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Administrative Assistant 101

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Course Description

Administrative Assistant Fundamentals

Oh how times, and people, have changed in the world over the last few years.  Presently and into the foreseeable future, business people will not only have to continue picking up the pace but will need to adapt to new methods, systems and responsibilities that would have seemed unsustainable a few years ago or even just last year! 

Due in part to the recession--technology and necessity has amplified the requirements and pace of this change. It's not all bad news though, the truth of the matter is that the recession is providing opportunities to people in certain segments of the business world--administrative assistants are one of them.  AA's are now, and will in the future, be performing roles that middle managers would have done only a year or two ago.  They are acting on behalf of their bosses on a regular basis and have full authority to do so.

Whether you are returning to the workforce after a number of years away or you are new to the administrative side of the business world, there are some great opportunities out there for administrative assistants, especially the new kind of administrative assistants--i.e. those who are skilled, prepared to take on extra responsibility and don't mind taking a risk or two.

This is a 3 Part Course, which will begin covering some very important basics before going on to deal with the importance of training others to fulfill the position. We will then focus on the innovative role which has a place both in the present and future--that of a Virtual Assistant!

This course will open your eyes wider in regards to the choices you have available in an Administrative Assistant career, as well as introduce you to the business sector and the opportunities that now exist in this demanding field.

This course provides a basis on which you can build your new future, so join us today!

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify the role and responsibilities of the Admin Assistant.
  • Know the job duties and skills of an Admin Assistant.
  • Identify ways of doing the job properly.
  • Create routines and prepare for diversity.
  • Be able to train for the position.
  • Identify self-employment opportunities, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

Average Lesson Rating: (3146 votes)
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"Extraordinarily Helpful"
10/27/2016 8:42:47 PM

Lesson One : Job Overview

Consider becoming an administrative assistant. Could it be a good way for you to enter the corporate world? Yes, but do you know exactly what administrative assistants are and what they do? 11 Total Points
  • Lesson 1 Video
  • Review Article: Administrative Assistants Report
  • Take Poll: Administrative Assistant Course
  • Complete Assignment: An Introduction
  • Complete Exam: Lesson 1 : Job Overview

Lesson 2 : Job Duties and Skills

The U.S. Department of Labor defines administrative assistants as those being responsible for a variety of administrative and clerical duties necessary to run an organization efficiently. 15 Total Points
  • Lesson 2 Video
  • Review Article: Administrative Assistant's Duties
  • Review Article: Must Know Software
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2 : Job Duties & Skills

Lesson 3 : Doing Your Job Properly

Does everyone aim to do his or her job properly? No. Put it this way, whether someone does or does not really does not matter to a large percentage of the population, just as long as the pay comes at the end of the week/fortnight, etc. 11 Total Points
  • Lesson 3 Video
  • Review Article: How to be an Excellent Administrative Assistant
  • Review Article: Attributes of a Top Administrative Assistant
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3 : Doing Your Job Properly

Lesson 4 : Be On Top Of Daily Routines

Naturally enough, an administrative assistant's office conditions and setup will vary depending to a degree on where and how the employer is set up. 20 Total Points
  • Lesson 4 Video
  • Review Article: Administrative Assistant Forum
  • Review Article: Time Management
  • Take Poll: Staying on Top of Daily Work
  • Complete: Lesson 4 Assignment - Organize Yourself
  • Complete Exam: Lesson 4 : Be On Top Of Daily Routines

Lesson 5 : Be Prepared for Diversity

'Diversity' is the assortment, range, variety, and multiplicity of tasks that an administrative assistant is likely to need to handle at one time or another in the workplace. 10 Total Points
  • Lesson 5 Video
  • Review Article: Benefits of Checklists
  • Review Article: Admin Advisor
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5 : Be Prepared For Diversity

Lesson 6 : Translating "Doing" Into "Teaching" Those Administrative Assistant Skills

Why would you be involved with teaching the administrative assistant skills and responsibilities involved in your particular job to someone else? 12 Total Points
  • Lesson 6 Video
  • Review Article: Preparing Job Description
  • Review Article: How to Interview Potential Employees
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6 : " Translating "Doing" Into "Teaching" Those Administrative Assistant Skills

