Course Description

The ability to be assertive is difficult. Most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with. They allow others to take advantage of them or they do more than is necessary or required of them, all the while not getting what they need in return.

This behavior creates resentment in the non-assertive person and confuses their co-workers, friends and family.  For those who have difficulty in this area (and there are many), people who are assertive and confident seem to have been born that way.  For all appearances, this quality comes easily to them. They naturally know exactly when and how to ask for what they want without seeming aggressive or hostile.  While some people do have an innate ability to assert themselves, most do not, so if they were not "born" with this ability, how did they get it?
 
 
They had to learn new behaviors and methods of expressing their desires to others while remaining calm and appropriately communicative.  The good news is, you can obtain these behaviors too.  Anyone can learn to be more confident in expressing their needs without being demanding or creating relationship problems. This is the course that will teach you how to do just that.
 
Many people confuse assertiveness with aggression, anger, antagonism, hostility, or even bullying. Being assertive is none of these things. The perfect starting place when learning how to do something new is to be very clear about what that behavior or action is; what it is not; and what it means, looks like, and feels like.
 
A good analogy would be learning how to drive a stick shift or manual transmission vehicle. If you have a clear understanding of the various gears, where the clutch is, and what speed you need to be at to shift up or down, you can then proceed to understanding how the car feels to you when it is at the correct speed for you to shift up or down.

There will be times, as you practice being more assertive, that you will be unsure whether you have struck the right balance in expressing your needs and wants to others or if you have been too passive or too aggressive. This course will help you achieve that perfect balance.
 
 
Whether you are having trouble being confident and assertive in your career or personal life, or if you are simply interested in learning more about this topic, this course will introduce you to a better way of getting what you want and need from the people in your life.

 
Assertiveness Defined
 
 

Many people confuse assertiveness with aggression, anger, antagonism, hostility, or even bullying. Being assertive is none of these things. The perfect starting place when learning how to do something new is to be very clear about what that behavior or action is; what it is not; and what it means, looks like, and feels like.
 
A good analogy would be learning how to drive a stick shift or manual transmission vehicle. If you have a clear understanding of the various gears, where the clutch is, and what speed you need to be at to shift up or down, you can then proceed to understanding how the car feels to you when it is at the correct speed for you to shift up or down. This course will provide you with the skills needed to find that perfect balance.

 
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define assertiveness and understand how it differs from aggression.
  • Summarize defined methods of assessing and developing healthy self-esteem.
  • Identify your own personal level of assertiveness and determine what improvements may be needed.
  • Describe basic techniques for improving your communication skills.
  • Describe methods to use in peaceful conflict resolution.
  • Summarize and establish appropriate assertiveness techniques to use in the workplace.
  • Determine your own personal level of assertiveness that is appropriate for you.
  • Recognize the fears you have associated with assertiveness and define techniques to combat them.
  • Determine and describe what it is you really want and identify how assertiveness can achieve this goal.
  • Identify ways to balance the level of assertiveness to use in everyday life.
  • Review your own personal level of assertiveness and identify how you will use it in the future.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Assignment 5 points
Lesson 1 Exam 10 points
Lesson 2 Assignment 5 points
Lesson 2 Exam 10 points
Lesson 3 Assignment 5 points
Lesson 3 Exam 9 points
Lesson 4 Assignment 5 points
Lesson 4 Exam 10 points
Lesson 5 Assignment 5 points
Lesson 5 Exam 10 points
Lesson 6 Assignment 5 points
Lesson 6 Exam 10 points
Lesson 7 Assignment 2 points
Lesson 7 Exam 10 points
Lesson 8 Assignment 2 points
Lesson 8 Exam 8 points
Lesson 9 Assignment 2 points
Lesson 9 Exam 10 points
Lesson 10 Exam 10 points
Final Exam 73 points
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