Generational Diversity in the Workplace

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  • 15
  • 29
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  • 610
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  • 6
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Course Description

There has been a lot of discussion about the different generations and their features. Often, this is in regards to identifying what generations are out there, who belongs to them, and what impact they have--or are having--on society as we know it. Not all of this is positive, per se, but it is information that is still being brought out in to the public eye on a large scale.

Utilizing information about the different generations and how they operate is something that is becoming increasingly popular in the business world. Every generation has its own strengths and weaknesses, and skills that can only be developed through experience. This generational diversity is a gold mine of professional resources that is already active in the workforce--so why aren't businesses using it?

This course will look at generational diversity in the workplace and how YOU can use it to its fullest potential. Some of the topics that will be discussed will include:

  • The Generations--You've heard about Millennials and Baby Boomers, but what about the Silent Generation? Gen X? Gen Z? Gen Alpha?
  • Generational Differences--Each generation has its own attributes that mark them for who they are. How these differences interact with each other and what impact they will have on the workplace will be discussed here.
  • The Future Generations Of The Workplace--What generations have yet to enter the workforce? And what could we expect from them? An excellent way for businesses and employers to prepare for the younger generations who are still growing up.

There's a lot to cover with generational diversity and you'll be surprised at what you'll learn. Do you have what it takes to give it a try? Let's Go!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.7 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(571 votes)

Lesson 1: The Widening Generation Gap In The Workplace

Within society, the focus on the varying generations and their differences has been the primary focus. These differences have, unfortunately, produced a bit of a gap between the generations in the areas of society where it's necessary for them to interact. 11 Total Points
  • Lesson 1 Video
  • Review 6 Articles: Here Is When Each Generation Begins And Ends, According To Facts; The Generations; Baby Boomers; Are You A Xennial? Take The Quiz; The Unexpected Value of Business Collaboration; The Cons of Each Generation
  • Take Survey: Reasons for Taking this Course
  • Complete Assignment: Why I Decided to Take this Course...
  • Complete: Lesson 1 Exam

Lesson 2: Myths and Misconceptions of Generational Diversity in the Workplace

The workplace itself is full of myths and misconceptions that both employers and employees often believe as fact. Part of this comes from assumptions based on your own experiences. 12 Total Points
  • Lesson 2 Video
  • Review 6 Articles: Generational Differences at Work?Do They Exist or Not?; Your Generational Identity Is A Lie; The Ideal Retirement Age?And Why You Won't Retire Then; A Breakdown of the Five Generations of Employees in the Workplace; The Myths and Reality of the Workplace Generational Divide; Five Myths About Baby Boomers
  • Complete Assignment: Myths and Misconceptions
  • Complete: Lesson 2 Exam

Lesson 3: The Silent Generation

This lesson will take a closer look at the oldest of the generations currently in the workplace, the Silent Generation. This will encompass individuals born between the date range of 1925 and 1945. 12 Total Points
  • Lesson 3 Video
  • Review 8 Articles: Silent Generation: Characteristics and Other Important Facts; American Generation Fast Facts; Prohibition; Great Depression; The U.S. Home Front During World War II; Common Characteristics of the Silent Generation; The Silent Generation, ?The Lucky Few?; McCarthyism
  • Complete Assignment: Silent Generation
  • Complete: Lesson 3 Exam

Lesson 4: The Baby Boomer Generation

This lesson will take a closer look at the Baby Boomer generation, by far, one of the most well-known and frequently studied generations of the last century. This will include defining who the Baby Boomers are, what has influenced them over their lifetime, and the different events that have shaped them into what they are today. 12 Total Points
  • Lesson 4 Video
  • Review 16 Articles: Just How Many Baby Boomers Are There?; Cold War History; The Berlin Wall: It's Now Gone For As Long As It Stood?10,316 Days; Great Moments From Baby Boomer Memory Lane; American Civil Rights Movement; Influential Events That Shaped Baby Boomers; PTSD and Vietnam Veterans: A Lasting Issue 40 Years Later; Who Destroyed the Economy? The Case Against Baby Boomers; What's The Baby Boom Generation Know For?; From Baby Boomers to Generation Z; Baby Boomers' Defining Characteristics Could Help Them Redefine Aging In America; Baby Boomers In The Workplace; Important Characteristics of Baby Boomers eLearning Professionals Should Know; What Baby Boomers' Retirement Means For The US Economy; How Are Baby Boomers Affecting The Workplace?; Understanding Baby Boomers At Work: Fast Facts For CHROs
  • Complete Assignment: Baby Boomer Experience
  • Complete: Lesson 4 Exam

