Online Class: Delegation Skills

This class provides an understanding of the advantages of delegation, clarify appropriate and effective methods for carrying it out, including guidelines for assessment, motivation, and continual success.

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  • 14
  • 15
    Exams &
  • 1,472
    have taken this course
  • 6
    average time
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Course Description

Mastering Delegation: Unlocking Efficiency and Empowering Teams

Delegating tasks is more than simply handing off a responsibility. It's an intricate art form, one that's rooted in trust, strategy, and communication. This journey of entrusting tasks and roles that have been intertwined with your personal growth, experience, and investment is undoubtedly challenging. But, with the right guidance, delegation becomes not just an essential leadership tool but also the key to unlocking efficiency and team empowerment.

The Essence of Delegation

At its core, delegation is about creating space for growth – both for you and for your team. It's about fostering an environment where skills are utilized, potential is realized, and shared goals are achieved. Beyond just being a managerial tool, it is a transformative approach to achieving optimum efficiency without draining yourself mentally and emotionally.

Delegation serves dual purposes. As a noun, it refers to a team dedicated to a shared vision. As a verb, it embodies the act of guiding that team towards realizing that vision. This duality is central to our course – you'll learn not just the theory of delegation, but also the practical nuances of leading a dynamic and efficient team.

Key Pillars of Effective Delegation:

  1. The Decision to Delegate: While many claim to delegate, effective delegation involves a holistic approach: meticulous planning, preparation, and constant engagement with your team. It starts with introspection – understanding your leadership style, your strengths, and areas for growth. It's about setting clear goals, tracking progress, and refining strategies to ensure your organization operates at its peak.

  2. The Power of Delegation: Research consistently reveals that effective delegation leads to more engaged employees, managers who consistently meet their targets, and a workplace environment that buzzes with positivity and productivity. As you delve deeper into the course modules, you'll discover strategies to foster a cohesive team, ensure clear communication, and efficiently assess and monitor progress.

  3. The Blueprint for Delegation: A successful delegation strategy is anchored on a clear organizational chart, breaking down into four main components:

    • Vision: Your guiding star. It outlines the overarching goal and ensures every team member is aligned to this shared objective.

    • Goal Setting with 'SMART' Metrics: Each task or project must have clear, Specific, Measurable, Attainable, Realistic, and Timely goals. This ensures clarity and minimizes room for misunderstandings.

    • Objective Development: Each goal is achieved through a series of well-defined steps or objectives. They are the building blocks that lead to the realization of broader goals.

    • Responsibility Assignment: Assigning tasks based on expertise ensures efficiency. While some may oversee broader goals, others might focus on specific objectives. This clear distribution of tasks ensures that everyone knows their role and responsibilities.

Regular assessments and meetings facilitate open communication, providing insights into what's working and what needs adjustment. This iterative process helps identify skill gaps, recognize top performers, and optimize strategies for maximum productivity.

The Benefits of Structured Delegation:

Delegating with a strategic plan empowers your organization to function cohesively. It promotes transparency, ensures everyone is on the same page, and fosters a culture of mutual respect and understanding. The clear delineation of roles and responsibilities allows for individual growth within the collective framework of the organization.

Moreover, structured delegation identifies weak links. By assessing team members' performance, leaders can provide necessary training, realign roles, or even make difficult decisions for the greater good of the organization.


This course is more than a guide; it's a transformational journey from being a manager to evolving into a leader who delegates with intent and purpose. Embark on this journey with us and empower yourself and your team to reach unprecedented heights of efficiency and success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(419 votes)

Lesson 1: What Is Delegation?

Delegation is the answer to most problems you have as a manager or leader at work, or in your personal life. Additional lesson topics: Delegation and Supervision The Brian Tracy Success Library ; If You Want It Done Right, You Don't Have to Do It Yourself!: The Power of Effective Delegation 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Exam 1

Lesson 2: 5 Ways to Delete Tasks and Why You Should

Beyond delegation of duties or tasks, there is a need to know how to simply delete some of them. Additional lesson topics: Use the “70% Rule” to Know When to Delegate Tasks 8 Total Points
  • Lesson 2 Video
  • Assessment: Exam 2

Lesson 3: The 10-Step Process for Effective Delegation

All things change with time. If you are not flexible, yourself, it will be difficult to delegate effectively. Additional lesson topics: Delegation: Reference for Business 10 Total Points
  • Lesson 3 Video
  • Assessment: Exam 3

Lesson 4: Communication: How to Give Better Instructions for Better Results

In the delegation process, communication happens at every level, because it is a constant back and forth affair between a manager and his employee. Additional lesson topics: Art of Communication: Effective Delegation; Delegation and Empowerment: Communication is Key 10 Total Points
  • Lesson 4 Video
  • Assessment: Exam 4

