Online Class: Negotiation Skills

This online negotiation skills course will teach you all the strategies you need to know to prepare, start, progress through and finalize positive outcomes in the negotiation process.

no certificate
- OR -
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
  • 10
  • 12
    Exams &
  • 3,827
    have taken this course
  • 7
    average time
  • 0.7

Course Description

Enhancing Negotiation Skills: A Comprehensive Course for Business Success

In the dynamic landscape of modern business, mastering negotiation skills is not just a valuable asset, it's a pivotal necessity for career advancement and success. This course is meticulously designed to equip you with the expertise to navigate the complexities of negotiation, transforming you into a proficient deal-maker. Whether you're passionate about the art of compromise or seeking to refine your negotiation tactics, this course offers a wealth of knowledge to enhance your professional and personal interactions.

Understanding Negotiation

At its core, negotiation is a strategic dialogue between two or more parties, aiming to reach a consensus while maximizing individual or mutual benefits. The process involves understanding and balancing different interests, with the ideal outcome being a mutually satisfactory agreement. However, achieving this balance requires more than just strategic thinking; it involves a deep understanding of communication, psychology, and conflict resolution.

The Art of Listening

Effective negotiation begins with listening. This skill is fundamental, yet often overlooked. Active listening goes beyond hearing words; it involves understanding intentions, emotions, and underlying concerns. This course emphasizes the importance of listening, teaching you to decode verbal and non-verbal cues, leading to more effective and empathetic communication. You will learn to approach negotiations with an open mind, adapting your strategy based on real-time feedback and insights.

Practical Application and Real-World Scenarios

Negotiation occurs in various facets of life, from professional settings to personal relationships. This course includes practical examples, such as workplace scenarios, where negotiation skills are essential. For instance, negotiating work schedules, project responsibilities, or salary adjustments are common in professional environments. These real-world examples serve as a foundation for understanding the principles of negotiation and applying them in diverse contexts.

Identifying Negotiable Situations

Not all situations are amenable to negotiation. Recognizing when to negotiate and when to step back is a critical skill that this course covers in detail. We explore the nuances of discerning negotiable circumstances, teaching you to read situations and individuals effectively. This insight is crucial in avoiding fruitless efforts and focusing your energies where there's potential for constructive dialogue.

Course Structure and Content

The course is structured into comprehensive lessons, each focusing on a key aspect of negotiation:

  1. Negotiating Basics: Understanding the fundamental principles of negotiation.
  2. The Importance of Knowledge and Information: Leveraging research and information in negotiation.
  3. Common Negotiating Mistakes: Identifying and avoiding typical pitfalls.
  4. Trust, Human Behavior, and Psychology: Utilizing psychological insights for effective negotiation.
  5. Win-win Negotiation: Strategies for mutual benefit.
  6. Ethics of Negotiation: Navigating the moral dimensions of negotiation.
  7. International Negotiating: Adjusting strategies for cross-cultural contexts.
  8. Distant Negotiations: Techniques for remote negotiation settings.
  9. Problematic Situations: Handling challenging negotiation scenarios.
  10. Powerful Negotiation Secrets: Advanced tactics for negotiation leverage.

Each lesson combines theoretical knowledge with practical exercises, case studies, and interactive elements, ensuring a comprehensive learning experience.

Who Should Enroll?

This course is ideal for professionals across various industries looking to enhance their negotiation skills, as well as individuals seeking to improve their interpersonal communication and conflict resolution abilities. Whether you're a manager, entrepreneur, sales professional, or simply looking to improve your personal interactions, this course offers invaluable insights and skills.

Course Outcomes

Upon completing this course, you will be able to:

  • Understand the principles and processes of effective negotiation.
  • Apply active listening techniques to understand and influence others.
  • Recognize and navigate different negotiation scenarios.
  • Develop strategies for win-win outcomes.
  • Navigate ethical considerations in negotiation.
  • Adapt negotiation tactics for international and remote contexts.
  • Handle challenging negotiation situations with poise.

