Online Class: Restaurant Management 101

no certificate
with CEU Certificate*
-
11Lessons
-
17Exams &
Assignments -
8Hours
average time -
0.8CEUs
Course Description
Qualified restaurant managers are always in demand. They earn salaries far above the national average ($45K-$60K and higher), receive generous benefit packages and bonuses, rapid promotions and opportunities for travel. But that's really just the "icing on the cake". Restaurant managers learn, apply and continually improve a myriad of business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food and beverage preparation and accounting are all in a day's work...you'll truly 'have a finger in every pie'. In addition, you'll meet, interact with and satisfy every conceivable restaurant guest, and have the opportunity to be a true leader, a role model and a positive force in the lives of hundreds of your associates.
And let's not forget those autographed photos of you with Jack Nicholson or Tiger Woods, thanking you for one of their best nights on the town in a long time.
Ready to Dig In?
- Completely Online
- Self-Paced
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson One : Overview of the House
Lesson 1 Video
Lesson discussions: Job Placement; Reasons for Taking this Course
Complete: Lesson One Assignment
Assessment: Lesson One: Overview of the House
Lesson Two: Goals, Safety, and Profits
Lesson 2 Video
Lesson discussions: Safety Rules
Assessment: Lesson Two: Goals, Safety and Profits
Lesson Three: Customer Service Essentials
Lesson 3 Video
Assessment: Lesson Three: Customer Service Essentials
Lesson Four: Guest Recovery and Problematic Guests
Lesson 4 Video
Lesson discussions: Dealing
Complete: Lesson Four Assignment
Assessment: Lesson Four: Guest Recovery and Problematic Guests
Lesson Five: Hiring and Team-Building
Lesson 5 Video
Complete: Lesson Five Assignment
Assessment: Lesson Five: Hiring and Team-building
Lesson Six : Training
Lesson 6 Video
Assessment: Lesson Six : Training
Lesson Seven: Scheduling
Lesson 7 Video
Assessment: Lesson Seven: Scheduling
Lesson Eight: Supervision, Counseling, and Discipline
Lesson 8 Video
Assessment: Lesson Eight: Supervision, Counseling And Discipline
Lesson Nine: Controlling Food and Beverage Costs
Lesson 9 Video
Assessment: Lesson Nine: Controlling Food And Beverage Costs
Lesson Ten: Maximizing Revenue
Lesson 10 Video
Complete: Lesson Ten Assignment
Assessment: Lesson Ten: Maximizing Revenue
Lesson Eleven: Sanitation, Liability, and Legal Considerations
Lesson 11 Video
Lesson discussions: End of Course Poll; Program Evaluation Follow-up Survey (End of Course); Course Comments
Complete: Lesson Eleven Assignment
Assessment: Lesson Eleven: Sanitation, Liability And Legal Considerations
Assessment: The Final Exam
Learning Outcomes
- Summarize the components of the restaurant business.
- Summarize goals, safety and profits.
- Describe customer service essentials.
- Summarize guest recovery and problematic guests.
- Describe hiring and team-building.
- Summarize training.
- Summarize scheduling.
- Describe supervision, counseling and discipline.
- Describe controlling food and beverage costs.
- Summarize maximizing revenue.
- Summarize sanitation, liability and legal considerations.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
![]() |
Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
![]() |
Instructor support |
![]() |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
![]() |
Includes CEUs |
![]() |
Self-paced |
![]() |
Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "I was very interested in the course and the instructor was excellent." -- Jerry L.
- "All the lessons were helpful to me. Thank you for sharing your intelligence." -- Antonia B.
- "It was informative. It was all good. " -- Robert I N.
- "Instructor is helpful and responsive. I liked his style. Thanks." -- Pratibha V.
- "Every lesson helped me but lessons 5-11 were the things I needed the most." -- Danielle S.
- "The lessons were very direct and specific with the information. Very easy to work with, constructive and helpful in all areas." -- Marco S.
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