Universal Class - Leading Provider of Continuing Education

Introduction to Six Sigma

Management Picture
no certificate
- OR -
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.

Course Description

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices in business and its goal is ultimately the creation of a nearly error-free business environment.

The name of the methodology takes its name from a letter in the Greek alphabet, sigma, which is used by mathematicians to measure variability. In business, the principle of variability is used to measure the number of errors in a process. The goal of a Six Sigma implementation is to produce a product or service with fewer than 3.4 problems per million transactions. A transaction may be defined as a product produced or a service performed.

Six Sigma has been so successful because it dispenses with some of the more cumbersome aspects of older business implementation methodologies and, as such, it has risen to become one of the most respected and followed project management systems. Many of the world's most successful companies utilize the principles of Six Sigma because customers in today's business environment expect excellence and companies must be willing to deliver it if they want to survive in today's highly competitive marketplace.

This course will give a complete overview of the Six Sigma process and prepare you for the path of a "Black Belt," or a Six Sigma team member.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the history of six sigma.
  • Know implementing six sigma.
  • Describe becoming a customer and a market driven enterprise.
  • Define customer expectations and needs.
  • Determine how to link six sigma projects to strategies.
  • Recognize attributes of good metrics.
  • Describe using resources wisely.
  • Know Project Management Using the DMAIC and DMADV Models.
  • Identify the define phase.
  • Identify the measure phase.
  • Know Measurement System Analysis.
  • Describe analyzing data: value streams and dealing with variations.
  • Describe analyzing data: designed experiments.
  • Identify the improve phase.
  • Identify the control phase, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

Request More Information

Request More Information
Have a question? Check out our FAQ or contact us for more information.
Management Picture Management Picture

Course Lessons

Average Lesson Rating: (716 votes)
4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
10/21/2016 2:04:27 PM

Lesson 1. History of Six Sigma

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. 40 Total Points
  • Lesson 1 Video
  • Review Article: What is Six Sigma?
  • Review Article: Six Sigma Overview
  • Take Poll: Six Sigma
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete Exam: Lesson 1: History of Six Sigma

Lesson 2. Implementing Six Sigma

Successful companies have been implementing Six Sigma for over twenty years, companies are most successful if they focus on a few key concepts in implementation. 35 Total Points
  • Lesson 2 Video
  • Review Article: Keys to Effectiveness
  • Review Article: How to Implement Six Sigma
  • Take Poll: Using Six Sigma
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2 : Implementing Six Sigma

Lesson 3. Becoming a Customer and a Market Driven Enterprise

As we covered in a previous chapter, a core concept in Six Sigma is the emphasis on increasing customer value. 35 Total Points
  • Lesson 3 Video
  • Review Article: 4 Ways to Increase Customer Value
  • Review Article: Becoming Customer Driven
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3: Becoming a Customer and Market-Driven Enterprise

Lesson 4. Customer Expectations and Needs

While customers drive the market by expressing their opinion about existing products and technologies, as we covered in the previous chapter, they rarely are aware of early developments in technology. 35 Total Points
  • Lesson 4 Video
  • Review Article: The Kano Model
  • Review Article: QFD Process
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Customer Expectations and Needs

Lesson 5. Linking Six Sigma Projects to Strategies

In the last chapter, we discussed the importance of linking customers' expectations to a company's initiatives and strategies. 35 Total Points
  • Lesson 5 Video
  • Review Article: Scope Creep
  • Review Article: Six Sigma Strategy
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Linking Six Sigma Projects to Strategies

Lesson 6. Attributes of Good Metrics

Decisions by senior management or a company's board of directors must use objective data in order to accurately report on the needs of a company's customers. 34 Total Points
  • Lesson 6 Video
  • Review Article: Metric Definitions
  • Review Article: Measurement Phase
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Attributes of Good Metrics

