This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings.
We begin with an overview of the building blocks of communication, providing a foundation for understanding how each skill works together to allow individuals to function day by day. Conversational skills such active listening, empathy, and non-verbal communication will be explored in-depth; examination and useful strategies for mastering small talk; an understanding of the components that contribute to successful use of storytelling and humor; and the skill of improvisation and how it can be used to keep the conversation going when you feel at a loss for words. Additional topics are examined as well, including: providing helpful tips to learning the right balance of communication skills to use in speaking like a leader; the skills needed to initiate conversational flow with any person in any setting; and acquire strategies that can help anyone to manage anxiety that might arise in a social environment.
By the end of this course you will be able to incorporate many components that make up a masterful conversation. Mastering these conversation skills will also increase your confidence and self-awareness which may lead to positive opportunities in both your personal and business life.