Online Class: Dealing with Difficult People

This course provides a deep dive into the complexities of human interactions, from recognizing difficult traits to mastering conflict resolution. Enhance your interpersonal skills through fifteen modules that offer practical techniques for effective communication and emotional resilience.
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  • 16
    Lessons
  • 18
    Exams &
    Assignments
  • 1,460
    Students
    have taken this course
  • 6
    Hours
    average time
  • 0.6
    CEUs
 
 
 

Course Description

Mastering the Art of Navigating Difficult Personalities: A Comprehensive Guide

Embark on a transformative journey with our course, "Dealing with Difficult People." More than just a class, it’s a compass that will guide you through the labyrinth of human emotions, behaviors, and conflicts.

What is it that makes a person truly 'difficult'? Is it inherent traits, external circumstances, or perhaps a blend of both? Our course dives deep into these questions, paving the path towards:

  1. Understanding the Roots: Discovering the core reasons behind challenging personalities.
  2. Building Robust Communication Skills: From the basics to more nuanced techniques, we'll ensure you're equipped to navigate any conversation.
  3. Conflict Mastery: Learn the art of conflict prevention, mitigation, and resolution.

Our fifteen carefully curated modules unravel the intricacies of human interactions:

  1. Decoding Difficulties: What makes a situation or person difficult?
  2. Classifying Challenges: Recognizing and understanding common difficult personalities.
  3. Conflict Dynamics: How and why conflicts escalate.
  4. Interpersonal Communication 101: Establishing a strong foundation.
  5. Diverse Communication Styles: Explore and master four primary styles.
  6. Advanced Communication Techniques: Diving deeper into interaction nuances.
  7. The Silent Speak: Unraveling the world of nonverbal communication.
  8. Proactive Approaches: Strategies for problem prevention.
  9. Harmonizing Conversations: Mastering the Agreement Frame.
  10. Conflict Resolution Essentials: From understanding to implementation.
  11. Advanced Conflict Resolution Techniques: Elevate your conflict-handling methods.
  12. Self-Reflection: Embracing self-awareness to foster growth.
  13. The Power of Respect: Analyzing its pivotal role in relationships.
  14. Practical Application: Translating strategies to real-world scenarios.
  15. Emotional Resilience: Techniques for managing and mitigating stress.

Each module concludes with dual 'Quick Tips'— actionable takeaways designed for immediate application. Further, test your grasp on the subject with ten multiple-choice questions accompanying each lesson.

Whether you're a corporate executive, a frontline worker, or simply someone striving for harmonious personal relationships, this course offers invaluable insights. By mastering the strategies presented, you'll not only enhance your interpersonal skills but also enrich your personal and professional life. Step into a world where you lead conversations, defuse tensions, and foster genuine connections. Join us in turning challenging interactions into opportunities for growth and understanding!

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.47 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(617 votes)

Lesson 1. Difficult Conversations Demystified

This course unveils the complexities of human interaction, investigating the origins of conflict such as miscommunication and personal circumstances, with a goal to enhance your conflict resolution skills. By concluding with practical tools and techniques, participants are encouraged to engage more constructively with challenging situations and personalities. Additional lesson topics: Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities; Dealing with Difficult People HBR Emotional Intelligence Series 12 Total Points
  • Lesson 1 Video
  • Complete Assignment: Motives for Taking this Course
  • Assessment: Lesson 1 Exam

Lesson 2. Working with Difficult Individuals

Not all challenging personalities are inherently negative, as some, like dreamers or mavericks, can contribute positively when guided properly. This lesson covers a spectrum of difficult types, focusing on transforming disruptive behavior into constructive collaboration. Additional lesson topics: Types of Difficult People; Expert Tactics for Dealing with Difficult People 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3. Escalation Phases

Conflict escalation is explored through stages from triggers to entrenched collisions, where misunderstandings and assumptions magnify disputes. The lesson discusses the communication process's intricacies, guiding readers in identifying breakdowns and reframing issues to navigate disputes effectively. Additional lesson topics: Understanding Communication Skills; Manage Conflict: Identifying Your Triggers; Several Tips for De-Escalating Conflict 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4. Mastering Interpersonal Communication: Insights and Strategies

Interpersonal communication involves exchanging information between people, both verbally and nonverbally, and is key to managing conflict effectively. By understanding and applying communication models, such as transmission, interaction, and transaction, individuals can foster better relationships and solve problems more efficiently. Additional lesson topics: Definition of Interpersonal Communication; The Models of Communication 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5. Identifying and Engaging with Different Communication Styles

In examining four basic communication styles, this lesson reveals how each style can influence relationships and conflict resolution. Learners are equipped with strategies to effectively engage with different communicative approaches, promoting harmonious interactions. Additional lesson topics: The Several Communication Styles: How Behavioral Traits Affect Communication; Communication Styles Quiz 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6. Exploring Advanced Communication Styles: The Next Level Beyond Basics

The lesson shifts focus from basic communication styles to advanced ones formulated by Mark Murphy, shedding light on analytical, functional, intuitive, and personal communicators. This knowledge aids in navigating complex interpersonal situations and tailoring communication to others' preferences. Additional lesson topics: Which Of These Several Communication Styles Are You?; Example of Analytic Style 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7. Beyond Words: Interpreting Nonverbal Signals Effectively

Nonverbal communication enriches our interactions by using gestures, posture, and paralinguistics to express emotions and complement verbal exchanges. This lesson unveils how honing these skills can bridge gaps in communication, especially with diverse or challenging counterparts. Additional lesson topics: Principles of Non-verbal communication examples; Techniques for Improving Your Nonverbal Communication Skills in the Workplace 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8. Preventing Difficulties through Proactive Communication

