Universal Class: Over 500 Online Certificate Courses
 

Dealing With Difficult People


$50.00
no certificate
- OR -
$75.00
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.
 
  • 11
    Lessons
  • 20
    Exams &
    Assignments
  • 7
    Hours
    average time
  • 0.7
    CEUs
  • 3,202
    Students
    have taken this course
 
 
 
 
 

Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.

In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

Course material includes:
  • An overview of your rights in the workplace
  • Simple tips for reducing stress on the job
  • Establishing boundaries
  • Effective collaboration
  • Conflict resolution
  • Interpreting body language
  • Coping with aggressive behavior
  • Dealing with critics and power freaks
  • Working with slackers and energy vampires
  • Avoiding the gossip mill
  • Gender differences in the workplace
  • What to do when prejudice rears its ugly head
  • Standing up to a bullying boss

Show More
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Related Courses

  • Kinesics 101 - Learn to Read Body Language
    Kinesics 101 - Learn to Read Body Language
    Reading Body Language, Using it to Your Advantage H aving the ability to read body language can go a long way in helping you throughout your life. You can learn to understand the cues, or signs, that people show when they tell a lie, or when they ...
    $75.00
    0.7 CEUs 7h
  • Diversity Training 101
    Diversity Training 101
    Diversity training is not a new concept, but one that many organizations have been implementing into their training programs. The idea is that when employees are exposed to a variety of different cultures, individuals with different sexual preferenc...
    $75.00
    0.7 CEUs 7h
  • Conflict Resolution 101
    Conflict Resolution 101
    Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and emplo...
    $75.00
    0.7 CEUs 7h
  • Anger Management 101
    Anger Management 101
    If you have been at the mercy of the negative consequences that result from mishandled anger, Anger Management 101 will provide relief. This insightful course is filled with both practical wisdom and application that will end the anger trap for good...
    $75.00
    0.5 CEUs 5h
  • How to Write Case Studies
    How to Write Case Studies
    What is a Case Study? A case study is an in-depth study of a singular situation, person or event. What does this mean? In most disciplines, studies are required to prove a hypothesis. These studies are usually very large in nature, with the goal...
    $95.00
    1.0 CEUs 10h
  • Emotional Intelligence
    Emotional Intelligence
    What is Emotional Intelligence? Emotional Intelligence, also commonly referred to as EI or EQ (for emotional quotient), is generally considered to be an objective measurement of an individual's ability to function within social or group setting...
    $75.00
    0.5 CEUs 5h
  • Abnormal Psychology 101
    Abnormal Psychology 101
    Abnormal Psychology is a highly complex and fascinating field of study. The modern psychological community has made tremendous strides in better understanding, diagnosing and treating abnormal disorders of the mind compared to centuries and even dec...
    $75.00
    0.7 CEUs 7h
  • Product Management 101
    Product Management 101
    Product management is the process of making the right product that solves the right problem for the right person at the right time. The right person is the customer, who along with business and technology, make up the heart of the product management...
    $75.00
    0.9 CEUs 9h
  • Business Branding 101
    Business Branding 101
    Take a look around you. Everywhere you look, you are faced with brands. From the brand of your television to the brand of your car, you are constantly surrounded by brands, and the many products the represent. In this course, you will go through and...
    $75.00
    0.6 CEUs 6h
  • Mindfulness in the Workplace
    Mindfulness in the Workplace
    In this day and age, it is more important than ever to know how to be in the moment at all times. To experience awareness of your surroundings at all times will lead to a more productive self, in both your personal life and in the workplace. Do you ...
    $75.00
    0.9 CEUs 9h
  • Resume Writing 101
    Resume Writing 101
    One of the most important and intimidating steps in the job search process is writing a solid resume that gets the attention you want and need. Unfortunately, many job seekers get overwhelmed before they even get started. The result is poorly-writte...
    $75.00
    0.9 CEUs 9h
  • Interview Skills
    Interview Skills
    Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overc...
    $75.00
    0.6 CEUs 6h
  • Cross-Cultural Communication
