Online Class: Etiquette 101

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  • 12
  • 22
    Exams &
  • 4,238
    have taken this course
  • 7
    average time
  • 0.7

Course Description

Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.

In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.

Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad!  There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.

Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate.  Etiquette 101 will teach you everything you need to know to move graciously through today's world.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
  • Universal Class is an IACET Accredited Provider

    Course Lessons

    Average Lesson Rating:
    4.6 / 5 Stars (Average Rating)
    "Extraordinarily Helpful"
    (3,343 votes)

    Lesson 1. Why Etiquette Matters

    Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other. 11 Total Points
    • Lesson 1 Video
    • Take Poll: Etiquette Course
    • Take Survey: Reasons for Taking this Course
    • Complete Assignment: An Introduction
    • Complete: Lesson 1 Assignment
    • Complete Exam: Lesson 1. Why Etiquette Matters

    Lesson 2. The Common Courtesies of Life

    The common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day. 11 Total Points
    • Lesson 2 Video
    • Complete: Lesson 2 Assignment
    • Complete Exam: Lesson 2. The Common Courtesies of Life

    Lesson 3. Polite Conversation

    The art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met. 12 Total Points
    • Lesson 3 Video
    • Complete: Lesson 3 Assignment
    • Complete Exam: Lesson 3. Polite Conversation

    Lesson 4. Telephone Etiquette

    More of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place. 10 Total Points
    • Lesson 4 Video
    • Complete Exam: Lesson 4. Telephone Etiquette

    Lesson 5. Correspondence

    Although you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer. 8 Total Points
    • Lesson 5 Video
    • Take Poll: Communication
    • Complete Exam: Lesson 5. Correspondence

    Lesson 6. Basic Table Manners

    Table manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining. 18 Total Points
    • Lesson 6 Video
    • Complete: Lesson 6 Assignment
    • Complete Exam: Lesson 6. Basic Table Manners

    Lesson 7. Overnight Guests

    Families and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones. 10 Total Points
    • Lesson 7 Video
    • Complete Exam: Lesson 7. Overnight Guests

    Lesson 8. Wedding Etiquette

    A brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations. 10 Total Points
    • Lesson 8 Video
    • Review Article: Guest Attire
    • Complete Exam: Lesson 8. Wedding Etiquette

    Lesson 9. Moments of Sorrow

    Just as we celebrate life with weddings and births, we mark the sorrows of life as well. 7 Total Points
    • Lesson 9 Video
    • Complete Exam: Lesson 9. Moments of Sorrow

    Lesson 10. The Rules of the Workplace

    Nowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly. 18 Total Points
    • Lesson 10 Video
    • Complete: Lesson 10 Assignment
    • Complete Exam: Lesson 10. The Rules of the Workplace

    Lesson 11. Gift-giving Guidelines

    Giving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion. 18 Total Points
    • Lesson 11 Video
    • Take Poll: Regifting
    • Complete: Lesson 11 Assignment
    • Complete Exam: Lesson 11. Gift Giving Guidelines

    Lesson 12. Appropriate Behavior for Children

    As parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults. 68 Total Points
    • Take Poll: What is your opinion of this course?
    • Take Survey: Program Evaluation Follow-up Survey (End of Course)
    • Complete: Lesson 12 Assignment
    • Complete: Final Assignment
    • Complete Exam: Lesson 12. Appropriate Behavior for Children
    • Complete: The Final Exam
    Total Course Points

    Learning Outcomes

    By successfully completing this course, students will be able to:
    • Summarize why etiquette matters.
    • Describe the common courtesies of life.
    • Summarize polite conversation.
    • Describe telephone etiquette.
    • Define proper correspondence.
    • Describe basic table manners.
    • Describe etiquette overnight guests.
    • Describe wedding etiquette.
    • Define etiquette for moments of sorrow.
    • Define the rules of the workplace.
    • Define appropriate behavior for children.
    • Summarize gift giving guidelines, and
    • Demonstrate mastery of lesson content at levels of 70% or higher.

    Additional Course Information

    Online CEU Certificate
    • Document Your Lifelong Learning Achievements
    • Earn an Official Certificate Documenting Course Hours and CEUs
    • Verify Your Certificate with a Unique Serial Number Online
    • View and Share Your Certificate Online or Download/Print as PDF
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    Document Your CEUs on Your Resume
    Course Title: Etiquette 101
    Course Number: 7550110
    Course Requirements: View Course Requirements
    Lessons Rating: 4.6 / 5 Stars (3,343 votes)
    Languages: English - United States, Canada and other English speaking countries
    Course Type: Support/Advice (Self-Paced, Online Class)
    CEU Value: 0.7 IACET CEUs (Continuing Education Units)
    CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
    Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
    Assessment Method: Lesson assignments and review exams
    Syllabus: View Syllabus
    Duration: Continuous: Enroll anytime!
    Course Fee: $50.00 (no CEU Certification) || with Online CEU Certification: $75.00

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    Student Testimonials

    • "Great course, great instructor!" -- Bayala K.
    • "Great course! It was very beneficial. I can apply this information to multiple areas in my life." -- Belynda W.
    • "Each lesson was interesting and the assignments were very helpful." -- Janis O.
    • "I would like to have this instructor again for another class, she was good on responding and seemed to actually read my essays. She made me feel good about my efforts." -- John A.
    • "The instructor was very knowledgeable in every area. She graded work in a very timely manner and always offered additional help if needed. She encouraged me in every email that was sent." -- Deborah S.
    • "Was very organized and well explained." -- Tena G.
    • "I found the simplicity in the presentation to be outstanding - no dry, un-needed information." -- Alice P.
    • View More Testimonials...

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