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Etiquette Consultant


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  • 12
    Lessons
  • 19
    Exams &
    Assignments
  • 6
    Hours
    average time
  • 0.6
    CEUs
  • 20
    Students
    have taken this course
 
 
 

Course Description

This course offers an introduction to the field of etiquette consulting. It provides essential etiquette protocols for the most common situations in Part 1, followed by essentials for setting up and conducting an etiquette consulting business in Part 2.

The first lesson offers an introduction to etiquette, and includes definitions and components of etiquette. Here, the student receives vital foundational information for what it means to conduct oneself with courtesy. We begin the discussion of specific etiquette guidelines in lesson 2, which covers preparing the voice for the telephone, telephone and cell phone etiquette, and handling difficult conversations. Lesson 3 then moves to person-to-person contact, with guidelines on greetings, introductions, handshakes and proper use of titles. Lesson 4 continues the discussion of general etiquette with tips on proper sitting and walking styles, and proper attire for men and for women in different situations. Here, you will learn the difference between "Black Tie" and "White Tie" dress, for example. Lesson 5 offers a discussion of general manners, table manners, tipping, and thank-you notes. Lesson 6 completes our discussion of specific United States etiquette guidelines with explanations of nonverbal communication ("body language") and conversation etiquette. The final chapter in this section, Lesson 7, discusses cross-cultural etiquette, an essential conversation since the remainder of the course's content is aimed specifically at United States perceptions of etiquette.

Part 2 covers essentials for setting up your own etiquette consulting business. Lesson 8 discusses essentials for preparing for a career in this field. Lesson 9 hones in on how to do etiquette consultations. In Lesson 10 the student learns about essentials for starting a consulting business. Lesson 11 offers sample contractual agreements, and finally, lesson 12 offers samples and forms of other types.

In all, this course offers an excellent guide to setting up and conducting a successful etiquette consulting business, covering all basics from answering the first phone call to completing contracts. Those wishing to enter the etiquette consulting business or those simply wishing to improve their etiquette and business skills will find this a very useful course.

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Universal Class is an IACET Accredited Provider
 

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Course Lessons

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Lesson 1: Introduction

The practice of etiquette is the practice of courtesy, or civility. 11 Total Points
  • Review Article: The Emily Post Institute, Inc.
  • Complete Assignment: An Introduction
  • Complete: Exam 1

Lesson 2: On The Telephone

In the presence of others, keeping your vocal volume low will be appreciated by those around you as well as by the person you?re speaking with. 12 Total Points
  • Review 2 Articles: Top Ten Cell Phone Manners; Tips for the Receptionist or Secretary- Telephone Tips
  • Complete: Lesson 2 Assignment
  • Complete: Exam 2

Lesson 3: Greetings and Introductions

Greeting someone you know is a vital part of courtesy and goodwill. All societies have some form of greeting. They are basic to civilized interaction. 10 Total Points
  • Review 3 Articles: Business Etiquette: How To Make A Correct Greeting; A Hug? A Kiss? Or, a Handshake? Manners for Great Greetings!; How to Respond to a Greeting
  • Complete: Exam 3

Lesson 4: Sitting Positions, Walking Styles, and Proper Attire in Different Situations

In conversation, slumping or slouching ? whether standing or sitting ? conveys laziness and disrespect. 12 Total Points
  • Review 3 Articles: SEATING ETIQUETTE; Etiquette Past vs. Present: Men Walking on the Curb Side; Think You Own the Sidewalk?; Etiquette by New York Pedestrians Is Showing a Strain
  • Complete: Lesson 4 Assignment
  • Complete: Exam 4

Lesson 5: Manners, Table Manners, Tips and Tipping, Thank You Notes

Codes of courtesy abound in our daily lives. There are some areas worthy of considering. 11 Total Points
  • Review 3 Articles: TABLE MANNERS TIPS; Modern Manners: Table Etiquette for the Digital Age; General Tipping Guide
  • Complete: Exam 5

Lesson 6: Nonverbal Communication (Body Language) and Conversational Etiquette

Nonverbal cues are our actions and behaviors, facial expressions and gestures, and vocal cues. They cover considerations of personal space, touch, body movement, and tone of voice, among others. 12 Total Points
  • Review 3 Articles: Conversation Etiquette; How to Converse Properly: 18 Tips From Old Etiquette Books; Improving Your Nonverbal Skills and Reading Body Language
  • Complete: Lesson 6 Assignment
  • Complete: Exam 6

Lesson 7: Cross-Cultural Etiquette

Every etiquette guideline is up for redefining in cross-cultural contexts, as every cultural ideology has its own perceptions and demonstrations of courtesy, respect, honesty, and civility. 10 Total Points
  • Review 2 Articles: Cross-Cultural Business Etiquette; Country Guides
  • Complete: Exam 7

Lesson 8: How to Prepare for this Career

A career in etiquette consulting generally does not require extensive training in formal programs, although it certainly can. Instead, the primary skills needed to enter this field of work include good manners, knowledge about etiquette, and good communication skills with others. 10 Total Points
  • Review 3 Articles: What Is Social Intelligence? Why Does It Matter?; 5 Reasons You Should Invest Your Time in Networking; Etiquette Consultant Jobs
  • Complete: Exam 8

Lesson 9: Conducting Etiquette Consultations

The situations in which you will find yourself as an etiquette consultant vary widely, for etiquette is an important part of every level of society and all of our social and business interactions and activities. 12 Total Points
  • Review 3 Articles: Etiquette Consultant Salary in United States; How to Become a Certified Etiquette Consultant; When the etiquette consultant messes up
  • Complete: Lesson 9 Assignment
  • Complete: Exam 9

Lesson 10: Starting Your Own Etiquette Consulting Business

There are many steps involved in starting your own business. Approach this process one step at a time, and be careful not to overwhelm yourself. 12 Total Points
  • Review 2 Articles: 10 Steps to Starting a Business; Business Plans: A Step-by-Step Guide
  • Complete: Lesson 10 Assignment
  • Complete: Exam 10

Lesson 11: Sample Contractual Agreements

A contract is an agreement between two parties that involves an exchange of something. In this case, as an etiquette consultant, you are exchanging services for money. 10 Total Points
  • Review 2 Articles: Free Consulting Agreement; Learn more about Consulting Agreement
  • Complete: Exam 11

Lesson 12: Other Forms and Samples

This lesson contains additional samples for forms you will need as an etiquette consultant. 65 Total Points
  • Complete: Exam 12
  • Complete: The Final Exam
187
Total Course Points
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Additional Course Information

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Document Your CEUs on Your Resume
 
Course Title: Etiquette Consultant
Course Number: 9770434
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Support/Advice
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

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