Universal Class: Over 500 Online Certificate Courses
 

Effective Communication 101


$50.00
no certificate
- OR -
$75.00
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.
 
  • 12
    Lessons
  • 18
    Exams &
    Assignments
  • 7
    Hours
    average time
  • 0.7
    CEUs
  • 3,266
    Students
    have taken this course
 
 
 
 
 

Course Description

Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with those around you.

Although there are many sides to communication (including verbal interactions, nonverbal cues, and even using technology to maximize impact), there are a few basic fundamentals that span across the nation and around the globe. By understanding the way you communicate and increasing your knowledge of conflict resolution and negotiation, you can increase your probability for success with others.

Whether you are working in the business community, strengthening your personal relationships, or simply seeking to increase your comfort in reaching out to others as a whole, effective communication is your bridge from potentially hazardous misunderstandings to personal--and professional--success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating) 4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,869 votes)

Lesson 1: Recognizing and Understanding Communication Styles

This lesson will help recognize four of the major communication styles. Each style serves a different purpose, and you will be able to identify those and understand which is the most effective. 101 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Exam: Recognizing and Understanding Communication Styles

Lesson 2: Verbal Communication

This lesson will break down verbal communication into various subcategories. It will help to find key areas for improvement when misunderstandings arise. 100 Total Points
  • Lesson 2 Video
  • Complete: Lesson 2 Exam: Verbal Communication

Lesson 3: Nonverbal Communication

This lesson will help you learn to use nonverbal cues to better understand others. Likewise, you can hone these skills to be sure you are effectively communicating your ideas. 92 Total Points
  • Lesson 3 Video
  • Complete Assignment: Lesson 3: Non Verbal Communication as an Effective Communication Medium
  • Complete: Lesson 3 Exam: Nonverbal Communication

Lesson 4: Communicating in Writing

This lesson will address the different components of written communication. It will enable individuals to use writing to maximize their ability to communicate for personal and business reasons. 100 Total Points
  • Lesson 4 Video
  • Review Article: Writing Skills
  • Complete: Lesson 4 Exam: Communicating in Writing

Lesson 5: Cultivating Conversational Skills

This lesson teaches the most important skills required to use conversation as an effective form of communication. Mastering conversational skills makes you more interesting, and more likely to truly experience two-sided communication. 90 Total Points
  • Lesson 5 Video
  • Complete: Lesson 5 Exam: Cultivating Conversational Skills

Lesson 6: Group Communication

In this lesson, you will learn more about group dynamics and how to use them to your advantage. Groups have very specific ways of interacting, and anticipating this can be invaluable in making sure the group actually is effective. 100 Total Points
  • Lesson 6 Video
  • Take Poll: We can increase the power of communication by various methods.
  • Complete: Lesson 6 Exam: Group Communication

Lesson 7: Communications Technology

In this lesson, you will learn more about the technology currently available to make communication faster and easier. You will also learn what kinds of repercussions this access to instant communication has on business and personal relationships. 70 Total Points
  • Lesson 7 Video
  • Complete: Lesson 7 Exam: Communications Technology

Lesson 8: Barriers to Communication

The goal of this lesson is to learn to recognize where there might be breakdowns in communication. By knowing what problems you are facing, you are more prepared to avoid them altogether. 110 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Communication Problems; Keys to Effective Communication
  • Take Poll: You can overcome the barriers of communication
  • Complete Assignment: Lesson 8: Communications and Conflicts
  • Complete: Lesson 8 Exam: Barriers to Communication

Lesson 9: Cultural Aspects of Communication

In this lesson, you will learn about the field of cross-cultural communication. You will discover what types of barriers to expect, and what you can do to overcome them. 100 Total Points
  • Lesson 9 Video
  • Complete: Lesson 9 Exam: Cultural Aspects of Communication

Lesson 10: Disagreements and Conflicts

In this lesson, you will learn how to handle disagreements before and after they occur. 110 Total Points
  • Lesson 10 Video
  • Complete Assignment: Lesson 10: Conflict Resolution Techniques
  • Complete: Lesson 10 Exam: Disagreements and Conflicts

