Online Class: Effective Communication Skills

From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with those around you.

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  • 6,297
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Course Description

Mastering the Art of Communication: A Pathway to Personal and Professional Efficacy

In every corner of human interaction, communication holds the reins. The casual banter with a café barista, the engaging pitch in a conference room, or the heartfelt conversation with a loved one - each of these encounters underscore the pivotal role of communication. It not only mirrors your personality but also carves the depth and quality of relationships you build with the world around you.

In an age of globalization and digital connectivity, communication has expanded beyond the simple exchange of words. While verbal interactions remain integral, non-verbal cues, written correspondences, and technology-mediated communication hold equal gravitas. Despite this vastness, certain foundational principles of effective communication remain universal. A mastery of these, combined with skills like conflict resolution and negotiation, paves the way for enriched personal and professional connections.

For professionals navigating the corporate world, individuals yearning to enhance personal bonds, or anyone striving for clarity and confidence in their interactions, mastering communication is the key. It's the bridge that not only prevents misunderstandings but also propels you towards unparalleled success.

Course Outline:

  • Lesson 1: Recognizing and Understanding Communication Styles

    • Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.
  • Lesson 2: Verbal Communication

    • Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.
  • Lesson 3: Nonverbal Communication

    • Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.
  • Lesson 4: Communicating in Writing

    • Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.
  • Lesson 5: Cultivating Conversational Skills

    • Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.
  • Lesson 6: Group Communication

    • Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.
  • Lesson 7: Communications Technology

    • Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.
  • Lesson 8: Barriers to Communication

    • Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.
  • Lesson 9: Cultural Aspects of Communication

    • Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.
  • Lesson 10: Disagreements and Conflicts

    • Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.
  • Lesson 11: Negotiation

    • Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.
  • Lesson 12: Constructive Criticism

    • Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.

This transformative course promises not just a theoretical understanding but a practical toolkit to elevate your communication acumen. By the end, you'll be equipped to articulate with clarity, empathize genuinely, and interact confidently in diverse settings. Join us in this enlightening journey to become an adept communicator.

Course Motivation

What is Communication?

Communication is more than just the act of talking. For true communication to happen, ideas have to be shared and understood among people. While talking is certainly one of the most obvious methods we use to relate thoughts and ideas to one another, it is not the only form of communication we use regularly. Have you ever had an entire conversation without even speaking a word? A glance here. A head nod there. Maybe a couple of gestures. Without even opening your mouth, you can communicate entire thoughts to other people.

There are a number of ways to define communication styles. It seems that every self-help or public speaking book has yet another way to categorize the ways people prefer to communicate. The labels placed on the various communication styles are much less important than taking the time to simply consider what your own style might be. The more you know about the various styles of communication, the more effective you can be, not just in making your own points, but also in understanding what others are trying to communicate to you.

One common method for determining communication styles is to break them down into the following categories: Passive, Aggressive, Passive-Aggressive, and Assertive.

Passive Communication

Those who use a passive style of communication often keep their own feelings hidden from others. The goal with this type of communication is to avoid conflict. Rather than risk causing some sort of upset, the Passive Communicator will avoid expressing his or her own opinions and will accept those of others instead.

If the Passive Communicator does choose to express an opinion, it will usually be done very quietly, and he or she is unlikely to defend it very strongly. In addition to a quiet tone of voice, passive communication can be recognized by the way in which the individual avoids eye contact. Because the Passive Communicator is so concerned about avoiding conflict, he or she is constantly holding back personal opinions in favor of those of others. This is the person who doesn't want to "rock the boat."

The Passive Communicator will often say things like:

  • I don't know.
  • You decide.
  • It doesn't matter to me.
  • Whatever you think.

This inability to stand up for oneself has some major disadvantages, though. Unfortunately, someone who always engages in passive communication may eventually "blow up" from the pressure of always deferring to other people's ideas and opinions.

The Passive Communicator tends to get very little accomplished. He or she doesn't offer ideas on how to do things better or more efficiently, for example. In an effort not to be singled out, he or she is unlikely to do an exceptional job in the workplace.

