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Intro to PC Troubleshooting and Repair

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Course Description

There is no question that computers offer many benefits to their users. Whether they are used for pleasure or business, computers enable us to connect to the world in ways never thought possible. And to get the most out of them, computers need to be set up correctly, maintained and protected.

When a computer encounters a problem it can be difficult to diagnose and correct the issue because they are such complex machines running complicated pieces of software. This course can help you navigate the basic concepts of computer troubleshooting and repair so that you will be better prepared to understand and resolve issues as they arise.

The good news is that many of the issues you'll encounter can be resolved without involving a technician or seeking outside help. Repairing a computer will depend on many different things such as the type of computer, the operating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desktop PC and although it includes general ways to resolve issues, it focuses primarily on Microsoft Windows (the most used operating system in the world) as an operating system. However, if your computer does not have Microsoft Windows as an operating system, some of the included repair and troubleshooting techniques will still pertain to you.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (2019 votes)
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"Extraordinarily Helpful"
6/27/2017 12:22:54 PM

Lesson 1: Computer Components & Accessories

Computer Components - Before you can understand how to repair and troubleshoot a computer you must first understand the different parts and what each part does 38 Total Points
  • Lesson 1 Video A
  • Lesson 1 Video B
  • Review Article: Personal Computer Hardware
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Lesson 1 Exam

Lesson 2: Computer Power Repair

This lesson will cover computer power repair issues: Power Turns off Without Warning, Windows Restarts without Warning, and Keywords. 34 Total Points
  • Lesson 2 Video A
  • Lesson 2 Video B
  • Review Article: AntiVirus Link
  • Complete: Lesson 2 Assignment:
  • Complete: Lesson 2 Exam

Lesson 3: Frozen Computer Screen Repair

This lesson will cover computer power screen repair issues: What to do When Computer Freezes, Program Stops Responding and more. 35 Total Points
  • Complete: Lesson 3 Assignment
  • Complete: Lesson 3 Exam

Lesson 4: Repairing a Slow Computer

This lesson will cover issues regarding repairing a slow computer: Computer Boots Up Slowly, Computer is Running Slow and more. 35 Total Points
  • Review 3 Articles: 9 ways to speed up your PC; How to find available hard disk drive space; Why windows takes so long to start up
  • Complete: Lesson 4 Assignment
  • Complete: Lesson 4 Exam

Lesson 5: Repairing Errors

This lesson will cover repairing errors: Blue Screen Error, Runtime Error and more. 34 Total Points
  • Review Article: Blue Screen Errors
  • Complete: Lesson 5 Assignment
  • Complete: Lesson 5 Exam

Lesson 6: Printer and Scanner Troubleshooting

This lesson will cover printer and scanner problems and solutions. 32 Total Points
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Exam

Lesson 7: Basic Computer Software Troubleshooting

This lesson will cover basic computer software troubleshooting. 34 Total Points
  • Review 3 Articles: Check Solutions for Software Problems; How to troubleshoot common problems that occur when a Windows 98-based or Windows Millennium Edition-based computer cannot read a CD or a DVD; How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD
  • Complete: Lesson 7 Assignment
  • Complete: Lesson 7 Exam

Lesson 8: Basic Network Troubleshooting

This lesson will cover basic network troubleshooting 33 Total Points
  • Review 2 Articles: Network Troubleshooting Articles; Network Troubleshooting Video Mentor
  • Review Video: How to set up an Network Solution Video
  • Complete: Lesson 8 Assignment
  • Complete: Lesson 8 Exam

Lesson 9: Internet Explorer Troubleshooting

This lesson will cover Internet Explorer Troubleshooting: Issues with Internet Explorer, General Internet Explorer Questions and more. 29 Total Points
  • Review Article: Internet Explorer Troubleshooting
  • Complete: Lesson 9 Assignment
  • Complete: Lesson 9 Exam

Lesson 10: Protecting Against Viruses

This lessons covers protecting against viruses and how to repair virus damage. 117 Total Points
  • Review 2 Articles: Resetting Your Host Files; Comptia A+ Certification
  • Take Poll: Course Completion Poll: Your Thoughts
  • Take Survey: Course Comments
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 10 Assignment
  • Complete: Lesson 10 Exam
  • Complete: Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Intro to PC Troubleshooting and Repair
Course Number: 8900071
Languages: English - United States, Canada and other English speaking countries
Course Type: How To
CEU Value: 1.0 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Dave Scarbrough
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $70.00 (no CEU Certification) || with CEU Certification: $95.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize computer components & accessories.
  • Define computer power repair.
  • Identify frozen computer screen repair.
  • Describe repairing a slow computer.
  • Know repairing errors.
  • Describe printer and scanner troubleshooting.
  • Describe basic computer software troubleshooting.
  • Describe basic network troubleshooting.
  • Describe protecting against viruses, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "Very helpful and responsed to my e-mails very quickly." -- Rick D.
  • "I've learned to troubleshoot my own computer which I think is of great value. It's way to expensive to bring it to a technician all the time." -- Margaret M.
  • "Very easy to learn from." -- William G.
  • "It was liberating to learn how to troubleshoot and repair my computer and I will continue to refer to my notes when I encounter difficulties with my computer. Thanks." -- Jean S.
  • "This is an excellent instructor. I have found him to be very thorough and also provided any additional information that he felt would enhance the class experience." -- Barbara M.
  • "Being a first time online user, the entire course was a great experience. I am a computer hobbyist and any and all computer related material is useful." -- Michael P.
  • "The instructor was great! Enjoyed it all!" -- Deborah C.
  • View More Testimonials...

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