Universal Class: Over 500 Online Certificate Courses
 

Online Class: Mediation 101


$70.00
no certificate
- OR -
$95.00
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.
 
  • 13
    Lessons
  • 23
    Exams &
    Assignments
  • 11
    Hours
    average time
  • 1.1
    CEUs
  • 905
    Students
    have taken this course
 
 
 
 
 

Course Description

The individual who pursues a career as a mediator can look forward to a job that is personally satisfying and financially rewarding.  With its emphasis on fairness and cooperation, this career is an ideal choice for those who are empathetic and want to help others bring their conflicts to a positive resolution.  Mediation allows the parties involved to reach resolutions more quickly, inexpensively, and amicably than may be possible through the court system.

This Mediation 101 course is not only geared toward those who are interested in learning what it takes to become a professional mediator, but it also makes a great tool for those who will be involved in any aspect of mediation. By explaining the stages involved in the process, as well as clearly outlining the roles each party plays, this online class can help reduce anxiety and answer any questions that might have arisen over the issue of whether or not mediation is the right alternative for a particular case.

From the basics of defining just what mediation entails, to the more in-depth issues surrounding mediator liability, this course creates an excellent starting point for those who would like to have a solid understanding of the process. This class also covers the types of information necessary to determine whether or not a case is a good candidate for mediation, the confidentiality issues involved, and what follow-up activities can be expected. Additionally, each section concludes with a quiz that allows you to assess your comprehension of the information presented.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.7 / 5 Stars (Average Rating) 4.7 / 5 Stars (Average Rating) 4.7 / 5 Stars (Average Rating) 4.7 / 5 Stars (Average Rating) 4.7 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,063 votes)

Lesson 1. What is Mediation?

In its simplest form, mediation can be defined as the process through which a complainant and respondent work under the direction of a mediator to solve their problems. 11 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Mediation; Mediation Basics
  • Take Poll: Mediation
  • Complete: Lesson 1 Assignment
  • Complete Exam: Lesson 1 : What is Mediation?

Lesson 2. Why Use Mediation?

As a mediator, it will be your job to help change the way people see mediation and how they use it to work through issues in their own lives. 11 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Benefits of Mediation; Mediation's Benefits in a Divorce
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2 : Why Use Mediation?

Lesson 3. What Does it Take to Be a Good Mediator?

There is no single type of person who makes a good mediator. While anyone with a background in counseling or law might already have an edge, virtually anyone can become a mediator given enough time and training. 11 Total Points
  • Lesson 3 Video
  • Review 2 Articles: 10 Mistakes Even Good Mediators Make; What Makes a Good Mediator?
  • Take Poll: Good Mediator
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3 : What Does it Take to Be a Good Mediator?

Lesson 4. Preparing for Mediation

When two parties have determined that it is necessary to enter the mediation process, there is much to consider. 11 Total Points
  • Lesson 4 Video
  • Review 2 Articles: 7 Steps to Effective Mediation; Preparing for Mediation
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Preparing for Mediation

Lesson 5. Opening Statements

Mediation can be extremely tense and stressful for the parties involved, so it is helpful to try to create a positive, relaxed atmosphere where cooperation is encouraged. 12 Total Points
  • Lesson 5 Video
  • Review Article: First Impressions are Lasting
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Opening Statements

Lesson 6. Open Session

The open session is the portion of mediation that most people think of when they imagine the process. It is the opportunity for each side to offer up its point of view. 12 Total Points
  • Lesson 6 Video
  • Review 2 Articles: A Day in the Life of a Mediator; Mediation Session
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Open Session

Lesson 7. Brainstorming

Much of the goal of mediation is to find the best outcome for the most people. Ideally, the complainant and respondent will walk out of mediation feeling as if they have reached a win-win outcome. 11 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Brainstorming; Mind Mapping
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Brainstorming

Lesson 8. Creating a Mediation Agreement

A solid agreement is the intended outcome of any mediation, and all of the parties involved will put in a considerable amount of time and effort to reach this agreement. 12 Total Points
  • Lesson 8 Video
  • Review Article: Sample Mediation Agreement
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Creating a Mediation Agreement

