Introduction to Six Sigma

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15

Lessons
32

Exams &
Assignments
10

Hours
average time
1.0

CEUs
0

Students
have taken this course

Course Description

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices in business and its goal is ultimately the creation of a nearly error-free business environment.

The name of the methodology takes its name from a letter in the Greek alphabet, sigma, which is used by mathematicians to measure variability. In business, the principle of variability is used to measure the number of errors in a process. The goal of a Six Sigma implementation is to produce a product or service with fewer than 3.4 problems per million transactions. A transaction may be defined as a product produced or a service performed.

Six Sigma has been so successful because it dispenses with some of the more cumbersome aspects of older business implementation methodologies and, as such, it has risen to become one of the most respected and followed project management systems. Many of the world's most successful companies utilize the principles of Six Sigma because customers in today's business environment expect excellence and companies must be willing to deliver it if they want to survive in today's highly competitive marketplace.

This course will give a complete overview of the Six Sigma process and prepare you for the path of a "Black Belt," or a Six Sigma team member.

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IACET CEUs
6 Months to Complete
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Learning Outcomes

By successfully completing this course, students will be able to:

Describe the history of six sigma.
Know implementing six sigma.
Describe becoming a customer and a market driven enterprise.
Define customer expectations and needs.
Determine how to link six sigma projects to strategies.
Recognize attributes of good metrics.
Describe using resources wisely.
Know Project Management Using the DMAIC and DMADV Models.
Identify the define phase.
Identify the measure phase.
Know Measurement System Analysis.
Describe analyzing data: value streams and dealing with variations.
Describe analyzing data: designed experiments.
Identify the improve phase.
Identify the control phase, and
Demonstrate mastery of lesson content at levels of 70% or higher.

Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

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9/26/2016 1:11:04 PM

Lesson 1. History of Six Sigma

Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. 40 Total Points

Lesson 1 Video
Review Article: What is Six Sigma?
Review Article: Six Sigma Overview
Take Poll: Six Sigma
Complete Assignment: An Introduction
Complete: Lesson 1 Assignment
Complete Exam: Lesson 1: History of Six Sigma

Lesson 2. Implementing Six Sigma

Successful companies have been implementing Six Sigma for over twenty years, companies are most successful if they focus on a few key concepts in implementation. 35 Total Points

Lesson 2 Video
Review Article: Keys to Effectiveness
Review Article: How to Implement Six Sigma
Take Poll: Using Six Sigma
Complete: Lesson 2 Assignment
Complete Exam: Lesson 2 : Implementing Six Sigma

Lesson 3. Becoming a Customer and a Market Driven Enterprise

As we covered in a previous chapter, a core concept in Six Sigma is the emphasis on increasing customer value. 35 Total Points

Lesson 3 Video
Review Article: 4 Ways to Increase Customer Value
Review Article: Becoming Customer Driven
Complete: Lesson 3 Assignment
Complete Exam: Lesson 3: Becoming a Customer and Market-Driven Enterprise

Lesson 4. Customer Expectations and Needs

While customers drive the market by expressing their opinion about existing products and technologies, as we covered in the previous chapter, they rarely are aware of early developments in technology. 35 Total Points

Lesson 4 Video
Review Article: The Kano Model
Review Article: QFD Process
Complete: Lesson 4 Assignment
Complete Exam: Lesson 4: Customer Expectations and Needs

Lesson 5. Linking Six Sigma Projects to Strategies

In the last chapter, we discussed the importance of linking customers' expectations to a company's initiatives and strategies. 35 Total Points

Lesson 5 Video
Review Article: Scope Creep
Review Article: Six Sigma Strategy
Complete: Lesson 5 Assignment
Complete Exam: Lesson 5: Linking Six Sigma Projects to Strategies

Lesson 6. Attributes of Good Metrics

Decisions by senior management or a company's board of directors must use objective data in order to accurately report on the needs of a company's customers. 34 Total Points

