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Dealing With Difficult People


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  • 11
    Lessons
  • 20
    Exams &
    Assignments
  • 7
    Hours
    average time
  • 0.7
    CEUs
  • 3,445
    Students
    have taken this course
 
 
 
 
 

Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.

In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

Course material includes:
  • An overview of your rights in the workplace
  • Simple tips for reducing stress on the job
  • Establishing boundaries
  • Effective collaboration
  • Conflict resolution
  • Interpreting body language
  • Coping with aggressive behavior
  • Dealing with critics and power freaks
  • Working with slackers and energy vampires
  • Avoiding the gossip mill
  • Gender differences in the workplace
  • What to do when prejudice rears its ugly head
  • Standing up to a bullying boss

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,829 votes)

Lesson 1 : Course Introduction

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. 12 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Difficult People; Options for Dealing with Difficult People
  • Take Poll: Difficult People
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment: Are You a Difficult Person?
  • Complete Exam: Lesson 1: Course Introduction

Lesson 2 : Basic Conflict Resolution

This lesson may be a review of what you learned in grade school, but some grown-ups don't play by the rules. In the midst of dealing with a difficult person, it's easy to forget the fundamentals of conflict resolution. 10 Total Points
  • Lesson 2 Video
  • Review Article: Basic Conflict Resolution Strategies
  • Complete Exam: Lesson 2: Basic Conflict Resolution

Lesson 3: Understanding Body Language

The messages conveyed by their body language are known as subtext, a term that is often used in the acting world to describe the underlying meaning of what is being said. 11 Total Points
  • Lesson 3 Video
  • Review 2 Articles: 18 Ways to Improve Your Body Language; Body Lanuage
  • Complete Exam: Lesson 3: Understanding Body Language

Lesson 4: Bullies

Garnering a reputation for being a jerk breeds the contempt and mistrust of others, and has been shown to diminish chances for pay raises and promotions. 14 Total Points
  • Lesson 4 Video
  • Review Article: Bullies in the Workplace
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4: Bullies

Lesson 5: Power Struggles: Handling Critics, Rivals, and Power Freaks

This lesson identifies a few categories of difficult people who all have one thing in common. They are in pursuit of, you guessed it, power. 13 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Accepting Criticism; Criticism in the Workplace
  • Take Poll: Rivalry
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache

Lesson 6: Slackers and Energy Vampires

Not only has slacking been labeled by many news stories as a workplace epidemic, there are numerous articles that attempt to illustrate the very little risk involved in turning in a below average performance. 14 Total Points
  • Lesson 6 Video
  • Review Article: Energy Vampires
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6: Slackers and Energy Vampires

Lesson 7: Office Gossip

Office gossip can be immensely damaging to productivity and morale, and obviously, no one likes to be gossiped about. 14 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Gossip at Work; How to Stop Gossip
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7: Gossip Girls (and Guys)

Lesson 8: Problematic Personalities

Some people are just hard to deal with. In this lesson we'll discuss several types of troublesome behavior and ways to address them without ruining your day. 14 Total Points
  • Lesson 8 Video
  • Review Article: Dealing with Problematic People in the Workplace
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8: Problematic Personalities

Lesson 9: When Men and Women Collide: Gender Differences in the Workplace

In this lesson, we'll discuss some common differences in the communication styles of men and women, and ways to address conflict that may arise from these differences. 9 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Gender at Work; Gender Differences at Work
  • Complete Exam: Lesson 9: When Men and Women Collide: Gender Differences In The Workplace

Lesson 10: When The Bully Is Your Boss

Many bosses fall into the category of power freaks. Whether the impulse to micro-manage and control is manifested in aggressive or passive-aggressive ways, a power freak boss can often leave you feeling stressed and walking on eggshells. 12 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Beat the Bully Boss; When the Bully is the Boss
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10: When The Bully Is Your Boss

Lesson 11: Successful Collaboration

This lesson will explore some of the keys to effective collaboration. Developing solutions as a team can sometimes be as difficult for adults as sharing a toy box is for a group of kids. 64 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Collaboration at Work; Collaboration Tips
  • Take Poll: Collaboration
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 11: Successful Collaboration
  • Complete: The Final Exam
187
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Dealing With Difficult People
Course Number: 7550249
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: How To (Self-Paced, Online Class)
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Dennis Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

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Student Testimonials

  • "It is a great course, yet it may not work in all area's of life. (I am personally stuggling with it) Thank-you have a grat day; see you back on line." -- Richard P.
  • "The whole course was very helpful....This course was very helpful to what is happening in the society in Australia at the moment. Most people here don't know how to deal with people that are difficult. I have passed most of the course information to people that I used to work with to help them deal with a power play administrator that is causing everyone problems & helping them deal with it. This course has been wonderful to me & to others" -- Joy S.

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