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Online Class: Mediation 101

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Course Description

The individual who pursues a career as a mediator can look forward to a job that is personally satisfying and financially rewarding.  With its emphasis on fairness and cooperation, this career is an ideal choice for those who are empathetic and want to help others bring their conflicts to a positive resolution.  Mediation allows the parties involved to reach resolutions more quickly, inexpensively, and amicably than may be possible through the court system.

This Mediation 101 course is not only geared toward those who are interested in learning what it takes to become a professional mediator, but it also makes a great tool for those who will be involved in any aspect of mediation. By explaining the stages involved in the process, as well as clearly outlining the roles each party plays, this online class can help reduce anxiety and answer any questions that might have arisen over the issue of whether or not mediation is the right alternative for a particular case.

From the basics of defining just what mediation entails, to the more in-depth issues surrounding mediator liability, this course creates an excellent starting point for those who would like to have a solid understanding of the process. This class also covers the types of information necessary to determine whether or not a case is a good candidate for mediation, the confidentiality issues involved, and what follow-up activities can be expected. Additionally, each section concludes with a quiz that allows you to assess your comprehension of the information presented.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (1015 votes)
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Lesson 1. What is Mediation?

In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems. 11 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Mediation; Mediation Basics
  • Take Poll: Mediation
  • Complete: Lesson 1 Assignment
  • Complete Exam: Lesson 1 : What is Mediation?

Lesson 2. Why Use Mediation?

As a mediator, it will be your job to help change the way people see mediation and how they use it to work through issues in their own lives. 11 Total Points
  • Lesson 2 Video
  • Review 3 Articles: Benefits of Mediation; Mediation's Benefits in a Divorce; Suitable for Mediation
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2 : Why Use Mediation?

Lesson 3. What Does it Take to Be a Good Mediator?

There is no single type of person who makes a good mediator. While anyone with a background in counseling or law might already have an edge, virtually anyone can become a mediator given enough time and training. 11 Total Points
  • Lesson 3 Video
  • Review 2 Articles: 10 Mistakes Even Good Mediators Make; What Makes a Good Mediator?
  • Take Poll: Good Mediator
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3 : What Does it Take to Be a Good Mediator?

Lesson 4. Preparing for Mediation

When two parties have determined that it is necessary to enter the mediation process, there is much to consider. 11 Total Points
  • Lesson 4 Video
  • Review 2 Articles: 7 Steps to Effective Mediation; Preparing for Mediation
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Preparing for Mediation

Lesson 5. Opening Statements

Mediation can be extremely tense and stressful for the parties involved, so it is helpful to try to create a positive, relaxed atmosphere where cooperation is encouraged. 12 Total Points
  • Lesson 5 Video
  • Review Article: First Impressions are Lasting
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Opening Statements

Lesson 6. Open Session

The open session is the portion of mediation that most people think of when they imagine the process. It is the opportunity for each side to offer up its point of view. 12 Total Points
  • Lesson 6 Video
  • Review 2 Articles: A Day in the Life of a Mediator; Mediation Session
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Open Session

Lesson 7. Brainstorming

Much of the goal of mediation is to find the best outcome for the most people. Ideally, the complainant and respondent will walk out of mediation feeling as if they have reached a win-win outcome. 11 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Brainstorming; Mind Mapping
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Brainstorming

Lesson 8. Creating a Mediation Agreement

A solid agreement is the intended outcome of any mediation, and all of the parties involved will put in a considerable amount of time and effort to reach this agreement. 12 Total Points
  • Lesson 8 Video
  • Review Article: Sample Mediation Agreement
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Creating a Mediation Agreement

Lesson 9. Closing Statement and Follow Up

When the mediation has ended, the mediator will often offer a closing statement. At this time, you will generally thank the parties for their time and effort in making the mediation successful. 10 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Should Family Mediators Follow Up?; The Importance of Follow Up
  • Complete Exam: Lesson 9: Closing Statement and Follow Up

Lesson 10. Mediation and Confidentiality

Confidentiality is an important issue in mediation. Many of the topics under discussion are very personal and sensitive, and the best mediators are those who keep information private. 11 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Mediation Confidentiality; Recognized Exceptions
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: Mediation and Confidentiality

Lesson 11. Legal Implications of Mediation

Many mediators have a background in law, either they are lawyers, legal assistants, or they are otherwise familiar with the legal system. 9 Total Points
  • Lesson 11 Video
  • Review Article: Pros and Cons of Mediation
  • Take Poll: Background
  • Complete Exam: Lesson 11: Legal Implications of Mediation

Lesson 12. Moral Implications of Mediation

Only by looking at a case from every possible angle can you provide the best scenario for reaching agreements that everyone feels good about. 10 Total Points
  • Lesson 12 Video
  • Review 2 Articles: Mediation and Moral Imperative; Mediation Emotions
  • Complete Exam: Lesson 12: Moral Implications of Mediation

Lesson 13. Mediator Liability

Although physical safety during mediation is a precaution taken for the few cases that end up in violence, lawsuits are actually a much more common concern. 72 Total Points
  • Lesson 13 Video
  • Take Poll: Course Completion Poll: Your Thoughts
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 13: Mediator Liability
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Mediation 101
Course Number: 7550251
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Define mediation.
  • Describe the skills of a good mediator.
  • Describe the preparations needed to take before beginning the mediation process.
  • Demonstrate creating opening statements.
  • Define the open session.
  • Define brainstorming process.
  • Describe how to create a mediation agreement.
  • Know the closing statement and follow up.
  • Know mediation and confidentiality.
  • Know legal implications of mediation.
  • Know moral implications of mediation.
  • Describe mediator liabilities, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "Enjoyed taking this course! The overall course content gave me the basic in-depth information I needed in order to consider becoming a Child/Family Mediator. I anticipate furthering my education in Mediation as a result of taking this course." -- Lynda M.
  • "All of it was helpful. I thoroughly enjoyed this course!!" -- Mohammad H.
  • "I found all parts of this course helpful. Instructor really kept up with me, I worked this course quickly and she was very explicit, on her comments, which was very helpful in my learning experience. My goal was too make a career change and this course and the instructor were wonderful, and navigating the system was easy to figure out." -- Teresa C.
  • "Happy with the course, thank you. It was an interesting course. I am looking for other courses to complete." -- Keith M.
  • "I found the process of mediation very interesting. There were lots of things I didn't know about the mediation process that will be helpful to me. I enjoyed all the extra readings as well as the course material." -- Sheila G.
  • "This course was extremely helpful to me and answered all of my questions. I appreciated the prompt response of my instructor. I feel prepared to mediate conflict resolution sessions within my client organizations." -- Michele S.
  • "I can now go out and Mediate with confidence. Thank You!" -- Linda A.
  • View More Testimonials...

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