Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure. Myriad considerations coalesce to result in improved interpersonal communication skills.
This course, Fundamentals of Cross-Cultural Communication, addresses each of those areas that require awareness and mindfulness in intercultural interactions. Solidly grounded in cutting edge academic research, we begin with a background of intercultural communication, which includes definitions of and reasons for intercultural communication. We then move to an exploration of culture-based values that undergird and play a significant role in all intercultural interactions. From there, this course moves to examine barriers to successful intercultural communication, including culture shock and lack of awareness of verbal communication tendencies and styles. Nonverbal communication also plays a key role in developing intercultural communication flexibility, and is discussed in turn. A discussion of challenges in intercultural communication aims to highlight ways to improve communication across cultures; in understanding the obstacles, the way to quality communication is cleared. Conflict and dispute resolution is also a key component of intercultural communication, and is therefore also covered in this course. The idea of a global identity and communicating with cross-cultural audiences follows the conflict lesson. The course closes with considerations of intercultural ethics, and strategies for resolving ethical dilemmas within cross-cultural contexts.
Packed with useful information, knowledge, considerations and insights, this course provides students the tools they need to improve their intercultural communication flexibility and skills, permitting them to gain more success in – and indeed more pleasure from – their intercultural encounters.