Sensitivity Training in the Workplace

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Course Description


The most successful organizations and professionals understand that being able to work successfully with others is critical in today's increasingly diverse workforce. If you have co-workers, employees, or managers who don't share the same beliefs, background, lifestyle, or traditions, then you – as well as your career – can benefit from our sensitivity training course.

This course will provide you with:

·    The foundation you need to be culturally competent

·    Cultural awareness and a greater understanding of cultural differences

·    Enhancement of your cultural sensitivity

·    Awareness and a greater understanding of gender differences in the workplace

·    Generational training for improving communication between different generations

·    An introduction to effectively working with members of the LGBT community

·    Tools to reduce misunderstandings and create positive relationships in the workplace

·    Knowledge of respectful behaviors that promote harmony with others in the organization

·    Skills to resolve conflicts that may arise, as well as strategies to help get the results that are in the best interest of all parties.

·    And more.

If your organization is growing and expanding into other countries, or if your staff is becoming more diverse, this training course will offer the insight you need to become more culturally competent. You'll be given informative lessons to give you the knowledge, understanding, and skills you need, then multiple activities to practice applying what you've learned. 

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required

Course Topics


Lesson 1: Introduction to Diversity and Sensitivity Training

Lesson 2: Recognizing Differences and Behavior by Looking Inward

Lesson 3: It’s All about Respect

Lesson 4: Facing Racial and Other Prejudices or Stereotypes

Lesson 5: Cultural Differences in the Workplace

Lesson 6: Let's Talk About Gender

Lesson 7: A Discussion about Disabilities

Lesson 8: Generational Diversity Training

Lesson 9: LGBT Sensitivity Training

Lesson 10: Resolving Conflicts

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class .

Grading Policy

Each lesson will include a lesson review quiz along with one assignment. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what diversity and sensitivity training is and why it is important.
  • Recognize differences and behaviors by looking inward.
  • Describe facing racial and other prejudices or stereotypes in the workplace and how to react to them.
  • Identify cultural differences in the workplace and determine how to deal with communication issues.
  • Describe and recognize gender issues that arise in the workplace.
  • Discuss disabilities in the workplace.
  • Identify generational diversity training needs.
  • Recognize LGBT sensitivity training needs.
  • Describe processes for resolving conflicts that may arise because of diversity issues in the workplace, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Assignment 12
Lesson 1 Exam9
Assignment 2-12
Assignment 2-21
Assignment 2-32
Lesson 2 Exam10
Assignment 3-12
Assignment 3-22
Lesson 3 Exam10
Assignment 4-11
Assignment 4-21
Lesson 4 Exam10
Assignment 5-11
Assignment 5-21
Lesson 5 Exam10
Assignment 6-11
Assignment 6-21
Lesson 6 Exam10
Assignment 7-11
Assignment 7-21
Assignment 7-31
Lesson 7 Exam10
Assignment 8-11
Assignment 8-22
Lesson 8 Exam9
Assignment 9-11
Assignment 9-21
Lesson 9 Exam10
Assignment 10-12
Assignment 10-21
Assignment 10-32
Lesson 10 Exam10
The Final Exam43
Total Points:172

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