Online Class: Mediation 101

This mediation course is geared toward those who are interested in learning what it takes to become a professional mediator, but it also makes a great tool for those who will be involved in any aspect of mediation.

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Course Description

Mastering Mediation: A Comprehensive Guide to Conflict Resolution

In the increasingly interconnected and complex world we inhabit, conflicts are inevitable. However, how we choose to address and resolve these conflicts can make all the difference. Mediation stands out as a tool that not only ensures an amicable resolution but does so in a manner that is efficient, cost-effective, and rooted in fairness. For those who resonate with the principles of empathy, impartiality, and collaboration, a career in mediation offers an avenue that is both professionally enriching and personally satisfying.

Our meticulously curated Mediation 101 course is designed not just for aspiring mediators but for anyone who anticipates engaging with the mediation process. It aims to demystify the nuances of mediation, offering a clear, step-by-step breakdown of the entire process, and equipping learners with insights and strategies to make the most of this powerful conflict resolution tool.

Let’s delve deeper into what this course offers:

  1. What is Mediation? Dive into the essence of mediation, its principles, and how it differentiates from other conflict resolution mechanisms. Through real-world examples, appreciate its relevance in today's society.

  2. Why Use Mediation? Explore the advantages of mediation over traditional legal procedures. Highlight cases where mediation led to quicker and more satisfying resolutions for all parties involved.

  3. What Does it Take to Be a Good Mediator? Understand the skills, temperament, and training required to excel in this role. Through detailed case studies, analyze the traits of successful mediators.

  4. Preparing for Mediation Grasp the preliminary steps, from gathering relevant information to setting the right tone for a productive mediation session.

  5. Opening Statements Learn the importance of initiating discussions on the right note, setting clear expectations, and establishing trust.

  6. Open Session Delve into the heart of the mediation process where parties lay out their perspectives, concerns, and hopes. Understand the mediator's role in facilitating productive dialogue.

  7. Brainstorming Understand techniques to generate a range of potential solutions, fostering creativity and collaboration among the disputing parties.

  8. Creating a Mediation Agreement Learn how to draft a clear, enforceable agreement that reflects the consensus reached, ensuring that all parties feel heard and validated.

  9. Closing Statement and Follow Up Discover the art of concluding sessions positively and the importance of subsequent follow-ups to ensure the implementation of the agreement.

  10. Mediation and Confidentiality Dive deep into the importance of confidentiality, its legal underpinnings, and the trust it engenders in the process.

  11. Legal Implications of Mediation Navigate the intersection of mediation and law, understanding its legal status, enforceability of agreements, and more.

  12. Moral Implications of Mediation Reflect on the ethical dimensions of mediation, ensuring that the process remains rooted in principles of justice, fairness, and equity.

  13. Mediator Liability Explore potential challenges, pitfalls, and liabilities a mediator might face and strategies to preempt and address them.


Why This Course?

Mediation is more than just a career; it's a commitment to a philosophy of resolution that prioritizes understanding, collaboration, and mutual respect. Whether you're considering a career in this field or seek to understand the process for personal or professional reasons, our Mediation 101 course is your definitive guide. Dive in, and harness the power of mediation to transform conflicts into opportunities for growth and understanding.

Course Motivation

For most of us, the concept of negotiation is something that should be tucked away and kept within the legal corners of society. These days, disputes over money, relationship separations, and other interpersonal conflicts often grow to such proportions that it seems like the only recourse is to hire a lawyer and go through the tedious process of lawsuits and court dates.
Fortunately, mediation exists as a way to sidestep the intricacies of the U.S. legal system, allowing parties to come to a mutually satisfactory conclusion as peaceably and efficiently as possible. In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems. 

What is Mediation?

Mediation is a formal but not legally binding meeting between two parties (a complainant and a respondent), and a mediator with the intent of settling a dispute. The complainant is the individual who wishes to seek a resolution. The respondent is the second party against whom the dispute is being made, in law, this would be the individual "defending" the case being brought against him or her. The mediator is an unbiased, third party who can direct the proceedings with as little conflict and wasted resources as possible.