Lesson 11: Negotiation

In this lesson, you will learn the basics of negotiation. It will also pull together some of the skills you have learned throughout this course and show you how to utilize them to reach a specific goal. 100 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Assertive Communication; Compromise
  • Take Poll: Effective Communication can use for negotiations
  • Complete: Lesson 11 Exam: Negotiation

Lesson 12: Constructive Criticism

In this lesson, you will learn how to offer and receive constructive criticism. You will also learn the dynamics of the critical relationship. 147 Total Points
  • Lesson 12 Video
  • Take Poll: Final Course Poll - Your Opinion
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Assignment: Lesson 12: Receiving Criticism
  • Complete: Lesson 12 Exam: Constructive Criticism
  • Complete: The Final Exam
1220
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Effective Communication 101
Course Number: 7550121
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Motivational (Self-Paced, Online Class)
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Deirdre Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$50
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$75
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Best Value
ALL COURSES
Certificates & CEUs
$189
per year
You save 50%!
Billed once
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 500+
Platinum Monthly
ALL COURSES
Certificates & CEUs
$59 first month
$29.00 / each consecutive month thereafter
 
Billed monthly
Includes all 500+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete Monthly
No. of courses 500+
 

Related Courses

  • Time Management 101
    Time Management 101
    Managing time effectively is fundamental to success. It also factors into achieving balance in our lives. Today, we're busier than ever--at work and at home. Having enough time for things that are important, things we want or need to do, or even to ...
    $75.00
    0.7 CEUs 7h
  • Conflict Resolution 101
    Conflict Resolution 101
    Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and emplo...
    $75.00
    0.7 CEUs 7h
  • Dealing With Difficult People
    Dealing With Difficult People
    Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be...
    $75.00
    0.7 CEUs 7h
  • Anatomy and Physiology 101
    Anatomy and Physiology 101
    This self-paced, online anatomy and physiology course covers all the bodily systems playing a major role in human anatomy. The material is presented in a practical and comprehensive manner. The focus of the course is on the need-to-know facts that m...
    $90.00
    2.1 CEUs 21h
  • Office 2016: Word, Excel, PowerPoint and Outlook
    Office 2016: Word, Excel, PowerPoint and Outlook
    Microsoft Word 2016: Microsoft Word 2016 is the latest version of the popular word processing software offered as part of the Microsoft Office suite. This course will teach you all the skills you'll need to successfully use Word 2016. You'll learn ...
    $110.00
    3.2 CEUs 32h
  • Memory and Concentration Techniques
    Memory and Concentration Techniques
    Memory, concentration, focus, communication, problem solving and relationships all interconnect and interact to give us the information we need to function properly in the everyday world. T his course will focus on these topics and explore how memor...
    $80.00
    1.1 CEUs 11h
  • Writing Help Course Bundle
    Writing Help Course Bundle
    Writing Basics 101: Spelling, Grammar, Punctuation, Writing Structures: Most of us learned spelling and grammar in elementary school and brushed up on the rules occasionally in junior high or middle school. Once we entered high school, it was assu...
    $135.00
    6.1 CEUs 61h
  • Human Resources Productivity Course Bundle
    Human Resources Productivity Course Bundle
    Human Resources Management 101: Today, many managers enter the world of human resources simply because they are exceptional managers. They have climbed the rank and file of the corporate ladder, succeeding at each rung, to the point where they are ...
    $120.00
    2.9 CEUs 29h
  • Writing Effective Emails in the Workplace
    Writing Effective Emails in the Workplace
    The number of email accounts worldwide is predicted to increase from 3.1 billion in 2011 to nearly 4.1 billion by the end of 2015, according to research by the research firm the Radicati Group, Inc. That number represents an annual growth rate of 7 ...
    $75.00
    1.0 CEUs 10h
  • How to Write Effective Policies and Procedures
    How to Write Effective Policies and Procedures
    Do your employees have a place where they can find information on everything from what happens to their job if they get sick or injured to whether it is okay if ...
    $75.00
    1.0 CEUs 10h
  • Introduction to Six Sigma
    Introduction to Six Sigma
    Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practi...
