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Concierge 101: How to Run a Personal Service Business

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Course Description

Whether a full-time mom, a young business person or simply someone looking to build a growing and viable business, an errand service is ideal for those with an entrepreneurial spirit. Small upstart dollars, flexibility and a growing industry are just some of the benefits to this business.

 This course will help you to get the upstart information under your belt necessary for starting your own personal concierge service. You will gain practical business knowledge, insights into what is driving this new industry, information on how to best position yourself within it, how to market yourself and much more. You will learn what to do to make yourself stand out in the crowd and how to grow your new business.

The business is ideal for stay at home mothers, part-time artists and others who want a different pace to their livelihood. A personal errand service can be started with relatively small capital and can be expanded to your personal comfort level and in your timing. And remember, if you run your service as a business, then you will eventually expand it, eventually hire others to do the daily errands that you begin doing, and eventually become truly an executive of your own business.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (589 votes)
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"Extraordinarily Helpful"
8/20/2017 12:55:45 PM

Lesson 1 : The Growing Need for Your Services

In the United States today there is a growing need for personal errand services. What would have in some circles been considered simple laziness a generation ago is now considered a necessity in many instances. 36 Total Points
  • Lesson 1 Video
  • Review 3 Articles: How to Be a Personal Concierge; DoMyStuff.com; Personal errand services
  • Complete Assignment: Lesson 1: Emerging Needs for Your Services
  • Complete Assignment: An Introduction
  • Complete Exam: Lesson 1:The Growing Need for Your Services

Lesson 2 : Knowing and Understanding Your Target Market

To create or build any business you must first know and understand your target market. Before starting your particular errand service you will want to identify what segment of the population you want to serve. 35 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Identify the Market Niche; Advantages of Identifying the Market
  • Complete Assignment: Lesson 2: Identify and Know Your Market
  • Complete Exam: Lesson 2: Knowing and Understanding Your Target Market

Lesson 3 : Professionalism and Good Manners

Professionalism and good manners are essentials for the errand services industry. Both your client and the client he asks you to visit on his behalf, expect and need top notch professionalism and manners from your staff. 28 Total Points
  • Lesson 3 Video
  • Review 3 Articles: Business Etiquette and Professionalism; Ways to Improve Service Quality; American Service For Quality
  • Complete Assignment: Lesson 3: Standards of Professionalism
  • Complete Exam: Lesson 3:Professionalism and Good Manners

Lesson 4 : Business Philosophy

There is no other intangible or attitude that will have a greater impact on your errand service business and its success than your personal belief system and business philosophy. 35 Total Points
  • Lesson 4 Video
  • Review 3 Articles: Philosophy of Business; Business Philosophy: An Overview; Power of Ethical Management
  • Complete Assignment: Lesson 4: Emergency in Errand Service Business
  • Complete Exam: Lesson 4:Business Philosophy

Lesson 5 : Upstart Costs

A lot of your initial success in business is dictated by your upstart costs and your ability to handle those costs effectively. 34 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Start Your Errand Service; Work From Home Employment Guides
  • Complete Assignment: Lesson 5: Starting Errand Service Business
  • Complete Exam: Lesson 5:Upstart Costs

Lesson 6 : Pricing Your Services

How you price your company's services is one of the most important decisions you will make from a logistical concern. 30 Total Points
  • Lesson 6 Video
  • Review Article: Run an Errand Service
  • Complete Assignment: Lesson 6: Individual Task Pricing
  • Complete Exam: Lesson 6:Pricing Your Services

Lesson 7 : Packaging Related Business Services

Packaging or bundling related business services is one of the most effective ways to make your services indispensable to a particular company or industry. The more effective you are in doing this, the more you will have their undivided attention. 33 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Personal Concierge; Client Relationship Management
  • Complete Assignment: Lesson 7: Personal and Business Needs
  • Complete Exam: Lesson 7:Packaging Related Business Services

Lesson 8 : Marketing Your Services

How you market your services to your community or target market will largely depend upon your personality and demeanor. 30 Total Points
  • Lesson 8 Video
  • Review 3 Articles: Marketing Management.; Services marketing; Free Business Cards
  • Complete Assignment: Lesson 8: Approaches to Market Service
  • Complete Exam: Lesson 8:Marketing Your Services

Lesson 9 : Growing Your Business/Expanding Your Services

To grow your business or expand your company's services, you must first learn to let go of you, your pride, your need to control everything and your worries. 35 Total Points
  • Lesson 9 Video
  • Review 3 Articles: Virtual Office; How Virtual Office Works.; Virtual Offices, the Future
  • Complete Assignment: Lesson 9: Virtual Offices in New Cities
  • Complete Exam: Lesson 9:Growing Your Business/Expanding Your Services

Lesson 10 : Time Management & Misconceptions

In every type of business in the world there are always issues of time management and client misconceptions. What makes one business more favorable to clients than another is the finesse with which these issues are handled. 30 Total Points
  • Review 3 Articles: Time Management Issues; Resolution to the time management issues; Concierge Job Descriptions
  • Complete Assignment: Lesson 10: Time Management Issues
  • Complete Exam: Lesson 10:Time Management & Misconceptions

Lesson 11 : Client Contracts

If you are young, new into business, or have never owned your own company, then you may have a somewhat naive set of ideas about client contracts. Some folks hold to an idealism that simply doesn't work when it comes time to do business. 85 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Templates; Contracts
  • Take Poll: What is your opinion of this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Assignment: Lesson 11: Important Elements of Client Contracts
  • Complete Exam: Lesson 11:Client Contracts
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Concierge 101: How to Run a Personal Service Business
Course Number: 7550099
Languages: English - United States, Canada and other English speaking countries
Course Type: How To
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Know the current need and career choices in starting and running and personal service business.
  • Describe the target market.
  • Know skills needed to retain clients.
  • Know the business philosophy behind a personal service.
  • Describe upstart costs.
  • Define the appropriate price for your services.
  • Describe how to package related services with your business.
  • Describe methods of marketing your business.
  • Describe method for expanding your business.
  • Utilize client contracts, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "All lessons were very imformative with useful links for further reading." -- Shelley D.

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