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Constructive Feedback and Criticism


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Course Description

This is a course on giving and receiving feedback and constructive criticism. It first takes the student through a range of relevant concepts in interpersonal communication to provide a theoretical backdrop to the practical issue of giving and receiving feedback and constructive criticism. Because this is such a sensitive area of communication, attention is paid to numerous components of communication that lead in to this specific communication exchange. 

Topics include needs of the self and face needs, assertiveness versus hostility, politeness, nonverbal communication, and others. Each of these conceptual topics is discussed in depth prior to a practical discussion specific to the situation of giving and receiving feedback and constructive criticism. 

By the end of this course, the student should be equipped to provide quality, non-offensive feedback and constructive criticism that takes into account the sensitivity of these communication exchanges for the recipient. In this way, the feedback and constructive criticism offered can not only strengthen the target project, but can avoid tension with the feedback and critique recipient. Further, the student should be adequately prepared to receive feedback and constructive criticism, and to see through its sometimes harsh delivery to glean the essence of the message, and apply the gems of advice to improve the target of the feedback and critique. Giving and receiving feedback and constructive criticism can be challenging and very uncomfortable, to say the least. This course demonstrates how the student can turn these sensitive situations into rich, rewarding experiences, whether on the giving or the receiving end of these communication exchanges.

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  • Self-Paced
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  • 6 Months to Complete
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  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 
 
 
 

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Course Lessons

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Lesson 1: Introduction

It is important to first provide some necessary theoretical background, which will give context to and help make sense of giving and receiving constructive feedback and critiques. 21 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment

Lesson 2: Self

This lesson explores the needs of each individual in terms of their concept of self. 29 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Face Theory; Erving Goffman
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3: Intercultural Communication

Cultural characteristics are not inherent to humankind; rather, they are learned by a group of people and shared by them. 54 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Intercultural Communication- What is it and why does it matter?; Examples and Resources on Intercultural Communication
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Activity
  • Complete: Lesson 3 Exam

Lesson 4: Assertive Versus Hostile Communication

This lesson discusses assertive versus hostile communication. 29 Total Points
  • Lesson 4 Video
  • Review Article: Are you assertive - or aggressive?
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Politeness Theory

The creators of politeness theory assert that everyone has two different types of face: positive face and negative face. 29 Total Points
  • Lesson 5 Video
  • Review 3 Articles: What is Politeness Theory; Quotes about Politeness; Evaluating Brown and Levinson's politeness theory: A revised analysis of directives and face
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6: Emotional Intelligence

The fundamental idea behind emotional intelligence is that emotions can be understood in communicating effectively. 29 Total Points
  • Lesson 6 Video
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Nonverbal Communication

Research suggests that communication is as much as 93 percent nonverbal. Therefore, in a discussion about communication, the nonverbal channel cannot be overlooked. 30 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Types of Nonverbal Communication; Nonverbal Communication is different cultures
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Conflict

Conflict is natural, normal, and important. It can strengthen a relationship by clearing the air of grievances, making space for a deeper understanding, and increased closeness. 29 Total Points
  • Lesson 8 Video
  • Review Article: How To Handle Difficult Behavior In The Workplace
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam

Lesson 9: Communication Climate

When we talk about a communication climate, we are talking about a communication environment, be it positive, neutral, or negative. 30 Total Points
  • Lesson 9 Video
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10: Criticism in Context

To communicate effectively, means that your message is received as you intended it. Misunderstandings and/or misinterpretations do not occur; rather, your audience fully and clearly understands your intentions. 29 Total Points
  • Lesson 10 Video
  • Review Article: Know Yourself and the Communication Climate
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam

Lesson 11: Giving Feedback and Constructive Criticism

In this lesson, we will discuss each of these concepts as it relates to giving feedback and constructive criticism. 29 Total Points
  • Lesson 11 Video
  • Review Article: How to give criticism without Bruising Egos
  • Complete: Lesson 11 Assignment
  • Complete: Lesson 11 Exam

Lesson 12: Receiving Feedback and Constructive Criticism

Feedback and constructive criticism are extremely important in improving the quality of your work, behavior, performance, or whatever topic or area is being discussed. 53 Total Points
  • Lesson 12 Video
  • Take Poll: Course Completion Poll: Your Thoughts
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 12 Exam
  • Complete: The Final Exam
391
Total Course Points

Additional Course Information

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Course Title: Constructive Feedback and Criticism
Course Number: 8900232
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Guidance/Counseling
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe intercultural communication.
  • Recognize assertive versus hostile communication.
  • Demonstrate the Politeness Theory.
  • Describe emotional intelligence.
  • Define nonverbal communication.
  • Describe conflict and ways to prevent it and confront it.
  • Recognize the communication climate and adjust to it.
  • Describe ways of giving feedback and constructive criticism.
  • Know ways to positively receive and accept feedback and constructive criticism, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

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