Lesson 6 Video
Review Article: Metric Definitions
Review Article: Measurement Phase
Complete: Lesson 6 Assignment
Complete Exam: Lesson 6: Attributes of Good Metrics

Lesson 7. Using Resources Wisely

Projects are the backbone of any Six Sigma organization. Project based initiatives, as facilitated through Six Sigma, are what create changes that result in innovations and breakthroughs. 35 Total Points

Lesson 7 Video
Review Article: Six Sigma Roadblocks
Review Article: Defeating Roadblocks
Complete: Lesson 7 Assignment
Complete Exam: Lesson 7: Using Resources Wisely

Lesson 8. Project Management Using the DMAIC and DMADV Models

This chapter will provide an overview of some of the most important tools and project management concepts used by Six Sigma teams and Black Belts. 35 Total Points

Lesson 8 Video
Review Article: DMAIC
Review Article: DMAIC vs DMADV
Complete: Lesson 8 Assignment
Complete Exam: Lesson 8: Project Management Using the DMAIC and DMADV Models

Lesson 9. The Define Phase

The Define Phase is the first phase in all Six Sigma projects, whether the goals of the project are process improvement or better designed products. 35 Total Points

Lesson 9 Video
Review Article: Six Sigma in Finance and Accounting
Review Article: Project Charter as a Vital Control Document
Review Article: Work Breakdown Structure
Complete: Lesson 9 Assignment
Complete Exam: Lesson 9: The Define Phase

Lesson 10. The Measure Phase

The Measure Phase is the second phase of the Six Sigma "Define, Measure, Analyze, Improve, and Control," or DMAIC, model. 35 Total Points

Lesson 10 Video
Review Article: Measure
Review Article: The Measure Phase
Complete: Lesson 10 Assignment
Complete Exam: Lesson 10: The Measure Phase

Lesson 11. Measurement System Analysis

Data is the most important elements of a Six Sigma project and if measurements of the data are going to be used to enact substantial changes in a company, the data must be confirmed to be accurate. 35 Total Points

Lesson 11 Video
Review Article: Tools and Templates
Review Article: Analyze Phase
Complete: Lesson 11 Assignment
Complete Exam: Lesson 11: Measurement System Analysis

Lesson 12. Analyzing Data: Value Streams and Dealing with Variations

The third phase of the DMAIC model in a Six Sigma project is Analysis. 33 Total Points

Lesson 12 Video
Review Article: Value Stream Mapping on a Budget
Review Article: Value Stream Map
Complete: Lesson 12 Assignment
Complete Exam: Lesson 12: Analyzing Data: Value Streams and Dealing with Variations

Lesson 13. Analyzing Data: Designed Experiments

In the last chapter, the methods discussed for analyzing data were really only effective in comparing two things, whether it was two sets of samples or one sample and the improvement goal. 34 Total Points

Lesson 13 Video
Review Article: Guide to Data Analysis Tools
Review Article: A Primer for Designing Experiments
Review Article: Design of Experiments
Take Poll: Statistics
Complete: Lesson 13 Assignment
Complete Exam: Lesson 13: Analyzing Data: Designed Experiments

Lesson 14. The Improve Phase

After the necessary data has been analyzed, and causes and effects determined, the next phase in the DMAIC model is Improve. 34 Total Points

Lesson 14 Video
Review Article: The Improve Phase
Review Article: Principles of Lean Six Sigma
Complete: Lesson 14 Assignment
Complete Exam: Lesson 14: The Improve Phase

Lesson 15. The Control Phase

The last phase in Six Sigma's DMAIC model is the Control Phase. 103 Total Points

Lesson 15 Video
Review Article: The Control Phase
Review Article: Elements of Control
Take Poll: End of Course Poll
Take Survey: Program Evaluation Follow-up Survey (End of Course)
Complete: Lesson 15 Assignment
Complete Exam: Lesson 15: The Control Phase
Complete: The Final Exam

593

Total Course Points

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