Online Class: Sensitivity Training for the Workplace

This online sensitivity training course provides the insight you need to become more culturally aware and competent in dealing with people of diverse backgrounds and beliefs.
Self-Paced, Online Class
Virginia Beach Public Library
 
  • 10
    Lessons
  • 34
    Exams &
    Assignments
  • 4,867
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
  •  
    Video Audit
    Available
 
 
 

Course Description

Mastering Sensitivity: Navigating the Globalized Workplace with Empathy and Understanding

In the interconnected world of the 21st century, the workplace is no longer just a physical space confined by four walls. It's a dynamic realm of diverse cultures, beliefs, and backgrounds converging together. To lead, collaborate, and flourish in such an environment, professionals must move beyond mere awareness to true cultural competence. This is where our "Mastering Sensitivity" online training comes into play.

Why This Course?
Navigating diverse workspaces isn't just about tolerance; it's about embracing and celebrating the myriad perspectives that different individuals bring to the table. "Mastering Sensitivity" is meticulously designed to ensure you not only comprehend these differences but can leverage them for organizational success.

Dive Deep into a Comprehensive Curriculum:

  1. Foundation of Cultural Competence: Kick-start your journey by understanding the essence of cultural competence and why it's pivotal in today's global business ecosystem.
  2. Cultural Immersion: Journey through the fascinating world of diverse cultures, exploring their unique traditions, beliefs, and lifestyles.
  3. Beyond Cultural Nuances: Addressing critical aspects such as gender disparities, generational gaps, and the intricacies of the LGBT community, ensuring a holistic sensitivity approach.
  4. Conflict Resolution: Equip yourself with pragmatic tools and strategies to mediate misunderstandings and conflicts, fostering an atmosphere of mutual respect and harmony.
  5. Elevate Communication: Discover the art of effective communication that bridges generational divides, ensuring smoother collaboration across teams of varied age groups.
  6. Practical Application: Through real-life scenarios, simulations, and activities, practice the principles you learn, ensuring they're more than just theoretical knowledge.

Who Should Attend?
Whether you're a fledgling start-up venturing into new markets or a multinational corporation looking to foster a more inclusive environment, this course is tailored for you. Human resource professionals, team leaders, managers, and even individual contributors will find invaluable insights and tools to elevate their professional interactions.

Our Commitment:
Our course doesn't just stop at delivering lessons. We are dedicated to facilitating your journey to mastery. With a plethora of resources, from insightful videos and reading materials to interactive quizzes, we ensure that learning becomes an engaging experience. Join us, and redefine the dynamics of your workplace.

Why should I take this sensitivity course?

This course is unique in its approach to sensitivity training because it is not a lecture of what to say and do and what not to say and do in a professional/business setting. Instead, this course explores ways to see beyond our individual life and cultural experiences and provides exercises to broaden our understanding of how to better communicate with different cultures in order to achieve better productivity and reduce conflict. Additionally, this course serves as a practical 'how-to' guide and does not get lost in esoteric arguments or force a political agenda, but rather focuses on real, practical advice you can use to understand and better communicate with all people regardless of their background, culture, religious beliefs, upbringing, or lifestyle.

How does sensitivity training increase business productivity?

This specific course aims to increase awareness, communication, and understanding amongst people with different belief systems in order foster new ideas, creative thinking, and ultimately maximize productivity. Successful businesses require unique problem solving strategies to address the competitive market headwinds they face--particularly in a world where everything is connected and shared. A business with a diverse and inclusive group of problem solvers has a higher probability of finding profitable solutions to these problems. In short, a diverse workplace can help your business think outside the box.

There are several types of sensitivity training courses, how do I know which one to take?

We do offer several diversity and inclusion courses depending on your training needs. This course touches on more of the common issues and concerns employees face in a diverse workplace (gender, race, religious beliefs, sexual orientation, age, etc.) while our other courses may focus specifically on gender sensitivity or age-related diversity issues. This course is a great all-in-one resource for helping your organization become more aware of sensitive issues when you have a diverse group of people and how to appropriately handle these issues, which is why it is one of the most popular training programs available.

What kind of certificate is awarded for completing this class?

This sensitivity class offers an accredited CEU Certificate of Course Completion if you sign up for the CEU Certificate version of the course. Your satisfactory completion of this course is determined by an overall/final grade of 70% or higher (this is the final grade after calculating all exam and assignment assessments). This course is rated for 7.0 IACET CEUs which is equivalent to 7 contact hours (this is the average time it takes an individual to complete the training with a 70% or higher grade). When you have successfully completed the course, you may share, download, and/or print your certificate of course completion. A third party (such as your employer) will be able to verify your successful training completion via a unique serial number on our service. You can also document your compliance training in the "Professional Development" area of your resume by listing the course title, contact hours, number of CEUs, and completion date.

