Online Class: Personal Communication Skills Level 1

"Personal Communication Level 1" is an in-depth course focusing on the art of diplomatic and effective communication, blending language mastery and non-verbal cues. This comprehensive course equips students with the skills needed to navigate complex communication scenarios, fostering positive personal and professional relationships.

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Course Description

"Personal Communication Skills Level 1" is a comprehensive course that delves deeply into the art of effective and diplomatic communication. The central theme of this course is to master the skill of communicating in ways that foster positive feelings and minimize negative ones. This is achieved by exploring both linguistic and non-linguistic elements of communication.

At the heart of this course is the study of language. Language is the primary tool in our communication arsenal, and its power in diplomacy and tact cannot be overstated. The course begins by exploring the nuances of language, emphasizing the importance of choosing words carefully. This isn't just about what is said, but how it's said. The subtleties of tone, phrasing, and context play a crucial role in effective communication. Research shows that the impact of words can be profound, affecting everything from personal relationships to professional interactions.

Nonverbal communication is equally significant. This course explores the various channels of nonverbal communication, including body language, facial expressions, and gestures. Studies suggest that a large percentage of communication is nonverbal. This module emphasizes the need to be aware of one's nonverbal cues and to interpret others' cues accurately. For instance, a smile or a nod can reinforce a positive message, while a frown or crossed arms might convey disapproval or discomfort.

The course also delves into the concept of communication climate. This refers to the emotional tone of a relationship or conversation. A positive communication climate is one where all parties feel valued and heard. This is particularly important in professional settings, where a positive climate can enhance teamwork, boost morale, and increase productivity.

Understanding the 'self' is another critical aspect of this course. It's essential to recognize one's own communication style, biases, and triggers. Self-awareness plays a crucial role in diplomacy and tact. For instance, being aware of one's tendency to react defensively to criticism can help one respond more constructively.

Conflict and emotional intelligence are closely related topics covered in the course. Managing conflicts effectively is a key component of diplomatic communication. The course discusses various strategies for conflict resolution, emphasizing the role of emotional intelligence. Emotional intelligence, the ability to understand and manage one's own emotions and those of others, is a crucial skill in resolving conflicts amicably and maintaining positive relationships.

Politeness is a vital part of diplomatic communication, and this course offers an in-depth exploration of this topic. Politeness theory, cultural variations in politeness, and the role of politeness in different contexts are discussed. Politeness is not just about following social norms but also about respecting others' feelings and viewpoints. Research has shown that politeness can significantly impact the effectiveness of communication in both personal and professional settings.

Lastly, the course examines the role of humor in communication. Humor can be a powerful tool in creating a positive atmosphere and building rapport. However, it's essential to use humor appropriately, as it can also be misunderstood or offensive. The course explores the use of humor in different contexts and its impact on organizational culture.

In summary, this multifaceted course provides students with a deep understanding of the various aspects of communication. It combines theoretical knowledge with practical insights, helping students develop the skills necessary to communicate with diplomacy and tact. By the end of this course, students will be equipped with the tools to navigate complex communication scenarios, build positive relationships, and effectively manage conflicts. This course is not just about learning communication strategies; it's about transforming the way one interacts with the world.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.7 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(49 votes)

Lesson 1: Mastering the Art of Language

Dive into the intricate world of language, the cornerstone of effective communication. This lesson delves into the nuances of verbal expression, emphasizing the role of diplomacy and tact. Understand how the right words can bridge gaps and build connections in various interpersonal scenarios. 10 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Why this Course?
  • Assessment: Lesson 1 Exam

Lesson 2: The Power of Nonverbal Communication

Explore the silent yet impactful realm of nonverbal cues. This lesson focuses on multiple channels of nonverbal communication, including body language, facial expressions, and gestures. Learn to interpret and utilize these silent signals to enhance your communication skills. 6 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Creating a Positive Communication Environment

Foster a constructive communication climate where every participant feels valued and heard. This lesson provides strategies for creating an encouraging and open environment, vital for effective and diplomatic exchanges. 8 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Understanding the Self in Communication

An introspective journey into self-awareness in communication. This lesson covers the importance of understanding one's own needs, emotions, and biases, and how these factors influence interpersonal interactions. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Navigating Conflict with Emotional Intelligence

Address the complexities of interpersonal conflict and the role of emotional intelligence. This lesson includes a comprehensive overview of conflict dynamics, common pitfalls, and strategies for effective conflict resolution. 10 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Politeness I: Theoretical Foundations

Begin your exploration of politeness with an in-depth look at its theoretical underpinnings. This lesson focuses on the foundational concepts and principles that shape our understanding of polite behavior in diverse contexts. 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Politeness II: Applied Learning and Practice

Building on the theoretical knowledge, this lesson emphasizes the practical aspects of learning and applying politeness in everyday interactions. Discover how politeness is cultivated and its impact on effective communication. 9 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Leveraging Humor in Communication

Uncover the strategic use of humor in communication. Learn how humor can be an effective tool for easing tension, building rapport, and communicating with diplomacy and tact, without undermining seriousness when necessary. 47 Total Points
  • Lesson 8 Video
  • Lesson discussions: End of Course Poll; Course Comments
  • Assessment: Lesson 8 Exam
  • Assessment: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
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Document Your CEUs on Your Resume
Course Title: Personal Communication Skills Level 1
Course Number: 57700172
Lessons Rating: 4.7 / 5 Stars (49 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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