Aggressive Communication

Aggressive communication has a lot to do with trying to protect one's own ideas and opinions. The Aggressive Communicator is so concerned with having his or her ideas accepted that they often do so at the expense of others. This person tends to look at every situation as if it is a battle, and he or she wants to win.

This type of communication generally includes the use of a loud voice. In fact, Aggressive Communicators may often appear to be quite angry. This is because they know that others are less likely to question them out of fear of being attacked. Eye contact is often used in a way that makes it intimidating. The words used may also be quite intimidating, and an Aggressive Communicator can go so far as to verbally abuse others.

The Aggressive Communicator will often say things like:

  • We do it my way, or we don't do it at all.
  • Your idea is stupid.
  • Feelings don't matter.
  • I know what's best.

The Aggressive Communicator will use manipulation to get his or her way. This might include attempting to make others feel guilty, or trying to control their actions. These people will often go so far as to use covert tactics to be sure that things are done their way. While these methods may work on the surface, they do little to foster any real relationships. While the Aggressive Communicator may be getting a point across, he or she is likely not hearing and accepting the ideas of others. This leads to a lack of respect and trust from friends, family, co-workers, and customers.

Passive-Aggressive Communication

While passive communication and aggressive communication are very different from one another, they can actually be combined to create a third communication style. Passive-Aggressive Communicators tend to avoid obvious conflict, but there is still a need to manipulate the situation. In many cases, there is some sort of "payback" given in return for having their opinions overlooked. The individual appears to go along with decisions but does so in order to get revenge later.

Some of the common tactics of the Passive-Aggressive Communicator are to agree with others to their faces and then belittle them behind their backs. Sarcasm is one of the biggest tools for this type of interaction. Passive-Aggressive Communicators may enjoy watching others fail because things were not done their way in the first place. Back-handed compliments are another tactic employed.

The Passive-Aggressive Communicator will often say things like:

  • That's fine with me, but don't be surprised if someone else gets mad.
  • You did a great job. No one will probably notice that mistake.
  • Sure we can do things your way. (Then mutters to self that "your way" is stupid.)

Passive-aggressive communication has a lot to do with sabotage. The individual may feel powerless and therefore finds ways to subtly manipulate the situation. Passive-Aggressive Communicators don't feel like they can directly confront the cause of their frustration, so they do their best to "get back at" it. This can extend to gossiping and finding ways to disrupt others.

Assertive Communication

The most effective communication style is assertive communication. This includes really sharing opinions, as well as advocating for one's own rights. Unlike the Aggressive Communicator, though, this person will not trample on the rights and opinions of others. Assertive Communicators are able to balance a respect for themselves, with a respect for others.

Many of the tactics employed by Assertive Communicators will be covered throughout this course, but some of them include things like using a calm, clear tone of voice, actually interacting with others, not interrupting, avoiding manipulation (either manipulating others or being manipulated), using good eye contact, and remaining in control of one's self. This leads to communication that is a two-way street, and the Assertive Communicator is likely to garner respect from those around him or her. This also allows for growth, as everyone involved is allowed to hear different opinions and share their own thoughts and ideas.

The Assertive Communicator will often say things like:

  • I hear what you're saying.
  • I would appreciate it if you would...
  • How can we work this out?

Assertive communication is also the best choice, because it avoids a lot of the emotional outbursts that are prevalent with the other types of communication. It is easier to solve problems when they do arise. It can be difficult to stay on track, however, especially when dealing with different types of communicators. It is important to avoid getting defensive, and to try to remain as objective as possible. It is possible that someone else's idea really is better than yours. On the other hand, it's possible that you have the best idea in the room, and the Assertive Communicator will advocate for it.

