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Online Class: Etiquette 101

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Course Description

Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.

In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.

Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad!  There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.

Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate.  Etiquette 101 will teach you everything you need to know to move graciously through today's world.
  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly

Learning Outcomes

By successfully completing this course, students will be able to:
  • Know why etiquette matters.
  • Describe the common courtesies of life.
  • Know polite conversation.
  • Describe telephone etiquette.
  • Define proper correspondence.
  • Describe basic table manners.
  • Describe etiquette overnight guests.
  • Describe wedding etiquette.
  • Define etiquette for moments of sorrow.
  • Define the rules of the workplace.
  • Define appropriate behavior for children.
  • Know gift giving guidelines, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

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"Extraordinarily Helpful"
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Lesson 1. Why Etiquette Matters

Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other. 38 Total Points
  • Lesson 1 Video
  • Review Article: Modern Manners and Etiquette
  • Review Article: Japanese Etiquette
  • Take Poll: Etiquette Course
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete Exam: Lesson 1. Why Etiquette Matters

Lesson 2. The Common Courtesies of Life

The common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day. 34 Total Points
  • Lesson 2 Video
  • Review Article: Common Courtesies
  • Review Article: More Common Courtesies
  • Complete: Lesson 2 Assignment
  • Complete Exam: Lesson 2. The Common Courtesies of Life

Lesson 3. Polite Conversation

The art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met. 35 Total Points
  • Lesson 3 Video
  • Review Article: How to Make Polite Conversation at a Cocktail Party
  • Review Article: Swift's Essay on Conversation
  • Complete: Lesson 3 Assignment
  • Complete Exam: Lesson 3. Polite Conversation

Lesson 4. Telephone Etiquette

More of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place. 35 Total Points
  • Lesson 4 Video
  • Review Article: Phone Etiquette
  • Review Article: Cell Phone Etiquette
  • Complete: Lesson 4 Assignment
  • Complete Exam: Lesson 4. Telephone Etiquette

Lesson 5. Correspondence

Although you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer. 33 Total Points
  • Lesson 5 Video
  • Review Article: Email Etiquette
  • Review Article: More Email Rules
  • Take Poll: Communication
  • Complete: Lesson 5 Assignment
  • Complete Exam: Lesson 5. Correspondence

Lesson 6. Basic Table Manners

Table manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining. 33 Total Points
  • Lesson 6 Video
  • Review Article: American Table Manners
  • Review Article: Table Manners
  • Complete: Lesson 6 Assignment
  • Complete Exam: Lesson 6. Basic Table Manners

Lesson 7. Overnight Guests

Families and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones. 35 Total Points
  • Lesson 7 Video
  • Review Article: Courtesy as anOvernight Guest
  • Review Article: Miss Manners on Travel Etiquette
  • Complete: Lesson 7 Assignment
  • Complete Exam: Lesson 7. Overnight Guests

Lesson 8. Wedding Etiquette

A brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations. 35 Total Points
  • Lesson 8 Video
  • Review Article: Wedding Etiquette
  • Review Article: Wedding Tips
  • Review Article: Guest Attire
  • Complete: Lesson 8 Assignment
  • Complete Exam: Lesson 8. Wedding Etiquette

Lesson 9. Moments of Sorrow

Just as we celebrate life with weddings and births, we mark the sorrows of life as well. 32 Total Points
  • Lesson 9 Video
  • Complete: Lesson 9 Assignment
  • Complete Exam: Lesson 9. Moments of Sorrow

Lesson 10. The Rules of the Workplace

Nowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly. 33 Total Points
  • Lesson 10 Video
  • Review Article: How to Avoid Conflict in the Workplace
  • Complete: Lesson 10 Assignment
  • Complete Exam: Lesson 10. The Rules of the Workplace

Lesson 11. Gift-giving Guidelines

Giving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion. 43 Total Points
  • Lesson 11 Video
  • Review Article: Gift Giving Etiquette
  • Review Article: Test Your Gift Giving Etiquette
  • Review Video: How to Set an Informal Table.
  • Review Video: How to Set a Formal Table
  • Take Poll: Regifting
  • Complete: Lesson 11 Assignment
  • Complete: Final Assignment
  • Complete Exam: Lesson 11. Gift Giving Guidelines

Lesson 12. Appropriate Behavior for Children

As parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults. 81 Total Points
  • Review Article: Helping Children with Manners
  • Review Article: 10 Basic Manners for Kids
  • Take Poll: What is your opinion of this course?
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 12 Assignment
  • Complete Exam: Lesson 12. Appropriate Behavior for Children
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
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Document Your CEUs on Your Resume
Course Title: Etiquette 101
Course Number: 7550110
Languages: English - United States, Canada and other English speaking countries
Course Type: Support/Advice
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dr. Deirdre Mithaug
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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