Online Class: Cross-Cultural Communication

This cross-cultural communication course will guide learners on how to recognize, understand and overcome potential barriers when communicating with other cultures in a way that is productive and non-offensive.

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Course Description

Cross-Cultural Mastery: Navigating a World Beyond Borders

In today’s fast-paced global landscape, barriers have been diminishing rapidly. Digital revolutions and global mobility have intertwined our worlds, pushing the boundaries and blurring the lines between cultures. However, as the world draws closer, the complexity and challenges of intercultural communication loom larger. The ability to convey thoughts, make connections, and build relationships across diverse cultures is no longer just an advantage - it's an imperative.

Introducing our premier course, "Cross-Cultural Mastery: Navigating a World Beyond Borders". This meticulously crafted program is not just a course; it's a journey into the rich tapestry of human interactions, powered by the spirit of global unity.

Delve Deep into an Enriched Curriculum:

  1. Roots of Intercultural Communication: Embark on a foundational understanding, deciphering the intricacies and the raison d'être of cross-cultural interactions.
  2. Values & Ethos: Dive into the core cultural values that shape interactions, perceptions, and worldviews. Learn to resonate with these values, opening doors to heartfelt connections.
  3. Overcoming Barriers: From culture shock to verbal communication variances, this segment identifies and offers solutions to typical pitfalls in intercultural engagements.
  4. The Art of Non-Verbal Talks: Decipher the unspoken, understanding cues and subtleties that often speak louder than words.
  5. Conflict Navigation: In a world of differences, conflicts are inevitable but not insurmountable. Equip yourself with tools to mediate, resolve, and even leverage conflicts for enhanced relationships.
  6. Global Citizenry and Identity: In a world that's becoming a global village, cultivate a global identity, while respecting and appreciating localized nuances.
  7. Ethical Navigation: Tread the fine lines of cultural sensitivities with a comprehensive guide on ethics and strategies for addressing dilemmas.

Why Choose This Course?
Backed by avant-garde research and real-world insights, this course goes beyond textbook definitions. It's a transformative experience, nurturing not just the mind but also the heart. It is designed for professionals, travelers, students, and virtually anyone who envisions themselves as a part of the global community.

Our Commitment:
"Cross-Cultural Mastery" is not just about information; it's about transformation. Featuring immersive activities, real-world case studies, interactive discussions, and reflective exercises, we ensure that learning is not just passive absorption but active application.

The world awaits your enriched perspective. Whether it's clinching a business deal in Tokyo, collaborating with a team in Nairobi, or vacationing in Prague, with "Cross-Cultural Mastery," every interaction is an opportunity for success, learning, and joy. Join us in redefining global communication!

Course Motivation

Intercultural communication flexibility is the management of cultural differences adaptively and creatively within many types of situations. Our attitudes and expectations are often shaped by underlying cultural values. Our perception of and approach to communication issues within work teams likely vary across cultures, ethnicities, situations, and individuals. For example, members of some cultural groups (for example, German and Swiss) prefer to address an issue head on, believing that directness and assertiveness spark new ideas. Other cultural groups (for example, Chinese and Korean) may prefer to address issues indirectly and tactfully, in efforts to facilitate more harmonious communication processes.

Reasons to study intercultural communication

Rapid changes in global economics, technology, immigration policies, and transportation have meant that the world seems to be becoming increasingly smaller. Our connections to our foreign neighbors are clearer than ever before. We find increased contact with those of different cultures. In the work place, people of different cultures bring with them different work habits and cultural practices, approaching problem solving tasks differently. Individuals may also have different desires for communication outcomes and emphases within their intercultural encounters.

The study of intercultural communication is the study of communication involving cultural group differences. This study helps students acquire the necessary knowledge and skills to manage intercultural differences appropriately and effectively. It also includes developing an ability to view things from different angles, absent rigid prejudgment. Indeed, there are many practical reasons to study intercultural communication. We will discuss several of those reasons here.

First on the list of reasons to study intercultural communication is global workforce heterogeneity. That is, many companies have a global presence. The top five most valuable global brands in terms of dollar value are Coca-Cola, IBM, Microsoft, Google, and GE (General Electric). Other companies such as Starbucks and McDonald's also have significant presence abroad. Most of these companies are managed and operated from U.S. soil, and many U.S. workers currently work in overseas locations. However, approximately 10-20 percent of U.S. workers working overseas fail in their global assignments (They return prematurely.), with the highest failure rates associated with work in developing nations. Most U.S. international employers may be considered technically competent, but they may also lack effective, adaptive intercultural communication skills that enable them to communicate appropriately and effectively in the new culture.

