Online Class: Etiquette 101

In this etiquette course you will learn the rules of good behavior, common courtesies of life, telephone etiquette, and conducting proper daily interactions for both social and business situations.

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  • 12
  • 22
    Exams &
  • 5,023
    have taken this course
  • 7
    average time
  • 0.7

Course Description

Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.

In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.

Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad!  There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.

Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate.  Etiquette 101 will teach you everything you need to know to move graciously through today's world.

Course Motivation

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(3,774 votes)

Lesson 1. Why Etiquette Matters

Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other. 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Etiquette Course; Reasons for Taking this Course
  • Complete: Lesson 1 Assignment
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1. Why Etiquette Matters

Lesson 2. The Common Courtesies of Life

The common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day. 11 Total Points
  • Lesson 2 Video
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2. The Common Courtesies of Life

Lesson 3. Polite Conversation

The art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met. 12 Total Points
  • Lesson 3 Video
  • Complete: Lesson 3 Assignment
  • Assessment: Lesson 3. Polite Conversation

Lesson 4. Telephone Etiquette

More of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place. 10 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4. Telephone Etiquette

Lesson 5. Correspondence

Although you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer. 8 Total Points
  • Lesson 5 Video
  • Lesson discussions: Communication
  • Assessment: Lesson 5. Correspondence

Lesson 6. Basic Table Manners

Table manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining. 18 Total Points
  • Lesson 6 Video
  • Complete: Lesson 6 Assignment
  • Assessment: Lesson 6. Basic Table Manners

Lesson 7. Overnight Guests

Families and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones. 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7. Overnight Guests

Lesson 8. Wedding Etiquette

A brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8. Wedding Etiquette

Lesson 9. Moments of Sorrow

Just as we celebrate life with weddings and births, we mark the sorrows of life as well. 7 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9. Moments of Sorrow

Lesson 10. The Rules of the Workplace

Nowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly. 18 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment
  • Assessment: Lesson 10. The Rules of the Workplace

Lesson 11. Gift-giving Guidelines

Giving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion. 18 Total Points
  • Lesson 11 Video
  • Lesson discussions: Regifting
  • Complete: Lesson 11 Assignment
  • Assessment: Lesson 11. Gift Giving Guidelines

Lesson 12. Appropriate Behavior for Children

As parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults. 68 Total Points
  • Lesson discussions: What is your opinion of this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Complete: Lesson 12 Assignment
  • Complete: Final Assignment
  • Assessment: Lesson 12. Appropriate Behavior for Children
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize why etiquette matters.
  • Describe the common courtesies of life.
  • Summarize polite conversation.
  • Describe telephone etiquette.
  • Define proper correspondence.
  • Describe basic table manners.
  • Describe etiquette overnight guests.
  • Describe wedding etiquette.
  • Define etiquette for moments of sorrow.
  • Define the rules of the workplace.
  • Define appropriate behavior for children.
  • Summarize gift giving guidelines.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Etiquette 101
Course Number: 7550110
Lessons Rating: 4.4 / 5 Stars (3,774 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: September 2022
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $95.00 U.S. dollars

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Student Testimonials

  • "This course on Etiquette was fantastic. In society people should remind themselves to extend kindnesses despite feelings. I also appreciated the prompts from the course instructor." -- Lacheree P.
  • "The Instructor is a great professional! Taught us how to behave appropriately in social and business settings. It really helps me in life. I enjoyed this course a lot and liked the fact you were very clear more than internet research. THANK YOU VERY MUCH !" -- Maria N.
  • "The instructor was very knowledgeable in every area. She graded work in a very timely manner and always offered additional help if needed. She encouraged me in every email that was sent." -- Deborah S.
  • "This course has been extremely informative regarding proper etiquette. The knowledge I have gained has already helped me to feel more comfortable in social situations, as well as allowed me to put others at ease in my presence." -- Deanna W.
  • "I was very pleased with the class and instructor. It was very well organized and I appreciate the comments made by the instructor." -- Kay M.
  • "The course was very enjoyable,informative and very interesting. I looked forward to each lesson. This course would be highly recommened to take by everyone. We could all use a few lessons on this subject." -- Maryann C.
  • "Great course! Very well thought out!" -- Kimberly G.
  • "Instructor was available, prompt, and friendly." -- Linda A.
  • "I liked the links a lot. Everything was laid out very thoroughly." -- Margarita R.
  • "The reference material and class material was most helpful. I was very pleased with the class and instructor. It was very well organized and I appreciate the comments made by the instructor." -- Kay M.
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