Introduction to Six Sigma
with CEU Certificate*
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Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices in business and its goal is ultimately the creation of a nearly error-free business environment.
The name of the methodology takes its name from a letter in the Greek alphabet, sigma, which is used by mathematicians to measure variability. In business, the principle of variability is used to measure the number of errors in a process. The goal of a Six Sigma implementation is to produce a product or service with fewer than 3.4 problems per million transactions. A transaction may be defined as a product produced or a service performed.
Six Sigma has been so successful because it dispenses with some of the more cumbersome aspects of older business implementation methodologies and, as such, it has risen to become one of the most respected and followed project management systems. Many of the world's most successful companies utilize the principles of Six Sigma because customers in today's business environment expect excellence and companies must be willing to deliver it if they want to survive in today's highly competitive marketplace.
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Lesson 1. History of Six SigmaSix Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence.
Lesson 2. Implementing Six SigmaSuccessful companies have been implementing Six Sigma for over twenty years, companies are most successful if they focus on a few key concepts in implementation.
Lesson 3. Becoming a Customer and a Market Driven EnterpriseAs we covered in a previous chapter, a core concept in Six Sigma is the emphasis on increasing customer value.
Lesson 4. Customer Expectations and NeedsWhile customers drive the market by expressing their opinion about existing products and technologies, as we covered in the previous chapter, they rarely are aware of early developments in technology.
Lesson 5. Linking Six Sigma Projects to StrategiesIn the last chapter, we discussed the importance of linking customers' expectations to a company's initiatives and strategies.
Lesson 6. Attributes of Good MetricsDecisions by senior management or a company's board of directors must use objective data in order to accurately report on the needs of a company's customers.
Lesson 7. Using Resources WiselyProjects are the backbone of any Six Sigma organization. Project based initiatives, as facilitated through Six Sigma, are what create changes that result in innovations and breakthroughs.
Lesson 8. Project Management Using the DMAIC and DMADV ModelsThis chapter will provide an overview of some of the most important tools and project management concepts used by Six Sigma teams and Black Belts.
Lesson 9. The Define PhaseThe Define Phase is the first phase in all Six Sigma projects, whether the goals of the project are process improvement or better designed products.
Lesson 10. The Measure PhaseThe Measure Phase is the second phase of the Six Sigma "Define, Measure, Analyze, Improve, and Control," or DMAIC, model.
Lesson 11. Measurement System AnalysisData is the most important elements of a Six Sigma project and if measurements of the data are going to be used to enact substantial changes in a company, the data must be confirmed to be accurate.
Lesson 12. Analyzing Data: Value Streams and Dealing with VariationsThe third phase of the DMAIC model in a Six Sigma project is Analysis.
Lesson 13. Analyzing Data: Designed ExperimentsIn the last chapter, the methods discussed for analyzing data were really only effective in comparing two things, whether it was two sets of samples or one sample and the improvement goal.
Lesson 14. The Improve PhaseAfter the necessary data has been analyzed, and causes and effects determined, the next phase in the DMAIC model is Improve.
Lesson 15. The Control PhaseThe last phase in Six Sigma's DMAIC model is the Control Phase.
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- Describe the history of six sigma.
- Summarize implementing six sigma.
- Describe becoming a customer and a market driven enterprise.
- Define customer expectations and needs.
- Determine how to link six sigma projects to strategies.
- Recognize attributes of good metrics.
- Describe using resources wisely.
- Summarize Project Management Using the DMAIC and DMADV Models.
- Identify the define phase.
- Identify the measure phase.
- Summarize Measurement System Analysis.
- Describe analyzing data: value streams and dealing with variations.
- Describe analyzing data: designed experiments.
- Identify the improve phase.
- Identify the control phase, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
|Lesson 1 Assignment||Assignment||25|
|Lesson 1: History of Six Sigma||Exam||10|
|Lesson 2 Assignment||Assignment||25|
|Lesson 2 : Implementing Six Sigma||Exam||10|
|Lesson 3 Assignment||Assignment||25|
|Lesson 3: Becoming a Customer and Market-Driven Enterprise||Exam||10|
|Lesson 4 Assignment||Assignment||25|
|Lesson 4: Customer Expectations and Needs||Exam||10|
|Lesson 5 Assignment||Assignment||25|
|Lesson 5: Linking Six Sigma Projects to Strategies||Exam||10|
|Lesson 6 Assignment||Assignment||25|
|Lesson 6: Attributes of Good Metrics||Exam||9|
|Lesson 7 Assignment||Assignment||25|
|Lesson 7: Using Resources Wisely||Exam||10|
|Lesson 8 Assignment||Assignment||25|
|Lesson 8: Project Management Using the DMAIC and DMADV Models||Exam||10|
|Lesson 9 Assignment||Assignment||25|
|Lesson 9: The Define Phase||Exam||10|
|Lesson 10 Assignment||Assignment||25|
|Lesson 10: The Measure Phase||Exam||10|
|Lesson 11 Assignment||Assignment||25|
|Lesson 11: Measurement System Analysis||Exam||10|
|Lesson 12 Assignment||Assignment||25|
|Lesson 12: Analyzing Data: Value Streams and Dealing with Variations||Exam||8|
|Lesson 13 Assignment||Assignment||25|
|Lesson 13: Analyzing Data: Designed Experiments||Exam||9|
|Lesson 14 Assignment||Assignment||25|
|Lesson 14: The Improve Phase||Exam||9|
|Lesson 15 Assignment||Assignment||25|
|Lesson 15: The Control Phase||Exam||10|
|The Final Exam||Exam||68|
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