Online Class: Hotel Management 101

Self-paced course on basics of hotel managing: History and Profile of the Hospitality Industry, Setting Goals and Objectives, Managing People, Invest Time In Your Personnel, Reservation Experience,Guest Accounting Practices, Managing Guest Services, Food and Beverage Management, Hotel Environment and How Outstanding Managers Beat Work Overload

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$120.00
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$120.00 (with CEU Certificate)
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  • 10
    Lessons
  • 16
    Exams &
    Assignments
  • 748
    Students
    have taken this course
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Course Overview: Hospitality Management 101

The Hospitality industry is vast and multifaceted, with roots embedded deep within human history. From the humble inns of antiquity to the plush hotels of modernity, it has always been about the relationship between guests and hosts. The underlying principle remains the same — providing exceptional experiences.

Lesson 1: History and Profile of the Hospitality Industry Dive into the evolution of the hospitality sector. Understand the dynamics and major players that have shaped it over centuries. Discover how today's industry stands on the pillars built by ancient civilizations.

Lesson 2: Setting Goals and Objectives Effective planning is the backbone of any successful endeavor. This module teaches you how to set clear, achievable goals and design actionable objectives for your establishment.

Lesson 3: Managing People An organization is only as good as its people. Learn techniques and best practices to manage, motivate, and mentor your team, ensuring optimum productivity and harmony.

Lesson 4: Invest Time In Your Personnel Your team's growth equates to your establishment's growth. Understand the value of investing time and resources in personnel training and development.

Lesson 5: The Reservation Experience A guest's journey starts with a reservation. Grasp the nuances of creating a seamless and delightful booking experience.

Lesson 6: Guest Accounting Practices Financial transparency builds trust. Understand the intricacies of guest accounting and ensure impeccable financial dealings in your establishment.

Lesson 7: Managing Guest Services Service makes or breaks an experience. Deep-dive into the world of guest services, ensuring each guest departs with cherished memories.

Lesson 8: Food and Beverage Management Dining is an integral part of the hospitality experience. Learn the art and science of F&B management to keep your guests satiated and satisfied.

Lesson 9: Hotel Environment The ambiance plays a silent yet significant role in enhancing guest experiences. Explore the factors that go into creating a memorable hotel environment.

Lesson 10: How Outstanding Managers Beat Work Overload The hospitality sector is demanding. Discover strategies employed by exceptional managers to handle work overload without compromising on service quality.

By the end of this course, participants will have a comprehensive understanding of the hospitality industry, right from its historical roots to modern management techniques. Whether you're a budding hotelier or a seasoned professional looking to refine your skills, this course offers valuable insights and actionable strategies for success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Lesson 1: History and Profile of the Hospitality Industry

8 Points
This lesson describes the evolution of the hotel, the different types, and the managerial aspects.
  • Lesson 1 Video
  • Lesson discussions: Top Ten Hotel and Lodging Associations; Reasons for Taking this Course
  • Complete: Lesson 1 Assignment
  • Assessment: Lesson 1 Review

Lesson 2: Setting Goals and Objectives

11 Points
This lesson describes a manager's duties, job opportunities, and educational programs and financial aid available.
  • Lesson 2 Video
  • Lesson discussions: Being a Hotel Manager
  • Complete: Lesson 2 Assignment
  • Assessment: Lesson 2 Review

Lesson 3: Managing People

10 Points
This lesson describes the different job positions in the hotel, managerial duties, and sales and marketing techniques.
  • Lesson 3 Video
  • Lesson discussions: Using Proper Words
  • Assessment: Lesson 3 Review

Lesson 4: Invest Time In Your Personnel

10 Points
This lesson discusses interviewing, training, and motivational aspects when hiring employees.
  • Lesson 4 Video
  • Lesson discussions: What Motivates you?
  • Assessment: Lesson 4 Review

Lesson 5: The Reservation Experience

11 Points
This lesson covers reservations, customer special requests, travel agencies, and cancellations.
  • Lesson 5 Video
  • Complete: Lesson 5 Assignment
  • Assessment: Lesson 5 Review

Lesson 6: Guest Accounting Practices

10 Points
This lesson describes the different methods of payment, credit limits, and the special needs of a casino hotel.
  • Lesson 6 Video
  • Assessment: Lesson 6 Review

Lesson 7: Managing Guest Services

9 Points
This lesson addresses guest amenities, room rates, and preventing problems.
  • Lesson 7 Video
  • Assessment: Lesson 7 Review

Lesson 8: Food and Beverage Management

9 Points
This lesson covers everything from planning menus and cooks to meeting and convention planning.
  • Lesson 8 Video
  • Complete: Lesson 8 Assignment
  • Assessment: Lesson 8 Review

Lesson 9: Hotel Environment

12 Points
This lesson deals with staff issues and hotel security.
  • Lesson 9 Video
  • Complete: Lesson 9 Assignment
  • Assessment: Lesson 9 Review

Lesson 10: How Outstanding Managers Beat Work Overload

93 Points
This lesson explains how to separate work from home life, and which area you would be most comfortable in the hotel management.
  • Lesson 10 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Final Course Survey; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 10 Review
  • Assessment: Final Exam
183
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the history and profile of the hospitality industry.
  • Summarize setting goals and objectives.
  • Describe managing people.
  • Summarize the reservation experience.
  • Summarize guest accounting practices.
  • Describe managing guest services.
  • Describe food and beverage management.
  • Describe the hotel environment.
  • Describe how outstanding managers beat work overload.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Hotel Management 101
Course Number: 33024
Languages: English - United States, Canada and other English speaking countries
Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.
Last Updated: January 2024
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I found taking this course has given me more knowledge and understanding in this industry. This course was very informative and taught me tools that I can utilize in my job to improve my job performance. I am very interested in taking more courses." -- Deborah M.
  • "Excellent course." -- Jennifer O.
  • "I have nothing to say about only that it was good." -- Dorothy G.
  • "A good source of information for a long term employee or for a new trainee." -- Magaly D.
  • "Thanks for your help! It was a great experience." -- Melissa M.
  • "Thank you so much for being my instructor it was great working with you." -- Nontokozo G.
  • "All, even though it was challenging, but I needed to experience that." -- Nontokozo G.

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