Lesson 7. Using Resources Wisely

Projects are the backbone of any Six Sigma organization. Project based initiatives, as facilitated through Six Sigma, are what create changes that result in innovations and breakthroughs. 35 Total Points
  • Lesson 7 Video
  • Review Article: Six Sigma Roadblocks
  • Review Article: Defeating Roadblocks
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Using Resources Wisely

Lesson 8. Project Management Using the DMAIC and DMADV Models

This chapter will provide an overview of some of the most important tools and project management concepts used by Six Sigma teams and Black Belts. 35 Total Points
  • Lesson 8 Video
  • Review Article: DMAIC
  • Review Article: DMAIC vs DMADV
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Project Management Using the DMAIC and DMADV Models

Lesson 9. The Define Phase

The Define Phase is the first phase in all Six Sigma projects, whether the goals of the project are process improvement or better designed products. 35 Total Points
  • Lesson 9 Video
  • Review Article: Six Sigma in Finance and Accounting
  • Review Article: Project Charter as a Vital Control Document
  • Review Article: Work Breakdown Structure
  • Complete: Lesson 9 Assignment
  • Complete Exam: Lesson 9: The Define Phase

Lesson 10. The Measure Phase

The Measure Phase is the second phase of the Six Sigma "Define, Measure, Analyze, Improve, and Control," or DMAIC, model. 35 Total Points
  • Lesson 10 Video
  • Review Article: Measure
  • Review Article: The Measure Phase
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: The Measure Phase

Lesson 11. Measurement System Analysis

Data is the most important elements of a Six Sigma project and if measurements of the data are going to be used to enact substantial changes in a company, the data must be confirmed to be accurate. 35 Total Points
  • Lesson 11 Video
  • Review Article: Tools and Templates
  • Review Article: Analyze Phase
  • Complete: Lesson 11 Assignment
  • Complete Exam: Lesson 11: Measurement System Analysis

Lesson 12. Analyzing Data: Value Streams and Dealing with Variations

The third phase of the DMAIC model in a Six Sigma project is Analysis. 33 Total Points
  • Lesson 12 Video
  • Review Article: Value Stream Mapping on a Budget
  • Review Article: Value Stream Map
  • Complete: Lesson 12 Assignment
  • Complete Exam: Lesson 12: Analyzing Data: Value Streams and Dealing with Variations

Lesson 13. Analyzing Data: Designed Experiments

In the last chapter, the methods discussed for analyzing data were really only effective in comparing two things, whether it was two sets of samples or one sample and the improvement goal. 34 Total Points
  • Lesson 13 Video
  • Review Article: Guide to Data Analysis Tools
  • Review Article: A Primer for Designing Experiments
  • Review Article: Design of Experiments
  • Take Poll: Statistics
  • Complete: Lesson 13 Assignment
  • Complete Exam: Lesson 13: Analyzing Data: Designed Experiments

Lesson 14. The Improve Phase

After the necessary data has been analyzed, and causes and effects determined, the next phase in the DMAIC model is Improve. 34 Total Points
  • Lesson 14 Video
  • Review Article: The Improve Phase
  • Review Article: Principles of Lean Six Sigma
  • Complete: Lesson 14 Assignment
  • Complete Exam: Lesson 14: The Improve Phase

Lesson 15. The Control Phase

The last phase in Six Sigma's DMAIC model is the Control Phase. 103 Total Points
  • Lesson 15 Video
  • Review Article: The Control Phase
  • Review Article: Elements of Control
  • Take Poll: End of Course Poll
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 15 Assignment
  • Complete Exam: Lesson 15: The Control Phase
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Introduction to Six Sigma
Course Number: 7550470
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional (Intermediate Level)
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
for 6 months
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
for 6 months
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Best Value
Certificates & CEUs
per year
You save 50%!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 500+
Platinum Monthly
Certificates & CEUs
$59 first month
$29.00 / each consecutive month thereafter
Billed monthly
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete Monthly
No. of courses 500+

Student Testimonials

  • "Excellent course. Great instructor." -- Shelly B.

Related Courses

Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube
© Copyright 1999-2016 Universal Class™ All rights reserved.