Unlike formal law or other forms of negotiation, mediation is generally considered a voluntary, collaborative process that focuses on the best outcome for both parties. Compare this to legal systems, which often focus on each party trying to "win" or somehow get the greatest financial reparation possible from the other party.

Mediation is a little more complicated than that, however. Before a case can be considered for mediation, the situation and the parties must fall under certain mediation qualifications.  

  • Mediation is voluntary. No party is forced to be there, and the process may be stopped at any time. No legal recourse will result should one party end the mediation before a conclusion has been reached.
  • Mediation is cooperative. Both parties must be willing to "give-and-take" so that the result is one that is in the best interest of everyone involved.
  • Mediation is limited. In legal cases, the law can decide what a person may or may not do. In mediation, both the complainant and the respondent can refuse any part of the outcome.
  • Mediation is low key. In mediation cases, there is typically little fanfare or press coverage. In the event that both parties agree upon it, confidentiality can be made formal by contract, but it is not required. No one can force the complainant or respondent to disclose any information they do not want to.
  • Mediation is formal. Although not as formal as traditional legal proceedings, the purpose behind mediation is to create a professional, neutral atmosphere in which to reach a conclusion. To this end, the mediator should respect certain rules, mediation laws, and best practices to maintain formality.
  • Mediation is fair. The best mediators are the ones who know how to remain impartial, neutral, and balanced throughout the entire process. Issues of ethics and confidentiality are key, and no one should feel pressured or coerced to give up any of their rights. It is also fair in that the complainant and respondent should not have an imbalance in their own relationship (that is, one party should not have substantially more money or have a history of any type of abuse with the other party).
  • Mediation is personal. No matter how formal and balanced the mediation is, the issues at hand are often ones that affect people's lives in a major way, and the decisions they make are ultimately their own. To reach conclusions that will realistically be put into practice without further dispute, it is typically necessary to take into account issues of self esteem and participant satisfaction.  


The Philosophy of Mediation   

As a practice, mediation actually goes back thousands of years. While we tend to think of it as an alternative to the current legal system, it has been around in some form or another for as long as people have felt a need to communicate ideas and settle disputes. From ancient Greek debating practices to the feudal system in which single, powerful landowners settled disputes based on their own principles of right and wrong, mediation has always been relied on to keep the peace.

What is most important in understanding the philosophy of mediation is that it is not dependent on a set of exterior laws or requirements. In most societies, there are laws that govern what we can and cannot do as human beings, and mediation has no desire to change or alter those laws. Yet, while no mediation outcome can exist in defiance of the law, it goes above and beyond external parameters to allow a more humanistic approach to dispute settlement. After all, the purpose is not to assign blame or uphold a strict moral code. The purpose of mediation is to allow two (or more) people to sit down and communicate, through a mediator, to come up with a solution that takes their own concerns to heart rather than society's or the legal system's.

In philosophy, this idea is known as "natural law." In natural law, we move beyond courts and formal processes to do what is right for each person on an individual level.

At the end of the day, that is the concept that all mediators need to take with them as they begin the mediation process. No matter what your background or the specifics of the case, the goal is to help people get past their differences. Each case and scenario is unique, and it is important to realize that mediation is merely a way to ensure that each voice is heard and everyone walks away feeling as though their needs were taken into consideration.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,549 votes)

Lesson 1. What is Mediation?

In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems. 10 Total Points
  • Lesson 1 Video
  • Lesson discussions: Mediation; Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 : What is Mediation?

Lesson 2. Why Use Mediation?

As a mediator, it will be your job to help change the way people see mediation and how they use it to work through issues in their own lives. 9 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 : Why Use Mediation?

Lesson 3. What Does it Take to Be a Good Mediator?

There is no single type of person who makes a good mediator. While anyone with a background in counseling or law might already have an edge, virtually anyone can become a mediator given enough time and training. 9 Total Points
  • Lesson 3 Video
  • Lesson discussions: Good Mediator
  • Assessment: Lesson 3 : What Does it Take to Be a Good Mediator?

