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Resolving Workplace Conflict


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Course Description

Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your work environment and disrupts your ability to get things done, you need to do something about it.

Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.

From accusations to manager conflict and more, this course will help you learn more about what's actually happening when conflict arises. You will learn how to understand your own conflict style – and how that may or may not be helpful to the situation.

In addition, this course provides practical and real life tips for companies who are facing long-term conflicts, even discussing how to manage an employee who seems to be causing the trouble. If you've been wondering whether conflict at work can be solved, or even just minimized, then this is the course for you.  No matter what a company may be facing, these conflict management strategies will ensure a smooth transition from conflict to learning opportunity.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 
 
 
 

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Course Lessons

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Lesson 1. Introduction

To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. 1 Total Points
  • Lesson 1 Video
  • Review Article: Workplace conflict
  • Complete Assignment: An Introduction

Lesson 2. Recognizing and Responding to Conflict

Conflict can creep up in a number of interactions, helping to cause things to be sticky at work, and things can become problematic for everyone in the office if things are not resolved. 20 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Resolving Workplace Conflict; Understanding Conflict in the Workplace
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3. Strategies for Resolving Conflicts

As soon as you can agree that conflict is happening and that something needs to be done, it is a good idea to look at the process as being more than one step. 20 Total Points
  • Lesson 3 Video
  • Review Article: 8 tips for handling workplace conflict
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4. Confrontation. What is the Best Approach?

We all have a certain way in which we engage in conflict or a way in which we confront someone else about something that has happened to cause conflict. 30 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Tactfully Confronting Conflict; Examples of Conflicts and Resolutions in the Workplace
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5. Personal Conflict Styles

There are several different conflict styles of which you might want to be aware. Moreover, this knowledge can help you see what another person might be doing, and you can find out more about what you are doing when you engage with others. 10 Total Points
  • Lesson 5 Video
  • Review Article: Personal Conflict Styles
  • Complete: Lesson 5 Exam

Lesson 6. Coping with Accusations in the Workplace

One of the hardest situations in an office setting is to be in the midst of accusations. While you might not be the target, it can still cause stress and chaos in the workplace. 29 Total Points
  • Lesson 6 Video
  • Review Article: Preventing Burnout
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7. Managing Conflict

If you are in the workplace and you are the one that is in charge of a team, you want to know how to handle conflict so that your team can be productive and effective. 30 Total Points
  • Lesson 7 Video
  • Review Article: Conflict in the workplace: What you can do to survive
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8. Manager to Manager Conflict

If you are an employee in a company where two managers just do not seem to get along, it can cause a number of problems. 30 Total Points
  • Lesson 8 Video
  • Review Article: Managing Conflict Between Peers
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam

Lesson 9. Conflict. Avoid, Confront, or Delay?

At first, conflict might not look like something that needs attention. It might seem small, so you might choose to avoid it altogether. 30 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Handling Conflict in the Workplace; Examples of Handling Types of Conflict in the Workplace
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10. When Conflict Cannot Be Resolved

You can live with some conflict, depending on how it affects the organization as a whole. 30 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam

Lesson 11. Preventing Conflict in the Workplace

There are ways in which you can minimize and even prevent conflict in the office setting, and you might be able to take these ideas into your personal relationship also, if you want to reduce problems and create more collaboration. 30 Total Points
  • Lesson 11 Video
  • Review Article: 5 Keys of Dealing with Workplace Conflict
  • Complete: Lesson 11 Assignment
  • Complete: Lesson 11 Exam

Lesson 12. Conclusion

Conflict is certainly a part of everyday life, whether we like it or not. How we choose to engage in it is what makes it stressful or enhancing. 78 Total Points
  • Lesson 12 Video
  • Take Poll: Let us know what you think of this course
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 12 Assignment
  • Complete: The Final Exam
338
Total Course Points

Additional Course Information

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Course Title: Resolving Workplace Conflict
Course Number: 8900230
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development
CEU Value: 0.4 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe recognizing and responding to conflict.
  • Identify strategies for resolving conflicts.
  • Describe confrontation and the best approaches to it.
  • Identify personal conflict styles.
  • Know methods for coping with accusations in the workplace.
  • Describe the best methods for managing conflict.
  • Know manager to manager conflict issues and approaches.
  • Recognize when conflict cannot be resolved.
  • Know methods for preventing conflict in the workplace, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

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