Course Syllabus: Business Professionalism


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Course Description

From preparing for an interview to resigning from your job, this course covers the basics of proper business etiquette and professionalism in the workplace.  Information is appropriate for professionals in any position from entry level to CEO.  By mastering modern standards of professionalism and etiquette, a career can be started or saved and made successful.  The rules of the game may have changed over time but there are still rules that can help make a job into a career and assist students to take charge of their professional future. 

From understanding proper communication procedures to what behaviors are career-killers to handing tricky situations like dismissals and office politics, this course addresses complex situations in an easy-to-understand format that can be altered and amended to meet the needs of virtually every employee out there from a welder to an accountant to a history professor.  Ten lessons will guide you through breaking down the concepts behind political correctness, interoffice romance, proper networking behavior, and numerous other scenarios that many professionals are not equipped to handle appropriately. 

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

 Lesson 1: Introduction and Political Correctness in the Workplace
 
Lesson 2: Etiquette and Professionalism in Interviewing and Onboarding (part 1)
 
Lesson 3: Etiquette and Professionalism in Interviewing and Onboarding (part 2)
 
Lesson 4: The Role of Organizational Culture and Office Politics in Professionalism
 
Lesson 5: Etiquette and Professionalism in Communication and Culture Differences
 
Lesson 6: Interpersonal Etiquette and Professionalism - Networking, Meetings, and Confidentiality
 
Lesson 7: Intersecting Personal and Professional Relationships
 
Lesson 8: Troubleshooting (part 1) - Handling Conflict, Harassment, and Apologies
  
Lesson 9: Troubleshooting (part 2) - Shared Physical Environment, Disagreements, and Chain of Command
 

Lesson 10: Change and Growth - Evaluations, Goals, Termination, and Resignation

Course Materials

All course materials is provided in this class. There is no need to buy additional resources.

Grading Policy

Each lesson will include a written assignment that will directly apply what you have learned.

A brief 20 pt. quiz will follow each lesson. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Know political correctness in the workplace.
  • Define and recognize etiquette and professionalism in the interviewing process.
  • Define the role of organizational culture and office politics in professionalism.
  • Know etiquette and professionalism in communication and culture differences.
  • Know interpersonal etiquette and professionalism - networking, meetings, and confidentiality.
  • Describe issues that arise from intersecting personal and professional relationships.
  • Determine methods for handling conflict, harassment, and apologies.
  • Identify and resolve issues that result from shared physical environment, disagreements, and chain of command.
  • Demonstrate the right process to follow for evaluations, goals, termination, and resignation, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
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Assessment Guide

An Introduction1
Lesson 1 Exam9
Lesson 2 Exam10
Lesson 3 Exam10
Lesson 4 Exam10
Lesson 6 Exam10
Lesson 7 Exam10
Lesson 8 Exam10
Lesson 9 Exam8
Lesson 10 Assignment2
Lesson 10 Exam10
The Final Exam45
Total Points:135
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