Online Class: Etiquette 101
with CEU Certificate*
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Course DescriptionEtiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.
In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.
Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad! There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate. Etiquette 101 will teach you everything you need to know to move graciously through today's world.
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
- Completely Online
- Instructor Feedback
- IACET CEUs
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
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Lesson 1. Why Etiquette MattersEtiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other.
Lesson 2. The Common Courtesies of LifeThe common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day.
Lesson 3. Polite ConversationThe art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met.
Lesson 4. Telephone EtiquetteMore of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place.
Lesson 5. CorrespondenceAlthough you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer.
Lesson 6. Basic Table MannersTable manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining.
Lesson 7. Overnight GuestsFamilies and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones.
Lesson 8. Wedding EtiquetteA brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations.
Lesson 9. Moments of SorrowJust as we celebrate life with weddings and births, we mark the sorrows of life as well.
Lesson 10. The Rules of the WorkplaceNowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly.
Lesson 11. Gift-giving GuidelinesGiving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion.
Lesson 12. Appropriate Behavior for ChildrenAs parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
Course Title: Etiquette 101Course Number: 7550110Languages: English - United States, Canada and other English speaking countriesCourse Type: Support/AdviceCEU Value: 0.7 IACET CEUs (Continuing Education Units)CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earnedAssessment Method: Lesson assignments and review examsInstructor: Dr. Deirdre MithaugSyllabus: View SyllabusDuration: Continuous: Enroll anytime!Requirements: View Technical RequirementsCourse Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Learning OutcomesBy successfully completing this course, students will be able to:
- Summarize why etiquette matters.
- Describe the common courtesies of life.
- Summarize polite conversation.
- Describe telephone etiquette.
- Define proper correspondence.
- Describe basic table manners.
- Describe etiquette overnight guests.
- Describe wedding etiquette.
- Define etiquette for moments of sorrow.
- Define the rules of the workplace.
- Define appropriate behavior for children.
- Summarize gift giving guidelines, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
An Introduction Assignment 5 Lesson 1 Assignment Assignment 25 Lesson 1. Why Etiquette Matters Exam 8 Lesson 2 Assignment Assignment 25 Lesson 2. The Common Courtesies of Life Exam 9 Lesson 3 Assignment Assignment 25 Lesson 3. Polite Conversation Exam 10 Lesson 4 Assignment Assignment 25 Lesson 4. Telephone Etiquette Exam 10 Lesson 5 Assignment Assignment 25 Lesson 5. Correspondence Exam 8 Lesson 6 Assignment Assignment 25 Lesson 6. Basic Table Manners Exam 8 Lesson 7 Assignment Assignment 25 Lesson 7. Overnight Guests Exam 10 Lesson 8 Assignment Assignment 25 Lesson 8. Wedding Etiquette Exam 10 Lesson 9 Assignment Assignment 25 Lesson 9. Moments of Sorrow Exam 7 Lesson 10 Assignment Assignment 25 Lesson 10. The Rules of the Workplace Exam 8 Lesson 11 Assignment Assignment 25 Final Assignment Assignment 10 Lesson 11. Gift Giving Guidelines Exam 8 Lesson 12 Assignment Assignment 25 Lesson 12. Appropriate Behavior for Children Exam 7 The Final Exam Exam 49 Total Points: 467
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