Lesson 9. Closing Statement and Follow Up

When the mediation has ended, the mediator will often offer a closing statement. At this time, you will generally thank the parties for their time and effort in making the mediation successful. 10 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Should Family Mediators Follow Up?; The Importance of Follow Up
  • Complete Exam: Lesson 9: Closing Statement and Follow Up

Lesson 10. Mediation and Confidentiality

Confidentiality is an important issue in mediation. Many of the topics under discussion are very personal and sensitive, and the best mediators are those who keep information private. 11 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Mediation Confidentiality; Recognized Exceptions
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: Mediation and Confidentiality

Lesson 11. Legal Implications of Mediation

Many mediators have a background in law, either they are lawyers, legal assistants, or they are otherwise familiar with the legal system. 9 Total Points
  • Lesson 11 Video
  • Review Article: Pros and Cons of Mediation
  • Take Poll: Background
  • Complete Exam: Lesson 11: Legal Implications of Mediation

Lesson 12. Moral Implications of Mediation

Only by looking at a case from every possible angle can you provide the best scenario for reaching agreements that everyone feels good about. 10 Total Points
  • Lesson 12 Video
  • Review 2 Articles: Mediation and Moral Imperative; Mediation Emotions
  • Complete Exam: Lesson 12: Moral Implications of Mediation

Lesson 13. Mediator Liability

Although physical safety during mediation is a precaution taken for the few cases that end up in violence, lawsuits are actually a much more common concern. 72 Total Points
  • Lesson 13 Video
  • Take Poll: Course Completion Poll: Your Thoughts
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 13: Mediator Liability
  • Complete: The Final Exam
203
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define mediation.
  • Describe the skills of a good mediator.
  • Describe the preparations needed to take before beginning the mediation process.
  • Demonstrate creating opening statements.
  • Define the open session.
  • Define brainstorming process.
  • Describe how to create a mediation agreement.
  • Know the closing statement and follow up.
  • Know mediation and confidentiality.
  • Know legal implications of mediation.
  • Know moral implications of mediation.
  • Describe mediator liabilities, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Mediation 101
Course Number: 7550251
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development (Self-Paced, Online Class)
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $70.00 (no CEU Certification) || with Online CEU Certification: $95.00

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$70
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$95
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
ALL COURSES
Certificates & CEUs
$189
per year
You save 50%!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 500+
Platinum 2 Years
ALL COURSES
Certificates & CEUs
$299
for 2 years
You save $427.00!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 500+
 

Student Testimonials

  • "The course was good and the critique from the instructor was very useful. " -- Thomas C.
  • "Had a great time taking the course!" -- Kyle W.
  • "Enjoyed taking this course! The overall course content gave me the basic in-depth information I needed in order to consider becoming a Child/Family Mediator. I anticipate furthering my education in Mediation as a result of taking this course." -- Lynda M.
  • "All of it was helpful. I thoroughly enjoyed this course!!" -- Mohammad H.
  • "I found all parts of this course helpful. Instructor really kept up with me, I worked this course quickly and she was very explicit, on her comments, which was very helpful in my learning experience. My goal was too make a career change and this course and the instructor were wonderful, and navigating the system was easy to figure out." -- Teresa C.
  • "Happy with the course, thank you. It was an interesting course. I am looking for other courses to complete." -- Keith M.
  • "I found the process of mediation very interesting. There were lots of things I didn't know about the mediation process that will be helpful to me. I enjoyed all the extra readings as well as the course material." -- Sheila G.
  • View More Testimonials...

