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Communication with Diplomacy and Tact

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Course Description

Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings, communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations.  This course on Communicating with Diplomacy and Tact takes the student through various areas of communication research most relevant to this unique communication area.  Students take a closer look at language and its specific usage and characteristics of particular nonverbal channels as a foundation for this course. 

Topics on communication climate, the self and face, emotional intelligence and conflict discuss language and nonverbal communication with the general aim to instill good feelings in others and avoid creating bad feelings in each of these conceptual areas.  The course closes with two lessons on politeness, given the vital role of politeness in communicating with diplomacy and tact, and a lesson on humor, germane to a conversation on communicating with diplomacy and tact due to humor's ability to instill good feelings in others. 

Politeness subtopics include discussions of politeness and face, impoliteness, politeness and culture, and politeness and swearing.  The closing unit on humor focuses on the importance of humor in organizations and its key role in improving organizational culture; it outlines several key research studies in this area and presents these findings.  This course offers the components and considerations necessary to communicate with diplomacy and tact in an accessible and informative presentation.
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  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: Language

We begin this course with a closer look at language. Since so much of diplomacy and tact has to do with what comes out of our mouths, this seems a reasonable place to begin. 15 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Language and Linguistics; Diplomacy and the English Language
  • Complete Assignment: Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Nonverbal Communication

We'll highlight the several areas, or channels, of nonverbal communication. 11 Total Points
  • Lesson 2 Video
  • Review 3 Articles: 10 Channels of Nonverbal communication; Exploring Nonverbal Communication; Interpersonal Communication
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3: Communication Climate

A positive communication climate is one in which the participants feel valued. 28 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Disconfirming and Confirming Behaviors and Responses; Know Yourself and the Communication Climate
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4: Self

In a course on communicating with diplomacy and tact, it is crucial to understand something about the needs of the self. 29 Total Points
  • Lesson 4 Video
  • Review 3 Articles: Face Theory; Self Image; Inclusion! The Bigger Picture
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Conflict and Emotional Intelligence

In this lesson, we will discuss interpersonal conflict and emotional intelligence. We'll begin with a discussion of conflict that covers its definition, problematic behaviors during conflict, and effective conflict management strategies. 30 Total Points
  • Lesson 5 Video
  • Review 3 Articles: Use your emotional intelligence to deal with others in conflict more effectively; Key Skills for Raising Emotional Intelligence; 3 Steps To Managing Workplace Conflict With Emotional Intelligence
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6: Politeness I

In this lesson we begin our exploration of politeness with a common theory known simply as "politeness theory." 30 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Example Research- Politeness Theory; Politeness Strategies
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Politeness II

One thing upon which researchers agree: Politeness is something that is learned or acquired. 29 Total Points
  • Lesson 7 Video
  • Review 3 Articles: Politeness and in-directness across cultures:; Politeness: Cultural Dimension of Linguistic Choice; Politeness Across Cultures
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Humor

Humor can be a powerful tool in your tool kit for communicating with diplomacy and tact. 67 Total Points
  • Lesson 8 Video
  • Review 3 Articles: Reasons Why Humor is the Key to Success; Humor and Persuasion; Using Humor in Language Learning
  • Take Poll: Your Opinion Matters: Course Rating
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam
  • Complete: The Final Exam
Total Course Points

Additional Course Information

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Course Title: Communication with Diplomacy and Tact
Course Number: 8900235
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe language and how it is used when communicating with others.
  • Describe nonverbal communication.
  • Know conflict issues, recognize and identify emotional intelligence, and demonstrate how to communicate effectively and diplomatically with these factors in mind.
  • Identify politeness and how it can be used to communicate with others effecitvely
  • Identify and demonstrate successful communication techniques that use humor, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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