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Course Description

The ability to be assertive is difficult. Because most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with, they allow others to take advantage of them or they do more than is necessary or required of them, all the while not getting what they need in return. This behavior creates resentment in the non-assertive person and confuses their co-workers, friends and family.  For those who have difficulty in this area (and there are many), people who are assertive and confident seem to have been born that way.  For all appearances, this quality comes easily to them. They naturally know exactly when and how to ask for what they want without seeming aggressive or hostile.  While some people do have an innate ability to assert themselves, most do not, so if they were not "born" with this ability, how did they get it?  They had to learn new behaviors and methods of expressing their desires to others while remaining calm and appropriately communicative.  The good news is, you can obtain these behaviors too.  Anyone can learn to be more confident in expressing their needs without being demanding or creating relationship problems. This is the course that will teach you how to do just that.


Whether you are having trouble being confident and assertive in your career or personal life, or if you are simply interested in learning more about this topic, this course will introduce you to a better way of getting what you want and need from the people in your life.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics


Lesson 1: Assertiveness Defined

Lesson 2: Methods of Assessing and Developing Healthy Self-Esteem

Lesson 3: Your Personal Level of Assertiveness

Lesson 4: Improving Communication

Lesson 5: Conflict Resolution

Lesson 6: Appropriate Work Place Assertiveness

Lesson 7: Appropriate Personal Assertiveness

Lesson 8: Combating Fear of Assertiveness

Lesson 9: What Do You Really Want

Lesson 10: Achieving Balance

Course Materials

All course materials is provided in this class. There is no need to buy additional resources.

Grading Policy

Each lesson will include a written and practice assignment that will directly apply what you have learned.

A brief 25 pt. quiz will follow each lesson. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define assertiveness and understand how it differs from aggression.
  • Know defined methods of assessing and developing healthy self-esteem.
  • Identify your own personal level of assertiveness and determine what improvements may be needed.
  • Describe basic techniques for improving your communication skills.
  • Describe methods to use in peaceful conflict resolution.
  • Know and establish appropriate assertiveness techniques to use in the workplace.
  • Determine your own personal level of assertiveness that is appropriate for you.
  • Recognize the fears you have associated with assertiveness and define techniques to combat them.
  • Determine and describe what it is you really want and identify how assertiveness can achieve this goal.
  • Identify ways to balance the level of assertiveness to use in everyday life.
  • Review your own personal level of assertiveness and identify how you will use it in the future, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Assignment5
Lesson 1 Exam10
Lesson 2 Assignment5
Lesson 2 Exam10
Lesson 3 Assignment5
Lesson 3 Exam9
Lesson 4 Assignment5
Lesson 4 Exam10
Lesson 5 Assignment5
Lesson 5 Exam10
Lesson 6 Assignment5
Lesson 6 Exam10
Lesson 7 Assignment2
Lesson 7 Exam10
Lesson 8 Assignment2
Lesson 8 Exam8
Lesson 9 Assignment2
Lesson 9 Exam10
Lesson 10 Exam10
Final Exam73
Total Points:207

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