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Course Description

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices in business and its goal is ultimately the creation of a nearly error-free business environment.

The name of the methodology takes its name from a letter in the Greek alphabet, sigma, which is used by mathematicians to measure variability. In business, the principle of variability is used to measure the number of errors in a process. The goal of a Six Sigma implementation is to produce a product or service with fewer than 3.4 problems per million transactions. A transaction may be defined as a product produced or a service performed.

Six Sigma has been so successful because it dispenses with some of the more cumbersome aspects of older business implementation methodologies and, as such, it has risen to become one of the most respected and followed project management systems. Many of the world's most successful companies utilize the principles of Six Sigma because customers in today's business environment expect excellence and companies must be willing to deliver it if they want to survive in today's highly competitive marketplace.

This course will give a complete overview of the Six Sigma process and prepare you for the path of a "Black Belt," or a Six Sigma team member.

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Course Lessons

  • Lesson 1. History of Six Sigma

    Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence.
  • Lesson 2. Implementing Six Sigma

    Successful companies have been implementing Six Sigma for over twenty years, companies are most successful if they focus on a few key concepts in implementation.
  • Lesson 3. Becoming a Customer and a Market Driven Enterprise

    As we covered in a previous chapter, a core concept in Six Sigma is the emphasis on increasing customer value.
  • Lesson 4. Customer Expectations and Needs

    While customers drive the market by expressing their opinion about existing products and technologies, as we covered in the previous chapter, they rarely are aware of early developments in technology.
  • Lesson 5. Linking Six Sigma Projects to Strategies

    In the last chapter, we discussed the importance of linking customers' expectations to a company's initiatives and strategies.
  • Lesson 6. Attributes of Good Metrics

    Decisions by senior management or a company's board of directors must use objective data in order to accurately report on the needs of a company's customers.
  • Lesson 7. Using Resources Wisely

    Projects are the backbone of any Six Sigma organization. Project based initiatives, as facilitated through Six Sigma, are what create changes that result in innovations and breakthroughs.
  • Lesson 8. Project Management Using the DMAIC and DMADV Models

    This chapter will provide an overview of some of the most important tools and project management concepts used by Six Sigma teams and Black Belts.
  • Lesson 9. The Define Phase

    The Define Phase is the first phase in all Six Sigma projects, whether the goals of the project are process improvement or better designed products.
  • Lesson 10. The Measure Phase

    The Measure Phase is the second phase of the Six Sigma "Define, Measure, Analyze, Improve, and Control," or DMAIC, model.
  • Lesson 11. Measurement System Analysis

    Data is the most important elements of a Six Sigma project and if measurements of the data are going to be used to enact substantial changes in a company, the data must be confirmed to be accurate.
  • Lesson 12. Analyzing Data: Value Streams and Dealing with Variations

    The third phase of the DMAIC model in a Six Sigma project is Analysis.
  • Lesson 13. Analyzing Data: Designed Experiments

    In the last chapter, the methods discussed for analyzing data were really only effective in comparing two things, whether it was two sets of samples or one sample and the improvement goal.
  • Lesson 14. The Improve Phase

    After the necessary data has been analyzed, and causes and effects determined, the next phase in the DMAIC model is Improve.
  • Lesson 15. The Control Phase

    The last phase in Six Sigma's DMAIC model is the Control Phase.
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Online CEU Certificate
1.0 CEUs
10 Contact Hours
  • Document Your Lifelong Learning Achievements
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Course Title: Introduction to Six Sigma
Course Number: 7550470
Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries
Course Type: Professional (Intermediate Level)
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $45.00 (no CEU Certification) || with CEU Certification: $70.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the history of six sigma.
  • Summarize implementing six sigma.
  • Describe becoming a customer and a market driven enterprise.
  • Define customer expectations and needs.
  • Determine how to link six sigma projects to strategies.
  • Recognize attributes of good metrics.
  • Describe using resources wisely.
  • Summarize Project Management Using the DMAIC and DMADV Models.
  • Identify the define phase.
  • Identify the measure phase.
  • Summarize Measurement System Analysis.
  • Describe analyzing data: value streams and dealing with variations.
  • Describe analyzing data: designed experiments.
  • Identify the improve phase.
  • Identify the control phase, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1 AssignmentAssignment25
Lesson 1: History of Six SigmaExam10
Lesson 2 AssignmentAssignment25
Lesson 2 : Implementing Six SigmaExam10
Lesson 3 AssignmentAssignment25
Lesson 3: Becoming a Customer and Market-Driven EnterpriseExam10
Lesson 4 AssignmentAssignment25
Lesson 4: Customer Expectations and NeedsExam10
Lesson 5 AssignmentAssignment25
Lesson 5: Linking Six Sigma Projects to StrategiesExam10
Lesson 6 AssignmentAssignment25
Lesson 6: Attributes of Good MetricsExam9
Lesson 7 AssignmentAssignment25
Lesson 7: Using Resources WiselyExam10
Lesson 8 AssignmentAssignment25
Lesson 8: Project Management Using the DMAIC and DMADV ModelsExam10
Lesson 9 AssignmentAssignment25
Lesson 9: The Define PhaseExam10
Lesson 10 AssignmentAssignment25
Lesson 10: The Measure PhaseExam10
Lesson 11 AssignmentAssignment25
Lesson 11: Measurement System AnalysisExam10
Lesson 12 AssignmentAssignment25
Lesson 12: Analyzing Data: Value Streams and Dealing with VariationsExam8
Lesson 13 AssignmentAssignment25
Lesson 13: Analyzing Data: Designed ExperimentsExam9
Lesson 14 AssignmentAssignment25
Lesson 14: The Improve PhaseExam9
Lesson 15 AssignmentAssignment25
Lesson 15: The Control PhaseExam10
The Final ExamExam68
Total Points:593

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  • "Excellent course. Great instructor." -- Shelly B.

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