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1.2 CEUs  ::  12 Contact Hours  ::  Self-Paced  ::  Instructor Support  ::  6 Month Subscription

Course Description

Administrative Assistant Fundamentals

 "A clueless boss gives you a wide-open field. Learn what's important to your boss, understand what your company is looking for and help the fool meet those expectations."  (John Hoover)

Oh how times, and people, have changed in the world over the last few years.  Presently and into the foreseeable future, business people will not only have to continue picking up the pace but will need to adapt to new methods, systems and responsibilities that would have seemed unsustainable a few years ago or even just last year! 

Due in part to the recession--technology and necessity has amplified the requirements and pace of this change. It's not all bad news though, the truth of the matter is that the recession is providing opportunities to people in certain segments of the business world--administrative assistants are one of them.  AA's are now, and will in the future, be performing roles that middle managers would have done only a year or two ago.  They are acting on behalf of their bosses on a regular basis and have full authority to do so.

Whether you are returning to the workforce after a number of years away or you are new to the administrative side of the business world, there are some great opportunities out there for administrative assistants, especially the new kind of administrative assistants--i.e. those who are skilled, prepared to take on extra responsibility and don't mind taking a risk or two.

This is a 3 Part Course, which will begin covering some very important basics before going on to deal with the importance of training others to fulfill the position. We will then focus on the innovative role which has a place both in the present and future--that of a Virtual Assistant!

This course will open your eyes wider in regards to the choices you have available in an Administrative Assistant career, as well as introduce you to the business sector and the opportunities that now exist in this demanding field.

This course provides a basis on which you can build your new future, so join us today!

* Instantly download, print, and share your CEU Certificate at course completion (additional shipping/handling charges apply for hard copy delivery). UniversalClass™ offers many wonderful learning tools including an online portfolio service that manages all your course completions and CEUs.
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Course Lessons

  • Lesson One : Job Overview

    Consider becoming an administrative assistant. Could it be a good way for you to enter the corporate world? Yes, but do you know exactly what administrative assistants are and what they do?
  • Lesson 2 : Job Duties and Skills

    The U.S. Department of Labor defines administrative assistants as those being responsible for a variety of administrative and clerical duties necessary to run an organization efficiently.
  • Lesson 3 : Doing Your Job Properly

    Does everyone aim to do his or her job properly? No. Put it this way, whether someone does or does not really does not matter to a large percentage of the population, just as long as the pay comes at the end of the week/fortnight, etc.
  • Lesson 4 : Be On Top Of Daily Routines

    Naturally enough, an administrative assistant's office conditions and setup will vary depending to a degree on where and how the employer is set up.
  • Lesson 5 : Be Prepared for Diversity

    'Diversity' is the assortment, range, variety, and multiplicity of tasks that an administrative assistant is likely to need to handle at one time or another in the workplace.
  • Lesson 6 : Translating "Doing" Into "Teaching" Those Administrative Assistant Skills

    Why would you be involved with teaching the administrative assistant skills and responsibilities involved in your particular job to someone else?
  • Lesson 7 : Teaching Those VIP Skills

    Good communication skills are critical to anyone's success in business and possibly even more so in the case of an administrative assistant.
  • Lesson 8 : How To Develop Good Working Relationships

    Good working relationships within a company can make all the difference to whether you enjoy your work as an administrative assistant. They also can be a deciding factor as to whether you are successful and to what degree you are so.
  • Lesson 9 : Changing Workforces

    Those who have been working for all that time or who are returning to the workforce would notice the multitude of technical changes to working equipment, systems, and methods.
  • Lesson 10 : Building Self-esteem, Self-confidence & Assertiveness in Yourself & Others

    Self-esteem, self-confidence, and assertiveness are all different facets of someone's personality and character traits.
  • Lesson 11 : What Exactly Is a Virtual Assistant and How Do I Become One

    Over the last decade or so, the expression to "work virtually" has been taken to define someone who simply works from home, but it means so much more than that.
  • Lesson 12 : Just Another Job Or Is The VA Really Self-employed?

    Virtual assistants, or VAs as they are more frequently called, are definitely self-employed professionals.
  • Lesson 13 : Necessary Marketing Tools And "Bits & Pieces"

    Before commencing any marketing of your new virtual assistant business, you need a complete plan of action. This includes a business plan.
  • References/Resources

Average Lesson Rating: (1713 votes)
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"Extraordinarily Helpful"
Online CEU Certificate
1.2 CEUs
12 Contact Hours
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Course Title: Administrative Assistant 101
Course Number: 7550190
Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries
Course Type: Professional Development
CEU Value: 1.2 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $40.00 (no CEU Certification) || with CEU Certification: $65.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify the role and responsibilities of the Admin Assistant.
  • Summarize the job duties and skills of an Admin Assistant.
  • Identify ways of doing the job properly.
  • Create routines and prepare for diversity.
  • Be able to train for the position.
  • Identify self-employment opportunities, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment1
Lesson 1 AssignmentAssignment25
Lesson 1 : Job OverviewExam10
Lesson 2 AssignmentAssignment10
Lesson 2 : Job Duties & SkillsExam10
Lesson 3 AssignmentAssignment10
Lesson 3 : Doing Your Job ProperlyExam9
Lesson 4 AssignmentAssignment30
Lesson 4 : Be On Top Of Daily RoutinesExam10
Lesson 5 AssignmentAssignment10
Lesson 5 : Be Prepared For DiversityExam5
Lesson 6 AssignmentAssignment25
Lesson 6 : " Translating "Doing" Into "Teaching" Those Administrative Assistant SkillsExam9
Lesson 7 AssignmentAssignment30
Lesson 7 : Teaching Those VIP SkillsExam6
Lesson 8 AssignmentAssignment10
Lesson 8 : How To Develop Good Working RelationshipsExam8
Lesson 9 AssignmentAssignment10
Lesson 9 : Changing WorkforcesExam10
Lesson 10 AssignmentAssignment10
Lesson 10 : Building Self-esteem, Self-confidence & Assertiveness In Yourself & OthersExam10
Lesson 11 AssignmentAssignment15
Lesson 11 : What Exactly Is A Virtual Assistant & How Do I Become OneExam10
Lesson 12 AssignmentAssignment10
Lesson 12 : Just Another Job Or Is The Va Really Self-employed?Exam10
Lesson 13 AssignmentAssignment25
Lesson 13 : Necessary Marketing, Tools And "BIts & Pieces"Exam10
The Final ExamExam57
Total Points:395

Student Testimonials

  • "I liked it and I will continue taking classes from Universal Class." -- Ana M.
  • "My instructor gave excellent feedback and made this process less frightening for someone returning to studies after a long time." -- Nicole B.
  • "Taking notes and completing assignments became easier as I progressed through this course. The lessons my instructor dedicated to Self-confidence and self-esteem would be helpful in any course." -- Julie M.
  • "The videos was most helpful to me." -- Takia B.
  • "The chapters on Virtual Assistants was very informational. I was unaware of this job and I have been an administrative assistant for 4 years. The course gave useful information on what a virtual assistant is, what they do, and how to start your career." -- Irene E.
  • "I enjoyed all of this course. It helped me realize the changes happening with office personnel within the administrative field." -- Marcheta B.
  • "The teacher was very good. The first 10 chapters were very helpful and gave me a lot of information and insight. The most helpful chapters for me were Lesson 6 & 7, teaching others. I gleaned several excellent ideas for my own situation as an Administrative Assistant and the course was well worth the price of those two chapters alone." -- Stephanie H.
  • View More Testimonials...

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