Online Class: Resolving Workplace Conflict

Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions.

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Course Description

Mastering the Art of Conflict Resolution: A Deep Dive into Workplace Harmony

In the vibrant tapestry of corporate life, where diverse personalities and myriad interests intertwine, conflict is not just inevitable, but inescapable. But what if conflict, rather than being a harbinger of chaos, could be transformed into a catalyst for growth, innovation, and collaboration?

Welcome to "Resolving Workplace Conflict: Strategies for Harmonious Collaboration," a meticulously designed online course that goes beyond the superficial layers of disagreements and delves deep into the core of conflict. Our mission? To equip you with a robust arsenal of tools, insights, and strategies to convert workplace friction into positive momentum.

Understanding the Dynamics of Conflict

Every skirmish, be it a minor disagreement or a major clash, has underlying dynamics. This course offers a panoramic view, helping you dissect the anatomy of conflicts, trace their roots, and comprehend their evolution. With this newfound understanding, you can preemptively address potential contention points, ensuring they don't escalate into larger issues.

Personal Conflict Styles: An Introspective Journey

Are you a mediator, a competitor, or perhaps an avoider? Recognizing and understanding your innate conflict-handling style is paramount. This course facilitates introspective journeys, helping you uncover your unique style and its implications. Armed with this knowledge, you'll be poised to adapt your approach, making it conducive to resolution rather than escalation.

Practical Solutions for Pervasive Challenges

From addressing micro-aggressions to handling recalcitrant employees, this course leaves no stone unturned. Through immersive real-world scenarios and actionable strategies, you'll gain the prowess to navigate the most intricate conflict mazes. Whether you're grappling with long-standing issues or preempting future ones, our treasure trove of insights will be your guiding star.

Empowerment Through Effective Strategies

But what about those perpetual epicenters of discord? Those individuals who, inadvertently or otherwise, always find themselves in the eye of the storm? Our module on managing challenging personalities equips you with nuanced strategies, ensuring harmony even with the most challenging colleagues.

From Discord to Opportunity: The Paradigm Shift

What if we told you that every conflict conceals a learning opportunity? With the right approach, every disagreement can be a stepping stone towards a more inclusive, innovative, and harmonious workplace. This course not only equips you with conflict resolution techniques but also fosters a paradigm shift, turning potential confrontations into collaborative ventures.


In a world where collaboration is key, the ability to adeptly navigate and resolve conflict is an invaluable asset. "Resolving Workplace Conflict" isn't just a course; it's your compass to fostering a harmonious, productive, and innovative workplace environment. Whether you're an employee seeking peace or a leader aiming for a cohesive team, this course promises a transformative journey towards achieving workplace zen. Join us, and let's transform discord into harmony, together.


Course Motivation

It seems like everywhere you go, you run into conflict. When you are at work, you may simply want to do what needs doing and then go home, but this is often not the case.

In a place where you need to focus on your work in order to get a paycheck, you might want to just sit at your desk and avoid everyone. However, this is not possible, and avoiding conflict is impossible as well.

To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. When you can begin to understand what is happening, you can turn things in a new direction.

No matter how big or small the conflict might be in your workplace, the more you focus on fixing it, the more easily you will work with others in your office.

You have to see your co-workers day after day, so the less conflict you have, the better. In addition, many of the conflict management skills you will learn are going to be helpful in your everyday and personal life too. We might not be able to avoid conflict, but there are ways to make it less painful, and maybe even a learning experience.

When you can begin to look at conflict as something that happens because people are people, we can begin to see it as an opportunity. Moreover, with each opportunity comes the ability to grow and to learn as managers, employees, and future managers.

The workplace can be a place of conflict, and a place where conflict is resolved.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,852 votes)

Lesson 1. Introduction

To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. 1 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction

Lesson 2. Recognizing and Responding to Conflict

Conflict can creep up in a number of interactions, helping to cause things to be sticky at work, and things can become problematic for everyone in the office if things are not resolved. 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3. Strategies for Resolving Conflicts

As soon as you can agree that conflict is happening and that something needs to be done, it is a good idea to look at the process as being more than one step. 9 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4. Confrontation. What is the Best Approach?

We all have a certain way in which we engage in conflict or a way in which we confront someone else about something that has happened to cause conflict. 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5. Personal Conflict Styles

There are several different conflict styles of which you might want to be aware. Moreover, this knowledge can help you see what another person might be doing, and you can find out more about what you are doing when you engage with others. 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6. Coping with Accusations in the Workplace

One of the hardest situations in an office setting is to be in the midst of accusations. While you might not be the target, it can still cause stress and chaos in the workplace. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7. Managing Conflict

If you are in the workplace and you are the one that is in charge of a team, you want to know how to handle conflict so that your team can be productive and effective. 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8. Manager to Manager Conflict

If you are an employee in a company where two managers just do not seem to get along, it can cause a number of problems. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9. Conflict. Avoid, Confront, or Delay?

At first, conflict might not look like something that needs attention. It might seem small, so you might choose to avoid it altogether. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10. When Conflict Cannot Be Resolved

You can live with some conflict, depending on how it affects the organization as a whole. 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11. Preventing Conflict in the Workplace

There are ways in which you can minimize and even prevent conflict in the office setting, and you might be able to take these ideas into your personal relationship also, if you want to reduce problems and create more collaboration. 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12. Conclusion

Conflict is certainly a part of everyday life, whether we like it or not. How we choose to engage in it is what makes it stressful or enhancing. 60 Total Points
  • Lesson 12 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Complete: Lesson 12 Assignment
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe recognizing and responding to conflict.
  • Identify strategies for resolving conflicts.
  • Describe confrontation and the best approaches to it.
  • Identify personal conflict styles.
  • Summarize methods for coping with accusations in the workplace.
  • Describe the best methods for managing conflict.
  • Summarize manager to manager conflict issues and approaches.
  • Recognize when conflict cannot be resolved.
  • Summarize methods for preventing conflict in the workplace.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Resolving Workplace Conflict
Course Number: 8900230
Lessons Rating: 4.4 / 5 Stars (1,852 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: November 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.4 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I really enjoyed taking this course. I have learned have to handle conflict within the workplace much better than before." -- Rochelle C.
  • "I believe that this course was very helpful. No office is perfect but this gave great tips on how to help with keeping conflicts to a minimum. I'm also looking forward to using these tools in my office if a conflict does occur." -- Kimberly S.
  • "I thought it was very helpful and look forward to using the strategies in my professional and personal encounters. Knowledge is powerful." -- Vera M.
  • "I enjoyed the class and I look forward to use what I have learned in this class on my place of employment when conflicts arise." -- Cyd D.
  • "This course is very educational, informative and contains important teachings in how to handle conflict in the workplace." -- Carola N.
  • "I really enjoy the courses I take. I'm now working on my third course, and I love the fact you can work at your own pace." -- Bridget H.
  • "Fantastic course and it will be very useful when I apply it to my career!" -- Sharon C.
  • "The course was very well organized. Did not have to wait too long to get my results." -- Lucinda S.
  • "Great course, I will be able to apply all that I learned." -- Sheila S.
  • "Fantastic course. Definitely learned a lot." -- Oswald J.

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