Online Class: Hotel Management 101
no certificate
with CEU Certificate*
-
10Lessons
-
16Exams &
Assignments -
748Students
have taken this course -
5Hours
average time -
0.5CEUs
Course Description
Course Overview: Hospitality Management 101
The Hospitality industry is vast and multifaceted, with roots embedded deep within human history. From the humble inns of antiquity to the plush hotels of modernity, it has always been about the relationship between guests and hosts. The underlying principle remains the same — providing exceptional experiences.
Lesson 1: History and Profile of the Hospitality Industry Dive into the evolution of the hospitality sector. Understand the dynamics and major players that have shaped it over centuries. Discover how today's industry stands on the pillars built by ancient civilizations.
Lesson 2: Setting Goals and Objectives Effective planning is the backbone of any successful endeavor. This module teaches you how to set clear, achievable goals and design actionable objectives for your establishment.
Lesson 3: Managing People An organization is only as good as its people. Learn techniques and best practices to manage, motivate, and mentor your team, ensuring optimum productivity and harmony.
Lesson 4: Invest Time In Your Personnel Your team's growth equates to your establishment's growth. Understand the value of investing time and resources in personnel training and development.
Lesson 5: The Reservation Experience A guest's journey starts with a reservation. Grasp the nuances of creating a seamless and delightful booking experience.
Lesson 6: Guest Accounting Practices Financial transparency builds trust. Understand the intricacies of guest accounting and ensure impeccable financial dealings in your establishment.
Lesson 7: Managing Guest Services Service makes or breaks an experience. Deep-dive into the world of guest services, ensuring each guest departs with cherished memories.
Lesson 8: Food and Beverage Management Dining is an integral part of the hospitality experience. Learn the art and science of F&B management to keep your guests satiated and satisfied.
Lesson 9: Hotel Environment The ambiance plays a silent yet significant role in enhancing guest experiences. Explore the factors that go into creating a memorable hotel environment.
Lesson 10: How Outstanding Managers Beat Work Overload The hospitality sector is demanding. Discover strategies employed by exceptional managers to handle work overload without compromising on service quality.
By the end of this course, participants will have a comprehensive understanding of the hospitality industry, right from its historical roots to modern management techniques. Whether you're a budding hotelier or a seasoned professional looking to refine your skills, this course offers valuable insights and actionable strategies for success.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Learning Outcomes
- Describe the history and profile of the hospitality industry.
- Summarize setting goals and objectives.
- Describe managing people.
- Summarize the reservation experience.
- Summarize guest accounting practices.
- Describe managing guest services.
- Describe food and beverage management.
- Describe the hotel environment.
- Describe how outstanding managers beat work overload.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "I found taking this course has given me more knowledge and understanding in this industry. This course was very informative and taught me tools that I can utilize in my job to improve my job performance. I am very interested in taking more courses." -- Deborah M.
- "Excellent course." -- Jennifer O.
- "I have nothing to say about only that it was good." -- Dorothy G.
- "A good source of information for a long term employee or for a new trainee." -- Magaly D.
- "Thanks for your help! It was a great experience." -- Melissa M.
- "Thank you so much for being my instructor it was great working with you." -- Nontokozo G.
- "All, even though it was challenging, but I needed to experience that." -- Nontokozo G.
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