Lesson 4. Preparing for Mediation

When two parties have determined that it is necessary to enter the mediation process, there is much to consider. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4: Preparing for Mediation

Lesson 5. Opening Statements

Mediation can be extremely tense and stressful for the parties involved, so it is helpful to try to create a positive, relaxed atmosphere where cooperation is encouraged. Additional lesson topics: First Impressions are Lasting 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5: Opening Statements

Lesson 6. Open Session

The open session is the portion of mediation that most people think of when they imagine the process. It is the opportunity for each side to offer up its point of view. Additional lesson topics: A Day in the Life of a Mediator 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6: Open Session

Lesson 7. Brainstorming

Much of the goal of mediation is to find the best outcome for the most people. Ideally, the complainant and respondent will walk out of mediation feeling as if they have reached a win-win outcome. 9 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7: Brainstorming

Lesson 8. Creating a Mediation Agreement

A solid agreement is the intended outcome of any mediation, and all of the parties involved will put in a considerable amount of time and effort to reach this agreement. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8: Creating a Mediation Agreement

Lesson 9. Closing Statement and Follow Up

When the mediation has ended, the mediator will often offer a closing statement. At this time, you will generally thank the parties for their time and effort in making the mediation successful. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9: Closing Statement and Follow Up

Lesson 10. Mediation and Confidentiality

Confidentiality is an important issue in mediation. Many of the topics under discussion are very personal and sensitive, and the best mediators are those who keep information private. 9 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10: Mediation and Confidentiality

Lesson 11. Legal Implications of Mediation

Many mediators have a background in law, either they are lawyers, legal assistants, or they are otherwise familiar with the legal system. 9 Total Points
  • Lesson 11 Video
  • Lesson discussions: Background
  • Assessment: Lesson 11: Legal Implications of Mediation

Lesson 12. Moral Implications of Mediation

Only by looking at a case from every possible angle can you provide the best scenario for reaching agreements that everyone feels good about. 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12: Moral Implications of Mediation

Lesson 13. Mediator Liability

Although physical safety during mediation is a precaution taken for the few cases that end up in violence, lawsuits are actually a much more common concern. 72 Total Points
  • Lesson 13 Video
  • Lesson discussions: Course Completion Poll: Your Thoughts; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 13: Mediator Liability
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define mediation.
  • Describe the skills of a good mediator.
  • Describe the preparations needed to take before beginning the mediation process.
  • Demonstrate creating opening statements.
  • Define the open session.
  • Define brainstorming process.
  • Describe how to create a mediation agreement.
  • Summarize the closing statement and follow up.
  • Summarize mediation and confidentiality.
  • Summarize legal implications of mediation.
  • Summarize moral implications of mediation.
  • Describe mediator liabilities.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Mediation 101
Course Number: 7550251
Lessons Rating: 4.5 / 5 Stars (1,549 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: September 2023
Course Type: Self-Paced, Online Class
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The instructor was quite knowledgeable and interesting to listen to." -- Patricia T.
  • "The lessons were clear and easy to follow. Great course." -- Dean T.
  • "It was a pleasure studying and talking with this instructor. She was very helpful when I had a question that had nothing to do with Mediation 101. I would definitely take more of her classes." -- Ruby R.
  • "I can now go out and Mediate with confidence. Thank You!" -- Linda A.
  • "This course was extremely helpful to me and answered all of my questions. I appreciated the prompt response of my instructor. I feel prepared to mediate conflict resolution sessions within my client organizations." -- Michele S.
  • "I found the process of mediation very interesting. There were lots of things I didn't know about the mediation process that will be helpful to me. I enjoyed all the extra readings as well as the course material." -- Sheila G.
  • "Happy with the course, thank you. It was an interesting course. I am looking for other courses to complete." -- Keith M.
  • "I found all parts of this course helpful. Instructor really kept up with me, I worked this course quickly and she was very explicit, on her comments, which was very helpful in my learning experience. My goal was too make a career change and this course and the instructor were wonderful, and navigating the system was easy to figure out." -- Teresa C.
  • "All of it was helpful. I thoroughly enjoyed this course!!" -- Mohammad H.
  • "Enjoyed taking this course! The overall course content gave me the basic in-depth information I needed in order to consider becoming a Child/Family Mediator. I anticipate furthering my education in Mediation as a result of taking this course." -- Lynda M.
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