Online Class: Conflict Resolution Techniques
no certificate
with CEU Certificate*
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10Lessons
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10Exams &
Assignments -
4,808Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
Conflict Resolution in the Modern Workplace and Beyond
In today's fast-paced world, small conflicts can swiftly escalate into major disruptions, derailing a company's productivity and profitability. Recent studies have shown that workplace conflicts can lead to a decline in employee morale and even impact overall business health. In light of this, understanding and managing these conflicts becomes paramount for any organization's success.
Unveiling Conflict
At its core, conflict signifies a disagreement or clash between individuals or groups. While it's easy to equate conflict with physical confrontations or arguments, in the business realm, it often takes on a subtler form, affecting processes, decisions, and relationships.
Conflicts can sprout from seemingly trivial matters and can grow to encompass larger factions within a business. This course primarily hones in on intra-organizational conflicts, though some principles discussed can be applied to other areas such as family or religious institutions.
For instance, consider a situation where a team is deciding on a marketing strategy. One member, who has a background in traditional marketing, may vouch for print media based on past successes. Another member, younger and more attuned to digital trends, may argue for social media campaigns. Their backgrounds, experiences, and views on marketing shape their perspectives, leading to conflict.
Root Causes of Conflicts
Every individual is unique, shaped by myriad experiences and factors including:
- Childhood memories
- Economic background
- Education
- Health
- Personal interests and hobbies
- Relationships
Each of these elements and countless others meld to create an individual's "world view." It's this distinct world view that dictates behavior, decision-making, and interactions in both personal and professional settings.
To illustrate, consider two employees: One, having grown up in a strict household, believes in adhering to rules without exceptions. The other, with a more lenient upbringing, believes in occasional flexibility. When collaborating on a project with deadlines, their differing attitudes towards punctuality might lead to conflict.
The crux is simple: differing world views lead to different expectations. When these expectations aren't met, conflicts arise.
Types of Workplace Conflicts
- Horizontal Conflict: Between peers or those at the same hierarchical level.
- Vertical Conflict: Between individuals at different organizational levels.
- Outward Conflict: Between employees and external stakeholders like vendors or customers.
- Inner Conflict: Within oneself, often involving decision-making or ethical dilemmas.
- Mixed Conflict: A combination of the above, like a team clashing with a supervisor and vendor simultaneously.
As the number of involved parties increases, conflicts tend to become more intricate and challenging to navigate.
Conflict Management: The Way Forward
Once a conflict is identified, it is essential to:
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Analyze the Conflict:
- Understand your role and how the conflict's outcome might affect you.
- Identify the task or event that triggered the disagreement.
- Recognize the individuals or groups involved and their stances.
- Categorize the nature of the conflict (horizontal, vertical, etc.).
- Determine the core issues at hand.
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Address the Conflict:
- If you're mediating, maintain an objective stance.
- If you're a party in the conflict, ensure clarity and transparency in communication.
- Sometimes, involving a neutral third party can be beneficial.
In Conclusion
Conflicts, a result of diverse world views, are inevitable in any organization. This course provides you with the tools and insights needed to comprehend, navigate, and resolve these disagreements, ensuring a harmonious and productive workplace.
By the end of this program, you'll not only be adept at identifying and understanding the roots of conflicts but also equipped with effective strategies to mediate and prevent them. Enroll now to foster a cohesive work environment and drive your organization towards success.
Course Motivation
Conflicts in the workplace cause a loss in productivity and even employee health. Studies have shown that working in stressful environments weakens the immune system and causes undue mental pressure on individuals.
No one is perfect and there are always going to be issues that need to be resolved. This course will show you the best ways to handle tough situations and will show you how to eliminate animosity and anger, as well as tone down frustration levels. While conflict is fun to watch in television or in the movies, when its a part of your work life, its definitely not entertaining and it can have a serious toll on your emotional well-being and your general health.