    Cross-Cultural Communication
    Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly d...
    $75.00
    0.7 CEUs 7h
  • Managing Your Career
    Managing Your Career
    This course will teach you the processes and strategies involved with successful career management. Whether you're contemplating starting a career, trying to choose a career path, or are looking to make changes or improvements to your career, this c...
    $75.00
    0.6 CEUs 6h
  • Recruitment and Retention Strategies
    Recruitment and Retention Strategies
    Recruiting & Retention Strategies is a course that's been specifically designed for professionals who are looking to improve their overall workforce. By looking at the best ways to retain employees and to recruit new talent, companies can ensure...
    $75.00
    0.5 CEUs 5h
  • Strategic Planning
    Strategic Planning
    Strategic planning is vital for ensuring an organization still will be a leader in its field 20 years in the future. The plan is a tool leadership can use to judge an organization's health at that moment. This course is a complete guide for writing ...
    $75.00
    1.0 CEUs 10h
  • Image Consultant
    Image Consultant
    An Image Consultant can be a generalist who is open to helping clients in many different areas or has a niche or two that defines the consultant's expertise. Image Consultants seek to meet needs in the area where they live, choose a specific niche f...
    $75.00
    1.0 CEUs 10h
  • Interpersonal Communication
    Interpersonal Communication
    This is a course on interpersonal communication, which is essentially a focus on communication within two-person relationships. This course presents concepts essential to understanding the complex dynamics that go into constructing and maintaining o...
    $75.00
    0.7 CEUs 7h
  • Running Effective Meetings
    Running Effective Meetings
    This course on running effective meetings trains professionals to understand the correct approach to planning, conducting, and participating in business meetings. This course will show how to send proper meeting notices, design powerful agendas, and...
    $75.00
    0.5 CEUs 5h
  • Team Building 101
    Team Building 101
    Team Building 101 is a course designed to help any team leader, from a sports coach to an executive professional, design and put together a winning team that achieves its goals. Lessons include vital information such as design and purpose of teams i...
    $75.00
    0.5 CEUs 5h
  • Writing Help Course Bundle
    Writing Help Course Bundle
    Writing Basics 101: Spelling, Grammar, Punctuation, Writing Structures: Most of us learned spelling and grammar in elementary school and brushed up on the rules occasionally in junior high or middle school. Once we entered high school, it was assu...
    $135.00
    6.1 CEUs 61h
  • Microsoft Project 2016
    Microsoft Project 2016
    Microsoft Project 2016 is a project management software program created for businesses and freelance professionals to help better manage individual projects that occur within companies. Although no project management software should be used to repla...
    $75.00
    0.8 CEUs 8h
  • How to Write Effective Policies and Procedures
    How to Write Effective Policies and Procedures
    Do your employees have a place where they can find information on everything from what happens to their job if they get sick or injured to whether it is okay if ...
    $75.00
    1.0 CEUs 10h
  • Customer Relationship Management
    Customer Relationship Management
    Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. (Peter Drucker) We are exposed to customer service (of one kind or another) at least once a day, every day of the week, fifty-two weeks...
    $75.00
    0.9 CEUs 9h
  • Customer Service 101
    Customer Service 101
    Good customer service is not about satisfying the cu stomer, it is about wowing the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable. Customer service is a...
    $75.00
    1.5 CEUs 15h
  • Sensitivity Training in the Workplace
    Sensitivity Training in the Workplace
    The most successful organizations and professionals understand that being able to work well with others is critical in today's increasingly diverse workforce. If you have co-workers, employees, or managers who don't share the same beliefs, backgroun...
    $75.00
    0.7 CEUs 7h
  • Delegation Skills
    Delegation Skills
    The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting ...
    $75.00
    0.6 CEUs 6h
  • Operations Management 101
    Operations Management 101
    Operations Management is a dynamic field in which individuals with the right skills, knowledge and talent can take a business to new heights and have a direct impact on daily operations and company profitability. Nearly 40% of all jobs are in the ar...
