Universal Class: Over 500 Online Certificate Courses
 

Mastering Conversation Skills


$50.00
no certificate
- OR -
$75.00
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.
 
  • 12
    Lessons
  • 18
    Exams &
    Assignments
  • 5
    Hours
    average time
  • 0.5
    CEUs
  • 151
    Students
    have taken this course
 
 
 
 
 

Course Description

This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings.

We begin with an overview of the building blocks of communication, providing a foundation for understanding how each skill works together to allow individuals to function day by day. Conversational skills such active listening, empathy, and non-verbal communication will be explored in-depth; examination and useful strategies for mastering small talk; an understanding of the components that contribute to successful use of storytelling and humor; and the skill of improvisation and how it can be used to keep the conversation going when you feel at a loss for words. Additional topics are examined as well, including: providing helpful tips to learning the right balance of communication skills to use in speaking like a leader; the skills needed to initiate conversational flow with any person in any setting; and acquire strategies that can help anyone to manage anxiety that might arise in a social environment.

By the end of this course you will be able to incorporate many components that make up a masterful conversation. Mastering these conversation skills will also increase your confidence and self-awareness which may lead to positive opportunities in both your personal and business life.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Related Courses

  • Emotional Intelligence
    Emotional Intelligence
    What is Emotional Intelligence? Emotional Intelligence, also commonly referred to as EI or EQ (for emotional quotient), is generally considered to be an objective measurement of an individual's ability to function within social or group setting...
    $75.00
    0.5 CEUs 5h
  • Listening Skills 101
    Listening Skills 101
    Did you know that there is a difference between hearing and listening? There is! Have you ever been told that you just don't listen? Most people have at some point in their life, so you probably have experienced it as well. But the problem is that g...
    $75.00
    0.7 CEUs 7h
  • Confidence Building
    Confidence Building
    This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we com...
    $75.00
    0.6 CEUs 6h
  • Assertiveness Training
    Assertiveness Training
    The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or require...
    $75.00
    1.1 CEUs 11h
  • Writing Help Course Bundle
    Writing Help Course Bundle
    Writing Basics 101: Spelling, Grammar, Punctuation, Writing Structures: Most of us learned spelling and grammar in elementary school and brushed up on the rules occasionally in junior high or middle school. Once we entered high school, it was assu...
    $135.00
    6.1 CEUs 61h
  • Human Resources Productivity Course Bundle
    Human Resources Productivity Course Bundle
    Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they are ...
    $120.00
    2.9 CEUs 29h
  • Delegation Skills
    Delegation Skills
    The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting ...
    $75.00
    0.6 CEUs 6h
  • Habits of Millionaires
    Habits of Millionaires
    Today more than ever before, people from all walks of life are becoming millionaires. There are several explanations for this including the worth of the dollar, the internet, and the study of those who have become millionaires. Learning how a millio...
    $75.00
    0.5 CEUs 5h
  • Operations Management 101
    Operations Management 101
    Operations Management is a dynamic field in which individuals with the right skills, knowledge and talent can take a business to new heights and have a direct impact on daily operations and company profitability. Nearly 40% of all jobs are in the ar...
    $80.00
    0.5 CEUs 5h
  • Strategic Planning
    Strategic Planning
    Strategic planning is vital for ensuring an organization still will be a leader in its field 20 years in the future. The plan is a tool leadership can use to judge an organization's health at that moment. This course is a complete guide for writing ...
    $75.00
    1.0 CEUs 10h
  • Running Effective Meetings
    Running Effective Meetings
    This course on running effective meetings trains professionals to understand the correct approach to planning, conducting, and participating in business meetings. This course will show how to send proper meeting notices, design powerful agendas, and...
    $75.00
    0.5 CEUs 5h
  • Interpersonal Communication
    Interpersonal Communication
