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Course Description

Did you know that there is a difference between hearing and listening? There is! Have you ever been told that you just don't listen? Most people have at some point in their life, so you probably have experienced it as well. But the problem is that good listening skills are not something we are born with. Nor are we taught it in school. They are habits that we create, starting in our childhood, that are carried with us throughout our adulthood. Your listening skill habits can impact every area of your life, including your personal relationships and your career. Being a good listener can earn you respect, appreciation and help you build stronger relationships in your social and business dealings.

This course explains the ins and outs of what good listening skills consist of, why they are important and how you can improve them. The course helps you determine what type of listener you are, provides basic skills of listening, barriers to listening, listening habits, body language, and activities to improve listening habits. You will learn the importance of physical attributes, active listening, attitude, perception, bias, language barriers, key gestures, and even how to take good notes.

If you have a child or work around children, this course also explains how you can use this information with helping to teach good listening habits to children. By the time you complete this course, whether taking it for personal or professional reasons, you will be know the direction you need to follow to improve your listening habits.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Outline



I.                Listening skills 101

a.     What they are

b.     Why they matter

                                                    i.     Self

                                                   ii.     Relationships

                                                 iii.     Professional

                                                 iv.     School


II.              What kind of listener are you?

a.     Listening styles

b.     Childhood experiences


III.            How to listen well

a.     Physical attributes

b.     Active listening


IV.            Three Basic Listening Models

a.     Competitive/Combative

b.     Attentive

c.     Active/Reflective


V.              Three basic skills of listening

a.     Attitude

b.     Attention

c.     Adjustment


VI.            Barriers to Listening

a.     Perception

b.     Bias

c.     Red flag words

d.     Emotions

e.     Language barriers


VII.          Listening habits

a.     Poor vs. good (examples of both)


VIII.        Irritating listening habits

a.     What they are

b.     How they impact listening


IX.            Body language

a.     What it is

b.     What it has to do with listening

c.     Key gestures

X.                         Listening and lectures

a.     Getting the most out of a lecture, seminar or meeting

b.     Not taking


XII.          Activities that improve listening skills

a.     Age appropriate

b.     Eye contact

c.     Adult learners


XIII.        Helping children become good listeners

a.     Ways to improve their skills

b.     Building a good foundation


XIV.        Putting it all together

a.     First impressions

b.     Communication

c.     Modeling good listening skills

d.     Recap of listening skills

Course Materials

All course materials is provided in this class. There is no need to buy additional resources.

Grading Policy

Each lesson will include a written and practice assignment that will directly apply what you have learned.

A brief 20 pt. quiz will follow each lesson. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify what kind of listener you are.
  • Know how to listen well.
  • Describe three basic listening models.
  • Recognize the three basic skills of listening.
  • Define barriers to listening.
  • Know listening habits.
  • Describe irritating listening habits.
  • Recognize body language.
  • Describe listening and lectures.
  • Know activities that improve listening skills.
  • Describe how to help children become good listeners, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Exam10
Lesson 2 Assignment: What Kind of Listener Are You?2
Lesson 2 Exam10
Lesson 3 Exam10
Lesson 4 Exam10
Lesson 5 Exam9
Lesson 6 Exam10
Lesson 7 Assignment2
Lesson 7 Exam10
Lesson 8 Assignment1
Lesson 8 Exam9
Lesson 9 Assignment: My Listening Body Language1
Lesson 9 Exam9
Lesson 10 Assignment1
Lesson 10 Exam10
Lesson 11 Exam10
Lesson 12 Exam10
Lesson 13 Assignment2
Lesson 13 Exam10
Total Points:137

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