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Virtual Assistant 101

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Course Description

Today's businesses, both new and established, are desperately in need of administrative type assistance at an affordable rate. They need versatility in the services performed and flexibility in the way the services are performed. If you have a career as an administrative assistant or executive assistant and would like to break out into your own business, there has never been a better time to do so.


This Virtual Assistant course is designed to walk you through the process of preparing for a business of your own, upstarting your own business and transitioning into a successful VA business. You will learn how to research, what to research, how to target your market, how to make your VA business a boutique shop that caters to a particular industry or a general office that caters to all, how to grow you business and so much more. This course and some planning will position you to upstart your new business as quickly as possible.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what a virtual assistant does and whether or not it is the career for you.
  • Describe the transition the shift from employee to business owner.
  • Know how to compete.
  • Describe corporate choices for virtual assistants.
  • Describe how to carve out a niche and decide what services to offer.
  • Know how to grow your business and market appeal.
  • Describe technology and international competition.
  • Describe small business appeal and upstart needs.
  • Know organizations, services and structures.
  • Describe pricing your services.
  • Describe working from home.
  • Describe expanding your business, hiring employees, and adding new locations.
  • Identify pitfalls and traps, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

Average Lesson Rating: (613 votes)
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"Extraordinarily Helpful"
7/26/2016 10:28:29 AM
  • Lesson 1: To Be, Or Not To Be - Doing Your Homework/Research Before You Begin

    Virtual Assistants are primarily workers who come out of corporate America from the position of administrative support in some form or another.
  • Lesson 2: Transition -The Shift From Employee to Business Owner

    An independent Virtual Assistant business is one of the least expensive businesses to start, but without properly planning your resources, you will not make it to the "profit line."
  • Lesson 3: Going Into Business Without Going Broke: How to Compete

    The first element that will determine your upstart success is your personal and professional time management. It is most important to get your entire family enrolled in your new business.
  • Lesson 4: Virtual Assistants - Corporate Choices

    If you want to simply jump out of the traditional workplace and start your own independent freelance operation, you can choose a corporate avenue similar to a temp service; or you can choose to find corporate work on your own.
  • Lesson 5: Virtual Assistants - Carving Out Your Niche: Services Offered

    The difference between perfection and excellence is perspective. If you strive for perfection, you risk never producing anything, because perfection can be easily redefined by every person who looks at the work.
  • Lesson 6: Networking - How to Grow Your Business and Market Appeal

    If you have not yet joined the millions that rank in the files of Facebook and other social networks, this segment will help you quickly acclimate to how the social networks work.
  • Lesson 7: Technology and International Competition

    Technology is something you must stay up on in the Virtual Assistant business. Your employees are not located on your client's site and, depending on how you set up your business, possibly not located on your site either.
  • Lesson 8: Small Business Appeal and Upstart Needs

    Entire VA businesses are built to cater to the needs of the small business owner or single professional shops. There are "virtual offices" that are leased to small business owners for a minimum set fee each month.
  • Lesson 9: Do What You Do Best

    Especially in the beginning of your venture as a Virtual Assistant for hire, it is important to remember -- first and foremost -- do what you do best.
  • Lesson 10: Organizations, Services, and Structures

    One of the first things you will decide when setting up your new VA business is what type of organization you want.
  • Lesson 11: Pricing Your Services

    While it is important to know and understand both sides of your clients' concerns, it is equally important to look out for your own interests.
  • Lesson 12: Working From Home

    Although you may see yourself as a business person, the business image can be especially difficult for mothers who may have small children at home.
  • Lesson 13: Expanding Your Business - Hiring Employees/New Locations

    To expand your VA business, there are some preliminary steps you need to take. Most VA businesses begin as most American businesses do: as a sole proprietorship.
  • Lesson 14: Pitfalls and Traps - Weathering Business Storms

    If you present your staff as top in their field of specialty, then your client will perceive value and expect to pay more for them.
  • Lesson 15: Strength and Prosperity as a Virtual Assistant

    To succeed as a virtual assistant, you must know that your personal strength is your ticket to your success. Your number one job is to please the client by meeting their needs.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Virtual Assistant 101
Course Number: 7550341
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional (Intermediate Level)
CEU Value: 1.4 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Student Testimonials

  • "This course and the instructor were great. I feel much more confident about starting my own VA business." -- Debby H.
  • "All parts were very useful. The reason it took me longer to finish the class is because I work. The online course is great for people that has a tight schedule to keep. I will be taking more classes with Universal Class. I learned a lot." -- Deborah S.
  • "Along with the actual lessons, I found the associated websites very helpful." -- Yvette J.
  • "I particularly enjoyed the assignments. I really took what the lessons were telling me and incorporated them into my life to answer the questions. I got a lot of ideas for my business that way! Great instructor." -- Ramona H.
  • "My only regret is that I did not engage in discussion with the instructor due to the stress of my job. I did what I had to do to complete the course but I am usually a more engaged student." -- Janice S.

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