    This is a course on interpersonal communication, which is essentially a focus on communication within two-person relationships. This course presents concepts essential to understanding the complex dynamics that go into constructing and maintaining o...
    $75.00
    0.7 CEUs 7h
  • Product Management 101
    Product Management 101
    Product management is the process of making the right product that solves the right problem for the right person at the right time. The right person is the customer, who along with business and technology, make up the heart of the product management...
    $75.00
    0.9 CEUs 9h
  • Microsoft Visio 2016
    Microsoft Visio 2016
    Microsoft Visio 2016 is a program used to create diagrams and drawings of all types and for all purposes. Unlike the basic diagram functions found in other Office programs, such as Word or Excel, Visio offers advanced drawing and diagram functions t...
    $75.00
    0.7 CEUs 7h
  • Resolving Workplace Conflict
    Resolving Workplace Conflict
    Conflict is unavoidable. Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your...
    $75.00
    0.4 CEUs 4h
  • Collaboration Skills
    Collaboration Skills
    Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...
    $75.00
    0.7 CEUs 7h
  • Understanding Learning Styles
    Understanding Learning Styles
    Welcome to this course on learning styles. After completing it, you should have a basic understanding of different learning styles and how they apply to today's students. You will learn about: the beginnings of learning style theory multiple intell...
    $75.00
    0.7 CEUs 7h
  • Writing Effective Emails in the Workplace
    Writing Effective Emails in the Workplace
    The number of email accounts worldwide is predicted to increase from 3.1 billion in 2011 to nearly 4.1 billion by the end of 2015, according to research by the research firm the Radicati Group, Inc. That number represents an annual growth rate of 7 ...
    $75.00
    1.0 CEUs 10h
  • Mastering Conversation Skills
    Mastering Conversation Skills
    This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings. We begin with an overview of the building blocks of communication, providing a foundation for understandin...
    $75.00
    0.5 CEUs 5h
  • Leadership and Supervision 101
    Leadership and Supervision 101
    The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lea...
    $75.00
    0.7 CEUs 7h
  • Personal Protective Equipment
    Personal Protective Equipment
    This Personal Protective Equipment Course is designed to help those working in the various industries that utilize PPE (Personal Protective Equipment) as a means to protect the worker from the natural harm that comes into their work area. This onlin...
    $75.00
    0.5 CEUs 5h
  • Microsoft Project 2016
    Microsoft Project 2016
    Microsoft Project 2016 is a project management software program created for businesses and freelance professionals to help better manage individual projects that occur within companies. Although no project management software should be used to repla...
    $75.00
    0.8 CEUs 8h
  • Introduction to Six Sigma
    Introduction to Six Sigma
    Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practi...
    $95.00
    0.9 CEUs 9h
  • Image Consultant
    Image Consultant
    An Image Consultant can be a generalist who is open to helping clients in many different areas or has a niche or two that defines the consultant's expertise. Image Consultants seek to meet needs in the area where they live, choose a specific niche f...
    $75.00
    1.0 CEUs 10h
  • Critical Thinking
    Critical Thinking
    This course summarizes the goals and consequences of critical thinking, as well as items to be aware of when learning how to think critically, including cognitive biases and logical fallacies. The course also covers the value that comes from both in...
    $75.00
    0.5 CEUs 5h
  • Project Management 101
    Project Management 101
    Have you ever been involved in a complex project that just did not go the way you wanted? Often failure is pre-ordained due to the approach to the project. The concept of project management exists because it helps assure completion of a project succ...
    $90.00
    0.5 CEUs 5h
  • Social Anxiety 101
    Social Anxiety 101
    Social anxiety disorder is a mental health condition that affects millions of people all over the world. It can affect them in every aspect of their lives, often on levels that those unfamiliar with the condition realize. Living with social anxiety ...
    $75.00
    1.0 CEUs 10h
  • Developing Great Social Skills
    Developing Great Social Skills
    Do you feel like you are lacking something when it comes to knowing how to interact with others at social events or even at your workplace? Are you shy and do not know how to show confidence to others during interactions? This course has just the sk...