Enroll Now

Join us in this journey of skill enhancement and unlock your potential as a master negotiator. Whether in the boardroom, at the negotiation table, or in everyday interactions, the skills you gain here will empower you to achieve better outcomes and foster stronger relationships. Enroll now in our Negotiation Skills course and start transforming your approach to negotiation today!

Course Motivation

In the world of business, you don't always get what you deserve, and you certainly don’t always get what you want. What you actually wind up with is what you negotiate!
Maybe that’s one way to explain why so many people are unhappy in their current circumstances--because they were basically unequipped at the negotiation table. That doesn’t have to be the case in your scenario!
Think of the multitude of situations where savvy negotiating skills can pay off...
  • Solidifying a job offer
  • Negotiating a raise or promotion
  • Buying a new or used car
  • Purchasing a home or investment property
  • Hashing out the stipulations of a new contract
  • Bidding on a promising proposal or
  • Even haggling at the market or over the phone
Unfortunately, though, too many people--in the personal and professional arenas--are too intimidated and overwhelmed by the process of successful negotiations that they let their fear prevent them from making any progress!
Don't let this happen to you!
This course will provide you with all of the tips and tools that you’ll need in order to become quite accomplished at finding the perfect "middle ground" in each and every deal that comes your way. Whether you’re typically an overachiever or an underachiever in the negotiating room, you'll have all that you need to iron out those wrinkles and smooth your way to success.
Quit procrastinating and join us today to make getting what you deserve and getting what you negotiate one and the same!
Negotiation just comes naturally to some people. They seem to be blessed with a natural ability to foster conciliation, compromise and agreement. They seem to seek out any opportunity that they can find in order to advance their positions.
Others of us, however, struggle with the very notion of sitting down at the negotiation table. They literally run away from the idea. Of course, willingness isn’t the only thing.
There are plenty of people who come across too aggressively when it’s time to hash things out, and despite their drive, still somehow manage to muss things up due to a lack of understanding of the "subtle nuances" negotiation communications entail.
Not anymore! At the end of this class, you'll have completed a total of ten comprehensive lessons:

Lesson 1: Negotiation Basics

Lesson 2: The Importance of Knowledge and Information for Negotiating Well

Lesson 3: Common Negotiating Mistakes

Lesson 4: Using Trust, Human Behavior & Psychology for Better Negotiations

Lesson 5: Win/Win Negotiation

Lesson 6: The Ethics of Negotiation

Lesson 7: International Negotiation

Lesson 8: Making the Most of a Distant Situation

Lesson 9: Problematic Solutions

Lesson 10: The Secrets of Powerful Negotiation
...where each lesson is designed around six important sections:
  • An introduction and summary of what you’ll cover
  • A topic breakdown entitled "Learn It"
  • A lesson overview entitled “Conclusion”
  • Additional reading, websites and other materials are listed under “Resources”
  • 10 question review “self-tests”
  • Plus highlighted terms, checklists, exercises, charts, graphs, lists, etc. are all seamlessly incorporated into the course materials to make learning easier and much more interactive.
The way you walk into a negotiation is a safe indicator of how you’ll wind up walking out of the negotiation room. Fortunately, the essentials covered in this convenient online, self-paced, self-contained class will equip you to walk away satisfied with the final arrangements in ANY negotiation.
There's no reason to feel nervous or intimidated. If at any time you encounter questions or something you simply don't understand, the class instructor is, literally, just an email away. Just access the Class Email Form by clicking on the Communications tab in the online classroom.
How are your current negotiation skills working to your advantage? What areas show a bit of room for improvement? No matter how accomplished of a negotiator you may be, there’s always something that you can do to take your performance to the next level. Registering today for this class is one of those options! Since there are no pre-set enrollment dates, or long lines of people to wait in, what's keeping you from taking control of the future of your negotiations today?
Remember: You don’t get what you deserve out of life, you get what you negotiate! Are you happy with what you’re getting? If not, enroll today and start seeing a big difference!
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,838 votes)

