"I am extremely grateful for this course and enjoyed every video that was provided! The lessons were easy to understand and the videos helped me a lot! Thank you for all you do!" -- Melody T.
"This course helped me get a new job in customer service. It has great pay and benefits. I am so grateful for Universal Class. I will keep taking courses to achieve promotions." -- Danielle L.
"This course has helped me improve in every aspect. I am putting into practice everything I have learned." -- Martha B.
"I enjoyed the class and I learned new ways in communicating with my customers. I've even used some of the lessons I learned and applied to my job with positive results." -- Mallory E.
"I love the course it gave me more insights on how to treat people in general and not just your customers." -- Joy voke S.
"I have spend years in the hospitality industry and worked with a diverse community of people, yet, taking this course really helped refresh my skills and I learned new information." -- Teresa A.
"the instructor was there when I had a question he would answer right away and he checked my work he really motivated me." -- Mary V.
"This was a fun course! It was written very well and easy to follow. I enjoyed taking this class. More people need to learn what great customer service is all about. They need to take this class!" -- Theresa H.
"Thank you for the overall great course. I really appreciate your time and effort in making this course available to us. Overall, I enjoyed it." -- Reana D.
"Universal classes have changed my life for the better. Very thankful. All my instructors are awesome!" -- Maxine C.
"The instructor was very knowledgeable. Whether you are a customer service employee, a manager or in Human Resources, this version of customer service should be mandatory for anyone who is in a customer service position." -- Andrew E.
"I liked how the course started with 'Defining Service.' In my honest opinion, it worked well because in general, people focus too much on the basics of serving others that they lose the motivation to go above and beyond because they already have felt that they have accomplished something by just simply 'satisfying the customer.' The instructor was very patient with the workload - you have time to complete assignments that are somewhat difficult so long as you submit your best quality possible. :)" -- Anette R.
"The course was well explained and relevant. I really enjoyed Mr. Chouinard because he had an active part in my education. I would love to take more courses by him as it applies to my goal. Thanks so much." -- Natalie romelia G.
"This course was well-designed and informative on how to develop and improve customer service. It has helped me and my coworkers to improve ourselves and our ability to work for patrons." -- Jesse W.
"I think this course was great and straight to the point." -- Amanda G.
"I have been in customer service for 25 years, this course is excellent." -- Linda Y.
"My Course was the best! And the same for my Instructor!" -- Dorothy S.
"Thank you so very much for your help during these lessons." -- Dylana M.
"I felt the instructor was insightful, and easy to receive information from." -- Marie W.
"Really enjoyed this class. Everyone in all walks of life could benefit from this course!" -- Candice K.
"The course was great and the instructor gave great feedback on each assignment." -- Bridget H.
"Absolutely amazing course criteria and excellent instructor." -- Joshua C.
"Very informative course! I feel more knowledgeable after taking it." -- Zachary D.
"It was helpful, even for someone who has been in costumer service for 25+ years." -- Ryan H.
"What a great course that was very informative!" -- Shavonna J.
"This was a great course." -- Ashley U.
"It was a very informative course." -- Jasmine B.
"The course overall was very helpful." -- Amy H.
"Great learning experience." -- Annie W.
"My life has taken a sudden change. Everything has changed down to my confidence. This course helps me to know that I can still accomplish in life regardless of the negatives and reinforce the skills I already have." -- Kimberly M F.
"What was most helpful was the section regarding telephone relationships. I have worked in a customer service position for over two years and our company provides very little, if any instruction in that area. I've had to learn it on my own." -- John L.