    $75.00
    0.5 CEUs 5h
  • Business Branding 101
    Business Branding 101
    Take a look around you. Everywhere you look, you are faced with brands. From the brand of your television to the brand of your car, you are constantly surrounded by brands, and the many products they represent. In this course, you will go through an...
    $75.00
    0.6 CEUs 6h
  • Anxiety Therapy 101
    Anxiety Therapy 101
    Welcome to Anxiety Therapy. In today's hyper-stimulated society, more people than ever are suffering from the inability to process stress, trauma- and even daily life with ease. This has led to a sharp increase in anxiety related conditions and has ...
    $75.00
    0.5 CEUs 5h
  • Crisis Management 101
    Crisis Management 101
    Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals...
    $80.00
    0.8 CEUs 8h
  • Workplace Safety 101
    Workplace Safety 101
    This course focuses on workplace safety, health, and inspection. Throughout this course you will learn what workplace safety is, why it is important and how it affects a business. Common areas of workplace safety are discussed, including office saf...
    $75.00
    0.5 CEUs 5h
  • Management Essentials
    Management Essentials
    Management Essentials is a course that's designed to help new and recently appointed managers better understand their role in leadership. Through this course you will find out exactly what you need to learn about managing teams, as well as whether y...
    $75.00
    0.7 CEUs 7h
  • Persuasion Techniques
    Persuasion Techniques
    Have you ever purchased something or agreed with someone and wondered later what made you give in so easily? Do you want to learn how to give a persuasive presentation by yourself? This course explores the art and science of persuasion. Outlining th...
    $75.00
    0.6 CEUs 6h
  • Call Center Management
    Call Center Management
    Customer relationships are the cornerstone of every business. Businesses today require considerable communication to ensure high quality customer care from the beginning to the end of a sale. Call centers are significant in creating and maintaining ...
    $75.00
    0.7 CEUs 7h
  • Diversity Training 101
    Diversity Training 101
    Diversity training is not a new concept, but one that many organizations have been implementing into their training programs. The idea is that when employees are exposed to a variety of different cultures, individuals with different sexual preferenc...
    $75.00
    0.5 CEUs 5h
  • Interview Skills
    Interview Skills
    Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overc...
    $75.00
    0.6 CEUs 6h
  • Depression Management
    Depression Management
    Managing Depression is an engaging course that offers an abundance of ideas for taking personal control over the nasty symptoms of depression. Focusing on self-help for mild to moderate depression, this online class identifies the various symptoms o...
    $75.00
    0.7 CEUs 7h
  • Workers' Compensation 101
    Workers' Compensation 101
    Since as far back as Ancient Greece and Rome, there has been a system in place in all civilized societies to compensate those individuals who have become injured or disabled due to a work-related accident. The laws and regulations governing what is ...
    $75.00
    0.5 CEUs 5h
  • Marketing Outreach
    Marketing Outreach
    Marketing a company's products and services to potential and existing customers is not only necessary, but a key ingredient to growing sales. Outreach marketing is the facet of marketing in which a company representative actively seeks out potential...
    $75.00
    0.6 CEUs 6h
  • Kinesics 101 - Learn to Read Body Language
    Kinesics 101 - Learn to Read Body Language
    Reading Body Language, Using it to Your Advantage H aving the ability to read body language can go a long way in helping you throughout your life. You can learn to understand the cues, or signs, that people show when they tell a lie, or when they ...
    $75.00
    0.7 CEUs 7h
  • How to Write a Business Plan
    How to Write a Business Plan
    Most CPAs will tell you that the number one mistake people make in starting a new business is that they fail to write a business plan. Without a written set of plans and directions, a new business will struggle on many levels. You may start out doin...
    $75.00
    0.5 CEUs 5h
  • Sensitivity Training in the Workplace
    Sensitivity Training in the Workplace
    The most successful organizations and professionals understand that being able to work well with others is critical in today's increasingly diverse workforce. If you have co-workers, employees, or managers who don't share the same beliefs, backgroun...
    $75.00
    0.7 CEUs 7h
 
