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Dealing With Difficult People

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Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.

In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

Course material includes:
  • An overview of your rights in the workplace
  • Simple tips for reducing stress on the job
  • Establishing boundaries
  • Effective collaboration
  • Conflict resolution
  • Interpreting body language
  • Coping with aggressive behavior
  • Dealing with critics and power freaks
  • Working with slackers and energy vampires
  • Avoiding the gossip mill
  • Gender differences in the workplace
  • What to do when prejudice rears its ugly head
  • Standing up to a bullying boss

  • Completely Online
  • Self-Paced
  • Instructor Support
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

Average Lesson Rating: (1792 votes)
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"Extraordinarily Helpful"
  • Lesson 1 : Course Introduction

    Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you.
  • Lesson 2 : Basic Conflict Resolution

    This lesson may be a review of what you learned in grade school, but some grown-ups don't play by the rules. In the midst of dealing with a difficult person, it's easy to forget the fundamentals of conflict resolution.
  • Lesson 3: Understanding Body Language

    The messages conveyed by their body language are known as subtext, a term that is often used in the acting world to describe the underlying meaning of what is being said.
  • Lesson 4: Bullies

    Garnering a reputation for being a jerk breeds the contempt and mistrust of others, and has been shown to diminish chances for pay raises and promotions.
  • Lesson 5: Power Struggles: Handling Critics, Rivals, and Power Freaks

    This lesson identifies a few categories of difficult people who all have one thing in common. They are in pursuit of, you guessed it, power.
  • Lesson 6: Slackers and Energy Vampires

    Not only has slacking been labeled by many news stories as a workplace epidemic, there are numerous articles that attempt to illustrate the very little risk involved in turning in a below average performance.
  • Lesson 7: Office Gossip

    Office gossip can be immensely damaging to productivity and morale, and obviously, no one likes to be gossiped about.
  • Lesson 8: Problematic Personalities

    Some people are just hard to deal with. In this lesson we'll discuss several types of troublesome behavior and ways to address them without ruining your day.
  • Lesson 9: When Men and Women Collide: Gender Differences in the Workplace

    In this lesson, we'll discuss some common differences in the communication styles of men and women, and ways to address conflict that may arise from these differences.
  • Lesson 10: When The Bully Is Your Boss

    Many bosses fall into the category of power freaks. Whether the impulse to micro-manage and control is manifested in aggressive or passive-aggressive ways, a power freak boss can often leave you feeling stressed and walking on eggshells.
  • Lesson 11: Successful Collaboration

    This lesson will explore some of the keys to effective collaboration. Developing solutions as a team can sometimes be as difficult for adults as sharing a toy box is for a group of kids.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Dealing With Difficult People
Course Number: 7550249
Languages: English - United States, Canada and other English speaking countries
Course Type: How To
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Michelle Money
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1 Assignment: Are You a Difficult Person?Assignment25
Lesson 1: Course IntroductionExam9
Lesson 2 AssignmentAssignment25
Lesson 2: Basic Conflict ResolutionExam10
Lesson 3 AssignmentAssignment25
Lesson 3: Understanding Body LanguageExam11
Lesson 4 AssignmentAssignment25
Lesson 4: BulliesExam12
Lesson 5 AssignmentAssignment25
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With PanacheExam11
Lesson 6 AssignmentAssignment25
Lesson 6: Slackers and Energy VampiresExam12
Lesson 7 AssignmentAssignment25
Lesson 7: Gossip Girls (and Guys)Exam12
Lesson 8 AssignmentAssignment25
Lesson 8: Problematic PersonalitiesExam12
Lesson 9 AssignmentAssignment25
Lesson 9: When Men and Women Collide: Gender Differences In The WorkplaceExam9
Lesson 10 AssignmentAssignment25
Lesson 10: When The Bully Is Your BossExam10
Lesson 11 AssignmentAssignment25
Lesson 11: Successful CollaborationExam10
The Final ExamExam54
Total Points:452

Student Testimonials

  • "It is a great course, yet it may not work in all area's of life. (I am personally stuggling with it) Thank-you have a grat day; see you back on line." -- Richard P.
  • "The whole course was very helpful....This course was very helpful to what is happening in the society in Australia at the moment. Most people here don't know how to deal with people that are difficult. I have passed most of the course information to people that I used to work with to help them deal with a power play administrator that is causing everyone problems & helping them deal with it. This course has been wonderful to me & to others" -- Joy S.

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