Online Class: Etiquette 101

$50.00
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$75.00
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12

Lessons
27

Exams &
Assignments
7

Hours
average time
0.7

CEUs
2,771

Students
have taken this course

Course Description

Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.

In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.

Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad! There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.

Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate. Etiquette 101 will teach you everything you need to know to move graciously through today's world.

Completely Online
Self-Paced
Instructor Feedback
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (2183 votes)

"Extraordinarily Helpful"

8/20/2017 12:54:47 PM

Lesson 1. Why Etiquette Matters

Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other. 11 Total Points

Lesson 1 Video
Review 2 Articles: Modern Manners and Etiquette; Japanese Etiquette
Take Poll: Etiquette Course
Complete Assignment: An Introduction
Complete: Lesson 1 Assignment
Complete Exam: Lesson 1. Why Etiquette Matters

Lesson 2. The Common Courtesies of Life

The common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day. 11 Total Points

Lesson 2 Video
Review 2 Articles: Common Courtesies; More Common Courtesies
Complete: Lesson 2 Assignment
Complete Exam: Lesson 2. The Common Courtesies of Life

Lesson 3. Polite Conversation

The art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met. 12 Total Points

Lesson 3 Video
Review 2 Articles: How to Make Polite Conversation at a Cocktail Party; Swift's Essay on Conversation
Complete: Lesson 3 Assignment
Complete Exam: Lesson 3. Polite Conversation

Lesson 4. Telephone Etiquette

More of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place. 20 Total Points

Lesson 4 Video
Review 2 Articles: Phone Etiquette; Cell Phone Etiquette
Complete: Lesson 4 Assignment
Complete Exam: Lesson 4. Telephone Etiquette

Lesson 5. Correspondence

Although you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer. 18 Total Points

Lesson 5 Video
Review 2 Articles: Email Etiquette; More Email Rules
Take Poll: Communication
Complete: Lesson 5 Assignment
Complete Exam: Lesson 5. Correspondence

Lesson 6. Basic Table Manners

Table manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining. 18 Total Points

Lesson 6 Video
Review Article: American Table Manners
Complete: Lesson 6 Assignment
Complete Exam: Lesson 6. Basic Table Manners

Lesson 7. Overnight Guests

Families and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones. 20 Total Points

Lesson 7 Video
Review 2 Articles: Courtesy as anOvernight Guest; Miss Manners on Travel Etiquette
Complete: Lesson 7 Assignment
Complete Exam: Lesson 7. Overnight Guests

Lesson 8. Wedding Etiquette

A brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations. 20 Total Points

Lesson 8 Video
Review 3 Articles: Wedding Etiquette; Wedding Tips; Guest Attire
Complete: Lesson 8 Assignment
Complete Exam: Lesson 8. Wedding Etiquette

Lesson 9. Moments of Sorrow

Just as we celebrate life with weddings and births, we mark the sorrows of life as well. 17 Total Points

Lesson 9 Video
Complete: Lesson 9 Assignment
Complete Exam: Lesson 9. Moments of Sorrow

Lesson 10. The Rules of the Workplace

Nowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly. 18 Total Points

Lesson 10 Video
Review Article: How to Avoid Conflict in the Workplace
Complete: Lesson 10 Assignment
Complete Exam: Lesson 10. The Rules of the Workplace

Lesson 11. Gift-giving Guidelines

Giving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion. 20 Total Points

Lesson 11 Video
Review 2 Articles: Gift Giving Etiquette; Test Your Gift Giving Etiquette
Review 2 Videos: How to Set an Informal Table.; How to Set a Formal Table
Take Poll: Regifting
Complete: Lesson 11 Assignment
Complete: Final Assignment
Complete Exam: Lesson 11. Gift Giving Guidelines

Lesson 12. Appropriate Behavior for Children

As parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults. 66 Total Points

Review 2 Articles: Helping Children with Manners; 10 Basic Manners for Kids
Take Poll: What is your opinion of this course?
Take Survey: Program Evaluation Follow-up Survey (End of Course)
Complete: Lesson 12 Assignment
Complete Exam: Lesson 12. Appropriate Behavior for Children
Complete: The Final Exam

251

Total Course Points

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