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Online Class: Negotiation Skills

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Course Description

In order to be effective at any business endeavor learning how to negotiate properly is not simply a "nice skill to have," it has become an essential requirement in career advancement. This course will teach you what you need to know in order to become accomplished at finding that perfect "middle-ground" in any deal. For those who relish the idea of engaging in what some call the "dance" of compromise, you will also profit from the beneficial information contained within this course. Lastly, those who tend to overshoot their mark will learn how to be more restrained in their negotiations.


There are ten comprehensive lessons written in an easy to follow, informative manner. The end of each lesson will provide you with multiple summary review questions so that you may effectively test your new found knowledge. We encourage you to use these self-test questions to determine whether you are ready to move on to the next lesson or if you should review portions of the preceding lesson before taking the next step. Don't rush yourself. Take the time to read all portions of the lessons and complete the exercises and self-tests. Making full use of this course, in its entirety, is the first step in getting more of what you want in life and business.
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define negotiation.
  • Describe the importance of knowledge and information for negotiating well.
  • Know common negotiating mistakes.
  • Describe using trust, human behavior and psychology for better negotiations.
  • Define win/win negotiation.
  • Define the ethics of negotiation.
  • Describe international negotiating.
  • Describe making the most of a distant situation.
  • Identify problematic situations.
  • Know the secrets to powerful negotiation, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

Average Lesson Rating: (1041 votes)
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"Extraordinarily Helpful"
9/25/2016 12:27:35 PM

Lesson 1: Negotiating Basics

To develop your skills at negotiating, it is important to first understand some basic principles about what negotiating is and is not. 40 Total Points
  • Lesson 1 Video
  • Review Article: Win-Win Strategies
  • Complete Assignment: An Example of a Good Negotiation
  • Complete Assignment: Introductions
  • Complete: Lesson 1 Exam

Lesson 2: The Importance of Knowledge and Information for Negotiating Well

Research is key in helping you gain information about the situation you will be negotiating. 35 Total Points
  • Lesson 2 Video
  • Review Article: Basic Negotiation Tips
  • Review Article: Negotiation Dynamics
  • Review Article: Salary Negotiations
  • Complete Assignment: Negotiation Preparation
  • Complete: Lesson 2 Exam

Lesson 3: Common Negotiating Mistakes

In this lesson, we will discuss the most common mistakes made in negotiating and how to buffer the impact of those mistakes if you make one, anyway. We also will discuss some possible ways of turning around a deal gone bad due to a mistake that you, or so 35 Total Points
  • Lesson 3 Video
  • Review Article: Top Ten Negotiation Tips
  • Complete Assignment: An Example of a Bad Negotiation
  • Complete: Lesson 3 Exam

Lesson 4: Using Trust, Human Behavior, and Psychology for Better Negotiations

Having a clear understanding of human nature, behavior, and psychology will prove to be a valuable asset in bringing about positive results in the bargaining process. 35 Total Points
  • Lesson 4 Video
  • Review Article: Understanding Body Language
  • Complete: Reading Body Language Activity
  • Complete: Lesson 4 Exam

Lesson 5: Win-win Negotiation

In this lesson, we will discuss how to achieve a win-win situation in nearly every instance. With a little extra effort on the part of both parties, it is entirely possible to reach a mutually beneficial outcome most of the time. 34 Total Points
  • Lesson 5 Video
  • Review Article: Business Negotiation Articles
  • Review Article: Win-Win Negotiation
  • Review Article: The Mediation Process
  • Complete Assignment: Practice Negotiating a New Marketing Plan
  • Complete: Lesson 5 Exam

Lesson 6: The Ethics of Negotiation

This lesson will cover the nuances and differences between ethical and unethical behavior. Ultimately, it will be up to you to decide how you will conduct yourself at the negotiating table. 35 Total Points
  • Lesson 6 Video
  • Review Article: Negotiation Articles
  • Review Article: Negotiation with Humor
  • Complete Assignment: Handling an Unethical Scenario
  • Complete: Lesson 6 Exam

Lesson 7: International Negotiating

Dealing with another culture can be tricky and difficult if you do not take the time to learn some basic social customs. Do not make the mistake of thinking that because those you deal with speak English that they will understand what you are trying to co 9 Total Points
  • Lesson 7 Video
  • Review Article: Negotiation Skills Site
  • Take Poll: Global Negotiations
  • Complete: Lesson 7 Exam

Lesson 8: Making the Most of a Distant Situation

There are times when you will have no choice but to deal over the phone, via e-mail or with conference calls. There are methods for making this task easier and clearer and techniques for getting what you need and want when negotiating long distance. 10 Total Points
  • Lesson 8 Video
  • Review Article: Team Negotiation Tips
  • Take Poll: Methods of Communication
  • Complete: Lesson 8 Exam

Lesson 9: Problematic Situations

In this lesson, we cover the most common volatile situations that occur at the negotiating table and discuss how best to handle them with a reasonable amount of poise and grace. 35 Total Points
  • Lesson 9 Video
  • Review Article: Negotiation Tips
  • Review Article: Negotiation
  • Review Article: Coping in Difficult Negotiations
  • Complete Assignment: Knowing When to Quit a Negotiation and Move On
  • Complete: Lesson 9 Exam

Lesson 10: The Secrets to Powerful Negotiation

Now that you have been introduced to the basics of this art, we offer you some tried and true methods of gaining advantage and leverage at the negotiating table. 9 Total Points
  • Lesson 10 Video
  • Review Article: The Negotiator Magazine
  • Review Article: Power Negotiating
  • Take Poll: What do you think about this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 10 Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
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Document Your CEUs on Your Resume
Course Title: Negotiation Skills
Course Number: 7550241
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Michelle Money
Syllabus: View Syllabus
Course Review: Read Editorial Review
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Student Testimonials

  • "I learned a lot from taking the Negotiting Skills class. I must admit I am not the best negotiator in my personal life and have had limited use in the business world. Basics: negotiating job offers, negotiating trainig and development courses, and salary increases. This course offered concrete methods to assist one through the entire negotiation process. The first courses gave me a base and the last set of courses fine tuned the process. Great lesson plan and I know I will be able to use my knew founded skills when I start my next career." -- Maureen H.

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