    $95.00
    0.9 CEUs 9h
  • Delegation Skills
    Delegation Skills
    The Art of Delegation Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. Letting ...
    $75.00
    0.6 CEUs 6h
  • Marketing 101
    Marketing 101
    Have you ever wondered how a product makes it to market? How a business decides what type of advertising to use, and who the ideal customer is? Are you interested in direct and online marketing, or the global marketplace? Are you looking to obtain a...
    $90.00
    0.9 CEUs 9h
  • Managerial Accounting 101
    Managerial Accounting 101
    Managerial accounting is not as widely used as other forms of accounting, nor is it as known. While companies concern themselves with financial accounting methods like audits, budgets and financial statements, they often completely ignore the forwar...
    $90.00
    0.5 CEUs 5h
  • JQuery Programming
    JQuery Programming
    JQuery is one of the most popular frameworks on the web that deals with client-side scripting for styling web pages and performing asynchronous events. It's built on the JavaScript language, so anyone familiar with the JavaScript language will pick ...
    $85.00
    0.9 CEUs 9h
  • Understanding Learning Styles
    Understanding Learning Styles
    Welcome to this course on learning styles. After completing it, you should have a basic understanding of different learning styles and how they apply to today's students. You will learn about: the beginnings of learning style theory multiple intell...
    $75.00
    0.7 CEUs 7h
  • Business Branding 101
    Business Branding 101
    Take a look around you. Everywhere you look, you are faced with brands. From the brand of your television to the brand of your car, you are constantly surrounded by brands, and the many products they represent. In this course, you will go through an...
    $75.00
    0.6 CEUs 6h
  • Kaizen 101 - An Introduction
    Kaizen 101 - An Introduction
    In Japan, continuous improvement has been a key part of personal development and business culture for decades, but it's a relatively new concept in western culture. The Japanese term for continuous improvement is Kaizen which simply means change for...
    $75.00
    0.5 CEUs 5h
  • Business Math 101
    Business Math 101
    This course takes you through an overview of the wonderful world of business mathematics. The course is designed for a person of any age and anywhere in the world. All that is required of the learner are a computer, a connection to the internet, a...
    $75.00
    1.2 CEUs 12h
  • How to Write Case Studies
    How to Write Case Studies
    What is a Case Study? A case study is an in-depth study of a singular situation, person or event. What does this mean? In most disciplines, studies are required to prove a hypothesis. These studies are usually very large in nature, with the goal ...
    $95.00
    1.0 CEUs 10h
  • Collaboration Skills
    Collaboration Skills
    Collaboration results in the best possible solution to any given issue since all the ideas, solutions, best practices, resources, skills, and issues were examined, discussed, and evaluated using the best possible criterion from a wide spectrum of kn...
    $75.00
    0.7 CEUs 7h
  • Journalism 101
    Journalism 101
    This online course offers the student an introduction to the profession of journalism as a whole. It begins with a brief overview of journalism, acquainting students with the foundation of writing for the news industry. There is a lesson on the hist...
    $80.00
    1.4 CEUs 14h
  • Business Etiquette
    Business Etiquette
    Proper Business Etiquette is a fundamental requirement for all jobs. Great business etiquette can set you apart from the competition and position your career in the right direction for growth and opportunity. In this course we look at several factor...
    $75.00
    0.5 CEUs 5h
  • Leadership and Supervision 101
    Leadership and Supervision 101
    The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lea...
    $75.00
    0.6 CEUs 6h
  • Critical Thinking
    Critical Thinking
    This course summarizes the goals and consequences of critical thinking, as well as items to be aware of when learning how to think critically, including cognitive biases and logical fallacies. The course also covers the value that comes from both in...
    $75.00
    0.5 CEUs 5h
  • Strategic Planning
    Strategic Planning
    Strategic planning is vital for ensuring an organization still will be a leader in its field 20 years in the future. The plan is a tool leadership can use to judge an organization's health at that moment. This course is a complete guide for writing ...
    $75.00
    1.0 CEUs 10h
  • Report Writing 101
    Report Writing 101
    Introduction to Report Writing Organizing and writing reports for business can take up a lot of valuable time and money. They are a necessary evil used to explain and/or justify expenses, events, accidents, policy changes, as well as document nume...
