Restaurant Management 101
with CEU Certificate*
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Qualified restaurant managers are always in demand. They earn salaries far above the national average ($45K-$60K and higher), receive generous benefit packages and bonuses, rapid promotions and opportunities for travel. But that's really just the "icing on the cake". Restaurant managers learn, apply and continually improve a myriad of business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food and beverage preparation and accounting are all in a day's work...you'll truly 'have a finger in every pie'. In addition, you'll meet, interact with and satisfy every conceivable restaurant guest, and have the opportunity to be a true leader, a role model and a positive force in the lives of hundreds of your associates.
And let's not forget those autographed photos of you with Jack Nicholson or Tiger Woods, thanking you for one of their best nights on the town in a long time.
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Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
- Completely Online
- Instructor Support
- IACET CEUs
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
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Lesson One : Overview of the HouseWithin the hospitality industry, restaurant staff members refer to their workplaces as "The House."
Lesson Two: Goals, Safety, and ProfitsAs a restaurant manager, you will have many goals beyond the personal.
Lesson Three: Customer Service EssentialsCustomer service, and the retention of customers, will always be paramount for the success of any restaurant business. Statistics reveal that if a diner has a positive experience in a restaurant, they will tell three friends about it.
Lesson Four: Guest Recovery and Problematic GuestsGood waiters will do everything they can to ensure a guest's satisfaction. On the off chance they're unable to satisfy a guest, you the manager, will have to step in. This is where guest service becomes guest recovery.
Lesson Five: Hiring and Team-BuildingYour effectiveness as a manager is directly related to your ability to relate to people, and the quality of your interactions with your staff.
Lesson Six : TrainingThe training period of your employees should be thorough enough to cover the following areas: Rules and regulations, leadership structure throughout the restaurant (chain of command), and safety regulations, and others.
Lesson Seven: SchedulingUnderstaffing leads to overworked employees, poor service, and staff members cutting corners to accomplish their tasks -- potentially causing food safety issues, accidents and equipment damage.
Lesson Eight: Supervision, Counseling, and DisciplineBeyond interviewing and scheduling, the bulk of managerial work is in supervision. Excellence in supervision means achieving positive results through people.
Lesson Nine: Controlling Food and Beverage CostsAs a manager, you may not have much direct involvement with the food products that go into the kitchen, but items used for the Front of the House are almost always that manager's direct responsibility.
Lesson Ten: Maximizing RevenueYou might actually enjoy periods of time when business is slow in your restaurant; the workday is less stressful, you have fewer guests to take care of, and you get to go home early.
Lesson Eleven: Sanitation, Liability, and Legal ConsiderationsRestaurants, like any other business, are unfortunately often targets of lawsuits, and their managers must be the first line of defense. Your restaurant or employees can, in some cases, be liable for any injuries or illnesses received by guests.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
Course Title: Restaurant Management 101Course Number: 7550157Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countriesCourse Type: Professional DevelopmentCEU Value: 0.9 IACET CEUs (Continuing Education Units)CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earnedAssessment Method: Lesson assignments and review examsCourse URL: restaurant.onlineclasses.comInstructor: UniversalClass Staff InstructorSyllabus: View SyllabusDuration: Continuous: Enroll anytime!Requirements: View Technical RequirementsCourse Fee: $45.00 (no CEU Certification) || with CEU Certification: $70.00
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Learning OutcomesBy successfully completing this course, students will be able to:
- Summarize the components of the restaurant business.
- Summarize goals, safety and profits.
- Describe customer service essentials.
- Summarize guest recovery and problematic guests.
- Describe hiring and team-building.
- Summarize training.
- Summarize scheduling.
- Describe supervision, counseling and discipline.
- Describe controlling food and beverage costs.
- Summarize maximizing revenue.
- Summarize sanitation, liability and legal considerations, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
An Introduction Assignment 5 Lesson One Assignment Assignment 20 Lesson One: Overview of the House Exam 8 Lesson Two Assignment Assignment 25 Lesson Two: Goals, Safety and Profits Exam 9 Lesson Three Assignment Assignment 20 Lesson Three: Customer Service Essentials Exam 8 Lesson Four Assignment Assignment 25 Lesson Four: Guest Recovery and Problematic Guests Exam 10 Lesson Five Assignment Assignment 25 Lesson Five: Hiring and Team-building Exam 10 Lesson Six Assignment Assignment 20 Lesson Six : Training Exam 10 Lesson Seven Assignment Assignment 30 Lesson Seven: Scheduling Exam 10 Lesson Eight Assignment Assignment 30 Lesson Eight: Supervision, Counseling And Discipline Exam 9 Lesson Nine Assignment Assignment 20 Lesson Nine: Controlling Food And Beverage Costs Exam 10 Lesson Ten Assignment Assignment 20 Lesson Ten: Maximizing Revenue Exam 10 Lesson Eleven Assignment Assignment 20 Lesson Eleven: Sanitation, Liability And Legal Considerations Exam 10 The Final Exam Exam 540 Total Points: 904
- "It was informative. It was all good. " -- Robert I N.
- "All the lessons were helpful to me. Thank you for sharing your intelligence." -- Antonia B.
- "The lessons were very direct and specific with the information. Very easy to work with, constructive and helpful in all areas." -- Marco S.
- "Every lesson helped me but lessons 5-11 were the things I needed the most." -- Danielle S.
- "Instructor is helpful and responsive. I liked his style. Thanks." -- Pratibha V.