Online Class: Generational Diversity in the Workplace

This course will look at generational diversity in the workplace and how you can use it to its fullest potential.

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Course Description

Bridging the Generational Gap: Unlocking the Potential of a Multigenerational Workforce

In today's rapidly evolving world, the spotlight often shines on the distinctiveness of generations. From the roaring spirit of the Silent Generation to the technological prowess of Gen Z and the anticipated contributions of Gen Alpha, understanding each generation's unique footprint is not just a societal fascination but a crucial component of modern business dynamics.

While the narrative around generational distinctions often revolves around their individual quirks and cultural markers, the true power lies in harnessing the collective potential of these diverse age groups. When appropriately channeled, the synergy of multiple generations can be a game-changer, blending the wisdom of experience with the innovation of youth.

This course seeks to unravel the multilayered tapestry of generational identities. Here's what awaits you:

  • A Deep Dive into Generations: Beyond the often-discussed Millennials and Baby Boomers, gain insights into the lesser-known characteristics and contributions of the Silent Generation, Gen X, and the budding Gen Alpha.

  • Synergy in Differences: Understand the rich mosaic of strengths, values, and perspectives each generation brings to the table. Learn to bridge potential divides, fostering collaboration and mutual respect.

  • Peering into the Future: Equip yourself with the knowledge of what's next. As the emerging generations prepare to step into the workforce, anticipate the trends and paradigms they might introduce, allowing businesses to stay ahead of the curve.

Embracing generational diversity is not just a trend; it's an imperative for businesses aiming for longevity and relevance in a changing world. This course isn't just about recognizing generational attributes; it's about leveraging them for organizational success.

Are you poised to tap into the dynamism of a multigenerational workforce? Ready to craft a workplace culture that resonates across the ages? Dive in, and let's embark on this enlightening journey together!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(691 votes)

Lesson 1: The Widening Generation Gap In The Workplace

Within society, the focus on the varying generations and their differences has been the primary focus. These differences have, unfortunately, produced a bit of a gap between the generations in the areas of society where it's necessary for them to interact. Additional lesson topics: Are You A Xennial? Take The Quiz; The Generations; From GIs to Gen Z Or Is It iGen? : How Generations Get Nicknames; The Unexpected Value of Business Collaboration; The Cons of Each Generation; Baby Boomers; Here Is When Each Generation Begins and Ends, According to Facts 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Why I Decided to Take this Course...
  • Assessment: Lesson 1 Exam

Lesson 2: Myths and Misconceptions of Generational Diversity in the Workplace

The workplace itself is full of myths and misconceptions that both employers and employees often believe as fact. Part of this comes from assumptions based on your own experiences. Additional lesson topics: A Breakdown of the Five Generations of Employees in the Workplace; Your Generational Identity Is A Lie; Generational Differences at Work…Do They Exist or Not?; The Myths and Reality of the Workplace Generational Divide; Five Myths About Baby Boomers; The Ideal Retirement Age—And Why You Won't Retire Then; Generational Differences: Myths and Realities PDF 12 Total Points
  • Lesson 2 Video
  • Complete Assignment: Myths and Misconceptions
  • Assessment: Lesson 2 Exam

Lesson 3: The Silent Generation

This lesson will take a closer look at the oldest of the generations currently in the workplace, the Silent Generation. This will encompass individuals born between the date range of 1925 and 1945. Additional lesson topics: The U.S. Home Front During World War II; Prohibition; Silent Generation: Characteristics and Other Important Facts; Common Characteristics of the Silent Generation; McCarthyism; American Generation Fast Facts; Great Depression; The Silent Generation, “The Lucky Few” 12 Total Points
  • Lesson 3 Video
  • Complete Assignment: Silent Generation
  • Assessment: Lesson 3 Exam