Lesson 5: Feedback: How to Ask Questions and Listen

This lesson will focus specifically on feedback in the process of delegation. And though there are many reasons a boss, team, or co-worker might ask for feedback from others, it should be heavily integrated into the act of delegation. Additional lesson topics: The Delicate Art of Giving Feedback; Five Steps for Giving Productive Feedback 10 Total Points
  • Lesson 5 Video
  • Assessment: Exam 5

Lesson 6: Common Delegation Issues and How to Avoid Them

In this lesson you will be presented with situations that hinder delegation, and guidance on how to incorporate preventative measures. Additional lesson topics: 10 Common Leadership and Management Mistakes; Expanding and handling problems 9 Total Points
  • Lesson 6 Video
  • Assessment: Exam 6

Lesson 7: Setting Standards and Expectations for Excellent Performance

This lesson will focus specifically on setting standards and expectations for excellent performance in the process of delegation. Additional lesson topics: Setting and managing expectations; Holding Employees Accountable for Performance 10 Total Points
  • Lesson 7 Video
  • Assessment: Exam 7

Lesson 8: How to Motivate Your Staff Regularly

Both psychologists and business professionals who study behavior in the workplace suggest there are four basic levers that can be pulled. Additional lesson topics: Motivate and Influence Employee Behavior, Faster; Random Acts of Recognition 10 Total Points
  • Lesson 8 Video
  • Assessment: Exam 8

Lesson 9: Management by Objective

In this lesson, you will take the same pattern for writing goals and objectives for the jobs you assign, and simply write them for each individual to make the workplace expectations transparent to each person. Additional lesson topics: Use S.M.A.R.T. goals to launch management by objectives plan; Management by Objectives MBO 10 Total Points
  • Lesson 9 Video
  • Assessment: Exam 9

Lesson 10: Building Confidence in Your Staff

If managers are effective, then they will be a positive influence -- one that builds confidence in the employees who work for them. Additional lesson topics: Strategies For Building Confidence In Others; How to Build Self-Confidence in the Workplace 10 Total Points
  • Lesson 10 Video
  • Assessment: Exam 10

Lesson 11: How to Delegate Decision Making

The skills to delegate decision making are not easily acquired by the manager, or by the employee. Additional lesson topics: Empowerment and Delegation; How Can I Learn to Delegate Decision Making? 9 Total Points
  • Lesson 11 Video
  • Assessment: Exam 11

Lesson 12: Assessing and Providing Feedback

Assessment starts with goals. When everyone knows the goals, the expectations that the entire company supports, and each employee is trained to accomplish those goals, then the assessment part of that relationship between the company, management, and the team will flow naturally. Additional lesson topics: Providing Quality Feedback A Good Practice Guide 10 Total Points
  • Lesson 12 Video
  • Assessment: Exam 12

Lesson 13: Reverse Delegation - How It Happens, How to Prevent and Avoid

As manager, you will certainly frontload your staff on the requirements and time constraints of the job. Additional lesson topics: Avoiding Reverse Delegation 9 Total Points
  • Lesson 13 Video
  • Assessment: Exam 13

Lesson 14: 10 Qualities of a Successful Manager to Increase Output and Quality Through Delegation

There are 10 specific qualities or characteristics a manager must develop to lead the staff in this direction of increased quality production. 10 Total Points
  • Lesson 14 Video
  • Lesson discussions: End of Course Poll; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Exam 14
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what delegation is for the purposes of this course.
  • Describe 5 ways to delete tasks and why you should.
  • Summarize the 10-step process for effective delegation.
  • Summarize communication techniques that help successful delegation.
  • Identify feedback requirements for successful delegation.
  • Describe common delegation issues and how to avoid them.
  • Summarize setting standards and expectations for excellent performance.
  • Describe how to motivate your staff regularly.
  • Demonstrate management by objective.
  • Describe methods for building confidence in your staff.
  • Demonstrate how to delegate decision making.
  • Describe methods for assessing and providing feedback.
  • Define reverse delegation - how it happens, how to prevent and avoid.
  • Summarize 10 qualities of a successful manager to increase output and quality through delegation.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Delegation Skills
Course Number: 8900332
Lessons Rating: 4.4 / 5 Stars (419 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: November 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course was very helpful. I will be able to put many of the concepts into play with my staff in my classroom. There are also many pieces I can use with my students." -- Debbie H.
  • "I found this course very helpful, especially when doing the lesson assignments as I had to step outside of my current way of thinking to complete some of these asks. It helped to do them in the context of my current work and really think about the team and the projects." -- Kerry K.

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