Online Class: Dealing with Difficult People

no certificate
with CEU Certificate*
-
16Lessons
-
18Exams &
Assignments -
893Students
have taken this course -
10Hours
average time -
1.0CEUs
Course Description
Welcome to Dealing with Difficult People. This course has two purposes:
- To establish what personal characteristics or particular situations make people difficult
- To establish foundational knowledge in communication, conflict resolution, and problem prevention that will enable you to deal with difficult people and difficult situations
The course provides an in-depth examination of dealing with difficult people, establishing a number of methods and strategies for navigating complex interpersonal relationships, improving communication, preventing problems, and resolving conflict. Students who enroll in this course will work through fifteen comprehensive topics. Each lesson will define the specific topic, will explain its significance to dealing with difficult people, and will provide specific strategies for refining skills associated with that topic. Developing and implementing these skills and strategies can help you establish healthy, productive relationships with family members, friends, coworkers, and managers--which can, in turn, lead to improved confidence, self-awareness, and self-esteem. The course is broken down into the following fifteen lessons:
- Why is this difficult?
- Common Types of Difficult People
- How does conflict escalate?
- Introduction to Interpersonal Communication
- Four Basic Communication Styles
- Four Advanced Communication Styles
- The Fundamentals of Nonverbal Communication
- Preventing Problems
- The Agreement Frame
- Conflict Resolution I
- Conflict Resolution II
- Practicing Self-Awareness
- A Closer Look at Respect
- Putting Strategies into Practice
- Managing Stress
Each lesson concludes with two simple tools, referred to as quick tips, that you can add to your toolkit along the way and that you can practice implementing in difficult situations. The lessons are also each individually paired with a quiz, which includes ten multiple-choice questions to test your knowledge and comprehension.
The course is appropriate for any learner who is looking to develop workplace skills as well as individuals hoping to increase their personal and practical knowledge. The strategies outlined for dealing with difficult people are useful across environments and industries.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1: Why is this difficult?
Lesson 1 Video
Complete Assignment: Motives for Taking this Course
Assessment: Lesson 1 Exam
Lesson 2: Common Types of Difficult People
Lesson 2 Video
Assessment: Lesson 2 Exam
Lesson 3: How does Conflict Escalate?
Lesson 3 Video
Assessment: Lesson 3 Exam
Lesson 4: Introduction to Interpersonal Communication
Lesson 4 Video
Assessment: Lesson 4 Exam
Lesson 5: Four Basic Communication Styles
Lesson 5 Video
Assessment: Lesson 5 Exam
Lesson 6: Four Advanced Communication Styles
Lesson 6 Video
Assessment: Lesson 6 Exam
Lesson 7: The Fundamentals of Nonverbal Communication
Lesson 7 Video
Assessment: Lesson 7 Exam
Lesson 8: Preventing Problems
Lesson 8 Video
Assessment: Lesson 8 Exam
Lesson 9: The Agreement Frame
Lesson 9 Video
Assessment: Lesson 9 Exam
Lesson 10: Conflict Resolution I
Lesson 10 Video
Assessment: Lesson 10 Exam
Lesson 11: Conflict Resolution II
Lesson 11 Video
Assessment: Lesson 11 Exam
Lesson 12: Dealing with Bullies
Lesson 12 Video
Assessment: Lesson 12 Exam
Lesson 13: Practicing Self-Awareness
Lesson 13 Video
Assessment: Lesson 13 Exam
Lesson 14: A Closer Look at Respect
Lesson 14 Video
Assessment: Lesson 14 Exam
Lesson 15: Putting Strategies into Practice
Lesson 15 Video
Assessment: Lesson 15 Exam
Lesson 16: Managing Stress
Lesson 16 Video
Lesson discussions: Course Comments; Reasons for Taking this Course
Assessment: Lesson 16 Exam
Assessment: The Final Exam
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
![]() |
Includes CEUs |
![]() |
Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
![]() |
Includes CEUs |
![]() |
Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
![]() |
Includes CEUs |
![]() |
Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "I enjoyed learning more on how to deal with difficult people. Every lesson was very informative and I will be implementing the skills and techniques I've learned to use on a regular basis. I give this course an A+!" -- Lacey W.
