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Effective Communication 101

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Course Description

Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with those around you.

Although there are many sides to communication (including verbal interactions, nonverbal cues, and even using technology to maximize impact), there are a few basic fundamentals that span across the nation and around the globe. By understanding the way you communicate and increasing your knowledge of conflict resolution and negotiation, you can increase your probability for success with others.

Whether you are working in the business community, strengthening your personal relationships, or simply seeking to increase your comfort in reaching out to others as a whole, effective communication is your bridge from potentially hazardous misunderstandings to personal--and professional--success.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: Recognizing and Understanding Communication Styles

This lesson will help recognize four of the major communication styles. Each style serves a different purpose, and you will be able to identify those and understand which is the most effective. 101 Total Points
  • Lesson 1 Video
  • Review Article: Styles of Communication
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Exam: Recognizing and Understanding Communication Styles

Lesson 2: Verbal Communication

This lesson will break down verbal communication into various subcategories. It will help to find key areas for improvement when misunderstandings arise. 100 Total Points
  • Lesson 2 Video
  • Review Article: Verbal Communication: An Overview
  • Complete: Lesson 2 Exam: Verbal Communication

Lesson 3: Nonverbal Communication

This lesson will help you learn to use nonverbal cues to better understand others. Likewise, you can hone these skills to be sure you are effectively communicating your ideas. 92 Total Points
  • Lesson 3 Video
  • Complete Assignment: Lesson 3: Non Verbal Communication as an Effective Communication Medium
  • Complete: Lesson 3 Exam: Nonverbal Communication

Lesson 4: Communicating in Writing

This lesson will address the different components of written communication. It will enable individuals to use writing to maximize their ability to communicate for personal and business reasons. 100 Total Points
  • Lesson 4 Video
  • Review 3 Articles: Written Communication; Whom Are We Writing For?; Writing Skills
  • Complete: Lesson 4 Exam: Communicating in Writing

Lesson 5: Cultivating Conversational Skills

This lesson teaches the most important skills required to use conversation as an effective form of communication. Mastering conversational skills makes you more interesting, and more likely to truly experience two-sided communication. 90 Total Points
  • Lesson 5 Video
  • Review 3 Articles: Learn Conversational Skills; How to Have a Good Conversation; Have Great Conversation
  • Complete: Lesson 5 Exam: Cultivating Conversational Skills

Lesson 6: Group Communication

In this lesson, you will learn more about group dynamics and how to use them to your advantage. Groups have very specific ways of interacting, and anticipating this can be invaluable in making sure the group actually is effective. 100 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Small Group Communication; Group Dynamics
  • Take Poll: We can increase the power of communication by various methods.
  • Complete: Lesson 6 Exam: Group Communication

Lesson 7: Communications Technology

In this lesson, you will learn more about the technology currently available to make communication faster and easier. You will also learn what kinds of repercussions this access to instant communication has on business and personal relationships. 70 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Information Communication Technology; Aspects of Traditional Communication
  • Complete: Lesson 7 Exam: Communications Technology

Lesson 8: Barriers to Communication

The goal of this lesson is to learn to recognize where there might be breakdowns in communication. By knowing what problems you are facing, you are more prepared to avoid them altogether. 110 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Communication Problems; Keys to Effective Communication
  • Take Poll: You can overcome the barriers of communication
  • Complete Assignment: Lesson 8: Communications and Conflicts
  • Complete: Lesson 8 Exam: Barriers to Communication

Lesson 9: Cultural Aspects of Communication

In this lesson, you will learn about the field of cross-cultural communication. You will discover what types of barriers to expect, and what you can do to overcome them. 100 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Culture; Cultural Barriers to Effective Communication
  • Complete: Lesson 9 Exam: Cultural Aspects of Communication

Lesson 10: Disagreements and Conflicts

In this lesson, you will learn how to handle disagreements before and after they occur. 110 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Interpersonal Conflicts and Effective Communication; Conflict Resolution
  • Complete Assignment: Lesson 10: Conflict Resolution Techniques
  • Complete: Lesson 10 Exam: Disagreements and Conflicts

Lesson 11: Negotiation

In this lesson, you will learn the basics of negotiation. It will also pull together some of the skills you have learned throughout this course and show you how to utilize them to reach a specific goal. 100 Total Points
  • Lesson 11 Video
  • Review 2 Articles: Assertive Communication; Compromise
  • Take Poll: Effective Communication can use for negotiations
  • Complete: Lesson 11 Exam: Negotiation

Lesson 12: Constructive Criticism

In this lesson, you will learn how to offer and receive constructive criticism. You will also learn the dynamics of the critical relationship. 147 Total Points
  • Lesson 12 Video
  • Review 3 Articles: Constructive Criticism; Give and Receive Criticism; Receiving Criticism
  • Take Poll: Final Course Poll - Your Opinion
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Assignment: Lesson 12: Receiving Criticism
  • Complete: Lesson 12 Exam: Constructive Criticism
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Effective Communication 101
Course Number: 7550121
Languages: English - United States, Canada and other English speaking countries
Course Type: Motivational
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Deirdre Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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