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Accounts Receivable Management

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Course Description

Accounts Receivable management is a demanding job. You'll be making decisions that can make or break a company. Your role is unique and complex--one that is closely integrated into the overall customer service of your company. In this course, we'll look at what exactly AR is, what it is you're going to be doing, what you'll need to know to get started, why your company needs an accounts receivable department to begin with, and what some of the keys are to a successful accounts receivable department.

In this course, we're going through all the basics. You don't need any prior accounts receivable experience or knowledge to successfully complete this course. Using a 'ground-up' approach, we'll be covering topics such as 1. approving credit, 2. the billing process, 3. collecting money, 4. customer service, 5. handling deductions, 6. legal considerations, 7. bankruptcy, as well as many other important topics.
So come join the fun...Let's get started now!
  • Completely Online
  • Self-Paced
  • Instructor Support
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

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  • Accounts Receivable Manager

    This lesson is designed for the new manager, so the assumption is made that you have not worked as a manager, although you may be management material.
  • Approving the Credit

    In this lesson, we are going to look at the very beginning of the credit and receivables process: the process of approving credit.
  • The Process of Billing

    Billing your customer is a way to keep in contact with them to remind them to pay. In this lesson, we will look at an ideal billing procedure, and we will prepare you for some challenges you might face.
  • The Process of Collecting the Money

    In this lesson, we will look at the collection process step by step. We will look at how you can manage phone calls, show you how to overcome each of the most common excuses a customer can give you, and look at how you can motivate a customer to pay.
  • Customer Service, Internal Controls and the Annual Audit

    In this lesson, we are going to look at three areas where you will need to have your finger on the pulse of your company: customer service, internal controls to prevent error and theft, and the company audit.
  • Handling Deduction Issues, Letters of Credit, and Other Security Interests

    During your tenure as an accounts receivable manager, you will find there are higher level issues to deal with than when you were a clerk in the same department. Three of these issues are discussed here and how you can manage them.
  • Legal Considerations Surrounding Credit

    There are some legal considerations surrounding the credit and collection industry. One obvious one that we will not even go into here is that violence is not an alternative to legal collections methods. There are, however, several other areas where it co
  • Bankruptcy

    Our economic system gives us an opportunity to "reset" our financial situation if it ever gets out of hand. As consumers, it is nice to have that safety valve, especially to deal with circumstances beyond our control.
  • The Use of Technology in the Credit and Collections Agency

    Technology can be a good thing in some businesses and a bad thing in others. In the credit and collections world, technology is very useful.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
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  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Accounts Receivable Management
Course Number: 31060
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 1.2 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Review: Read Editorial Review
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify the role and job responsibilities of an Accounts Receivable Manager.
  • Approve credit for the right customers.
  • Outline the process of billing customers.
  • Outline the processes of collecting money.
  • Summarize the need for quality customer service as well as place internal controls.
  • Handle deduction issues, Letters of Credit and other security interests.
  • Summarize legal considerations surrounding credit.
  • Deal with bankruptcy.
  • Use technology in the Credit and Collections process, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
A/R experienceAssignment50
Lesson 1 Exam: AR ManagerExam100
Lesson 2 Exam: CreditsExam80
Lesson 3 Exam: The Process of BillingExam100
Lesson 4 Exam: The Process of Collecting the MoneyExam100
Lesson 5 Exam: Customer service, internal controls and the annual auditExam80
Lesson 6 Exam: Handling Deduction Issues, Letters of Credit and other Security InterestsExam80
Lesson 7 Exam: Legal Considerations Surrounding CreditExam80
Lesson 8 Exam: BankruptcyExam100
Lesson 9 Exam: The Use of Technology in the Credit and Collections agencyExam80
Total Points:900

Student Testimonials

  • "Excellent." -- Maribel D.
  • "Details on the role of the manager were very helpful as were the "True Accounts."" -- Ann R.
  • "I did get a better insight of how to manage Accounts Receivable....The instructor did a great job and was very fast in answering my questions. I am taking another course and hope I get the same instructor." -- Doris M.
  • "It was a very good course to brush up on my skills." -- KayJean R.
  • "I learned so much in these lessons." -- Sylvia T.

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