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Introduction to Six Sigma

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Course Description

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices in business and its goal is ultimately the creation of a nearly error-free business environment.

The name of the methodology takes its name from a letter in the Greek alphabet, sigma, which is used by mathematicians to measure variability. In business, the principle of variability is used to measure the number of errors in a process. The goal of a Six Sigma implementation is to produce a product or service with fewer than 3.4 problems per million transactions. A transaction may be defined as a product produced or a service performed.

Six Sigma has been so successful because it dispenses with some of the more cumbersome aspects of older business implementation methodologies and, as such, it has risen to become one of the most respected and followed project management systems. Many of the world's most successful companies utilize the principles of Six Sigma because customers in today's business environment expect excellence and companies must be willing to deliver it if they want to survive in today's highly competitive marketplace.

This course will give a complete overview of the Six Sigma process and prepare you for the path of a "Black Belt," or a Six Sigma team member.

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Course Lessons

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Lesson 1. History of Six Sigma

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. 36 Total Points
  • Lesson 1 Video
  • Review 2 Articles: What is Six Sigma?; Six Sigma Overview
  • Take Poll: Six Sigma
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete Exam: Lesson 1: History of Six Sigma

Lesson 2. Implementing Six Sigma

Successful companies have been implementing Six Sigma for over twenty years, companies are most successful if they focus on a few key concepts in implementation. 35 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Keys to Effectiveness; How to Implement Six Sigma
  • Take Poll: Using Six Sigma
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2 : Implementing Six Sigma

Lesson 3. Becoming a Customer and a Market Driven Enterprise

As we covered in a previous chapter, a core concept in Six Sigma is the emphasis on increasing customer value. 35 Total Points
  • Lesson 3 Video
  • Review 2 Articles: 4 Ways to Increase Customer Value; Becoming Customer Driven
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3: Becoming a Customer and Market-Driven Enterprise

Lesson 4. Customer Expectations and Needs

While customers drive the market by expressing their opinion about existing products and technologies, as we covered in the previous chapter, they rarely are aware of early developments in technology. 35 Total Points
  • Lesson 4 Video
  • Review 2 Articles: The Kano Model; QFD Process
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Customer Expectations and Needs

Lesson 5. Linking Six Sigma Projects to Strategies

In the last chapter, we discussed the importance of linking customers' expectations to a company's initiatives and strategies. 35 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Scope Creep; Six Sigma Strategy
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Linking Six Sigma Projects to Strategies

Lesson 6. Attributes of Good Metrics

Decisions by senior management or a company's board of directors must use objective data in order to accurately report on the needs of a company's customers. 34 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Metric Definitions; Measurement Phase
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Attributes of Good Metrics

Lesson 7. Using Resources Wisely

Projects are the backbone of any Six Sigma organization. Project based initiatives, as facilitated through Six Sigma, are what create changes that result in innovations and breakthroughs. 35 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Six Sigma Roadblocks; Defeating Roadblocks
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Using Resources Wisely

Lesson 8. Project Management Using the DMAIC and DMADV Models

This chapter will provide an overview of some of the most important tools and project management concepts used by Six Sigma teams and Black Belts. 35 Total Points
  • Lesson 8 Video
  • Review 2 Articles: DMAIC; DMAIC vs DMADV
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Project Management Using the DMAIC and DMADV Models

Lesson 9. The Define Phase

The Define Phase is the first phase in all Six Sigma projects, whether the goals of the project are process improvement or better designed products. 35 Total Points
  • Lesson 9 Video
  • Review 3 Articles: Six Sigma in Finance and Accounting; Project Charter as a Vital Control Document; Work Breakdown Structure
  • Complete: Lesson 9 Assignment
  • Complete Exam: Lesson 9: The Define Phase

Lesson 10. The Measure Phase

The Measure Phase is the second phase of the Six Sigma "Define, Measure, Analyze, Improve, and Control," or DMAIC, model. 35 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Measure; The Measure Phase
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: The Measure Phase

Lesson 11. Measurement System Analysis

Data is the most important elements of a Six Sigma project and if measurements of the data are going to be used to enact substantial changes in a company, the data must be confirmed to be accurate. 35 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Tools and Templates; Analyze Phase
  • Complete: Lesson 11 Assignment
  • Complete Exam: Lesson 11: Measurement System Analysis

Lesson 12. Analyzing Data: Value Streams and Dealing with Variations

The third phase of the DMAIC model in a Six Sigma project is Analysis. 33 Total Points
  • Lesson 12 Video
  • Review Article: Value Stream Mapping on a Budget
  • Complete: Lesson 12 Assignment
  • Complete Exam: Lesson 12: Analyzing Data: Value Streams and Dealing with Variations

Lesson 13. Analyzing Data: Designed Experiments

In the last chapter, the methods discussed for analyzing data were really only effective in comparing two things, whether it was two sets of samples or one sample and the improvement goal. 34 Total Points
  • Lesson 13 Video
  • Review 3 Articles: Guide to Data Analysis Tools; A Primer for Designing Experiments; Design of Experiments
  • Take Poll: Statistics
  • Complete: Lesson 13 Assignment
  • Complete Exam: Lesson 13: Analyzing Data: Designed Experiments

Lesson 14. The Improve Phase

After the necessary data has been analyzed, and causes and effects determined, the next phase in the DMAIC model is Improve. 34 Total Points
  • Lesson 14 Video
  • Review 2 Articles: The Improve Phase; Principles of Lean Six Sigma
  • Complete: Lesson 14 Assignment
  • Complete Exam: Lesson 14: The Improve Phase

Lesson 15. The Control Phase

The last phase in Six Sigma's DMAIC model is the Control Phase. 103 Total Points
  • Lesson 15 Video
  • Review 2 Articles: The Control Phase; Elements of Control
  • Take Poll: End of Course Poll
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 15 Assignment
  • Complete Exam: Lesson 15: The Control Phase
  • Complete: The Final Exam
Total Course Points

Additional Course Information

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Document Your CEUs on Your Resume
Course Title: Introduction to Six Sigma
Course Number: 7550470
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional (Intermediate Level)
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the history of six sigma.
  • Know implementing six sigma.
  • Describe becoming a customer and a market driven enterprise.
  • Define customer expectations and needs.
  • Determine how to link six sigma projects to strategies.
  • Recognize attributes of good metrics.
  • Describe using resources wisely.
  • Know Project Management Using the DMAIC and DMADV Models.
  • Identify the define phase.
  • Identify the measure phase.
  • Know Measurement System Analysis.
  • Describe analyzing data: value streams and dealing with variations.
  • Describe analyzing data: designed experiments.
  • Identify the improve phase.
  • Identify the control phase, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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