    $75.00
    1.0 CEUs 10h
  • Mastering Conversation Skills
    Mastering Conversation Skills
    This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings. We begin with an overview of the building blocks of communication, providing a foundation for understandin...
    $75.00
    0.5 CEUs 5h
  • Business Coaching
    Business Coaching
    Choosing a career in business coaching can be a long and rewarding experience. You can start your career as a business coach using the knowledge and experience you developed on your own. In order to have a fully functioning and successful coaching c...
    $75.00
    1.0 CEUs 10h
  • Healthy Relationships
    Healthy Relationships
    Whether you are in a new or long term romantic relationship, a busy student working with other colleagues, parents struggling to form a connection with your children, or a business person needing to form a relationship of trust with the employer--re...
    $75.00
    0.7 CEUs 7h
  • Confidence Building
    Confidence Building
    This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we com...
    $75.00
    0.6 CEUs 6h
  • Management Essentials
    Management Essentials
    Management Essentials is a course that's designed to help new and recently appointed managers better understand their role in leadership. Through this course you will find out exactly what you need to learn about managing teams, as well as whether y...
    $75.00
    0.7 CEUs 7h
  • Speed Reading 101
    Speed Reading 101
    Speed reading provides you with the tools and information you need to improve not only the speed that you read, but your comprehension and concentration as well. Speed reading will also provide you with effective tools that you can use when you're i...
    $75.00
    0.7 CEUs 7h
  • Customer Relationship Management
    Customer Relationship Management
    Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. (Peter Drucker) We are exposed to customer service (of one kind or another) at least once a day, every day of the week, fifty-two weeks...
    $75.00
    0.9 CEUs 9h
  • How to Improve Your Concentration
    How to Improve Your Concentration
    Concentration is a part of our daily lives. We concentrate on our work and our life situations, either consciously or subconsciously. Is focus the same as concentration, and if not why are the terms often used so interchangeably? Why can some of us...
    $75.00
    0.4 CEUs 4h
  • Intro to PC Troubleshooting and Repair
    Intro to PC Troubleshooting and Repair
    There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be...
    $95.00
    1.0 CEUs 10h
  • Assertiveness Training
    Assertiveness Training
    The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or require...
    $75.00
    1.1 CEUs 11h
  • Resume Writing 101
    Resume Writing 101
    One of the most important and intimidating steps in the job search process is writing a solid resume that gets the attention you want and need. Unfortunately, many job seekers get overwhelmed before they even get started. The result is poorly-writte...
    $75.00
    0.9 CEUs 9h
  • Introduction to SQL
    Introduction to SQL
    This comprehensive course teaches and demonstrates all aspects of SQL. While you'll learn everything there is to do with SQL, this course assumes you have no prior SQL experience and is for the complete beginner. Structured Query Language (SQL) is t...
    $75.00
    1.7 CEUs 17h
  • MySQL
    MySQL
    If you've decided to build a website or need a database, MySQL is an open-source option that's very cost effective and affordable. Without knowing how to install, configure, design and maintain the database, you risk having a poor performing environ...
    $80.00
    1.0 CEUs 10h
  • Learn HTML - Create Webpages Using HTML5
    Learn HTML - Create Webpages Using HTML5
    This course teaches you how to create webpages from scratch using the most current standard in HTML -- HTML5. HTML5 is the latest standard in web page coding. Whether you're a new or seasoned web designer, you need to know the latest in HTML archite...
    $75.00
    1.0 CEUs 10h
  • C# Programming
    C# Programming
    C# is a powerful backend coding language used for Microsoft web and desktop applications. C# is a C-style language, so you can take C# and learn other languages such as Java, C and C++. This course will get you started with C# and the language style...
    $120.00
    1.7 CEUs 17h
  • Recruitment and Retention Strategies
    Recruitment and Retention Strategies
    Recruiting & Retention Strategies is a course that's been specifically designed for professionals who are looking to improve their overall workforce. By looking at the best ways to retain employees and to recruit new talent, companies can ensure...
    $75.00
    0.5 CEUs 5h
 
Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube
© Copyright 1999-2018 Universal Class™ All rights reserved.