Lesson 5: The Generation Xers

This lesson will look at a little lesser-known generation, Generation X, and the attributes of the individuals who are a part of it. 11 Total Points
  • Lesson 5 Video
  • Review 9 Articles: Why Gen X Is So Pissed At Millennials; Xennials, The Microgeneration Between Gen X And Millennials; Watergate Scandal; Solving For X: How 10 Events Shaped A Generation; When LA Erupted In Anger: A Look Back At The Rodney King Riots; Chernobyl Disaster; The Common Characteristics of Generation X Professionals; Generation X Characteristics; Three Mile Island
  • Complete Assignment: Generation X
  • Complete: Lesson 5 Exam

Lesson 6: The Millennial Generation

This lesson will focus on the Millennial generation that has been a rather hot topic in recent years when it comes to discussing the different generations in any context. 12 Total Points
  • Lesson 6 Video
  • Review 17 Articles: Millennials Outnumber Baby Boomers and Are Far More Diverse, Census Bureau Reports; Here Are All The Things Millennials Have Been Accused of Killing?From Dinner Dates To Golf; Persian Gulf War; Y2K Bug; Oklahoma City Bombing; 9/11 Attacks; The Kent State Shootings; Columbine Shooting; Fox News Anchor Shepard Smith Emotionally Lists All 25 Fatal School Shootings Since Columbine; Timeline: The Deadliest Mass Shootings In The US; The Great Recession; Barack Obama Elected As America's First Black President; Millennial Vs. Boomers: Habits and Characteristics; Millennials' Traits You Should Know About Before You Hire Them; Millennials In the Workplace: They Don't Need Trophies But They Want Reinforcement; Interesting Statistics Employers Should Know About Millennials; The Deloitte Millennial Survey 2017
  • Complete Assignment: Millennial Generation
  • Complete: Lesson 6 Exam

Lesson 7: Generation Z

This lesson will look at the last and most recent generation in society and the workplace--Generation Z. Gen Z kids are an emerging group and much is still unknown about who they are and what they will become. 12 Total Points
  • Lesson 7 Video
  • Review 16 Articles: Key Differences Between Gen Z And Millennials; Move Over Millennials, Here Comes Generation Z; Your Guide To Generation Z: The Frugal, Brand-Wary, Determined Anti-Millennials; Get Ready For Generation Z; A ?Mass Shooting Generation? Cries Out For Change; What Exactly Does The Occupy Movement Want?; Occupy Movement: From Local Action To A Global Howl Of Protest; Occupy Wall Street: 5 Years Later; Years Ago Today, Steve Jobs Introduced The iPhone; No Child Left Behind: An Overview; The Every Student Succeeds Act: An ESSA Overview; Supreme Court Ruling Makes Same-Sex Marriage A Right Nationwide; Gen Z Can't Vote, But Here's Why They Matter In The 2016 Election; Generation Z Characteristics: 5 Infographics On The Gen Z Lifestyle; Traits Of Generation Z; Characteristics Of Generation Z
  • Complete Assignment: Generation Z
  • Complete: Lesson 7 Exam