Secondly, the domestic workplace is increasingly diverse, making cultural diversity a critical part of our everyday lives. The Latino/a population is expected to increase from 16 to 30-percent by 2050, and the Asian American population will grow from 4.5 to 9 percent. The non-Hispanic Caucasian population will decline from 65% to 46% nationally. The 2010 U.S. Census revealed that 12-percent of the population is foreign born nationals, and another 11-percent is native born with at least one foreign born parent. Of those foreign born, more than half emigrated from Latin America, with almost a third coming from Mexico. These figures indicate that in the marketplace, the influence of multicultural and diverse customers is expanding across the board.

Additionally, knowing something about intercultural communication helps us to engage in creative multicultural problem solving strategies. Accepting and considering alternative viewpoints helps us move mindfully away from traditional binary (either/or) thinking and expand our diversity of options in managing intercultural team problems. In fact, a significant amount of creativity research demonstrates that we learn more from those who are different from us than we learn from those who are similar. Research on small groups indicates that better decisions are reached through more diverse decision making teams.

Further, technology is speeding up our identities as global citizens. We can now easily connect with individuals from around the world within a few seconds, and at a very low cost.

The fifth reason that developing quality intercultural communication skills matters is facilitating better multicultural health care communications. Borders continue to merge and divide, and increasingly immigrants and multicultural citizens require health care in their host countries. Many of these people have high expectations that their health care practitioners will respect their personal beliefs and health care practices; however, this is not always the case.Different beliefs and traditions surround the concept of death as well, which can make an already difficult time more challenging.

Global peacemaking is another reason to know something about intercultural communication.Citizens of many nations are rising up to demand better lives for themselves and their families by way of citizenship rights, democracy, and freedom. The terrorist attack on U.S. soil in 2001 prompted many individuals to recognize the important role of competent intercultural communication. Peace studies are forging new ground in university curricula, offering major and minor degrees on many campuses.

Finally, improved intercultural communication skills can help deepen self-awareness and other-awareness. For the most part, our cultural beliefs, values, and communication norms are acquired unconsciously. Without a basis for comparison, we may never question the way we have been conditioned and socialized. This can encourage the development of ethnocentrism, which means seeing our own culture as the center of the universe and seeing other cultures as insignificant or perhaps inferior. Groups, organizations, communities, and societies develop differences from each other. "Without interaction with outsiders, differences become difficult to understand and difficult not to judge. What is comfortable becomes right.What we do not understand becomes less than right to us." When we lack quality comparative cross-cultural knowledge, we may tend to view the world through only one lens.  However, that lens can be expanded to understand possible value differences and similarities between your own and other cultures through intercultural communication awareness. Our awareness of who we are can deepen through intercultural knowledge.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.2 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(749 votes)

Lesson 1. Definitions

Intercultural communication flexibility is the management of cultural differences adaptively and creatively within many types of situations. 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Exam

Lesson 2. Cultural Values

Cultural values and beliefs serve as anchors to which we attach meaning and significance of our complex identities. Additional lesson topics: What are Cultural Values 12 Total Points
  • Lesson 2 Video
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2 Exam

Lesson 3. Cultural Barriers

When communicating across cultures, we tend to confront some cultural barriers. Additional lesson topics: Cultural Communication Barriers in the Workplace 9 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4. Nonverbal Communication Plus Culture

Occurring with or without verbal communication, nonverbal cues provide the context for interpreting and understanding how the verbal message should be interpreted. Additional lesson topics: How do culturally different people interpret nonverbal communication?; Project Communication Tips: Nonverbal Communication in Different Cultures 12 Total Points
  • Lesson 4 Video
  • Complete: Lesson 4 Assignment
  • Assessment: Lesson 4 Exam

Lesson 5. Challenges in Intercultural Communication

This lesson focuses on developing a greater understanding of biases we tend to hold against out-groups, to lay a foundation for improving our own intercultural communication. Additional lesson topics: Working on Common Cross-cultural Communication Challenges 10 Total Points
  • Lesson 5 Video
  • Complete: Lesson 5 Assignment
  • Assessment: Lesson 5 Exam

Lesson 6. Managing Conflict Flexibly

This lesson begins with an exploration of background components that influence intercultural conflict escalation. 10 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7. Global Identity. Communicating with a Cross-Cultural Audience

The language of the Internet is largely English, and through communication in English, global connections are forged and maintained. Additional lesson topics: What to Know When You're Speaking to an International Audience 5 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8. Becoming Ethical Intercultural Communicators.

In problem recognition, we learn to frame the situation through lenses of both our home culture and those of the other culture involved. Additional lesson topics: Ethics in intercultural communication 49 Total Points
  • Lesson 8 Video
  • Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 8 Exam
  • Assessment: Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what cross-cultural communication is.
  • Identify cultural values.
  • Recognize cultural barriers.
  • Describe nonverbal communication plus culture.
  • Summarize challenges in intercultural communication.
  • Describe processes for managing conflict flexibly.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Cross-Cultural Communication
Course Number: 8900241
Lessons Rating: 4.2 / 5 Stars (749 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: October 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Course Author: Dr. Michele Poff
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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