Related Courses

  • Effective Communication 101
    Effective Communication 101
    Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships...
    $75.00
    0.7 CEUs 7h
  • Negotiation Skills
    Negotiation Skills
    In order to be effective at any business endeavor learning how to negotiate properly is not simply a nice skill to have, it has become an essential requirement in career advancement. This course will teach you what you need to know in order to becom...
    $75.00
    0.7 CEUs 7h
  • Anger Management 101
    Anger Management 101
    If you have been at the mercy of the negative consequences that result from mishandled anger, Anger Management 101 will provide relief. This insightful course is filled with both practical wisdom and application that will end the anger trap for good...
    $75.00
    0.5 CEUs 5h
  • Conflict Resolution 101
    Conflict Resolution 101
    Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and emplo...
    $75.00
    0.7 CEUs 7h
  • Human Resources Productivity Course Bundle
    Human Resources Productivity Course Bundle
    Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they are ...
    $120.00
    2.9 CEUs 29h
  • Introduction to Six Sigma
    Introduction to Six Sigma
    Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practi...
    $95.00
    0.9 CEUs 9h
  • Critical Thinking
    Critical Thinking
    This course summarizes the goals and consequences of critical thinking, as well as items to be aware of when learning how to think critically, including cognitive biases and logical fallacies. The course also covers the value that comes from both in...
    $75.00
    0.5 CEUs 5h
  • Mastering Conversation Skills
    Mastering Conversation Skills
    This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings. We begin with an overview of the building blocks of communication, providing a foundation for understandin...
    $75.00
    0.5 CEUs 5h
  • Resolving Workplace Conflict
    Resolving Workplace Conflict
    Conflict is unavoidable. Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your...
    $75.00
    0.4 CEUs 4h
  • Leadership and Supervision 101
    Leadership and Supervision 101
    The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lea...
    $75.00
    0.6 CEUs 6h
  • Collaboration Skills
    Collaboration Skills
    Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...
    $75.00
    0.7 CEUs 7h
  • Strategic Planning
    Strategic Planning
    Strategic planning is vital for ensuring an organization still will be a leader in its field 20 years in the future. The plan is a tool leadership can use to judge an organization's health at that moment. This course is a complete guide for writing ...
    $75.00
    1.0 CEUs 10h
  • Delegation Skills
    Delegation Skills
    The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting ...
    $75.00
    0.6 CEUs 6h
  • Emotional Intelligence
    Emotional Intelligence
    What is Emotional Intelligence? Emotional Intelligence, also commonly referred to as EI or EQ (for emotional quotient), is generally considered to be an objective measurement of an individual's ability to function within social or group setting...
    $75.00
    0.5 CEUs 5h
  • Stress Management
    Stress Management
    Stress is one of the most common words used in society today and a phenomenon that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. While we have an innate understanding o...
    $75.00
    0.6 CEUs 6h
  • Depression Management
    Depression Management
    Managing Depression is an engaging course that offers an abundance of ideas for taking personal control over the nasty symptoms of depression. Focusing on self-help for mild to moderate depression, this online class identifies the various symptoms o...
    $75.00
    0.7 CEUs 7h
  • Talent Management for Business
    Talent Management for Business
    Talent management has become one of the most popular new business management concepts designed to help companies leverage human capital for maximum gain. From strategic planning to acquiring talent to performance management and succession planning,...
    $75.00
    0.5 CEUs 5h
  • Business Management
    Business Management
    Introduction to Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in many compani...
    $110.00
    0.9 CEUs 9h
  • Dealing With Difficult People
    Dealing With Difficult People
    Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be...
    $75.00
    0.7 CEUs 7h
  • Abnormal Psychology 101
    Abnormal Psychology 101
    Abnormal Psychology is a highly complex and fascinating field of study. The modern psychological community has made tremendous strides in better understanding, diagnosing and treating abnormal disorders of the mind compared to centuries and even dec...
    $75.00
    0.7 CEUs 7h
  • Human Resources Management 101
    Human Resources Management 101
    Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certa...
    $75.00
    0.8 CEUs 8h
  • Assertiveness Training
    Assertiveness Training
    The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or require...
    $75.00
    1.1 CEUs 11h
  • Mindfulness in the Workplace
    Mindfulness in the Workplace
    In this day and age, it is more important than ever to know how to be in the moment at all times. To experience awareness of your surroundings at all times will lead to a more productive self, in both your personal life and in the workplace. Do you ...
    $75.00
    0.9 CEUs 9h
  • Management Essentials