Lesson 4: The Baby Boomer Generation

This lesson will take a closer look at the Baby Boomer generation, by far, one of the most well-known and frequently studied generations of the last century. This will include defining who the Baby Boomers are, what has influenced them over their lifetime, and the different events that have shaped them into what they are today. Additional lesson topics: Understanding Baby Boomers At Work: Fast Facts For CHROs; Who Destroyed the Economy? The Case Against Baby Boomers; Baby Boomer; How Are Baby Boomers Affecting The Workplace?; PTSD and Vietnam Veterans: A Lasting Issue Several Years Later; Important Characteristics of Baby Boomers eLearning Professionals Should Know; Baby Boomers' Defining Characteristics Could Help Them Redefine Aging In America; What Baby Boomers' Retirement Means For The US Economy; Baby Boomers In The Workplace; Influential Events That Shaped Baby Boomers; The Berlin Wall: It's Now Gone For As Long As It Stood—10,316 Days; From Baby Boomers to Generation Z; Baby Boomers; American Civil Rights Movement; Just How Many Baby Boomers Are There?; Great Moments From Baby Boomer Memory Lane; Cold War History; What's The Baby Boom Generation Know For? 12 Total Points
  • Lesson 4 Video
  • Complete Assignment: Baby Boomer Experience
  • Assessment: Lesson 4 Exam

Lesson 5: The Generation Xers

This lesson will look at a little lesser-known generation, Generation X, and the attributes of the individuals who are a part of it. Additional lesson topics: When LA Erupted In Anger: A Look Back At The Rodney King Riots; Xennials, The Microgeneration Between Gen X and Millennials; Three Mile Island; Chernobyl Disaster; Generation X Characteristics; Generation X Gen X ; Watergate Scandal; The Common Characteristics of Generation X Professionals; Why Gen X Is So Pissed At Millennials; Solving For X: How Several Events Shaped A Generation 11 Total Points
  • Lesson 5 Video
  • Complete Assignment: Generation X
  • Assessment: Lesson 5 Exam

Lesson 6: The Millennial Generation

This lesson will focus on the Millennial generation that has been a rather hot topic in recent years when it comes to discussing the different generations in any context. Additional lesson topics: The Deloitte Millennial Survey ; Timeline: The Deadliest Mass Shootings In The US; Persian Gulf War; Millennials Outnumber Baby Boomers and Are Far More Diverse, Census Bureau Reports; Fox News Anchor Shepard Smith Emotionally Lists All Several Fatal School Shootings Since Columbine; Millennials' Traits You Should Know About Before You Hire Them; Millennial Vs. Boomers: Habits and Characteristics; Millennials In the Workplace: They Don't Need Trophies But They Want Reinforcement; 9/11 Attacks; Columbine Shooting; Oklahoma City Bombing; Barack Obama Elected As America's First Black President; Here Are All The Things Millennials Have Been Accused of Killing—From Dinner Dates to Golf; Interesting Statistics Employers Should Know About Millennials; The Great Recession; The Kent State Shootings; Y2K Bug 12 Total Points
  • Lesson 6 Video
  • Complete Assignment: Millennial Generation
  • Assessment: Lesson 6 Exam

Lesson 7: Generation Z

This lesson will look at the last and most recent generation in society and the workplace--Generation Z. Gen Z kids are an emerging group and much is still unknown about who they are and what they will become. Additional lesson topics: Characteristics Of Generation Z; Years Ago Today, Steve Jobs Introduced The iPhone; Your Guide to Generation Z: The Frugal, Brand-Wary, Determined Anti-Millennials; Key Differences Between Gen Z and Millennials; Move Over Millennials, Here Comes Generation Z; Gen Z Can't Vote, But Here's Why They Matter In The Election; Supreme Court Ruling Makes Same-Sex Marriage A Right Nationwide; Generation Z Characteristics: Several Infographics On The Gen Z Lifestyle; What Exactly Does The Occupy Movement Want?; Traits Of Generation Z; A “Mass Shooting Generation” Cries Out For Change; Occupy Wall Street: Several Years Later; No Child Left Behind: An Overview; Get Ready For Generation Z; The Every Student Succeeds Act: An ESSA Overview; Occupy Movement: From Local Action to A Global Howl Of Protest 12 Total Points
  • Lesson 7 Video
  • Complete Assignment: Generation Z
  • Assessment: Lesson 7 Exam