Challenges with difficult personalities are mitigated by anticipating potential conflicts, allowing individuals to adjust and prevent unwelcome situations. Enforcing transparency and continuous feedback, along with tracking progress and adapting strategies, enhances relationship management and problem-solving efficacy. Additional lesson topics: How to Prevent Misunderstanding in Communication; Several Common Communication Mistakes 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9. Mastering Conflict with NLP's Agreement Frame

Lesson Summary 5: Establishing anticipatory measures cultivates trust and mitigates potential conflicts, though unpredictable scenarios may arise needing efficient tactics. By using the NLP agreement frame, you validate others' perspectives and guide dialogues constructively, enhancing communication. Additional lesson topics: The “Agreement Frame”: how to express another viewpoint so people will listen to you; Neuro-Linguistic Programming NLP ; Agreement Frame 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10. Harnessing the Power of Agreement: Mastering Conflict Resolution Skills

Strong conflict resolution skills are crucial leadership qualities that enable productive environments. Key skills include assertiveness, active listening, empathy, facilitation, mediation, creative problem-solving, and accountability. Additional lesson topics: What Are the Five Conflict Resolution Strategies?; Conflict Resolution: Definition, Process, Skills, Examples; Conflict Resolution Skills 10 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11. Implementing Effective Conflict Solutions

Resolving conflict requires a structured understanding of stages, from recognition to strategically engaging mutual cooperation and implementing changes to mitigate escalation. The Thomas-Kilmann Model provides a practical approach to examine conflict styles, enhancing one's ability to apply tailored strategies in diverse situations. Additional lesson topics: The Five Steps to Conflict Resolution; Take The Thomas-Kilmann Conflict Mode Instrument Tki; Thomas Kilmann Conflict Model – Introduction video 10 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12. Understanding Modern-Day Bullying: Impacts and Solutions

Understanding bullies' motivations—as rooted in insecurity and power—helps identify tactics to confront them effectively, including the use of assertive communication and strategic non-engagement. Victims should trust their instincts about disrespect and speak up early to disrupt bullying patterns. 12 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13. Enhancing Self-Awareness: Key to Mastering Conflict Resolution

By developing self-awareness, you bridge the gap between understanding conflict resolution and practicing it effectively, empowering yourself to navigate conflicts with difficult individuals by leveraging your strengths and acknowledging your limitations. Through exercises such as active listening and journaling, and cultivating internal and external self-awareness, you can enhance interpersonal relationships, manage stress, and maintain control, turning potential conflicts into opportunities for meaningful solutions. Additional lesson topics: How to Practice Self-Awareness; What Self-Awareness Really Is and How to Cultivate It ; Several Self-Awareness Activities and Exercises +Test0 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14. The Power of Respect in Personal and Professional Relationships

This lesson delves into the transformative power of respect, distinguishing between 'owed' and 'earned' respect and highlighting their roles in fostering healthy relationships in personal and professional settings. Respect not only facilitates collaboration and trust but also promotes a sense of self-worth, reducing stress and enhancing overall well-being. Additional lesson topics: Tips for Creating a Positive Workplace Culture; Several Ways to Create a Respectful Environment; Respect: What Does It Really Mean? 10 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15. Strategies in Practice

Strategies for dealing with challenging situations require observation, identification, and practice to prevent conflict and ensure effective implementation of learned techniques. By role-playing and reflecting on experiences, you enhance your readiness to manage difficult dynamics with confidence. Additional lesson topics: 10 Strategies Smart People Use to Handle Difficult People; How to Manage a Stubborn, Defensive, or Defiant Employee 10 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 15 Exam

Lesson 16. Navigating Stress in Challenging Situations

Learning to manage stress effectively involves observing conflicts, identifying triggers, and crafting practical strategies for addressing difficult scenarios. By practicing these techniques, miscommunications can be minimized, enhancing overall conflict resolution and promoting self-care. Additional lesson topics: 10 Tips to Manage Stress 80 Total Points
  • Lesson 16 Video
  • Lesson discussions: Course Comments; Reasons for Taking this Course
  • Assessment: Lesson 16 Exam
  • Assessment: The Final Exam
234
Total Course Points
 

Additional Course Information

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Course Title: Dealing with Difficult People
Course Number: 9770593
Lessons Rating: 4.47 / 5 Stars (617 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is fully available online in all 50 states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in major English-speaking countries, such as the United Kingdom, Canada, Australia, and Ireland.
Last Updated: February 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I enjoyed learning more on how to deal with difficult people. Every lesson was very informative and I will be implementing the skills and techniques I've learned to use on a regular basis. I give this course an A+!" -- Lacey W.
  • "This course was in-depth and very inciting. I will try and implement some of the tools so that I can be a better co-worker." -- Natalie W.
  • "Great course! It was informative and easy to follow. The quick tips are helpful. I planned to use a few when I am faced with the challenge of dealing with a difficult person." -- Vera M.
  • "It was very helpful. It helped me to identify difficult people on all levels." -- Wilma T.
  • "This course very helpful and informational. I enjoyed it." -- Carla A.
  • "This course was helpful, the final test was difficult." -- Crystal M.
  • "I think this course was very helpful especially because I can use these tools in my everyday job." -- Kimberly S.
  • "This class was very helpful." -- Chris M.
  • "Great information." -- Bonnie S.
  • "This course was very informative." -- Louanna T.

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