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Intro to PC Troubleshooting and Repair


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$70.00
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Course Description

There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be set up correctly, maintained and protected.

When a computer encounters a problem it can be difficult to diagnose and correct the issue because they are such complex machines running complicated pieces of software. This course can help you navigate the basic concepts of computer troubleshooting and repair so that you will be better prepared to understand and resolve issues as they arise.

The good news is that many of the issues you'll encounter can be resolved without involving a technician or seeking outside help. Repairing a computer will depend on many different things such as the type of computer, the operating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desktop PC and although it includes general ways to resolve issues, it focuses primarily on Microsoft Windows (the most used operating system in the world) as an operating system. However, if your computer does not have Microsoft Windows as an operating system, some of the included repair and troubleshooting techniques will still pertain to you.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • IACET CEUs
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize computer components & accessories.
  • Define computer power repair.
  • Identify frozen computer screen repair.
  • Describe repairing a slow computer.
  • Know repairing errors.
  • Describe printer and scanner troubleshooting.
  • Describe basic computer software troubleshooting.
  • Describe basic network troubleshooting.
  • Describe protecting against viruses, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 
 
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
 
 
 

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Course Lessons

Average Lesson Rating: (1730 votes)
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"Extraordinarily Helpful"
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Lesson 1: Computer Components & Accessories

Computer Components - Before you can understand how to repair and troubleshoot a computer you must first understand the different parts and what each part does 38 Total Points
  • Lesson 1 Video A
  • Lesson 1 Video B
  • Review Article: Computer Components (click on right navigational bar for visuals)
  • Review Article: Personal Computer Hardware
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Computer Power Repair

This lesson will cover computer power repair issues: Power Turns off Without Warning, Windows Restarts without Warning, and Keywords. 34 Total Points
  • Lesson 2 Video A
  • Lesson 2 Video B
  • Review Article: AntiVirus Link
  • Complete: Lesson 2 Assignment:
  • Complete: Lesson 2 Exam

Lesson 3: Frozen Computer Screen Repair

This lesson will cover computer power screen repair issues: What to do When Computer Freezes, Program Stops Responding and more. 35 Total Points
  • Review Video: Stop a computer from freezing (video tips)
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4: Repairing a Slow Computer

This lesson will cover issues regarding repairing a slow computer: Computer Boots Up Slowly, Computer is Running Slow and more. 35 Total Points
  • Review Article: 9 ways to speed up your PC
  • Review Article: How to find available hard disk drive space
  • Review Article: Why windows takes so long to start up
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Repairing Errors

This lesson will cover repairing errors: Blue Screen Error, Runtime Error and more. 34 Total Points
  • Review Article: Blue Screen Errors
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6: Printer and Scanner Troubleshooting

This lesson will cover printer and scanner problems and solutions. 32 Total Points
  • Review Article: Troubleshoot Printer Problems
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Basic Computer Software Troubleshooting

This lesson will cover basic computer software troubleshooting. 34 Total Points
  • Review Article: Check Solutions for Software Problems
  • Review Article: How to troubleshoot common problems that occur when a Windows 98-based or Windows Millennium Edition-based computer cannot read a CD or a DVD
  • Review Article: How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Basic Network Troubleshooting

This lesson will cover basic network troubleshooting 33 Total Points
  • Review Article: Network Troubleshooting Articles
  • Review Article: Network Troubleshooting Video Mentor
  • Review Video: How to set up an Network Solution Video
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam

Lesson 9: Internet Explorer Troubleshooting

This lesson will cover Internet Explorer Troubleshooting: Issues with Internet Explorer, General Internet Explorer Questions and more. 29 Total Points
  • Review Article: Internet Explorer Troubleshooting
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10: Protecting Against Viruses

This lessons covers protecting against viruses and how to repair virus damage. 117 Total Points
  • Review Article: Free Online Virus Scanners
  • Review Article: Resetting Your Host Files
  • Take Poll: Course Completion Poll: Your Thoughts
  • Take Survey: Course Comments
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam
  • Complete: Final Exam
421
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Intro to PC Troubleshooting and Repair
Course Number: 8900071
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: How To
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Dave Scarbrough
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

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Student Testimonials

  • "Being a first time online user, the entire course was a great experience. I am a computer hobbyist and any and all computer related material is useful." -- Michael P.
  • "The instructor was great! Enjoyed it all!" -- Deborah C.
  • "I enjoyed taking the class, and thank you very much. Hope to take another course with you." -- Darryl L.
  • "Enjoyable course and the instructor was very good." -- Nathan W.
  • "I like the courses, it gives you knowledge that you need to start and refresh your memory." -- Gilbert M.
  • "Terms was so helpful and the instructions were great to understand." -- Darlene D.
  • "I am happy and thank you and the Instructor." -- Keith M.
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