Writing Effective Emails in the Workplace

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Course Description

Course Requirements

Course Topics

  • Email Etiquette
  • Tips to Writing Effective Emails
  • How to Say it Right the First Time
  • Developing Your Own Style
  • Common Grammar Errors
  • Business Letters Template
  • Writing Results Oriented Letters (Sales and Marketing and other Media Relations)
  • Writing Results-Oriented Job Search Emails
  • Writing Results Oriented Letters: Customer Relations
  • Writing Results Oriented Letters: Placing and Acknowledging Orders
  • Writing The Extended Email (Reports and Proposals)
  • Writing a Short Report (Making and Supporting Your Idea)

Course Materials

Grading Policy

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe email etiquette.
  • Describe methods for developing your own style.
  • Recognize common grammatical errors.
  • Demonstrate using business letters template.
  • Demonstrate writing results-oriented letters (sales and marketing and other media relations).
  • Demonstrate writing results-oriented job search e-mails.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing the extended e-mail (reports and proposals).
  • Demonstrate writing a short report (making and supporting your idea), and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Assignment2
Exam 110
My Business Email that Gets Read - Lesson 2 Assignment15
Exam 210
Lesson 3 Assignment5
Exam 310
Examples of Tone in Emails - Lesson 4 Assignment50
Exam 410
Lesson 5 Assignment5
Exam 510
Lesson 6 Assignment2
Exam 610
Lesson 7 Assignment15
Exam 710
Exam 810
Lesson 9 Assignment10
Exam 910
Lesson 10 Assignment5
Exam 109
Lesson 11 Assignment10
Exam 1110
Write a Short Report Email - Final Assignment35
Exam 1210
The Final Exam60
Total Points:334

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