Lesson 7 : Teaching Those VIP Skills

Good communication skills are critical to anyone's success in business and possibly even more so in the case of an administrative assistant. 21 Total Points
  • Lesson 7 Video
  • Review Article: Improve your Communication Skills
  • Review Article: Business Communication
  • Complete: Lesson 7 Assignment - Improve Your Communication Skills
  • Complete Exam: Lesson 7 : Teaching Those VIP Skills

Lesson 8 : How To Develop Good Working Relationships

Good working relationships within a company can make all the difference to whether you enjoy your work as an administrative assistant. They also can be a deciding factor as to whether you are successful and to what degree you are so. 12 Total Points
  • Lesson 8 Video
  • Review Article: Effective Workplace Relations
  • Review Article: Building Good Work Relationships
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8 : How To Develop Good Working Relationships

Lesson 9 : Changing Workforces

Those who have been working for all that time or who are returning to the workforce would notice the multitude of technical changes to working equipment, systems, and methods. 15 Total Points
  • Lesson 9 Video
  • Review Article: Online Job Search Tips
  • Complete: Lesson 9 Assignment
  • Complete Exam: Lesson 9 : Changing Workforces

Lesson 10 : Building Self-esteem, Self-confidence & Assertiveness in Yourself & Others

Self-esteem, self-confidence, and assertiveness are all different facets of someone's personality and character traits. 15 Total Points
  • Lesson 10 Video
  • Review Article: Building Self-Confidence
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10 : Building Self-esteem, Self-confidence & Assertiveness In Yourself & Others

Lesson 11 : What Exactly Is a Virtual Assistant and How Do I Become One

Over the last decade or so, the expression to "work virtually" has been taken to define someone who simply works from home, but it means so much more than that. 9 Total Points
  • Lesson 11 Video
  • Review Article: VANA
  • Review Article: Starting a Virtual Assistant Business
  • Take Poll: Virtual Assistant
  • Complete Exam: Lesson 11 : What Exactly Is A Virtual Assistant & How Do I Become One

Lesson 12 : Just Another Job Or Is The VA Really Self-employed?

Virtual assistants, or VAs as they are more frequently called, are definitely self-employed professionals. 15 Total Points
  • Lesson 12 Video
  • Review Article: Virtual Assistant Forums
  • Complete: Lesson 12 Assignment
  • Complete Exam: Lesson 12 : Just Another Job Or Is The Va Really Self-employed?

Lesson 13 : Necessary Marketing Tools And "Bits & Pieces"

Before commencing any marketing of your new virtual assistant business, you need a complete plan of action. This includes a business plan. 20 Total Points
  • Lesson 13 Video
  • Review Article: 7 Ways to Locate Work
  • Review Article: Virtual Assistant's Flexibility
  • Complete: Lesson 13 Assignment
  • Complete Exam: Lesson 13 : Necessary Marketing, Tools And "Bits & Pieces"


References/Resources 75 Total Points
  • Review Article: Career-Boosting Tips for Administrative Assistants
  • Take Poll: Let us know what you think of this course
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Administrative Assistant 101
Course Number: 7550190
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Student Testimonials

  • "I liked it and I will continue taking classes from Universal Class." -- Ana M.
  • "My instructor gave excellent feedback and made this process less frightening for someone returning to studies after a long time." -- Nicole B.
  • "Taking notes and completing assignments became easier as I progressed through this course. The lessons my instructor dedicated to Self-confidence and self-esteem would be helpful in any course." -- Julie M.
  • "The videos was most helpful to me." -- Takia B.
  • "The chapters on Virtual Assistants was very informational. I was unaware of this job and I have been an administrative assistant for 4 years. The course gave useful information on what a virtual assistant is, what they do, and how to start your career." -- Irene E.
  • "I enjoyed all of this course. It helped me realize the changes happening with office personnel within the administrative field." -- Marcheta B.
  • "The teacher was very good. The first 10 chapters were very helpful and gave me a lot of information and insight. The most helpful chapters for me were Lesson 6 & 7, teaching others. I gleaned several excellent ideas for my own situation as an Administrative Assistant and the course was well worth the price of those two chapters alone." -- Stephanie H.
  • View More Testimonials...

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