Online Class: Dealing with Difficult People
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16Lessons
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18Exams &
Assignments -
1,384Students
have taken this course -
10Hours
average time -
1.0CEUs
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Video Audit
Available
Course Description
Mastering the Art of Navigating Difficult Personalities: A Comprehensive Guide
Embark on a transformative journey with our course, "Dealing with Difficult People." More than just a class, it’s a compass that will guide you through the labyrinth of human emotions, behaviors, and conflicts.
What is it that makes a person truly 'difficult'? Is it inherent traits, external circumstances, or perhaps a blend of both? Our course dives deep into these questions, paving the path towards:
- Understanding the Roots: Discovering the core reasons behind challenging personalities.
- Building Robust Communication Skills: From the basics to more nuanced techniques, we'll ensure you're equipped to navigate any conversation.
- Conflict Mastery: Learn the art of conflict prevention, mitigation, and resolution.
Our fifteen carefully curated modules unravel the intricacies of human interactions:
- Decoding Difficulties: What makes a situation or person difficult?
- Classifying Challenges: Recognizing and understanding common difficult personalities.
- Conflict Dynamics: How and why conflicts escalate.
- Interpersonal Communication 101: Establishing a strong foundation.
- Diverse Communication Styles: Explore and master four primary styles.
- Advanced Communication Techniques: Diving deeper into interaction nuances.
- The Silent Speak: Unraveling the world of nonverbal communication.
- Proactive Approaches: Strategies for problem prevention.
- Harmonizing Conversations: Mastering the Agreement Frame.
- Conflict Resolution Essentials: From understanding to implementation.
- Advanced Conflict Resolution Techniques: Elevate your conflict-handling methods.
- Self-Reflection: Embracing self-awareness to foster growth.
- The Power of Respect: Analyzing its pivotal role in relationships.
- Practical Application: Translating strategies to real-world scenarios.
- Emotional Resilience: Techniques for managing and mitigating stress.
Each module concludes with dual 'Quick Tips'— actionable takeaways designed for immediate application. Further, test your grasp on the subject with ten multiple-choice questions accompanying each lesson.
Whether you're a corporate executive, a frontline worker, or simply someone striving for harmonious personal relationships, this course offers invaluable insights. By mastering the strategies presented, you'll not only enhance your interpersonal skills but also enrich your personal and professional life. Step into a world where you lead conversations, defuse tensions, and foster genuine connections. Join us in turning challenging interactions into opportunities for growth and understanding!
Course Lessons
Lesson 1: Why is this difficult?
In this first lesson, we will begin by considering the question, "Why is this difficult?" More often than not, there is something particular within the situation that sparks difficulty between you and another person.Lesson 2: Common Types of Difficult People
In this lesson, we will do the following. -introduce a number of different types of difficult people -briefly discuss basic strategies for dealing with these difficult types of peopleLesson 3: How does Conflict Escalate?
In this lesson, we will continue to build on our understanding of what factors in a given situation between two parties makes something difficult.Lesson 4: Introduction to Interpersonal Communication
In this lesson, we will do the following. -introduce interpersonal communication -outline key interpersonal skills -define three models of communicationLesson 5: Four Basic Communication Styles
In this lesson, we will examine the four basic communication styles, which include the following. -passive -aggressive -passive aggressive -assertiveLesson 6: Four Advanced Communication Styles
In this lesson, we will examine Murphy's advanced communication styles, which include the following. -analytical -functional -intuitive -personalLesson 7: The Fundamentals of Nonverbal Communication
In this lesson, we will do the following. -define nonverbal communication and explore why it matters -outline the ways in which nonverbal communication can go wrong -provide examples of specific types of nonverbal communicationLesson 8: Preventing Problems
In this lesson, we will do the following. -learn how to effectively anticipate problems -outline methods for developing transparency in relationships -test and track our problem prevention methodsLesson 9: The Agreement Frame
In this lesson, we will do the following. *briefly define neurolinguistic programming, *review the agreement frame, *outline strategies for utilizing the agreement frameLesson 10: Conflict Resolution I
In this lesson, we will do the following. *define conflict resolution *discuss why and when conflict resolution is necessary *provide examples of important conflict resolution skillsLesson 11: Conflict Resolution II
In this lesson, we will do the following. *provide a high-level, comprehensive overview of conflict resolution strategy *introduce the Thomas-Kilmann Model for conflict resolution, *breakdown the five strategies defined by the Thomas-Kilmann ModelLesson 12: Dealing with Bullies
Bullying is repeated, malicious verbal mistreatment driven by a desire to control the target. In a sense, the word encompasses all types of mistreatment at work. Some of the most common bullying tactics.Lesson 13: Practicing Self-Awareness
In this lesson, we will do the following. *define self-awareness *outline the benefits of self-awareness *provide exercises for developing self-awarenessLesson 14: A Closer Look at Respect
In this lesson, we will do the following. *define respect within the context of specific environments *outline the importance of respect *provide exercises for fostering respect in your professional and personal relationshipsLesson 15: Putting Strategies into Practice
In this lesson, we will do the following. *Provide steps you can use to prepare to implement your strategies for preventing problems and dealing with difficult people *Walk you through exercises to practice the implementation process *Outline why these steps are usefulLesson 16: Managing Stress
In this lesson, we will do the following. *discuss what conditions make you vulnerable to stress *introduce short-term strategies for coping with stress *introduce immediate strategies for coping with stress
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Student Testimonials
- "I enjoyed learning more on how to deal with difficult people. Every lesson was very informative and I will be implementing the skills and techniques I've learned to use on a regular basis. I give this course an A+!" -- Lacey W.
- "This course was in-depth and very inciting. I will try and implement some of the tools so that I can be a better co-worker." -- Natalie W.
- "Great course! It was informative and easy to follow. The quick tips are helpful. I planned to use a few when I am faced with the challenge of dealing with a difficult person." -- Vera M.
- "It was very helpful. It helped me to identify difficult people on all levels." -- Wilma T.
- "This course very helpful and informational. I enjoyed it." -- Carla A.
- "This course was helpful, the final test was difficult." -- Crystal M.
- "I think this course was very helpful especially because I can use these tools in my everyday job." -- Kimberly S.
- "This class was very helpful." -- Chris M.
- "Great information." -- Bonnie S.
- "This course was very informative." -- Louanna T.
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