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Mastering Conversation Skills

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  • 12
  • 18
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Course Description

This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings.

We begin with an overview of the building blocks of communication, providing a foundation for understanding how each skill works together to allow individuals to function day by day. Conversational skills such active listening, empathy, and non-verbal communication will be explored in-depth; examination and useful strategies for mastering small talk; an understanding of the components that contribute to successful use of storytelling and humor; and the skill of improvisation and how it can be used to keep the conversation going when you feel at a loss for words. Additional topics are examined as well, including: providing helpful tips to learning the right balance of communication skills to use in speaking like a leader; the skills needed to initiate conversational flow with any person in any setting; and acquire strategies that can help anyone to manage anxiety that might arise in a social environment.

By the end of this course you will be able to incorporate many components that make up a masterful conversation. Mastering these conversation skills will also increase your confidence and self-awareness which may lead to positive opportunities in both your personal and business life.

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  • Completely Online
  • Self-Paced
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  • 6 Months to Complete
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  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: Overview of Communication Skills

Communication is a complex phenomenon that includes multiple skills, which work together to allow human beings to pass along and interpret information and messages to others. 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Exam 1

Lesson 2: Our Need to Be Social - a Brief History

For the purpose of this lesson, we will focus on some broad theories that have been used across many areas of research in social and cultural evolution. 10 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Complete History of Social Media: Then And Now; The History of Communication Technology
  • Complete: Exam 2

Lesson 3: The Art of Small Talk

Small talk is defined as the use of casual conversation with the goal of getting a sense of another person, and beginning to establish rapport. 12 Total Points
  • Lesson 3 Video
  • Review 2 Articles: The 10 Big Rules of Small Talk; An Introvert's Guide To Small Talk: Eight Painless Tips
  • Complete: Lesson 3 Assignment
  • Complete: Exam 3

Lesson 4: Using Storytelling and Humor

Storytelling can bring together individuals of different cultures, as a story can highlight fundamental aspects of being human. 12 Total Points
  • Lesson 4 Video
  • Review 3 Articles: Mastering Conversation; Mastering The Art Of Storytelling As A Conversation Technique; ONCE UPON A TIME AT THE OFFICE: 10 STORYTELLING TIPS TO HELP YOU BE MORE PERSUASIVE
  • Complete: Lesson 4 Assignment
  • Complete: Exam 4

Lesson 5: Making Use of Improvisation and Other Tricks to Keep a Conversation Going

Improvisation involves multiple skills that overlap with other domains of conversation and communication. 10 Total Points
  • Lesson 5 Video
  • Review 3 Articles: How to think faster, better on your feet; Conversation should be fun; How to be a better improviser
  • Review Video: Want to sound like a leader? Start by saying your name right
  • Complete: Exam 5

Lesson 6: How to Speak Like a Leader

Leadership can seem full of conflicting styles and approaches; however, with the right balance of communication skills, a leader can develop a cohesive team of people to accomplish each goal. 10 Total Points
  • Lesson 6 Video
  • Review 4 Articles: How to Speak Like a Leader; How to train yourself to speak like a leader; Command Every Conversation; Framing makes for good conversation and meetings
  • Complete: Exam 6

Lesson 7: How to Control the Frame of a Conversation

The goal in controlling the frame of a conversation should be to fully engage the other person. 10 Total Points
  • Lesson 7 Video
  • Review Article: Tricks to Control Any Conversation
  • Complete: Exam 7

Lesson 8: Flow

Flow can seem difficult to achieve; however, like many of the conversational skills, with practice, you can become very skillful at creating flow. 10 Total Points
  • Lesson 8 Video
  • Review 5 Articles: The Secret Of Conversation Flow; What makes a conversation flow?; 10 Mistakes in a Conversation; Keep A Conversation Going Smoothly; How to Make the Conversation Flow
  • Complete: Exam 8

Lesson 9: Social Anxiety - Tips for the Introvert

While some can overcome the natural anxiety experienced when in a larger group, or speaking in front of strangers, others have a much harder time finding ways to minimize the anxiety and it can interfere with their ability to develop relationships, or move up in their professional worlds. 11 Total Points
  • Lesson 9 Video
  • Review 2 Articles: 7 Success Tips for Introverts; Owning Any Social Situation
  • Complete: Lesson 9 Assignment
  • Complete: Exam 9

Lesson 10: Mastering Public Speaking

When asked what their biggest fear is, public speaking is at the top of many people's lists. 12 Total Points
  • Lesson 10 Video
  • Review 4 Articles: Mastering the Art of Small Talk; 17 Tips to Mastering Conversation With New People; How to Get Better at Small Talk; Tips for Mastering Public Speaking
  • Complete: Lesson 10 Assignment
  • Complete: Exam 10

Lesson 11: Social Intelligence

Social intelligence is defined as the ability to demonstrate awareness of how you communicate and behave with others, along with being able to read other people in a social setting. 10 Total Points
  • Lesson 11 Video
  • Review 2 Articles: What Is Social Intelligence?; Social Intelligence Test
  • Complete: Exam 11

Lesson 12: The Role of Social Media and Technology

For those who have had social media and more advanced technology most of their lives, there are still some important points this lesson will touch on in helping to utilize social media to your fullest advantage, personally and professionally. 70 Total Points
  • Lesson 12 Video
  • Take Poll: What is your opinion of this course?
  • Complete: Exam 12
  • Complete: The Final Exam
Total Course Points
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Additional Course Information

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Course Title: Mastering Conversation Skills
Course Number: 8900372
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

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