- "This course was in-depth and very inciting. I will try and implement some of the tools so that I can be a better co-worker." -- Natalie W.
- "Great course! It was informative and easy to follow. The quick tips are helpful. I planned to use a few when I am faced with the challenge of dealing with a difficult person." -- Vera M.
- "It was very helpful. It helped me to identify difficult people on all levels." -- Wilma T.
- "This course very helpful and informational. I enjoyed it." -- Carla A.
- "This course was helpful, the final test was difficult." -- Crystal M.
- "I think this course was very helpful especially because I can use these tools in my everyday job." -- Kimberly S.
- "This class was very helpful." -- Chris M.
- "Great information." -- Bonnie S.
- "This course was very informative." -- Louanna T.
Related Courses
-
87 hours 8.7 CEUs Writing Help Course Bundle $135.00
-
29 hours 2.9 CEUs Human Resources Productivity Course Bundle $120.00
-
6 hours 0.6 CEUs Etiquette Consultant $95.00
-
5 hours 0.5 CEUs Kaizen 101 - An Introduction $95.00
-
6 hours 0.6 CEUs Delegation Skills $95.00
-
8 hours 0.8 CEUs Human Resources Management 101 $95.00
-
5 hours 0.5 CEUs Building Self-Esteem in Children $95.00
-
7 hours 0.7 CEUs Lean Management $95.00
-
10 hours 1.0 CEUs Travel Writing 101 $95.00
-
5 hours 0.5 CEUs Workers' Compensation 101 $95.00
-
7 hours 0.7 CEUs Respectful International Workplace $95.00
-
7 hours 0.7 CEUs Collaboration Skills $95.00
-
11 hours 1.1 CEUs Writing Effective Emails in the Workplace $95.00
-
4 hours 0.4 CEUs Purchasing and Vendor Management 101 $95.00
-
6 hours 0.6 CEUs Job Performance Appraisals - A How To Guide $95.00
-
6 hours 0.6 CEUs Fair Standards Labor Act and the Workforce $95.00
-
5 hours 0.5 CEUs Diversity Training 101 $95.00
-
7 hours 0.7 CEUs Preventing Workplace Harassment $95.00
-
10 hours 1.0 CEUs Mastering Sales Skills 101 $95.00
-
6 hours 0.6 CEUs Abnormal Psychology 101 $95.00
-
5 hours 0.5 CEUs Depression Management $95.00
-
15 hours 1.5 CEUs Customer Service 101 $95.00
-
7 hours 0.7 CEUs Workplace Sexual Harassment in the #MeToo Era $95.00
-
7 hours 0.7 CEUs Innovative Thinking $95.00
-
11 hours 1.1 CEUs How to Write Effective Policies and Procedures $95.00
-
8 hours 0.8 CEUs Community Development 101 $95.00
-
12 hours 1.2 CEUs Writing Effective Persuasion $95.00
-
11 hours 1.1 CEUs Mediation 101 $95.00
-
6 hours 0.6 CEUs Managing Your Career $95.00
-
6 hours 0.6 CEUs Workplace Drug Use - An HR Guide $95.00
-
5 hours 0.5 CEUs Communication with Diplomacy and Tact $95.00
-
6 hours 0.6 CEUs How to Start and Run an Online Business $95.00
-
6 hours 0.6 CEUs Mindfulness in the Workplace $95.00
-
19 hours 1.9 CEUs Business Writing $95.00
-
5 hours 0.5 CEUs SalesForce 101 $95.00
-
3 hours 0.3 CEUs Building Self Esteem $95.00
-
6 hours 0.6 CEUs Goal Setting for Business $95.00
-
6 hours 0.6 CEUs Persuasion Techniques $95.00