If communication is just getting shut down, the Assertive Communicator may have to stop the conversation and pick it up another time when tempers aren't flaring. It's best to validate the other people's experiences and feelings by saying things like, "I can see why you feel that way." This means that the Assertive Communicator must also be willing to hear what others have to say, and it's possible that others will have good points. This type of communication is effective, because both parties are willing to look at themselves and change or compromise when the situation calls for it.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.3 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(5,236 votes)

Lesson 1: Recognizing and Understanding Communication Styles

This lesson will help recognize four of the major communication styles. Each style serves a different purpose, and you will be able to identify those and understand which is the most effective. 101 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam: Recognizing and Understanding Communication Styles

Lesson 2: Verbal Communication

This lesson will break down verbal communication into various subcategories. It will help to find key areas for improvement when misunderstandings arise. 100 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam: Verbal Communication

Lesson 3: Nonverbal Communication

This lesson will help you learn to use nonverbal cues to better understand others. Likewise, you can hone these skills to be sure you are effectively communicating your ideas. 90 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam: Nonverbal Communication

Lesson 4: Communicating in Writing

This lesson will address the different components of written communication. It will enable individuals to use writing to maximize their ability to communicate for personal and business reasons. 100 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam: Communicating in Writing

Lesson 5: Cultivating Conversational Skills

This lesson teaches the most important skills required to use conversation as an effective form of communication. Mastering conversational skills makes you more interesting, and more likely to truly experience two-sided communication. 90 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam: Cultivating Conversational Skills

Lesson 6: Group Communication

In this lesson, you will learn more about group dynamics and how to use them to your advantage. Groups have very specific ways of interacting, and anticipating this can be invaluable in making sure the group actually is effective. 100 Total Points
  • Lesson 6 Video
  • Lesson discussions: We can increase the power of communication by various methods.
  • Assessment: Lesson 6 Exam: Group Communication

Lesson 7: Communications Technology

In this lesson, you will learn more about the technology currently available to make communication faster and easier. You will also learn what kinds of repercussions this access to instant communication has on business and personal relationships. 70 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam: Communications Technology

Lesson 8: Barriers to Communication

The goal of this lesson is to learn to recognize where there might be breakdowns in communication. By knowing what problems you are facing, you are more prepared to avoid them altogether. 100 Total Points
  • Lesson 8 Video
  • Lesson discussions: You can overcome the barriers of communication
  • Assessment: Lesson 8 Exam: Barriers to Communication

Lesson 9: Cultural Aspects of Communication

In this lesson, you will learn about the field of cross-cultural communication. You will discover what types of barriers to expect, and what you can do to overcome them. 100 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam: Cultural Aspects of Communication

Lesson 10: Disagreements and Conflicts

In this lesson, you will learn how to handle disagreements before and after they occur. 100 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam: Disagreements and Conflicts

Lesson 11: Negotiation

In this lesson, you will learn the basics of negotiation. It will also pull together some of the skills you have learned throughout this course and show you how to utilize them to reach a specific goal. 100 Total Points
  • Lesson 11 Video
  • Lesson discussions: Effective Communication can use for negotiations
  • Assessment: Lesson 11 Exam: Negotiation

Lesson 12: Constructive Criticism

In this lesson, you will learn how to offer and receive constructive criticism. You will also learn the dynamics of the critical relationship. 137 Total Points
  • Lesson 12 Video
  • Lesson discussions: Final Course Poll - Your Opinion; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 12 Exam: Constructive Criticism
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Effective Communication Skills
Course Number: 7550121
Lessons Rating: 4.3 / 5 Stars (5,236 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "It was very informative. I learned what type of communicator I was. This will help me improve my communication with the employees here at work. This was a great resource for my self improvement." -- Marlene W.
  • "I really enjoyed this class and liked how it intertwined with both personal and career environments. I practice every chance I get. Thank you!" -- Jennifer J.
  • "I enjoyed this course and have taken away some very good comments and suggestions to help me in my work." -- Pam C.
  • "Thank you for this course! It was fun and helpful. I really enjoyed this. This was very enlightening. Thank you for your help. I will be doing more." -- Dennis C.
  • "The course has helped me in the area of conflict resolution and made me reflect in my communication with others. The course instructor was very supportive and available ." -- Clodagh B.
  • "I felt this class was a great learning tool for using effective communication as a key in your personal and professional relationships. It is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. You were able to see how the transmittal of your content is important in the way it is received and understood during your interactions in your personal and professional life." -- Vicki C.
  • "Everything was beautiful!" -- Lakiahia C.

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