    $80.00
    0.5 CEUs 5h
  • Decision Making Skills
    Decision Making Skills
    The Decision-Making Process The decision-making process is choosing among two or more courses of action for a given situation. Making decisions is a part of everyday life. Some consider it an art, others a proficiency. Decisions may be personal or...
    $75.00
    0.8 CEUs 8h
  • Journalism 101
    Journalism 101
    This online course offers the student an introduction to the profession of journalism as a whole. It begins with a brief overview of journalism, acquainting students with the foundation of writing for the news industry. There is a lesson on the hist...
    $80.00
    1.4 CEUs 14h
  • Microsoft Visio 2016
    Microsoft Visio 2016
    Microsoft Visio 2016 is a program used to create diagrams and drawings of all types and for all purposes. Unlike the basic diagram functions found in other Office programs, such as Word or Excel, Visio offers advanced drawing and diagram functions t...
    $75.00
    0.7 CEUs 7h
  • Writing Effective Emails in the Workplace
    Writing Effective Emails in the Workplace
    The number of email accounts worldwide is predicted to increase from 3.1 billion in 2011 to nearly 4.1 billion by the end of 2015, according to research by the research firm the Radicati Group, Inc. That number represents an annual growth rate of 7 ...
    $75.00
    1.0 CEUs 10h
  • Purchasing and Vendor Management 101
    Purchasing and Vendor Management 101
    This concise course is designed to explore the institutional purchasing cycle for consumable materials, raw materials, spare parts, and capital assets. Additionally students will explore and develop a thorough understanding of the supplier/buyer rel...
    $75.00
    0.4 CEUs 4h
  • Mediation 101
    Mediation 101
    The individual who pursues a career as a mediator can look forward to a job that is personally satisfying and financially rewarding. With its emphasis on fairness and cooperation, this career is an ideal choice for those who are empathetic and want ...
    $95.00
    1.1 CEUs 11h
  • Job Performance Appraisals - A How To Guide
    Job Performance Appraisals - A How To Guide
    Job Performance Appraisals is an in-depth study of various performance appraisal methods. We'll discuss the benefits and challenges of various methodologies as well as alternatives to performance appraisals. Whether you are a CEO, a middle manager, ...
    $75.00
    0.6 CEUs 6h
  • Collaboration Skills
    Collaboration Skills
    Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...
    $75.00
    0.7 CEUs 7h
  • Management Essentials
    Management Essentials
    Management Essentials is a course that's designed to help new and recently appointed managers better understand their role in leadership. Through this course you will find out exactly what you need to learn about managing teams, as well as whether y...
    $75.00
    0.7 CEUs 7h
  • Healthy Relationships
    Healthy Relationships
    Whether you are in a new or long term romantic relationship, a busy student working with other colleagues, parents struggling to form a connection with your children, or a business person needing to form a relationship of trust with the employer--re...
    $75.00
    0.7 CEUs 7h
  • Confidence Building
    Confidence Building
    This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we com...
    $75.00
    0.6 CEUs 6h
  • Talent Management for Business
    Talent Management for Business
    Talent management has become one of the most popular new business management concepts designed to help companies leverage human capital for maximum gain. From strategic planning to acquiring talent to performance management and succession planning,...
    $75.00
    0.5 CEUs 5h
  • Critical Thinking
    Critical Thinking
    This course summarizes the goals and consequences of critical thinking, as well as items to be aware of when learning how to think critically, including cognitive biases and logical fallacies. The course also covers the value that comes from both in...
    $75.00
    0.5 CEUs 5h
  • Human Resources Productivity Course Bundle
    Human Resources Productivity Course Bundle
    Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they are ...
    $120.00
    2.9 CEUs 29h
  • Communication with Diplomacy and Tact
    Communication with Diplomacy and Tact
    Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings , communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations. This course on Communicating with ...
    $75.00
    0.5 CEUs 5h
  • Assertiveness Training
    Assertiveness Training
    The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or require...
    $75.00
    1.1 CEUs 11h
 