Lesson 8: Generational Differences in Work Motivation

For this lesson, the application of generational diversity and the differences between generations in regard to how they are motivated in the workplace will be discussed. This will include the different ways in which each generation is motivated in their work, as well as some of the ways that are shared across multiple generations. Additional lesson topics: Motivating Multigenerational Workforces; Work-Life Balance Defined; You Need to Know What Motivation Is – Really; Performance Management; Why Leaders Need to Embrace Employee Motivation; Generational Differences: When They Matter, and When They Don't; Ways Generation Z Will Differ From Millennials In The Workplace; The Several Things That Ultimately Motivate Employees to Achieve; Ways to Keep Talent Motivated; Different Motivations For Different Generations of Workers: Boomers, Gen X, Millennials, and Gen Z; What Motivates Your Workers? It Depends On Their Generation; Motivating Gen X, Gen Y Workers 12 Total Points
  • Lesson 8 Video
  • Complete Assignment: Motivating Employees of Different Generations
  • Assessment: Lesson 8 Exam

Lesson 9: Generational Differences In Leadership

This lesson will look at the expectations of leadership that the different generations have. What works best for Silents, Boomers, Gen-Xers, Millennials, and Gen Z will vary from group to group but expect there to be some similarities shared by multiple generations. Additional lesson topics: Five Styles Of Gen X Leaders: Which One Are You?; Leadership Values and Workplace Ethics; The Several Traits That Define Great Leadership; Several Qualities That Make A Great Leader; Managing People From Several Generations; Leadership Styles Of Baby Boomers and Millennials; Managing Five Generations In The Workplace; Ways Millennials Are Changing Traditional Leadership; Why Leadership Is So Important to Millennials Right Now 12 Total Points
  • Lesson 9 Video
  • Complete Assignment: Gen X vs. Millennials
  • Assessment: Lesson 9 Exam

Lesson 10: Generational Differences in Criticism and Feedback

This lesson will look at criticism and feedback within a multigenerational workplace. An explanation of what criticism and feedback are exactly what is necessary for either to be genuinely constructive, and what the general expectations are in the workplace in this area, will be discussed. Additional lesson topics: Ways to Be A Better Employer For Millennials and Generation Z; Effectively Providing Feedback to Multiple Generations; The Several Best and Worst Criticism From A Boss; What's Wrong With Criticism; Taking Constructive Criticism Like A Champ; Yelling Doesn't Work: How to Give Negative Feedback to Millennials; Generation Snowflake: Really? Part Several Of 3 ; How to Give Four Generations Feedback; The Myth Of Millennial Entitlement; We Thought Gen X Was A Bunch Of Slackers. Now They're The Suits.; Are Baby Boomers A “Generation Of Sociopaths”?; Millennials Are Struggling At Work Because Their Parents 12 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment: How do you receive criticism?
  • Assessment: Lesson 10 Exam

Lesson 11: Generational Differences In Recruiting

This lesson will look at the generational differences found in workforce recruiting, or the process in which employees are attracted and hired for a business. There are expectations about recruitment that are shared across generations, usually serving as a kind of general strategy that gets used by multiple industries and business structures. Additional lesson topics: Recruiting For Millennials, Gen Xers and Boomers Isn't That Different; Things to Know While Hiring In The Five Generation Workplace; Tips For Successful Employee Recruitment; The Several Key Types Of Recruitment Strategies For Attracting Baby Boomers; Strategies For Recruiting A Multi-Generational Workforce; Different Generations Require Different Tactics 11 Total Points
  • Lesson 11 Video
  • Complete Assignment: Gen Z vs. Gen X in Recruitment
  • Assessment: Lesson 11 Exam

Lesson 12: Retaining Workers Across Generations

This lesson will look at what needs to be done to retain workers across multiple generations. Topics will include what general expectations are in place in the workplace when it comes to employee retention practices and some of the common strategies that employers use in regard to this area, both in general and with each generation. Additional lesson topics: Retention Strategies For The Ages Literally ; Leadership Tips For Attracting, Engaging and Retaining Talent; Ways to Improve Employee Retention; Mistakes Managers Make That Case Good Employees to Quit; Ways to Retain Your Great Employees; This Is The Best Millennial Retention Strategy Ever; Strategies For Employers to Adapt to A Multi-Generations; Retention Strategies For Millennials: Several Ways to Reward; Employee Retention Statistics That Will Make You Sit Up; How Employers Can Attract Generation Z; Surprising Employee Retention Statistics You Need to Know; Learn About The Cost OF High Employee Turnover; How Can You Retain Baby Boomer Employees?; Tips to Better Employee Retention; A Multigenerational Approach to Engagement and Retention; Learn How to Avoid Excessive Employee Turnover 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Language and Etiquette of the Generations