 

Course Lessons

Average Lesson Rating:
4.6 / 5 Stars (Average Rating) 4.6 / 5 Stars (Average Rating) 4.6 / 5 Stars (Average Rating) 4.6 / 5 Stars (Average Rating) 4.6 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(93 votes)

Lesson 1: Overview of Communication Skills

Communication is a complex phenomenon that includes multiple skills, which work together to allow human beings to pass along and interpret information and messages to others. 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Exam 1

Lesson 2: Our Need to Be Social - a Brief History

For the purpose of this lesson, we will focus on some broad theories that have been used across many areas of research in social and cultural evolution. 10 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Complete History of Social Media: Then And Now; The History of Communication Technology
  • Complete: Exam 2

Lesson 3: The Art of Small Talk

Small talk is defined as the use of casual conversation with the goal of getting a sense of another person, and beginning to establish rapport. 12 Total Points
  • Lesson 3 Video
  • Review 2 Articles: The 10 Big Rules of Small Talk; An Introvert's Guide To Small Talk: Eight Painless Tips
  • Complete: Lesson 3 Assignment
  • Complete: Exam 3

Lesson 4: Using Storytelling and Humor

Storytelling can bring together individuals of different cultures, as a story can highlight fundamental aspects of being human. 12 Total Points
  • Lesson 4 Video
  • Review 3 Articles: Mastering Conversation; Mastering The Art Of Storytelling As A Conversation Technique; ONCE UPON A TIME AT THE OFFICE: 10 STORYTELLING TIPS TO HELP YOU BE MORE PERSUASIVE
  • Complete: Lesson 4 Assignment
  • Complete: Exam 4

Lesson 5: Making Use of Improvisation and Other Tricks to Keep a Conversation Going

Improvisation involves multiple skills that overlap with other domains of conversation and communication. 10 Total Points
  • Lesson 5 Video
  • Review 3 Articles: How to think faster, better on your feet; Conversation should be fun; How to be a better improviser
  • Review Video: Want to sound like a leader? Start by saying your name right
  • Complete: Exam 5

Lesson 6: How to Speak Like a Leader

Leadership can seem full of conflicting styles and approaches; however, with the right balance of communication skills, a leader can develop a cohesive team of people to accomplish each goal. 10 Total Points
  • Lesson 6 Video
  • Review 4 Articles: How to Speak Like a Leader; How to train yourself to speak like a leader; Command Every Conversation; Framing makes for good conversation and meetings
  • Complete: Exam 6

Lesson 7: How to Control the Frame of a Conversation

The goal in controlling the frame of a conversation should be to fully engage the other person. 10 Total Points
  • Lesson 7 Video
  • Review Article: Tricks to Control Any Conversation
  • Complete: Exam 7

Lesson 8: Flow

Flow can seem difficult to achieve; however, like many of the conversational skills, with practice, you can become very skillful at creating flow. 10 Total Points
  • Lesson 8 Video
  • Review 5 Articles: The Secret Of Conversation Flow; What makes a conversation flow?; 10 Mistakes in a Conversation; Keep A Conversation Going Smoothly; How to Make the Conversation Flow
  • Complete: Exam 8

Lesson 9: Social Anxiety - Tips for the Introvert

While some can overcome the natural anxiety experienced when in a larger group, or speaking in front of strangers, others have a much harder time finding ways to minimize the anxiety and it can interfere with their ability to develop relationships, or move up in their professional worlds. 11 Total Points
  • Lesson 9 Video
  • Review 2 Articles: 7 Success Tips for Introverts; Owning Any Social Situation
  • Complete: Lesson 9 Assignment
  • Complete: Exam 9

Lesson 10: Mastering Public Speaking

When asked what their biggest fear is, public speaking is at the top of many people's lists. 12 Total Points
  • Lesson 10 Video
  • Review 4 Articles: Mastering the Art of Small Talk; 17 Tips to Mastering Conversation With New People; How to Get Better at Small Talk; Tips for Mastering Public Speaking
  • Complete: Lesson 10 Assignment
  • Complete: Exam 10

Lesson 11: Social Intelligence

Social intelligence is defined as the ability to demonstrate awareness of how you communicate and behave with others, along with being able to read other people in a social setting. 10 Total Points
  • Lesson 11 Video
  • Review 2 Articles: What Is Social Intelligence?; Social Intelligence Test
  • Complete: Exam 11

Lesson 12: The Role of Social Media and Technology

For those who have had social media and more advanced technology most of their lives, there are still some important points this lesson will touch on in helping to utilize social media to your fullest advantage, personally and professionally. 70 Total Points
  • Lesson 12 Video
  • Take Poll: What is your opinion of this course?
  • Complete: Exam 12
  • Complete: The Final Exam
188
Total Course Points
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Mastering Conversation Skills
Course Number: 8900372
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development (Self-Paced, Online Class)
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$50
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$75
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Best Value
ALL COURSES
Certificates & CEUs
$189
per year
You save 50%!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 500+
Platinum Monthly
ALL COURSES
Certificates & CEUs
$59 first month
$29.00 / each consecutive month thereafter
 
Billed monthly
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete Monthly
No. of courses 500+
 
Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube
© Copyright 1999-2018 Universal Class™ All rights reserved.