 

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,683 votes)

Lesson 1 : Course Introduction

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. 12 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Difficult People; Options for Dealing with Difficult People
  • Take Poll: Difficult People
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment: Are You a Difficult Person?
  • Complete Exam: Lesson 1: Course Introduction

Lesson 2 : Basic Conflict Resolution

This lesson may be a review of what you learned in grade school, but some grown-ups don't play by the rules. In the midst of dealing with a difficult person, it's easy to forget the fundamentals of conflict resolution. 10 Total Points
  • Lesson 2 Video
  • Review Article: Basic Conflict Resolution Strategies
  • Complete Exam: Lesson 2: Basic Conflict Resolution

Lesson 3: Understanding Body Language

The messages conveyed by their body language are known as subtext, a term that is often used in the acting world to describe the underlying meaning of what is being said. 11 Total Points
  • Lesson 3 Video
  • Review 2 Articles: 18 Ways to Improve Your Body Language; Body Lanuage
  • Complete Exam: Lesson 3: Understanding Body Language

Lesson 4: Bullies

Garnering a reputation for being a jerk breeds the contempt and mistrust of others, and has been shown to diminish chances for pay raises and promotions. 14 Total Points
  • Lesson 4 Video
  • Review Article: Bullies in the Workplace
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Bullies

Lesson 5: Power Struggles: Handling Critics, Rivals, and Power Freaks

This lesson identifies a few categories of difficult people who all have one thing in common. They are in pursuit of, you guessed it, power. 13 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Accepting Criticism; Criticism in the Workplace
  • Take Poll: Rivalry
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache

Lesson 6: Slackers and Energy Vampires

Not only has slacking been labeled by many news stories as a workplace epidemic, there are numerous articles that attempt to illustrate the very little risk involved in turning in a below average performance. 14 Total Points
  • Lesson 6 Video
  • Review Article: Energy Vampires
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Slackers and Energy Vampires

Lesson 7: Office Gossip

Office gossip can be immensely damaging to productivity and morale, and obviously, no one likes to be gossiped about. 14 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Gossip at Work; How to Stop Gossip
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Gossip Girls (and Guys)

Lesson 8: Problematic Personalities

Some people are just hard to deal with. In this lesson we'll discuss several types of troublesome behavior and ways to address them without ruining your day. 14 Total Points
  • Lesson 8 Video
  • Review Article: Dealing with Problematic People in the Workplace
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Problematic Personalities

Lesson 9: When Men and Women Collide: Gender Differences in the Workplace

In this lesson, we'll discuss some common differences in the communication styles of men and women, and ways to address conflict that may arise from these differences. 9 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Gender at Work; Gender Differences at Work
  • Complete Exam: Lesson 9: When Men and Women Collide: Gender Differences In The Workplace

Lesson 10: When The Bully Is Your Boss

Many bosses fall into the category of power freaks. Whether the impulse to micro-manage and control is manifested in aggressive or passive-aggressive ways, a power freak boss can often leave you feeling stressed and walking on eggshells. 12 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Beat the Bully Boss; When the Bully is the Boss
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: When The Bully Is Your Boss

Lesson 11: Successful Collaboration

This lesson will explore some of the keys to effective collaboration. Developing solutions as a team can sometimes be as difficult for adults as sharing a toy box is for a group of kids. 64 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Collaboration at Work; Collaboration Tips
  • Take Poll: Collaboration
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 11: Successful Collaboration
  • Complete: The Final Exam
187
Total Course Points
Show More
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
Show More
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Dealing With Difficult People
Course Number: 7550249
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: How To
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Dennis Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$50
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$75
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Best Value
ALL COURSES
Certificates & CEUs
$189
per year
You save 50%!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 500+
Platinum Monthly
ALL COURSES
Certificates & CEUs
$59 first month
$29.00 / each consecutive month thereafter
 
Billed monthly
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete Monthly
No. of courses 500+
 

Student Testimonials

  • "It is a great course, yet it may not work in all area's of life. (I am personally stuggling with it) Thank-you have a grat day; see you back on line." -- Richard P.
  • "The whole course was very helpful....This course was very helpful to what is happening in the society in Australia at the moment. Most people here don't know how to deal with people that are difficult. I have passed most of the course information to people that I used to work with to help them deal with a power play administrator that is causing everyone problems & helping them deal with it. This course has been wonderful to me & to others" -- Joy S.
Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube
© Copyright 1999-2018 Universal Class™ All rights reserved.