Online Class: Resolving Workplace Conflict

no certificate
with CEU Certificate*
-
12Lessons
-
13Exams &
Assignments -
2,277Students
have taken this course -
4Hours
average time -
0.4CEUs
Course Description
Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.
From accusations to manager conflict and more, this course will help you learn more about what's actually happening when conflict arises. You will learn how to understand your own conflict style – and how that may or may not be helpful to the situation.
In addition, this course provides practical and real life tips for companies who are facing long-term conflicts, even discussing how to manage an employee who seems to be causing the trouble. If you've been wondering whether conflict at work can be solved, or even just minimized, then this is the course for you. No matter what a company may be facing, these conflict management strategies will ensure a smooth transition from conflict to learning opportunity.
Course Motivation
It seems like everywhere you go, you run into conflict. When you are at work, you may simply want to do what needs doing and then go home, but this is often not the case.
In a place where you need to focus on your work in order to get a paycheck, you might want to just sit at your desk and avoid everyone. However, this is not possible, and avoiding conflict is impossible as well.
To learn more about how you can manage conflict in the workplace, you need to understand the causes of conflict, as well as some possible solutions. When you can begin to understand what is happening, you can turn things in a new direction.
No matter how big or small the conflict might be in your workplace, the more you focus on fixing it, the more easily you will work with others in your office.
You have to see your co-workers day after day, so the less conflict you have, the better. In addition, many of the conflict management skills you will learn are going to be helpful in your everyday and personal life too. We might not be able to avoid conflict, but there are ways to make it less painful, and maybe even a learning experience.
When you can begin to look at conflict as something that happens because people are people, we can begin to see it as an opportunity. Moreover, with each opportunity comes the ability to grow and to learn as managers, employees, and future managers.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Introduction
Lesson 1 Video
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Lesson 2. Recognizing and Responding to Conflict
Lesson 2 Video
Assessment: Lesson 2 Exam
Lesson 3. Strategies for Resolving Conflicts
Lesson 3 Video
Assessment: Lesson 3 Exam
Lesson 4. Confrontation. What is the Best Approach?
Lesson 4 Video
Assessment: Lesson 4 Exam
Lesson 5. Personal Conflict Styles
Lesson 5 Video
Assessment: Lesson 5 Exam
Lesson 6. Coping with Accusations in the Workplace
Lesson 6 Video
Assessment: Lesson 6 Exam
Lesson 7. Managing Conflict
Lesson 7 Video
Assessment: Lesson 7 Exam
Lesson 8. Manager to Manager Conflict
Lesson 8 Video
Assessment: Lesson 8 Exam
Lesson 9. Conflict. Avoid, Confront, or Delay?
Lesson 9 Video
Assessment: Lesson 9 Exam
Lesson 10. When Conflict Cannot Be Resolved
Lesson 10 Video
Assessment: Lesson 10 Exam
Lesson 11. Preventing Conflict in the Workplace
Lesson 11 Video
Assessment: Lesson 11 Exam
Lesson 12. Conclusion
Lesson 12 Video
Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments
Complete: Lesson 12 Assignment
Assessment: The Final Exam
Learning Outcomes
- Describe recognizing and responding to conflict.
- Identify strategies for resolving conflicts.
- Describe confrontation and the best approaches to it.
- Identify personal conflict styles.
- Summarize methods for coping with accusations in the workplace.
- Describe the best methods for managing conflict.
- Summarize manager to manager conflict issues and approaches.
- Recognize when conflict cannot be resolved.
- Summarize methods for preventing conflict in the workplace.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "I really enjoyed taking this course. I have learned have to handle conflict within the workplace much better than before." -- Rochelle C.
- "I believe that this course was very helpful. No office is perfect but this gave great tips on how to help with keeping conflicts to a minimum. I'm also looking forward to using these tools in my office if a conflict does occur." -- Kimberly S.
- "I thought it was very helpful and look forward to using the strategies in my professional and personal encounters. Knowledge is powerful." -- Vera M.
- "I enjoyed the class and I look forward to use what I have learned in this class on my place of employment when conflicts arise." -- Cyd D.
- "This course is very educational, informative and contains important teachings in how to handle conflict in the workplace." -- Carola N.
- "I really enjoy the courses I take. I'm now working on my third course, and I love the fact you can work at your own pace." -- Bridget H.
- "Fantastic course and it will be very useful when I apply it to my career!" -- Sharon C.
- "The course was very well organized. Did not have to wait too long to get my results." -- Lucinda S.
- "Great course, I will be able to apply all that I learned." -- Sheila S.
- "Fantastic course. Definitely learned a lot." -- Oswald J.
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