Lesson 8: Generational Differences in Work Motivation

For this lesson, the application of generational diversity and the differences between generations in regard to how they are motivated in the workplace will be discussed. This will include the different ways in which each generation is motivated in their work, as well as some of the ways that are shared across multiple generations. 12 Total Points
  • Lesson 8 Video
  • Review 12 Articles: Performance Management; Why Leaders Need To Embrace Employee Motivation; You Need To Know What Motivation Is ? Really; The Top 9 Things That Ultimately Motivate Employees To Achieve; What Motivates Your Workers? It Depends On Their Generation; Ways To Keep Top Talent Motivated; Work-Life Balance Defined; Different Motivations For Different Generations of Workers: Boomers, Gen X, Millennials, and Gen Z; Motivating Gen X, Gen Y Workers; Ways Generation Z Will Differ From Millennials In The Workplace; Generational Differences: When They Matter, And When They Don't; Motivating Multigenerational Workforces
  • Complete Assignment: Motivating Employees of Different Generations
  • Complete: Lesson 8 Exam

Lesson 9: Generational Differences In Leadership

This lesson will look at the expectations of leadership that the different generations have. What works best for Silents, Boomers, Gen-Xers, Millennials, and Gen Z will vary from group to group but expect there to be some similarities shared by multiple generations. 12 Total Points
  • Lesson 9 Video
  • Review 9 Articles: The 9 Traits That Define Great Leadership; Top 10 Qualities That Make A Great Leader; Leadership Values and Workplace Ethics; Managing Five Generations In The Workplace; Leadership Styles Of Baby Boomers And Millennials; Five Styles Of Gen X Leaders: Which One Are You?; Why Leadership Is So Important To Millennials Right Now; Ways Millennials Are Changing Traditional Leadership; Managing People From 5 Generations
  • Complete Assignment: Gen X vs. Millennials
  • Complete: Lesson 9 Exam

Lesson 10: Generational Differences in Criticism and Feedback

This lesson will look at criticism and feedback within a multigenerational workplace. An explanation of what criticism and feedback are exactly what is necessary for either to be genuinely constructive, and what the general expectations are in the workplace in this area, will be discussed. 12 Total Points
  • Lesson 10 Video
  • Review 11 Articles: What's Wrong With Criticism; Taking Constructive Criticism Like A Champ; The 7 Best And Worst Criticism From A Boss; How To Give Four Generations Feedback; Are Baby Boomers A ?Generation Of Sociopaths??; The Myth Of Millennial Entitlement; Effectively Providing Feedback To Multiple Generations; We Thought Gen X Was A Bunch Of Slackers. Now They're The Suits.; Millennials Are Struggling At Work Because Their Parents; Yelling Doesn't Work: How To Give Negative Feedback To Millennials; Ways To Be A Better Employer For Millennials And Generation Z
  • Complete: Lesson 10 Assignment: How do you receive criticism?
  • Complete: Lesson 10 Exam

Lesson 11: Generational Differences In Recruiting

This lesson will look at the generational differences found in workforce recruiting, or the process in which employees are attracted and hired for a business. There are expectations about recruitment that are shared across generations, usually serving as a kind of general strategy that gets used by multiple industries and business structures. 11 Total Points
  • Lesson 11 Video
  • Review 6 Articles: Tips For Successful Employee Recruitment; Strategies For Recruiting A Multi-Generational Workforce; Things To Know While Hiring In The Five Generation Workplace; Recruiting For Millennials, Gen Xers and Boomers Isn't That Different; The 2 Key Types Of Recruitment Strategies For Attracting Baby Boomers; Different Generations Require Different Tactics
  • Complete Assignment: Gen Z vs. Gen X in Recruitment
  • Complete: Lesson 11 Exam

Lesson 12: Retaining Workers Across Generations

This lesson will look at what needs to be done to retain workers across multiple generations. Topics will include what general expectations are in place in the workplace when it comes to employee retention practices and some of the common strategies that employers use in regard to this area, both in general and with each generation. 10 Total Points
  • Lesson 12 Video
  • Review 15 Articles: Mistakes Managers Make That Case Good Employees To Quit; Ways To Retain Your Great Employees; Ways To Improve Employee Retention; Tips To Better Employee Retention; Surprising Employee Retention Statistics You Need To Know; Employee Retention Statistics That Will Make You Sit Up; Learn How To Avoid Excessive Employee Turnover; Learn About The Cost OF High Employee Turnover; Leadership Tips For Attracting, Engaging And Retaining Talent; How Can You Retain Baby Boomer Employees?; A Multigenerational Approach To Engagement And Retention; Strategies For Employers To Adapt To A Multi-Generations; This Is The Best Millennial Retention Strategy Ever; Retention Strategies For Millennials: 5 Ways To Reward; How Employers Can Attract Generation Z
  • Complete: Lesson 12 Exam