I need this training for my staff in order to stay in compliance, how do I purchase it in bulk for them?

The easiest way to purchase this sensitivity training for multiple individuals is to use our Group Enrollments area. There you can purchase this or any course in bulk, receive discounts based on volume, instantly send out vouchers to your staff for course access, and monitor their course progress.
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Course Lessons

Average Lesson Rating:
4.1 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(4,573 votes)

  • Lesson 1: Introduction to Diversity and Sensitivity Training

    This course was designed to be used as a sensitivity training program for those in the workforce, entering the workforce, or groups wishing to bring this type of training program to the workforce.

  • Lesson 2: Recognizing Differences and Behavior by Looking Inward

    It's when we become sensitive to the differences in each of us that the workplace becomes a more positive place, and we all succeed to a higher level than we otherwise would.

  • Lesson 3: It's All About Respect

    When you learn to look inward and, therefore, become more sensitive to others, you also take your professionalism up a notch.

  • Lesson 4: Facing Racial and Other Prejudices or Stereotypes

    Prejudice wears many faces, and it appears in many forms. No matter how hard we may try to avoid it, it even appears in those of us who strive to remain free of prejudice in our daily lives.

  • Lesson 5: Cultural Differences in the Workplace

    Culture has many definitions, and in this lesson we're going to talk about how those definitions apply to, and affect, your workplace.

  • Lesson 6: Let's Talk About Gender

    It is critical, though, that you learn the skills needed to work together in harmony, and practice effective communication.

  • Lesson 7: A Discussion About Disabilities

    There are all types of disabilities covered by the word disability. It does not mean, as we've said, that the person with a disability is unable to work or complete their job as well as anyone else.

  • Lesson 8: Generational Diversity Training

    The lack of understanding about generational diversity is causing tension and dissension in the workplace.

  • Lesson 9: LGBTQIA+ Sensitivity Training

    As recent as just 20 years ago, a gay, lesbian, or transgender person would have stayed 'in the closet' for fear of risking their professional career; that's not the way it is today.

  • Lesson 10: Resolving Conflicts

    It's how we work to resolve conflicts that helps us to determine how successful we are at both communicating and working as part of a team.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what diversity and sensitivity training is and why it is important.
  • Recognize differences and behaviors by looking inward.
  • Describe facing racial and other prejudices or stereotypes in the workplace and how to react to them.
  • Identify cultural differences in the workplace and determine how to deal with communication issues.
  • Describe and recognize gender issues that arise in the workplace.
  • Discuss disabilities in the workplace.
  • Identify generational diversity training needs.
  • Recognize LGBT sensitivity training needs.
  • Describe processes for resolving conflicts that may arise because of diversity issues in the workplace.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Sensitivity Training for the Workplace
Course Number: 8900242
Lessons Rating: 4.1 / 5 Stars (4,573 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is accessible online throughout all states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It's also available in top English-speaking countries like the United Kingdom, Canada, Australia, and New Zealand.
Last Updated: February 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus

Student Testimonials

  • "Thank you sincerely for the content of this course. It summons deep thinking that is rewarding. It is impactful on my self awareness and shall drive respectful results. I've noticed situational improvements since starting the course, perhaps my own behavior and experience in the course is related to what may be perceived as overall situational improvement." -- Steven F.
  • "As a 61 year old CEO of my own company this is been a very helpful and enlightening course! Thank you very much!" -- Robin M.
  • "This is the first time I have been exposed or given training these topics. I have learned a great deal about both myself and others. I wish I had been exposed to these ideas long ago. Thank you!" -- David P.
  • "This was very helpful. If I had taken this course earlier I would have avoided or resolved many previous conflicts." -- Cameron A.
  • "I quite enjoyed this course and it was what I was looking for as a complete resource for digging into the topic of sensitivity issues." -- Paul H.
  • "This is definitely a keeper. It's up-to-date and inclusive. It should be used as a preventative measure to all incoming employees." -- Rhonda S.
  • "I spoke highly of this course to my supervisor and my coworkers. I basically told them all to take this course. We need to! My work place is very diverse in cultures as well as in generations. By taking this class, bridges to cross will be shorter and barriers crumble more. Thank you for this class." -- Maria C.
  • "This was a great course. I had a conversation about it with my husband. He is in food service and has several coworkers that are LGBTQ, he struggles at times with communication, but asked a question I thought was valid. We discuss being sensitive to LGBTQ communities, but do we discuss how members of the LGBTQ community can communicate more of there needs/or preferences, when appropriate to people in a professional way. It seems there is opportunity for better communication and understand going each direction." -- Joanne M.
  • "What a great experience! I am a middle-aged American male. My first thought was, 'OMG! Another liberal-agenda for society' I was enlightened indeed!" -- Samson N.
  • "Instructor was fantastic. She marked the exams quickly and provided me with the confidence I needed to carry on." -- Mike C.
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