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Cross-Cultural Communication

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Course Description

Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure. Myriad considerations coalesce to result in improved interpersonal communication skills.

This course, Fundamentals of Cross-Cultural Communication, addresses each of those areas that require awareness and mindfulness in intercultural interactions. Solidly grounded in cutting edge academic research, we begin with a background of intercultural communication, which includes definitions of and reasons for intercultural communication. We then move to an exploration of culture-based values that undergird and play a significant role in all intercultural interactions. From there, this course moves to examine barriers to successful intercultural communication, including culture shock and lack of awareness of verbal communication tendencies and styles. Nonverbal communication also plays a key role in developing intercultural communication flexibility, and is discussed in turn. A discussion of challenges in intercultural communication aims to highlight ways to improve communication across cultures; in understanding the obstacles, the way to quality communication is cleared. Conflict and dispute resolution is also a key component of intercultural communication, and is therefore also covered in this course. The idea of a global identity and communicating with cross-cultural audiences follows the conflict lesson. The course closes with considerations of intercultural ethics, and strategies for resolving ethical dilemmas within cross-cultural contexts.

Packed with useful information, knowledge, considerations and insights, this course provides students the tools they need to improve their intercultural communication flexibility and skills, permitting them to gain more success in – and indeed more pleasure from – their intercultural encounters.

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  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1. Definitions

Intercultural communication flexibility is the management of cultural differences adaptively and creatively within many types of situations. 11 Total Points
  • Lesson 1 Video
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Exam

Lesson 2. Cultural Values

Cultural values and beliefs serve as anchors to which we attach meaning and significance of our complex identities. 12 Total Points
  • Lesson 2 Video
  • Review Article: What are Cultural Values
  • Complete: Lesson 2 Assignment
  • Complete: Lesson 2 Exam

Lesson 3. Cultural Barriers

When communicating across cultures, we tend to confront some cultural barriers. 9 Total Points
  • Lesson 3 Video
  • Review Article: Cultural Communication Barriers in the Workplace
  • Complete: Lesson 3 Exam

Lesson 4. Nonverbal Communication Plus Culture

Occurring with or without verbal communication, nonverbal cues provide the context for interpreting and understanding how the verbal message should be interpreted. 12 Total Points
  • Lesson 4 Video
  • Review 2 Articles: How do culturally different people interpret nonverbal communication?; Project Communication Tips: Nonverbal Communication in Different Cultures
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5. Challenges in Intercultural Communication

This lesson focuses on developing a greater understanding of biases we tend to hold against out-groups, to lay a foundation for improving our own intercultural communication. 10 Total Points
  • Lesson 5 Video
  • Review 2 Articles: Intercultural Communication: Challenges and Pitfalls; Working on Common Cross-cultural Communication Challenges
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6. Managing Conflict Flexibly

This lesson begins with an exploration of background components that influence intercultural conflict escalation. 10 Total Points
  • Lesson 6 Video
  • Review 2 Articles: Management's Conflict Resolution Among Cross-Cultural Employees; Cross Cultural Awareness May Aide Your Conflict Resolution Efforts
  • Complete: Lesson 6 Exam

Lesson 7. Global Identity. Communicating with a Cross-Cultural Audience

The language of the Internet is largely English, and through communication in English, global connections are forged and maintained. 5 Total Points
  • Lesson 7 Video
  • Review 2 Articles: Tips for Communicating Effectively with Diverse Audiences; What to Know When You're Speaking to an International Audience
  • Complete: Lesson 7 Exam

Lesson 8. Becoming Ethical Intercultural Communicators.

In problem recognition, we learn to frame the situation through lenses of both our home culture and those of the other culture involved. 49 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Ethics in intercultural communication; Cross-Cultural Communication and Ethics
  • Take Poll: Let us know what you think of this course
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 8 Exam
  • Complete: Final Exam
Total Course Points

Additional Course Information

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Course Title: Cross-Cultural Communication
Course Number: 8900241
Languages: English - United States, Canada and other English speaking countries
Course Type: General Education
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what cross-cultural communication is.
  • Identify cultural values.
  • Recognize cultural barriers.
  • Describe nonverbal communication plus culture.
  • Know challenges in intercultural communication.
  • Describe processes for managing conflict flexibly, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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