Online Class: Operations Management 101

This course provides a comprehensive review of Operations Management and would be of value for any aged individual pursuing a career in this area.

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Course Description

Introduction to Operations Management

Operations Management is a captivating field, central to the success of businesses across industries. With proficient expertise in this area, professionals can substantially influence a company's day-to-day functioning and bottom line. A recent survey indicates that almost 45% of all employment opportunities lie in the realm of Operations Management. The role, albeit challenging, is pivotal for businesses. It requires an amalgamation of knowledge across accounting, statistics, finance, and risk management, coupled with a penchant for making informed decisions.

Why Take This Course?

Our course is meticulously designed to offer a comprehensive understanding of Operations Management. It is tailored for individuals across age groups, who are either looking to kick-start their careers or seeking to fortify their existing roles in this domain. The insights you gain here are versatile, applicable from the manufacturing sector to finance, from sales operations to food services.

Operations managers are the linchpins who answer the crucial questions of 'who', 'what', 'when', 'where', and 'why'. They rely on a mix of empirical evidence, industry experience, and intuition. Each module in our course distills the essential knowledge elements, providing actionable strategies for real-world applications.

By the end of this course, you'll have a clear understanding of:

  • Operations Management and its Organizational Context: How does it fit into the broader business environment? An example would be how Toyota's lean production system revolutionized its operational efficiency and became a model for other industries.

  • Strategic Dimensions of Operations: Deep dive into crafting operations strategies that align with business objectives. For instance, how did Apple's operations strategy lead to its industry-leading product quality and delivery times?

  • Decision Making in Operations Management: Grasp the art of making data-driven decisions. Explore case studies like how Amazon's decisions on warehouse locations optimize its delivery operations.

  • Product and Service Management: Understand the life cycle of products and services, and the strategies to manage them effectively. Consider how McDonald's continually revamps its menu based on operational feedback and customer preferences.

  • Supply Chain and Operations: Delve into the complexities of global supply chains, and how operations ensure smooth processes. An example here would be Zara's agile supply chain, which has become its competitive advantage.

  • Inventory Management: Discover the strategies behind keeping optimal inventory levels and reducing costs. Case studies like Walmart's inventory management system can offer deep insights.

  • Forecasting: Learn the techniques of predicting future demand, a crucial aspect for any business. For instance, how do companies like Netflix forecast viewer demand for new shows?

  • Operations Scheduling: Master the art of scheduling resources for maximum efficiency. Airlines, for example, have complex scheduling systems to manage their fleet, crew, and routes.

  • Quality Management: Understand the principles of maintaining and improving quality across operations. A classic example would be Six Sigma methodologies, widely adopted across industries.

  • Facilities Planning and Management: Get insights into planning, designing, and managing facilities. For instance, how tech companies design their campuses for innovation and productivity.

Course Structure

For a more structured learning experience, the course is divided into ten lessons. Each lesson will delve deep into its respective topic, supported by assignments, exams, and surveys. These tools ensure that you not only understand the theory but can also apply it practically.


The world of Operations Management is a dynamic one, fraught with challenges but abundant with opportunities. With businesses evolving rapidly, the need for adept operations managers is on the rise. Our course offers a holistic view of the domain, preparing you to be a leader in the world of operations. Whether you aim to enhance your job performance or gear up for future opportunities, this course promises to be your comprehensive guide. Join us on this enlightening journey into the heart of business operations.

Course Motivation

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.6 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(962 votes)

Lesson 1: Operations Management and the Organization

Operations management relates to the creation of goods and services through the transformation of inputs into outputs. 10 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2: Operations Strategy

This lesson will discuss various strategies involved in operations, such as the strategy to change to an international organization. Additional lesson topics: Operations Strategy Examples 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Decision Making in Operations Management

This lesson will discuss the process and function of decision making in Operations Management. Additional lesson topics: Decision-Making in Operations; Operations Management Module A: Decision-Making Tools 9 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Product and Service Management

To maximize success potential, companies focus on making a few products really well; but since most products have a limited life cycle, it is also imperative to look for new products. 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Operations and Supply Chain Management

Supply chain management is the integration of those activities that procure materials and services, transform them into intermediate goods and final products, and deliver them to customers. Additional lesson topics: Operational Supply Chain Management 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Inventory Management

The objective of good inventory management is to strike a balance between inventory investment and customer service. Additional lesson topics: Ten Ways to Manage Inventory 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Forecasting

Forecasting is the art and science of predicting what will happen in the future. Additional lesson topics: Advantages and Disadvantages of Forecasting Methods of Production and Operations Management; Forecasting 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Operations Scheduling

Scheduling to meet demand is a critical aspect of the operations managers function in the organization. Additional lesson topics: Operations Scheduling Slideware 11 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Management of Quality

Total quality management takes care of the customer. Failing to work hard to achieve quality is to accept the cost that comes with fixing what went wrong. Additional lesson topics: What is quality? 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Facilities Planning and Management

Planning the capacity of a facility and then managing it to stay current and productive is one of the many tasks of the operations manager. 80 Total Points
  • Lesson 10 Video
  • Lesson discussions: How would you rate this course?; Course Comments; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 10 Exam
  • Assessment: Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define operations management and the organization.
  • Summarize operations strategy.
  • Determine the decision making in operations management.
  • Summarize operations and supply chain management.
  • Summarize inventory management.
  • Summarize forecasting in operations management
  • Summarize operations scheduling, management of quality, and facilities planning in operations management
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Operations Management 101
Course Number: 8900315
Lessons Rating: 4.6 / 5 Stars (962 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: March 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I thought it was very helpful to get a better understanding of what an Operations Manager does within the civilian realm over what we refer to as Operations Managers in the military." -- Mark J.
  • "Loved the course! Very informative and allows me to take quite a bit of knowledge to my job to implement it into the day to day functions." -- Matt M.
  • "I will use the information from this course in my professional career." -- Netonya B.
  • "I enjoyed this class." -- Tierrnesha M.

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