Don't put it off any longer. Learn how you can best handle the conflicts that will arise and how you can walk away from stressful and tense situations without losing your temper or your self-respect. You'll discover that you have the ability to make changes you never thought possible and you'll find yourself in a working environment that functions smoothly, efficiently, and without stress making it a great place to be.
Applying the same techniques that are taught by major corporations, the student will be able to more effectively operate in many workplace environments.
There is also a forum community within the course which will create a brainstorming and creative avenue for the student to expand and excel. In addition, students will have the opportunity to interact with their professor during designated periods so that any questions they might have can be effectively addressed.
Areas that will be addressed in the course will include but are not limited to the following aspects of conflict resolution:
Understanding the types of conflict: Students will discover the various different types of conflict that are out there, as well as get to the reasons that it occurs so often in the workplace. Students will also be given different solutions to the various conflicts they might encounter. These solutions are real world solutions and not textbook examples that serve no purpose outside the classroom.
The consequences of conflict: Students will see the consequences that happen due to conflict, ranging from personal costs through workplace costs and including legal costs.
Secrets of conflict resolution in the workplace: There are eight steps needed to resolve conflict and the student will be shown each step as well as how to arrive there. This course will help give you a conflict resolution game plan.
In case of emergency: As anyone knows, there is no guaranteed method for conflict resolution and there are cases when a resolution is not going to work. The student will be shown how to deal with that situation.
The secret of positive communication: The student will be given the knowledge and the techniques necessary to facilitate positive communication. Since many conflicts can be avoided with the right tools, the student will learn how to best approach individuals who might be having problems and assist them without a conflict taking place.
As more and more businesses are looking for ways to help their personnel perform better and are seeking ways to keep the workplace as stress-free as possible, this course is invaluable. Whether you are a junior member of a staff or a senior manager, the techniques and tools that you will learn here will assist you in achieving more success and more responsibility in your job and youll also be picking up tools that can be used outside the workplace, as well.
We live in a world that has enough conflict in it and you can do your part in making sure that problems are solved even before they start.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Learning Outcomes
- Describe the types of conflict that occur in the workplace.
- Describe the consequences of conflict in the workplace.
- Summarize procedures to resolve workplace conflict.
- Summarize steps to take when conflicts are not resolved.
- Summarize ways to stop conflict from arising in the first place.
- Define why people conflict in the first place.
- Describe the most common techniques to resolve personal conflict.
- Describe ways to mediate conflict between parties.
- Describe what steps to take when both parties refuse to resolve their conflicts.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Choose Your Subscription Plan
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This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "The course addressed some meaningful and realistic experiences and examples that help the user understand. It was relevant and helpful in my growth with this topic." -- Brian T.
- "I thought this course was very helpful; it should be implemented in every middle school or high school so that everyone knows how to cope and solve problems at an early age." -- April P.
- "I thought this course was excellent. Quick marking for assignments and progress. Great introduction for anyone interested in conflict resolution." -- Caroline F.
- "This course gave me much to think about. So far in this job I have now there has been no conflict with the people I work with which I am very happy about. I think I only had one job many years ago where I could not get along with a person I worked with and it was resolved by my moving to a different department and I did not have any stress to deal with." -- Charlene V.
- "It was helpful - I was actually put in the middle of a conflict as I was taking the course and was able to utilize some of the things I learned." -- Erin M.
- "It was very helpful. These are things I think should be taught in school systems. I think if would give our children a head start in learning how identify and work through conflict." -- Karen J.
- "This course was very informative. I know we all think we know how to handle things on our own but this course has offered other opinion on how to handle situations both in the workplace and home life. I would recommend this course to everyone. Thank you." -- Bertha M.
- "This course is very vital information for me to help manage how information is used and will help in my relationships at work, home, and personal relationships. Everyone who is in a relationship should take this class. Anyone who is working should be required to take this course." -- Shirley O.
- "I liked the course. It was helpful and interesting, with advice in it that can be used in everyday life. Thank you!" -- Clare C.
- "This was a great course it really made me see things in a different light and also to help me in my own life." -- Donald P.
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