Online Class: SalesForce 101

Salesforce is a powerful sales and marketing tool. It's completely customizable to all staff within an organization, and it can hold millions of records that track every step of the sales process, and this course will teach you how to master all of its many features.

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$120.00
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$120.00 (with CEU Certificate)
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  • 15
    Lessons
  • 17
    Exams &
    Assignments
  • 702
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Salesforce is a powerful sales and marketing tool. It's completely customizable to all staff within an organization, and it can hold millions of records that track every step of the sales process from leads to converted customers to the revenue a customer brings in to the organization. Whether you have just one or thousands of employees, Salesforce has the tools to help analyze your sales teams and understand the profitability and efficiency of your marketing and sales funnels. 

This course starts with an overview of Salesforce and what it has to offer organizations. You start with a basic overview of Salesforce and the main components that track sales. Salesforce has only a few major data objects, but organizations can take advantage of Salesforce's full flexibility and customization options. We show you how to set up your organizations and create user interfaces that make it easy for employees to get started.

Employees must be given access and user accounts before they can access the platform, and this course shows you how to create user accounts and import and export data as needed. These customizations include creating buttons, links and data objects that store and display the data specific to your organization.

Finally, this course explains how to make reports and dashboards. These components let employees, managers and executives review and analyze data relative to sales and marketing. You can use these components to see the success of your marketing campaigns or the effectiveness of your sales team. With Salesforce, you can analyze every aspect of your organization, and it's completely customizable.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.73 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(159 votes)

Lesson 1: Introduction to Salesforce

15 Points
An overview of this powerful program along with instruction on how to set this up for company use, is covered in this first lesson. Additional lesson topics: Practical Salesforce Development Without Code: Building Declarative Solutions on the Salesforce Platform; Salesforce Essentials for Administrators
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: My Interest in Salesforce
  • Assessment: Lesson 1 Exam

Lesson 2: Basic Setup

10 Points
This lesson will focus on basic setup and other pricing options. Additional lesson topics: Salesforce website; Salesforce lightening guided tour
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Understanding Platform Basics

10 Points
This lesson will focus on understand how to navigate the basics. Additional lesson topics: 3 Reasons to Know the Ins and Outs of Your Leads; Salesforce Platform Overview; Connect to your customers in a whole new way with the world’s 1 CRM platform.
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Customizing Salesforce Views

11 Points
The focus of this lesson will be on how to customize salesforce views. Additional lesson topics: Salesforce objects; Customize Your Data View; View and Edit Custom Settings
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: Using Schema Builder

10 Points
This lesson will focus on using Schema Builder in Salesforce. Additional lesson topics: Design Your Own Data Model; How to Create an Object with Schema Builder @salesforceadmns @salesforce
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Managing and Importing Data

10 Points
This lesson will focus on managing and importing data Additional lesson topics: 6 Ways to Import Data Into Salesforce
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: Exporting Data

10 Points
This lesson will focus on exporting data Additional lesson topics: 7 Steps to Recovering Lost Data Using Salesforce Weekly Export; Import Data with the Data Import Wizard; Excel Imports via Salesforce Wizard
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Enhancing the User Interface

10 Points
This lesson will focus on enhancing the user interface Additional lesson topics: Enable the Enhanced Profile User Interface; Configure User Interface Settings
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Configure Your Organization

10 Points
This lesson will focus on how to configure for your organization Additional lesson topics: Set Up and Maintain Your Salesforce Organization; Manage Information About Your Company; Set Up Your Company in Salesforce
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Creating Buttons, Links and Views

10 Points
This lesson will focus on creating buttons as well as other features Additional lesson topics: Customize Detail Page Buttons; Salesforce scheduling buttons for Opportunities; Custom Buttons and Links
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11: Basic Salesforce Security

10 Points
This lesson will focus on the security features Additional lesson topics: Salesforce Security Basics; Salesforce Security Guide
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12: Adding Users and User Permissions

10 Points
This lesson will focus on how to add User and user permissions Additional lesson topics: Add Users; User Settings; Managing Users and Preferences
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Introduction to Reports

10 Points
This lesson will focus on reports in salesforce Additional lesson topics: Reports and Dashboards; How to Create Reports and Dashboards in Salesforce
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14: Adding Charts to Reports

10 Points
Lesson will focus on how to add charts to reports Additional lesson topics: Reports in salesforce tutorial; Add Components to Your Package
  • Lesson 14 Video
  • Assessment: Lesson 14 Exam

Lesson 15: Creating Dashboards

71 Points
This lesson will focus on how to create dashboards
  • Lesson 15 Video
  • Lesson discussions: End of Course Poll; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 15 Exam
  • Assessment: The Final Exam
217
Total Course Points
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: SalesForce 101
Course Number: 9770584
Lessons Rating: 4.73 / 5 Stars (159 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.
Last Updated: February 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course was very helpful. I realized that I would need to change my current career path and upon doing research, I found that employers are looking for candidates to possess a Salesforce Certificate. Thank you." -- Judi T.