Excel to create Additional lesson topics: What is Microsoft Excel and What Does It Do?; Basic tasks in Excel 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Microsoft Office - PowerPoint

In this lesson, we will do the following. *introduce Microsoft PowerPoint *review key functions within PowerPoint *briefly outline what you might use PowerPoint to create Additional lesson topics: Basic tasks for creating a PowerPoint presentation; How to Use PowerPoint Templates to Design Presentations; An Introduction to Microsoft PowerPoint Presentations 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Basics to Bookkeeping I

In this lesson, we will do the following. *define bookkeeping *review daily and monthly practices to maintain your books *outline key internal and external deadlines Additional lesson topics: The Several Bookkeeping Basics You Can’t Ignore; What is bookkeeping?; Bookkeeping 101: A Beginning Tutorial; Bookkeeping Basics Topics 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Basics to Bookkeeping II

In this lesson, we will do the following. *review common bookkeeping applications *discuss strategies for tracking your performance *provide an overview of team structures for accounting Additional lesson topics: Methods of Tracking Performance; How to Establish Your Accounting Department Structure; Find out more about Accounting Software 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11: Standard Office Equipment

In this lesson, we will do the following. *introduce standard office equipment, including office furniture and stationary *introduce office technology, including copiers, fax machines, projectors, and telephones *briefly discuss managing office supplies Additional lesson topics: 12 Technologies Your Office Needs Today to Step Into The Future; How to Manage Office Supplies and Maintain an Inventory; Several Basic Office Equipment for Starting a Business 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12: Customer Service Skills I

In this lesson, we will do the following. *outline the importance of customer service *ontroduce personal characteristics that can help you manage customers *discuss strategies for managing customers' expectations Additional lesson topics: 7 Undeniable Reasons Customer Service Is Important to Your Business; Several Strategies for managing customer expectations; The Several Customer service skills of great customer service agents; Several Key Characteristics of Customer Service Employees And How to Assess Them 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Customer Service Skills II

In this lesson, we will do the following. *introduce techniques for providing service when you do not know the answer *outline methods for following up with customers *review data collection as it relates to customer service *discuss how to use these skills to improve your workplace- Additional lesson topics: What to Do When You Don't Have An Answer to A Customer Question?; Several Ways to Make Your Next Follow-Up Your Best Follow-Up 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14: Introduction to Social Media Management

In this lesson, we will do the following. *introduce popular social media platforms *outline methods managing social media *discuss best practices for managing personal accounts Additional lesson topics: What is Social Media Management and Why You Need a Social Media Management Company; The Several Best Social Media Management Tools [ Update]; How Businesses Are Collecting Data And What They're Doing With It 10 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15: Time Management Skills

In this lesson, we will do the following. *define time management *outline five best practices for managing your time *introduce applications that can improve your time management Additional lesson topics: 10 Practical Ways to Improve Your Time Management Skills; 30+ Time Management Skills Examples and Tips on How to Improve Them; What Is Time Management?; Important Time Management Skills For Workplace Success 12 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 15 Exam

Lesson 16: Introduction to Organization

In this lesson, we will do the following. *outline the benefits of proper organization *introduce types of organizational skills *discuss where to start when you want to get organized Additional lesson topics: Introduction to Office Organization; What Are the Benefits of Organizational Structure? 9 Total Points
  • Lesson 16 Video
  • Assessment: Lesson 16 Exam

Lesson 17: Organizing Print and Digital Files

In this lesson, we will do the following. *introduce best practices for naming your files *discuss two types of filing methods *review additional tips specific to digital files Additional lesson topics: What Are the Various Filing Classification Systems?; Several Components of a Good Filing System; Several Best Practices for Naming Files and Folders for You and Your Team 10 Total Points
  • Lesson 17 Video
  • Assessment: Lesson 17 Exam

Lesson 18: Introduction to Resourcefulness and Research

In this lesson, we will do the following. *outline tips for being resourceful *introduce research skills *review how you might cite a source Additional lesson topics: 7 Reasons Why Research Is Important; How you might cite a source; Self Determination Theory; Resourcefulness In The Workplace: Characteristics Of A Resourceful Entrepreneur 11 Total Points
  • Lesson 18 Video
  • Assessment: Lesson 18 Exam

Lesson 19: Self-Motivation Skills I

In this lesson, we will do the following. *discuss how to build a foundation for self *motivation *explain persistence and autonomy as these relate to self-motivation *outline skills for defining your purpose Additional lesson topics: How to Create Successful Motivation In The Workplace; Three Simple Steps to Identify Your Life Purpose and Leverage It In Your Career 10 Total Points
  • Lesson 19 Video
  • Assessment: Lesson 19 Exam

Lesson 20: Self-Motivation Skills II

In this lesson, we will do the following. *outline how you can be more adaptive in the workplace *provide skills for advocating for yourself *introduce the concept of lifelong learning 102 Total Points
  • Lesson 20 Video
  • Lesson discussions: End of Course Poll; Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 20 Exam
  • Assessment: The Final Exam
297
Total Course Points
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Office Skills 101
Course Number: 9770582
Lessons Rating: 4.9 / 5 Stars (35 votes)
Languages: English - United States, Canada and other English speaking countries
Course Type: Self-Paced, Online Class
CEU Value: 1.2 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $85.00 U.S. dollars

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