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Course Description

Whether a full-time mom, a young business person or simply someone looking to build a growing and viable business, an errand service is ideal for those with an entrepreneurial spirit. Small upstart dollars, flexibility and a growing industry are just some of the benefits to this business.

 This course will help you to get the upstart information under your belt necessary for starting your own personal concierge service. You will gain practical business knowledge, insights into what is driving this new industry, information on how to best position yourself within it, how to market yourself and much more. You will learn what to do to make yourself stand out in the crowd and how to grow your new business.

The business is ideal for stay at home mothers, part-time artists and others who want a different pace to their livelihood. A personal errand service can be started with relatively small capital and can be expanded to your personal comfort level and in your timing. And remember, if you run your service as a business, then you will eventually expand it, eventually hire others to do the daily errands that you begin doing, and eventually become truly an executive of your own business.
Concierge 101: How to Run a Personal Service Business

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Course Lessons

  • Lesson 1 : The Growing Need for Your Services

    In the United States today there is a growing need for personal errand services. What would have in some circles been considered simple laziness a generation ago is now considered a necessity in many instances.
  • Lesson 2 : Knowing and Understanding Your Target Market

    To create or build any business you must first know and understand your target market. Before starting your particular errand service you will want to identify what segment of the population you want to serve.
  • Lesson 3 : Professionalism and Good Manners

    Professionalism and good manners are essentials for the errand services industry. Both your client and the client he asks you to visit on his behalf, expect and need top notch professionalism and manners from your staff.
  • Lesson 4 : Business Philosophy

    There is no other intangible or attitude that will have a greater impact on your errand service business and its success than your personal belief system and business philosophy.
  • Lesson 5 : Upstart Costs

    A lot of your initial success in business is dictated by your upstart costs and your ability to handle those costs effectively.
  • Lesson 6 : Pricing Your Services

    How you price your company's services is one of the most important decisions you will make from a logistical concern.
  • Lesson 7 : Packaging Related Business Services

    Packaging or bundling related business services is one of the most effective ways to make your services indispensable to a particular company or industry. The more effective you are in doing this, the more you will have their undivided attention.
  • Lesson 8 : Marketing Your Services

    How you market your services to your community or target market will largely depend upon your personality and demeanor.
  • Lesson 9 : Growing Your Business/Expanding Your Services

    To grow your business or expand your company's services, you must first learn to let go of you, your pride, your need to control everything and your worries.
  • Lesson 10 : Time Management & Misconceptions

    In every type of business in the world there are always issues of time management and client misconceptions. What makes one business more favorable to clients than another is the finesse with which these issues are handled.
  • Lesson 11 : Client Contracts

    If you are young, new into business, or have never owned your own company, then you may have a somewhat naive set of ideas about client contracts. Some folks hold to an idealism that simply doesn't work when it comes time to do business.
Average Lesson Rating: (387 votes)
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Online CEU Certificate
1.1 CEUs
11 Contact Hours
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Course Title: Concierge 101: How to Run a Personal Service Business
Course Number: 7550099
Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries
Course Type: How To
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $35.00 (no CEU Certification) || with CEU Certification: $60.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize the current need and career choices in starting and running and personal service business.
  • Describe the target market.
  • Summarize skills needed to retain clients.
  • Summarize the business philosophy behind a personal service.
  • Describe upstart costs.
  • Define the appropriate price for your services.
  • Describe how to package related services with your business.
  • Describe methods of marketing your business.
  • Describe method for expanding your business.
  • Utilize client contracts, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1: Emerging Needs for Your ServicesAssignment25
Lesson 1:The Growing Need for Your ServicesExam10
Lesson 2: Identify and Know Your MarketAssignment25
Lesson 2: Knowing and Understanding Your Target MarketExam10
Lesson 3: Standards of ProfessionalismAssignment20
Lesson 3:Professionalism and Good MannersExam8
Lesson 4: Emergency in Errand Service BusinessAssignment25
Lesson 4:Business PhilosophyExam10
Lesson 5: Starting Errand Service BusinessAssignment25
Lesson 5:Upstart CostsExam9
Lesson 6: Individual Task PricingAssignment20
Lesson 6:Pricing Your ServicesExam10
Lesson 7: Personal and Business NeedsAssignment25
Lesson 7:Packaging Related Business ServicesExam8
Lesson 8: Approaches to Market ServiceAssignment20
Lesson 8:Marketing Your ServicesExam10
Lesson 9: Virtual Offices in New CitiesAssignment25
Lesson 9:Growing Your Business/Expanding Your ServicesExam10
Lesson 10: Time Management IssuesAssignment20
Lesson 10:Time Management & MisconceptionsExam10
Lesson 11: Important Elements of Client ContractsAssignment25
Lesson 11:Client ContractsExam10
The Final ExamExam50
Total Points:415

Student Testimonials

  • "All lessons were very imformative with useful links for further reading." -- Shelley D.

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