    Management Essentials
    Management Essentials is a course that's designed to help new and recently appointed managers better understand their role in leadership. Through this course you will find out exactly what you need to learn about managing teams, as well as whether y...
    $75.00
    0.7 CEUs 7h
  • Crisis Management 101
    Crisis Management 101
    Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals...
    $80.00
    0.8 CEUs 8h
  • Counseling Psychology 101
    Counseling Psychology 101
    Professional counselors need a strong foundation to prepare them for entering the profession of counseling. If you are seeking a program to enhance your skills, or just want to learn more about the career, this Introduction to Counseling course wil...
    $75.00
    0.9 CEUs 9h
  • Team Management
    Team Management
    Team Management Is -- Designing & Developing a Team Committed to a Common Purpose No man will ever make a great leader who wants to do it all by himself or to get all the credit for doing it. (Andrew Carnegie) 'Managing' used to be just telling...
    $75.00
    1.0 CEUs 10h
  • Spiritual Counseling
    Spiritual Counseling
    This course will be of tremendous help to anyone, and everyone who has an open mind. Spiritual counseling and awareness is beneficial to everyone, no matter what age or education level. More important than material things, more important than the pe...
    $95.00
    0.8 CEUs 8h
  • Healthy Relationships
    Healthy Relationships
    Whether you are in a new or long term romantic relationship, a busy student working with other colleagues, parents struggling to form a connection with your children, or a business person needing to form a relationship of trust with the employer--re...
    $75.00
    0.7 CEUs 7h
  • Organizational Psychology 101
    Organizational Psychology 101
    Industrial and Organizational Psychology or I/O is a varied field of study filled with many career opportunities. The importance of this field has never been more prevalent than in the last decade. The use of I/O methods has been proven to increase...
    $110.00
    0.7 CEUs 7h
  • Workers' Compensation 101
    Workers' Compensation 101
    Since as far back as Ancient Greece and Rome, there has been a system in place in all civilized societies to compensate those individuals who have become injured or disabled due to a work-related accident. The laws and regulations governing what is ...
    $75.00
    0.5 CEUs 5h
  • Kinesics 101 - Learn to Read Body Language
    Kinesics 101 - Learn to Read Body Language
    Reading Body Language, Using it to Your Advantage H aving the ability to read body language can go a long way in helping you throughout your life. You can learn to understand the cues, or signs, that people show when they tell a lie, or when they ...
    $75.00
    0.7 CEUs 7h
  • Recruitment and Retention Strategies
    Recruitment and Retention Strategies
    Recruiting & Retention Strategies is a course that's been specifically designed for professionals who are looking to improve their overall workforce. By looking at the best ways to retain employees and to recruit new talent, companies can ensure...
    $75.00
    0.5 CEUs 5h
  • Confidence Building
    Confidence Building
    This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we com...
    $75.00
    0.6 CEUs 6h
  • Psychology 101
    Psychology 101
    Why not learn the basics of psychology with our online course designed to give students the most flexibility and independence? Psychology 101 is a comprehensive class providing an up-to-date presentation of the fundamentals of psychology. It's an e...
    $90.00
    1.6 CEUs 16h
  • Workplace Safety 101
    Workplace Safety 101
    This course focuses on workplace safety, health, and inspection. Throughout this course you will learn what workplace safety is, why it is important and how it affects a business. Common areas of workplace safety are discussed, including office saf...
    $75.00
    0.5 CEUs 5h
  • Listening Skills 101
    Listening Skills 101
    Did you know that there is a difference between hearing and listening? There is! Have you ever been told that you just don't listen? Most people have at some point in their life, so you probably have experienced it as well. But the problem is that g...
    $75.00
    0.7 CEUs 7h
  • Decision Making Skills
    Decision Making Skills
    The Decision-Making Process The decision-making process is choosing among two or more courses of action for a given situation. Making decisions is a part of everyday life. Some consider it an art, others a proficiency. Decisions may be personal or...
    $75.00
    0.8 CEUs 8h
  • Persuasion Techniques
    Persuasion Techniques
    Have you ever purchased something or agreed with someone and wondered later what made you give in so easily? Do you want to learn how to give a persuasive presentation by yourself? This course explores the art and science of persuasion. Outlining th...
    $75.00
    0.6 CEUs 6h
  • Job Performance Appraisals - A How To Guide
    Job Performance Appraisals - A How To Guide
    Job Performance Appraisals is an in-depth study of various performance appraisal methods. We'll discuss the benefits and challenges of various methodologies as well as alternatives to performance appraisals. Whether you are a CEO, a middle manager, ...
    $75.00
    0.6 CEUs 6h
 
Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube
© Copyright 1999-2018 Universal Class™ All rights reserved.