Resolving Workplace Conflict

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Course Description


Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that
hinders your work environment and disrupts your ability to get things done, you need to do something about it.

"Workplace Conflict" is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and some possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.

From accusations to manager to manager conflict, and more, this course will help readers learn more about what's happening when conflict arises. The reader will begin to understand his or her own conflict style – and how that might not be helpful to the situation.

In addition, "Workplace Conflict" gives practical and real life tips for companies who are facing long-term conflicts, even discussing how to manage an employee who seems to be causing the trouble.

At the end of each section, a reader will find summaries of the content, as well as True/False and multiple-choice questions to test their knowledge.

If you've been wondering whether conflict at work can be solved, or even just minimized, then this is the course for you.  No matter what a company may be facing, these conflict management
strategies will ensure a smooth transition from conflict to learning

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

Lesson 1: Introduction

Lesson 2: Recognizing and Responding to Conflict

Lesson 3: Strategies for Resolving Conflicts

Lesson 4: Confrontation: What's the Best Approach? 

Lesson 5: Personal Conflict Styles

Lesson 6: Coping with Accusations in the Workplace

Lesson 7: Managing Conflict 

Lesson 8: Manager to Manager Conflict 

Lesson 9: Conflict: Avoid, Confront, or Delay?

Lesson 10: When Conflict Can't Be Resolved

Lesson 11: Preventing Conflict in the Workplace

Lesson 12: Conclusion

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class .

Grading Policy

Each lesson will include a lesson review quiz along with one assignment. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe recognizing and responding to conflict.
  • Identify strategies for resolving conflicts.
  • Describe confrontation and the best approaches to it.
  • Identify personal conflict styles.
  • Know methods for coping with accusations in the workplace.
  • Describe the best methods for managing conflict.
  • Know manager to manager conflict issues and approaches.
  • Recognize when conflict cannot be resolved.
  • Know methods for preventing conflict in the workplace, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 2 Exam10
Lesson 3 Exam9
Lesson 4 Exam10
Lesson 5 Exam10
Lesson 6 Exam9
Lesson 7 Exam10
Lesson 8 Exam10
Lesson 9 Exam10
Lesson 10 Exam10
Lesson 11 Exam10
Lesson 12 Assignment2
The Final Exam58
Total Points:159

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