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Accounts Receivable Management


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$50.00
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$75.00
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Course Description

Accounts Receivable management is a demanding job. You'll be making decisions that can make or break a company. Your role is unique and complex--one that is closely integrated into the overall customer service of your company. In this course, we'll look at what exactly AR is, what it is you're going to be doing, what you'll need to know to get started, why your company needs an accounts receivable department to begin with, and what some of the keys are to a successful accounts receivable department.

In this course, we're going through all the basics. You don't need any prior accounts receivable experience or knowledge to successfully complete this course. Using a 'ground-up' approach, we'll be covering topics such as 1. approving credit, 2. the billing process, 3. collecting money, 4. customer service, 5. handling deductions, 6. legal considerations, 7. bankruptcy, as well as many other important topics.
 
So come join the fun...Let's get started now!
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify the role and job responsibilities of an Accounts Receivable Manager.
  • Approve credit for the right customers.
  • Outline the process of billing customers.
  • Outline the processes of collecting money.
  • Know the need for quality customer service as well as place internal controls.
  • Handle deduction issues, Letters of Credit and other security interests.
  • Know legal considerations surrounding credit.
  • Deal with bankruptcy.
  • Use technology in the Credit and Collections process, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 
 

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Course Lessons

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Accounts Receivable Manager

This lesson is designed for the new manager, so the assumption is made that you have not worked as a manager, although you may be management material. 101 Total Points
  • Lesson 1 Video
  • Review Article: Managing Accounts Receivables
  • Take Poll: Accounts Payable Manager
  • Complete Assignment: A/R experience
  • Complete: Lesson 1 Exam: AR Manager

Approving the Credit

In this lesson, we are going to look at the very beginning of the credit and receivables process: the process of approving credit. 82 Total Points
  • Lesson 2 Video
  • Review 2 Articles: Credit Card Processing; Developing a Credit Policy
  • Complete Assignment: Credits
  • Complete: Lesson 2 Exam: Credits

The Process of Billing

Billing your customer is a way to keep in contact with them to remind them to pay. In this lesson, we will look at an ideal billing procedure, and we will prepare you for some challenges you might face. 100 Total Points
  • Lesson 3 Video
  • Review 2 Articles: General Billing and Accounts Receivable; Sample Invoices
  • Complete: Lesson 3 Exam: The Process of Billing

The Process of Collecting the Money

In this lesson, we will look at the collection process step by step. We will look at how you can manage phone calls, show you how to overcome each of the most common excuses a customer can give you, and look at how you can motivate a customer to pay. 100 Total Points
  • Lesson 4 Video
  • Review Article: Collections
  • Complete: Lesson 4 Exam: The Process of Collecting the Money

Customer Service, Internal Controls and the Annual Audit

In this lesson, we are going to look at three areas where you will need to have your finger on the pulse of your company: customer service, internal controls to prevent error and theft, and the company audit. 80 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Preventing Employee Theft; How to Ask for Payment Politely
  • Complete: Lesson 5 Exam: Customer service, internal controls and the annual audit

Handling Deduction Issues, Letters of Credit, and Other Security Interests

During your tenure as an accounts receivable manager, you will find there are higher level issues to deal with than when you were a clerk in the same department. Three of these issues are discussed here and how you can manage them. 80 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Letters of Credit; Discounts
  • Complete: Lesson 6 Exam: Handling Deduction Issues, Letters of Credit and other Security Interests

Legal Considerations Surrounding Credit

There are some legal considerations surrounding the credit and collection industry. One obvious one that we will not even go into here is that violence is not an alternative to legal collections methods. There are, however, several other areas where it co 80 Total Points
  • Lesson 7 Video
  • Review Article: Making Collection Calls
  • Complete: Lesson 7 Exam: Legal Considerations Surrounding Credit

Bankruptcy

Our economic system gives us an opportunity to "reset" our financial situation if it ever gets out of hand. As consumers, it is nice to have that safety valve, especially to deal with circumstances beyond our control. 100 Total Points
  • Lesson 8 Video
  • Review Article: Bankruptcy Types
  • Complete: Lesson 8 Exam: Bankruptcy

The Use of Technology in the Credit and Collections Agency

Technology can be a good thing in some businesses and a bad thing in others. In the credit and collections world, technology is very useful. 80 Total Points
  • Lesson 9 Video
  • Review Article: A/R Software
  • Take Poll: How would you rate this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 9 Exam: The Use of Technology in the Credit and Collections agency
803
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
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  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Accounts Receivable Management
Course Number: 31060
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Course Review: Read Editorial Review
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Student Testimonials

  • "I learned so much in these lessons." -- Sylvia T.
  • "Excellent." -- Maribel D.
  • "Details on the role of the manager were very helpful as were the "True Accounts."" -- Ann R.
  • "I did get a better insight of how to manage Accounts Receivable....The instructor did a great job and was very fast in answering my questions. I am taking another course and hope I get the same instructor." -- Doris M.
  • "GREAT CORSE AND INSTRUCTOR." -- Jack D.
  • "It was a very good course to brush up on my skills." -- KayJean R.

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