Online Class: Personal Communication Skills Level 1
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8Lessons
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10Exams &
Assignments -
3,696Students
have taken this course -
5Hours
average time -
0.5CEUs
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Video Audit
Available
Course Description
"Personal Communication Skills Level 1" is a comprehensive course that delves deeply into the art of effective and diplomatic communication. The central theme of this course is to master the skill of communicating in ways that foster positive feelings and minimize negative ones. This is achieved by exploring both linguistic and non-linguistic elements of communication.
At the heart of this course is the study of language. Language is the primary tool in our communication arsenal, and its power in diplomacy and tact cannot be overstated. The course begins by exploring the nuances of language, emphasizing the importance of choosing words carefully. This isn't just about what is said, but how it's said. The subtleties of tone, phrasing, and context play a crucial role in effective communication. Research shows that the impact of words can be profound, affecting everything from personal relationships to professional interactions.
Nonverbal communication is equally significant. This course explores the various channels of nonverbal communication, including body language, facial expressions, and gestures. Studies suggest that a large percentage of communication is nonverbal. This module emphasizes the need to be aware of one's nonverbal cues and to interpret others' cues accurately. For instance, a smile or a nod can reinforce a positive message, while a frown or crossed arms might convey disapproval or discomfort.
The course also delves into the concept of communication climate. This refers to the emotional tone of a relationship or conversation. A positive communication climate is one where all parties feel valued and heard. This is particularly important in professional settings, where a positive climate can enhance teamwork, boost morale, and increase productivity.
Understanding the 'self' is another critical aspect of this course. It's essential to recognize one's own communication style, biases, and triggers. Self-awareness plays a crucial role in diplomacy and tact. For instance, being aware of one's tendency to react defensively to criticism can help one respond more constructively.
Conflict and emotional intelligence are closely related topics covered in the course. Managing conflicts effectively is a key component of diplomatic communication. The course discusses various strategies for conflict resolution, emphasizing the role of emotional intelligence. Emotional intelligence, the ability to understand and manage one's own emotions and those of others, is a crucial skill in resolving conflicts amicably and maintaining positive relationships.
Politeness is a vital part of diplomatic communication, and this course offers an in-depth exploration of this topic. Politeness theory, cultural variations in politeness, and the role of politeness in different contexts are discussed. Politeness is not just about following social norms but also about respecting others' feelings and viewpoints. Research has shown that politeness can significantly impact the effectiveness of communication in both personal and professional settings.
Lastly, the course examines the role of humor in communication. Humor can be a powerful tool in creating a positive atmosphere and building rapport. However, it's essential to use humor appropriately, as it can also be misunderstood or offensive. The course explores the use of humor in different contexts and its impact on organizational culture.
In summary, this multifaceted course provides students with a deep understanding of the various aspects of communication. It combines theoretical knowledge with practical insights, helping students develop the skills necessary to communicate with diplomacy and tact. By the end of this course, students will be equipped with the tools to navigate complex communication scenarios, build positive relationships, and effectively manage conflicts. This course is not just about learning communication strategies; it's about transforming the way one interacts with the world.
Course Lessons
Lesson 1: Mastering the Art of Language
Dive into the intricate world of language, the cornerstone of effective communication. This lesson delves into the nuances of verbal expression, emphasizing the role of diplomacy and tact. Understand how the right words can bridge gaps and build connections in various interpersonal scenarios.Lesson 2: The Power of Nonverbal Communication
Explore the silent yet impactful realm of nonverbal cues. This lesson focuses on multiple channels of nonverbal communication, including body language, facial expressions, and gestures. Learn to interpret and utilize these silent signals to enhance your communication skills.Lesson 3: Creating a Positive Communication Environment
Foster a constructive communication climate where every participant feels valued and heard. This lesson provides strategies for creating an encouraging and open environment, vital for effective and diplomatic exchanges.Lesson 4: Understanding the Self in Communication
An introspective journey into self-awareness in communication. This lesson covers the importance of understanding one's own needs, emotions, and biases, and how these factors influence interpersonal interactions.Lesson 5: Navigating Conflict with Emotional Intelligence
Address the complexities of interpersonal conflict and the role of emotional intelligence. This lesson includes a comprehensive overview of conflict dynamics, common pitfalls, and strategies for effective conflict resolution.Lesson 6: Politeness I: Theoretical Foundations
Begin your exploration of politeness with an in-depth look at its theoretical underpinnings. This lesson focuses on the foundational concepts and principles that shape our understanding of polite behavior in diverse contexts.Lesson 7: Politeness II: Applied Learning and Practice
Building on the theoretical knowledge, this lesson emphasizes the practical aspects of learning and applying politeness in everyday interactions. Discover how politeness is cultivated and its impact on effective communication.Lesson 8: Leveraging Humor in Communication
Uncover the strategic use of humor in communication. Learn how humor can be an effective tool for easing tension, building rapport, and communicating with diplomacy and tact, without undermining seriousness when necessary.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
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