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Intro to PC Troubleshooting and Repair

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Course Description

There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be set up correctly, maintained and protected.

When a computer encounters a problem it can be difficult to diagnose and correct the issue because they are such complex machines running complicated pieces of software. This course can help you navigate the basic concepts of computer troubleshooting and repair so that you will be better prepared to understand and resolve issues as they arise.

The good news is that many of the issues you'll encounter can be resolved without involving a technician or seeking outside help. Repairing a computer will depend on many different things such as the type of computer, the operating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desktop PC and although it includes general ways to resolve issues, it focuses primarily on Microsoft Windows (the most used operating system in the world) as an operating system. However, if your computer does not have Microsoft Windows as an operating system, some of the included repair and troubleshooting techniques will still pertain to you.

  • Completely Online
  • Self-Paced
  • Instructor Support
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Course Lessons

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  • Lesson 1: Computer Components & Accessories

    Computer Components - Before you can understand how to repair and troubleshoot a computer you must first understand the different parts and what each part does
  • Lesson 2: Computer Power Repair

    This lesson will cover computer power repair issues: Power Turns off Without Warning, Windows Restarts without Warning, and Keywords.
  • Lesson 3: Frozen Computer Screen Repair

    This lesson will cover computer power screen repair issues: What to do When Computer Freezes, Program Stops Responding and more.
  • Lesson 4: Repairing a Slow Computer

    This lesson will cover issues regarding repairing a slow computer: Computer Boots Up Slowly, Computer is Running Slow and more.
  • Lesson 5: Repairing Errors

    This lesson will cover repairing errors: Blue Screen Error, Runtime Error and more.
  • Lesson 6: Printer and Scanner Troubleshooting

    This lesson will cover printer and scanner problems and solutions.
  • Lesson 7: Basic Computer Software Troubleshooting

    This lesson will cover basic computer software troubleshooting.
  • Lesson 8: Basic Network Troubleshooting

    This lesson will cover basic network troubleshooting
  • Lesson 9: Internet Explorer Troubleshooting

    This lesson will cover Internet Explorer Troubleshooting: Issues with Internet Explorer, General Internet Explorer Questions and more.
  • Lesson 10: Protecting Against Viruses

    This lessons covers protecting against viruses and how to repair virus damage.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
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  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Intro to PC Troubleshooting and Repair
Course Number: 8900071
Languages: English - United States, Canada and other English speaking countries
Course Type: How To
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Dave Scarbrough
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize computer components & accessories.
  • Define computer power repair.
  • Identify frozen computer screen repair.
  • Describe repairing a slow computer.
  • Summarize repairing errors.
  • Describe printer and scanner troubleshooting.
  • Describe basic computer software troubleshooting.
  • Describe basic network troubleshooting.
  • Describe protecting against viruses, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1 AssignmentAssignment25
Lesson 1 ExamExam8
Lesson 2 Assignment:Assignment25
Lesson 2 ExamExam9
Lesson 3 AssignmentAssignment25
Lesson 3 ExamExam10
Lesson 4 AssignmentAssignment25
Lesson 4 ExamExam10
Lesson 5 AssignmentAssignment25
Lesson 5 ExamExam9
Lesson 6 AssignmentAssignment25
Lesson 6 ExamExam7
Lesson 7 AssignmentAssignment25
Lesson 7 ExamExam9
Lesson 8 AssignmentAssignment25
Lesson 8 ExamExam8
Lesson 9 AssignmentAssignment25
Lesson 9 ExamExam4
Lesson 10 AssignmentAssignment25
Lesson 10 ExamExam7
Final ExamExam85
Total Points:421

Student Testimonials

  • "The Complete course was very helpful." -- Samuel A.
  • "The course is well organize as well as the instructor. He is awesome. What was most helpful was the manner in which it gives step by step instructions to subject." -- Godfred B.
  • "Great Instructor." -- Joann B.
  • "Very helpful and responsed to my e-mails very quickly." -- Rick D.
  • "I've learned to troubleshoot my own computer which I think is of great value. It's way to expensive to bring it to a technician all the time." -- Margaret M.
  • "Very easy to learn from." -- William G.
  • "It was liberating to learn how to troubleshoot and repair my computer and I will continue to refer to my notes when I encounter difficulties with my computer. Thanks." -- Jean S.
  • View More Testimonials...

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