Online Class: Etiquette 101

no certificate
with CEU Certificate*
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12Lessons
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14Exams &
Assignments -
5,147Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
The Timeless Significance of Etiquette
Introduction In an ever-evolving world, the value of etiquette remains steadfast. While some argue it’s a relic of the past, the truth is, the principles of good behavior and manners are timeless. As culture and customs evolve, so do the guidelines of politeness, ensuring that society functions harmoniously. The absence of etiquette can lead to chaos, misunderstandings, and conflicts, ranging from minor disagreements to aggressive confrontations.
Defining Etiquette Etiquette acts as a framework governing our interactions, whether they're social, business-related, or personal. Rooted in our cultural norms and ethical values, etiquette serves as a mirror reflecting our collective consciousness. Without it, societal interactions could devolve into a survival-of-the-fittest scenario, where compassion and understanding are secondary to individual ambitions.
Historically, etiquette played a significant role in defining and reinforcing societal hierarchies. For instance, during the Middle Ages, etiquette determined how much a lower-ranking person should bow to a superior or the expected mourning practices after a family member's passing. Such traditions were largely influenced by the elite classes, using them to cement their roles and authority within society. However, over time, as societies became more inclusive, the principles of etiquette transformed into a universal guide, promoting mutual respect and understanding rather than rigid class structures.
Etiquette in Modern Times In today’s fast-paced world, the essence of etiquette lies in:
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Personal Comfort: By understanding and applying etiquette, individuals navigate social situations more confidently.
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Empathy: Etiquette ensures the emotions and feelings of others are prioritized, preventing unintended slights or offenses.
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Clear Communication: Effective etiquette breaks barriers, fostering open and honest dialogue.
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Professionalism: In the workplace, etiquette can elevate one’s perceived competence and professionalism.
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First Impressions: Those crucial initial moments of interaction can set the tone for future engagements. Proper etiquette ensures these moments are positive.
While societal norms are constantly shifting, etiquette remains the compass that directs us toward considerate behavior. Its guidelines, while adaptive, always emphasize fairness, politeness, and consideration.
Course Overview: Etiquette 101 This course provides a contemporary take on traditional etiquette. We delve into:
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Why Etiquette Matters: Understand the history, significance, and modern relevance of etiquette.
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The Common Courtesies of Life: Rediscover often overlooked gestures of politeness.
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Polite Conversation: Master the art of conversing with tact and grace.
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Telephone Etiquette: Navigate the do’s and don’ts of both cellular and office communication.
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Correspondence: Learn proper communication, including emails and letters.
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Basic Table Manners: Dine with elegance and respect.
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Overnight Guests: Be a memorable host or guest.
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Wedding Etiquette: Navigate these joyous occasions with finesse.
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Moments of Sorrow: Address sensitive situations with empathy.
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Workplace Rules: Navigate professional spaces with confidence.
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Gift-giving Guidelines: Select and present gifts thoughtfully.
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Behavior for Children: Instill foundational manners in the younger generation.
Throughout the course, you’ll encounter real-life examples, illustrating both commendable and unfavorable behavior. We'll address challenging situations, providing etiquette-based solutions, ensuring you're prepared for all of life's twists and turns.
The Roots of Etiquette: Home Often, our first exposure to etiquette is at home. Family dynamics play a pivotal role in shaping our understanding of manners. To genuinely embrace etiquette, it's vital to practice it both in public and private spaces. By consistently adhering to high standards of behavior, especially around loved ones, we naturally integrate these principles into our daily lives. This not only benefits personal relationships but also positively influences society at large.
In conclusion, etiquette isn’t about stringent rules but about creating an environment where everyone feels valued and respected. By internalizing and practicing etiquette, you not only enhance your personal and professional life but also contribute positively to the world around you.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Why Etiquette Matters
Lesson 1 Video
Lesson discussions: Etiquette Course; Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Lesson 1. Why Etiquette Matters
Lesson 2. The Common Courtesies of Life
Lesson 2 Video
Assessment: Lesson 2. The Common Courtesies of Life
Lesson 3. Polite Conversation
Lesson 3 Video
Assessment: Lesson 3. Polite Conversation
Lesson 4. Telephone Etiquette
Lesson 4 Video
Assessment: Lesson 4. Telephone Etiquette
Lesson 5. Correspondence
Lesson 5 Video
Lesson discussions: Communication
Assessment: Lesson 5. Correspondence
Lesson 6. Basic Table Manners
Lesson 6 Video
Assessment: Lesson 6. Basic Table Manners
Lesson 7. Overnight Guests
Lesson 7 Video
Assessment: Lesson 7. Overnight Guests
Lesson 8. Wedding Etiquette
Lesson 8 Video
Assessment: Lesson 8. Wedding Etiquette
Lesson 9. Moments of Sorrow
Lesson 9 Video
Assessment: Lesson 9. Moments of Sorrow
Lesson 10. The Rules of the Workplace
Lesson 10 Video
Assessment: Lesson 10. The Rules of the Workplace
Lesson 11. Gift-giving Guidelines
Lesson 11 Video
Lesson discussions: Regifting
Assessment: Lesson 11. Gift Giving Guidelines
Lesson 12. Appropriate Behavior for Children
Lesson discussions: What is your opinion of this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments
Assessment: Lesson 12. Appropriate Behavior for Children
Assessment: The Final Exam
Learning Outcomes
- Summarize why etiquette matters.
- Describe the common courtesies of life.
- Summarize polite conversation.
- Describe telephone etiquette.
- Define proper correspondence.
- Describe basic table manners.
- Describe etiquette overnight guests.
- Describe wedding etiquette.
- Define etiquette for moments of sorrow.
- Define the rules of the workplace.
- Define appropriate behavior for children.
- Summarize gift giving guidelines.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

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Includes CEUs | X |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "This course on Etiquette was fantastic. In society people should remind themselves to extend kindnesses despite feelings. I also appreciated the prompts from the course instructor." -- Lacheree P.
- "The Instructor is a great professional! Taught us how to behave appropriately in social and business settings. It really helps me in life. I enjoyed this course a lot and liked the fact you were very clear more than internet research. THANK YOU VERY MUCH !" -- Maria N.
- "The instructor was very knowledgeable in every area. She graded work in a very timely manner and always offered additional help if needed. She encouraged me in every email that was sent." -- Deborah S.
- "This course has been extremely informative regarding proper etiquette. The knowledge I have gained has already helped me to feel more comfortable in social situations, as well as allowed me to put others at ease in my presence." -- Deanna W.
- "I was very pleased with the class and instructor. It was very well organized and I appreciate the comments made by the instructor." -- Kay M.
- "The course was very enjoyable,informative and very interesting. I looked forward to each lesson. This course would be highly recommened to take by everyone. We could all use a few lessons on this subject." -- Maryann C.
- "Great course! Very well thought out!" -- Kimberly G.
- "Instructor was available, prompt, and friendly." -- Linda A.
- "I liked the links a lot. Everything was laid out very thoroughly." -- Margarita R.
- "The reference material and class material was most helpful. I was very pleased with the class and instructor. It was very well organized and I appreciate the comments made by the instructor." -- Kay M.
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