Lesson 13: Language and Etiquette of the Generations

This lesson will look at workplace language and etiquette and the variances associated with each generation. Both language and etiquette will be looked at separately with an explanation of what generally is associated with each and what views the generations have on them. 12 Total Points
  • Lesson 13 Video
  • Review 15 Articles: Offensive Language In the Workplace; Appropriate Tone And Language In The Workplace; Learn About Active Listening Skills With Examples; Writing And Editing Skills Lists and Examples; Nonverbal Communication In The Workplace; Types Of Communication Styles: Bridging The Generation Gap; Mind The Gap! Bridge The Gap Between Baby Boomers; Communication Patterns: Baby Boomers Gen Xers And Millennials; Communication Styles Differ With Each Generation; Phone Calls, Texts or Email? Here's How Millennials Prefer To Communicate; Ways To Prepare For Generation Z In The Workplace; Definition of Etiquette; Things You Need To Know If You Have A Gen X Boss; Business Etiquette Is Changing?And You Need To Follow Suit; The Workplace Better Get Ready For Gen Z, The ?Uber-Millennials'
  • Complete Assignment: Etiquette of Choice
  • Complete: Lesson 13 Exam

Lesson 14: Obstacles and Mistakes Made in Managing Generational Diversity

Most experts can agree that a multigenerational workforce is a reality of the world and is going to be something that cannot easily be avoided. 11 Total Points
  • Lesson 14 Video
  • Review 7 Articles: Why A Multi-Generational Team Is Key To Business Success; Costly Mistakes Leaders Make When Managing Millennials; Understanding Company Culture; Tackling 4 Key Challenges Of The Multigenerational Workforce; The Challenges Of Managing A Multi-Generational Workforce; The Barriers Of Managing A Multigenerational Workforce; Age Diversity: Challenges and Solutions To Bridge The Inter-Generational Gap
  • Complete Assignment: Additional Obstacles
  • Complete: Lesson 14 Exam

Lesson 15: The Future of Generations at Work

This final lesson will look at the potential future of generations at work. Topics will include some of the generations that have yet to enter the workforce and what impact they might have on how the workplace operates. 75 Total Points
  • Lesson 15 Video
  • Review 7 Articles: Generation Z Is Entering The Workforce ? What Does This Mean For Management; The Complete Guide To Generation Alpha, The Children of Millennials; As Work Changes, Leadership Development Has To Keep Up; Workforce of the Future; How The Generation Born Today Will Shape The Future Of Work; Powerful Ways To Help Your Employees Cope With Change; Ways Leaders Strengthen And Prepare Their Teams For Change
  • Take Poll: End of Course Poll
  • Take Survey: Course Comments
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 15 Exam
  • Complete: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what generational diversity in the workplace means.
  • Describe the myths and misconceptions of generational diversity in the workplace.
  • Describe the Silent Generation.
  • Describe the Baby Boomer generation.
  • Describe the Generation Xers.
  • Describe the Millennial Generation.
  • Describe Generation Z.
  • Recognize generational differences that play a role in how to motivate employees at work.
  • Recognize generational differences in leadership styles.
  • Recognize generational differences in giving and receiving criticism and feedback.
  • Recognize generational differences in retaining and recruiting employees.
  • Summarize the difference in language and etiquette styles of the generations.
  • Describe common obstacles and mistakes made when managing generational diversity, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

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Document Your CEUs on Your Resume
Course Title: Generational Diversity in the Workplace
Course Number: 9770530
Course Requirements: View Course Requirements
Lessons Rating: 4.7 / 5 Stars (571 votes)
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development (Self-Paced, Online Class)
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00

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