Course Description

Elevate Your Email Communication: A Comprehensive Guide to Professional Email Etiquette

In today's digital age, amidst the deluge of instant messaging and social media notifications, one mode of communication stands undeterred in its importance: Email. Often, your first introduction to a potential employer, client, or business partner is via email. It's not just a tool—it's your digital handshake, presenting you before your words do.

Despite its significance, email etiquette is sometimes overlooked, leading to miscommunication, missed opportunities, or even unintentional offence. This course promises to change that.

Ever sent an email and regretted it instantly? Or found yourself wading through a mire of confusing messages, unclear on their actual intent? Our in-depth course is designed to equip you with the skills needed to ensure that your emails always hit the mark, projecting the polished professionalism that you intend.

What Will You Gain?

  • Clearer Communication: Understand the art of concise, coherent writing that gets straight to the point.
  • Enhanced Professionalism: Learn how a well-crafted email can enhance your professional standing and reputation.
  • Risk Mitigation: Avoid potentially costly or embarrassing mistakes that can harm your reputation or breach confidentiality.
  • Better Relationships: By communicating clearly and respectfully, you’ll foster better relationships in the workplace and beyond.

Course Highlights:

  1. Understanding the Weight of Words: In the absence of face-to-face interaction, every word in an email carries weight. Learn how to choose them wisely.
  2. The Professional Persona: From crafting the perfect subject line to signing off with flair, master the complete anatomy of a professional email.
  3. Adapting Tone and Style: Delve into the nuances of tone to ensure your message is always received in the spirit it's intended.
  4. Privacy and Confidentiality: In an era of data breaches and cyber threats, understand how to protect sensitive information.
  5. The Pitfalls of Humor and Slang: Understand the cultural and perceptual nuances that can make or break your communication.

Delving into the Details - Email Etiquette 101:

From the initial greeting to the final sign-off, every section of your email says something about you. We will guide you through 20 golden rules of email etiquette, including the psychology behind each one and how to apply them practically.

Beyond Just Email:

With an average of hundreds of emails flooding our inboxes daily, the need for clear and concise communication has never been more critical. However, recognize when an email might not be the best form of communication. Learn when it's better to pick up the phone, send a text, or arrange a face-to-face meeting.

This course isn't just about writing emails. It's about enhancing your communication in the business world, cementing your professionalism, and ensuring you always leave a positive impression. Join us and transform your everyday emails into powerful tools for success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe email etiquette.
  • Describe methods for developing your own style.
  • Recognize common grammatical errors.
  • Demonstrate using business letters template.
  • Demonstrate writing results-oriented letters (sales and marketing and other media relations).
  • Demonstrate writing results-oriented job search e-mails.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing results-oriented letters.
  • Demonstrate writing the extended e-mail (reports and proposals).
  • Demonstrate writing a short report (making and supporting your idea).
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Assignment 2 points
Exam 1 10 points
My Business Email that Gets Read - Lesson 2 Assignment 15 points
Exam 2 10 points
Lesson 3 Assignment 5 points
Exam 3 10 points
Examples of Tone in Emails - Lesson 4 Assignment 50 points
Exam 4 10 points
Lesson 5 Assignment 5 points
Exam 5 10 points
Lesson 6 Assignment 2 points
Exam 6 10 points
Lesson 7 Assignment 15 points
Exam 7 10 points
Exam 8 10 points
Lesson 9 Assignment 10 points
Exam 9 10 points
Lesson 10 Assignment 5 points
Exam 10 9 points
Lesson 11 Assignment 10 points
Exam 11 10 points
Write a Short Report Email - Final Assignment 35 points
Exam 12 10 points
The Final Exam 60 points
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