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Sensitivity Training in the Workplace

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Course Description

The most successful organizations and professionals understand that being able to work well with others is critical in today's increasingly diverse workforce. If you have co-workers, employees, or managers who don't share the same beliefs, backgrounds, lifestyles, or traditions, then you – as well as your career – can benefit from our sensitivity training course.

This course will provide you with the following:

·    The foundation you need to be culturally competent

·    Cultural awareness and a greater understanding of cultural differences

·    Enhancement of your cultural sensitivity

·    Awareness and a greater understanding of gender differences in the workplace

·    Generational training for improving communication between different generations

·    An introduction to effectively working with members of the LGBT community

·    Tools to reduce misunderstandings and create positive relationships in the workplace

·    Knowledge of respectful behaviors that promote harmony with others in the organization

·    Skills to resolve conflicts that may arise, as well as strategies to help get the results that are in the best interest of all parties.

·    And more.

If your organization is growing and expanding into other countries, or if your staff is becoming more diverse, this training course will offer the insight you need to become more culturally competent. Our informative lessons will provide you the knowledge, understanding, and skills you need as well as provide multiple activities to practice and apply what you've learned. 

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (1119 votes)
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"Extraordinarily Helpful"
9/19/2017 12:00:49 PM

Lesson 1: Introduction to Diversity and Sensitivity Training

This course was designed to be used as a sensitivity training program for those in the workforce, entering the workforce, or groups wishing to bring this type of training program to the workforce. 13 Total Points
  • Lesson 1 Video
  • Review Article: What is Sensitivity Training
  • Complete Assignment: An Introduction
  • Complete: Assignment 1
  • Complete: Lesson 1 Exam

Lesson 2: Recognizing Differences and Behavior by Looking Inward

It's when we become sensitive to the differences in each of us that the workplace becomes a more positive place, and we all succeed to a higher level than we otherwise would. 15 Total Points
  • Lesson 2 Video
  • Review 2 Articles: How Others Perceive You Quiz; How to See Yourself As Others See You
  • Complete: Assignment 2-1
  • Complete: Assignment 2-2
  • Complete: Assignment 2-3
  • Complete: Lesson 2 Exam

Lesson 3: It's All About Respect

When you learn to look inward and, therefore, become more sensitive to others, you also take your professionalism up a notch. 14 Total Points
  • Lesson 3 Video
  • Review Article: How to Demonstrate Respect at Work
  • Complete: Assignment 3-1
  • Complete: Assignment 3-2
  • Complete: Lesson 3 Exam

Lesson 4: Facing Racial and Other Prejudices or Stereotypes

Prejudice wears many faces, and it appears in many forms. No matter how hard we may try to avoid it, it even appears in those of us who strive to remain free of prejudice in our daily lives. 12 Total Points
  • Lesson 4 Video
  • Review 2 Articles: Avoiding Stereotypes in the Workplace; Where and How to Deal With Stereotyping in the Workplace
  • Complete: Assignment 4-1
  • Complete: Assignment 4-2
  • Complete: Lesson 4 Exam

Lesson 5: Cultural Differences in the Workplace

Culture has many definitions, and in this lesson we're going to talk about how those definitions apply to, and affect, your workplace. 12 Total Points
  • Lesson 5 Video
  • Review 2 Articles: 2014 Diversity Calendar: Multicultural Celebrations; 5 Strategies for Dealing With Diversity in the Workplace
  • Complete: Assignment 5-1
  • Complete: Assignment 5-2
  • Complete: Lesson 5 Exam

Lesson 6: Let's Talk About Gender

It is critical, though, that you learn the skills needed to work together in harmony, and practice effective communication. 12 Total Points
  • Lesson 6 Video
  • Review Article: How Workplace Communication Styles Differ by Gender
  • Complete: Assignment 6-1
  • Complete: Assignment 6-2
  • Complete: Lesson 6 Exam

Lesson 7: A Discussion About Disabilities

There are all types of disabilities covered by the word disability. It does not mean, as we've said, that the person with a disability is unable to work or complete their job as well as anyone else. 13 Total Points
  • Lesson 7 Video
  • Review 2 Articles: U.S. Equal Employment Opportunity Commission; Disability Awareness: Increasing Employers Understanding of the ADA, Accommodations and Other Supports in the Workplace
  • Complete: Assignment 7-1
  • Complete: Assignment 7-2
  • Complete: Assignment 7-3
  • Complete: Lesson 7 Exam

Lesson 8: Generational Diversity Training

The lack of understanding about generational diversity is causing tension and dissension in the workplace. 13 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Multi-Generational Workforce; Understanding Generational Differences
  • Complete: Assignment 8-1
  • Complete: Assignment 8-2
  • Complete: Lesson 8 Exam

Lesson 9: LGBT Sensitivity Training

As society as a whole becomes more tolerant of different lifestyles, the workplace is starting to become more tolerant, as well. 12 Total Points
  • Lesson 9 Video
  • Review Article: Solutions for LGBT Discrimination in the Workplace and Schools
  • Complete: Assignment 9-1
  • Complete: Assignment 9-2
  • Complete: Lesson 9 Exam

Lesson 10: Resolving Conflicts

It's how we work to resolve conflicts that helps us to determine how successful we are at both communicating and working as part of a team. 59 Total Points
  • Lesson 10 Video
  • Review Article: 5 Keys of Dealing with Workplace Conflict
  • Take Poll: End of Course Poll
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Assignment 10-1
  • Complete: Assignment 10-2
  • Complete: Assignment 10-3
  • Complete: Lesson 10 Exam
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Sensitivity Training in the Workplace
Course Number: 8900242
Languages: English - United States, Canada and other English speaking countries
Course Type: General Education
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what diversity and sensitivity training is and why it is important.
  • Recognize differences and behaviors by looking inward.
  • Describe facing racial and other prejudices or stereotypes in the workplace and how to react to them.
  • Identify cultural differences in the workplace and determine how to deal with communication issues.
  • Describe and recognize gender issues that arise in the workplace.
  • Discuss disabilities in the workplace.
  • Identify generational diversity training needs.
  • Recognize LGBT sensitivity training needs.
  • Describe processes for resolving conflicts that may arise because of diversity issues in the workplace, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "Would definitely do it again and encourage others to do so." -- Carl M.
  • "The instructor was great!" -- Hanna S.
  • "It provided me insight into how the world thinks about all of these topics." -- Stuart B.
  • "Good stuff! All helpful" -- Kyle B.
  • "Very useful!" -- Jerry G.

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