This lesson will look at workplace language and etiquette and the variances associated with each generation. Both language and etiquette will be looked at separately with an explanation of what generally is associated with each and what views the generations have on them. Additional lesson topics: The Workplace Better Get Ready For Gen Z, The ‘Uber-Millennials'; Phone Calls, Texts or Email? Here's How Millennials Prefer to Communicate; Learn About Active Listening Skills With Examples; Offensive Language In the Workplace; Communication Styles Differ With Each Generation; Generational Differences Chart PDF ; The Perfect Way to Introduce Yourself In Any Setting ; Things You Need to Know If You Have A Gen X Boss; Types Of Communication Styles: Bridging The Generation Gap; Communication Patterns: Baby Boomers Gen Xers and Millennials; Nonverbal Communication In The Workplace; Definition of Etiquette; Appropriate Tone and Language In The Workplace; Business Etiquette Is Changing—And You Need to Follow Suit; Ways to Prepare For Generation Z In The Workplace; Mind The Gap! Bridge The Gap Between Baby Boomers; Writing and Editing Skills Lists and Examples 12 Total Points
  • Lesson 13 Video
  • Complete Assignment: Etiquette of Choice
  • Assessment: Lesson 13 Exam

Lesson 14: Obstacles and Mistakes Made in Managing Generational Diversity

Most experts can agree that a multigenerational workforce is a reality of the world and is going to be something that cannot easily be avoided. Additional lesson topics: Tackling Several Key Challenges Of The Multigenerational Workforce; Costly Mistakes Leaders Make When Managing Millennials; Why A Multi-Generational Team Is Key to Business Success; The Challenges Of Managing A Multi-Generational Workforce; Age Diversity: Challenges and Solutions to Bridge The Inter-Generational Gap; The Perks And Importance Of Embracing A Multigenerational Workplace; Understanding Company Culture; The Barriers Of Managing A Multigenerational Workforce 11 Total Points
  • Lesson 14 Video
  • Complete Assignment: Additional Obstacles
  • Assessment: Lesson 14 Exam

Lesson 15: The Future of Generations at Work

This final lesson will look at the potential future of generations at work. Topics will include some of the generations that have yet to enter the workforce and what impact they might have on how the workplace operates. Additional lesson topics: How The Generation Born Today Will Shape The Future Of Work; As Work Changes, Leadership Development Has to Keep Up; Generation Z Is Entering The Workforce – What Does This Mean For Management; Powerful Ways to Help Your Employees Cope With Change; Ways Leaders Strengthen and Prepare Their Teams For Change; Workforce of the Future; The Complete Guide to Generation Alpha, The Children of Millennials 75 Total Points
  • Lesson 15 Video
  • Lesson discussions: End of Course Poll; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Lesson 15 Exam
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what generational diversity in the workplace means.
  • Describe the myths and misconceptions of generational diversity in the workplace.
  • Describe the Silent Generation.
  • Describe the Baby Boomer generation.
  • Describe the Generation Xers.
  • Describe the Millennial Generation.
  • Describe Generation Z.
  • Recognize generational differences that play a role in how to motivate employees at work.
  • Recognize generational differences in leadership styles.
  • Recognize generational differences in giving and receiving criticism and feedback.
  • Recognize generational differences in retaining and recruiting employees.
  • Summarize the difference in language and etiquette styles of the generations.
  • Describe common obstacles and mistakes made when managing generational diversity.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Generational Diversity in the Workplace
Course Number: 9770530
Lessons Rating: 4.5 / 5 Stars (691 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: May 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $95.00 U.S. dollars

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Student Testimonials

  • "I think this course is so informative on how all of the different generations think in the workplace." -- Sarah G.
  • "I loved learning about each generation and how they view the workplace. As a millennial, I get to work with all generations and get to live these world life examples." -- Jenny B.
  • "I think this course has been very helpful for insight in to effectively leading diverse generations in the workplace. I was very interested in the section on recruitment since that is a big issue in my current job. I think there was a diverse workload and I loved the articles that were linked for extra learning. The grading was done very quickly and I appreciated that. Thank you!" -- Kathy B.

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