Lesson 1: Negotiating Basics

To develop your skills at negotiating, it is important to first understand some basic principles about what negotiating is and is not. Additional lesson topics: Win-Win Strategies 12 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Introduce Yourself
  • Assessment: Lesson 1 Exam

Lesson 2: The Importance of Knowledge and Information for Negotiating Well

Research is key in helping you gain information about the situation you will be negotiating. 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Common Negotiating Mistakes

In this lesson, we will discuss the most common mistakes made in negotiating and how to buffer the impact of those mistakes if you make one, anyway. We also will discuss some possible ways of turning around a deal gone bad due to a mistake that you, or so 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Using Trust, Human Behavior, and Psychology for Better Negotiations

Having a clear understanding of human nature, behavior, and psychology will prove to be a valuable asset in bringing about positive results in the bargaining process. 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Win-win Negotiation

In this lesson, we will discuss how to achieve a win-win situation in nearly every instance. With a little extra effort on the part of both parties, it is entirely possible to reach a mutually beneficial outcome most of the time. Additional lesson topics: Business Negotiation Articles 9 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: The Ethics of Negotiation

This lesson will cover the nuances and differences between ethical and unethical behavior. Ultimately, it will be up to you to decide how you will conduct yourself at the negotiating table. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: International Negotiating

Dealing with another culture can be tricky and difficult if you do not take the time to learn some basic social customs. Do not make the mistake of thinking that because those you deal with speak English that they will understand what you are trying to co 9 Total Points
  • Lesson 7 Video
  • Lesson discussions: Global Negotiations
  • Assessment: Lesson 7 Exam

Lesson 8: Making the Most of a Distant Situation

There are times when you will have no choice but to deal over the phone, via e-mail or with conference calls. There are methods for making this task easier and clearer and techniques for getting what you need and want when negotiating long distance. 10 Total Points
  • Lesson 8 Video
  • Lesson discussions: Methods of Communication
  • Assessment: Lesson 8 Exam

Lesson 9: Problematic Situations

In this lesson, we cover the most common volatile situations that occur at the negotiating table and discuss how best to handle them with a reasonable amount of poise and grace. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: The Secrets to Powerful Negotiation

Now that you have been introduced to the basics of this art, we offer you some tried and true methods of gaining advantage and leverage at the negotiating table. 59 Total Points
  • Lesson 10 Video
  • Lesson discussions: What do you think about this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 10 Exam
  • Assessment: Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define negotiation.
  • Describe the importance of knowledge and information for negotiating well.
  • Summarize common negotiating mistakes.
  • Describe using trust, human behavior and psychology for better negotiations.
  • Define win/win negotiation.
  • Define the ethics of negotiation.
  • Describe international negotiating.
  • Describe making the most of a distant situation.
  • Identify problematic situations.
  • Summarize the secrets to powerful negotiation.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Negotiation Skills
Course Number: 7550241
Lessons Rating: 4.4 / 5 Stars (1,838 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
for 6 months
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
for 6 months
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Certificates & CEUs
per year
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
Certificates & CEUs
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+

Student Testimonials

  • "I thought it was great and helpful. I like the way it was laid out with important information that was not filler." -- Margot R.
  • "I really enjoyed myself in this course. I am glad that I took the time to do this course." -- Christie W.
  • "The instructor was beyond super, did an excellent job and very informative." -- Joann M.
  • "Great class, the instructor is very knowledable." -- Joann M.
  • "I learned a lot from taking the Negotiting Skills class. I must admit I am not the best negotiator in my personal life and have had limited use in the business world. Basics: negotiating job offers, negotiating trainig and development courses, and salary increases. This course offered concrete methods to assist one through the entire negotiation process. The first courses gave me a base and the last set of courses fine tuned the process. Great lesson plan and I know I will be able to use my knew founded skills when I start my next career." -- Maureen H.

Related Courses