Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings, communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations. This course on Communicating with Diplomacy and Tact takes the student through various areas of communication research most relevant to this unique communication area. Students take a closer look at language and its specific usage and characteristics of particular nonverbal channels as a foundation for this course.
Topics on communication climate, the self and face, emotional intelligence and conflict discuss language and nonverbal communication with the general aim to instill good feelings in others and avoid creating bad feelings in each of these conceptual areas. The course closes with two lessons on politeness, given the vital role of politeness in communicating with diplomacy and tact, and a lesson on humor, germane to a conversation on communicating with diplomacy and tact due to humor's ability to instill good feelings in others.
Politeness subtopics include discussions of politeness and face, impoliteness, politeness and culture, and politeness and swearing. The closing unit on humor focuses on the importance of humor in organizations and its key role in improving organizational culture; it outlines several key research studies in this area and presents these findings. This course offers the components and considerations necessary to communicate with diplomacy and tact in an accessible and informative presentation.