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Online Class: Business Writing

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Course Description

We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the embarrassment of sending out a poorly written email to your peers? Can you risk sending out badly written communications to customers and putting your company's reputation on the line? Of course not, no one aspires to be a bad writer. No one wants to communicate badly.

This crash course in business communication may help remedy your writing woes.
From the basic do's and don'ts of business communication to the nitty-gritty of formatting, punctuation, tone and language--this course covers all the fundamentals. As a one stop guide to a professional's writing career, the class is ideal for assistants, secretaries, executives, managers, and senior managers of any company or organization. Learn about the common mistakes we make when writing a business letter. Learn how often people mistake 'affect' for 'effect', and 'except' for 'accept'.  Learn about how to write business emails.
This course will also give you insights into your reader's mind. Who are they? What do they want? How can you effectively reach out to them? So join us today!
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  • Self-Paced
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  • 6 Months to Complete
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  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

Average Lesson Rating: (2765 votes)
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Lesson 1: Manage Your Writing: How Bad Business Writing Is Bad For Your Business

Manage Your Writing: How Bad Business Writing Is Bad for Your Business 8 Total Points
  • Lesson 1 Video
  • Review 2 Articles: Dictionary.com; Thesaursus
  • Complete: Lesson 1 Assignment: Introduce Yourself
  • Complete: Lesson 1 Quiz

Lesson 2: Getting Started in Business Writing

Getting Started in Business Writing 18 Total Points
  • Lesson 2 Video
  • Review 3 Articles: Business Letters Styles; Check Lists for Everything; Sample Business Letters
  • Take Poll: Why are you taking this course?
  • Complete: Lesson 2: Assignment: Proposal
  • Complete: Lesson 2 Quiz

Lesson 3: Making the Message Accessible to the Reader

Making the Message Accessible to the Reader 33 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Dictionary.com; Tips for Formatting Business Documents
  • Complete: Lesson 3 Assignment: Start-Up Sheet
  • Complete: Lesson 3 Quiz

Lesson 4: Spelling and Punctuation in Business Writing

In this lesson, we will look at methods for eliminating your mistakes in business writing by following some simple rules of spelling and punctuation. 120 Total Points
  • Lesson 4 Video
  • Review 4 Articles: Common Misspelled Words; Common Misused Words; Daily Grammar; Fact Monster
  • Complete: Lesson 4 Assignment: Periods
  • Complete: Lesson 4 Assignment: Spelling Test
  • Complete: Lesson 4 Assignment: Verbs
  • Complete: Lesson 4 Assignment: Punctuation
  • Complete: Assignment 4-1: Punctuation Practice
  • Complete: Assignment 4-2: Memo Writing
  • Complete: Lesson 4 Quiz

Lesson 5: Determining the Tone of Your Communication

Determining the tone of your communications. 28 Total Points
  • Lesson 5 Video
  • Review Practice Worksheet: OpeningandClosingPhrasesforBusinessWriting.doc
  • Review 3 Articles: Common Misused Words; Increasing Vocabulary Tips; Appropriate Tone
  • Complete: Lesson 5 Assignment: Tone
  • Complete: Lesson 5 Quiz

Lesson 6: Be Politically Correct - How to Avoid Discriminatory Language in Business Communications

Be Politically Correct: How to Avoid Discriminatory Language in Business Communications 27 Total Points
  • Lesson 6 Video
  • Review Article: Ways to Reduce Bias in Business Communications
  • Complete: Lesson 6 Assignment
  • Complete: Lesson 6 Quiz

Lesson 7: Business Writing for Special Purposes

Often business letters are the first contact one makes with a prospective client or an employer; hence it becomes critical that you get the tone and message of the letter right, to make a good impression. 84 Total Points
  • Lesson 7 Video
  • Review 3 Articles: Current Technology Terms; Free Business Forms and Letters; Nolo's Legal Glossary
  • Complete: Assignment 7-1: Sympathy Letter
  • Complete: Assignment 7-2: Resignation Letter
  • Complete: Assignment 7-3 Complaint Letter
  • Complete: Lesson 7 Quiz

Lesson 8: Business Letters

This lesson describes how to write a professional business letter. 34 Total Points
  • Lesson 8 Video
  • Review 2 Articles: Samples: Sample Business Letters; The Basic Business Letter
  • Complete Assignment: Lesson 8: Practice Exercise
  • Complete: Lesson 8 Exam

Lesson 9: Business Memos

This lesson explains how to make concise business memos. 35 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Samples: Sample Business Memos; Business Memo Formatting
  • Complete: Lesson 9 Assignment: Practice Exercise
  • Complete: Lesson 9 Exam

Lesson 10: Personal Business Notes

This lesson explains how to write personal business notes. 35 Total Points
  • Lesson 10 Video
  • Review Article: Business Thank You Note Examples
  • Complete: Lesson 10 Assignment A: Business Notes Writing
  • Complete: Lesson 10 Exam

Lesson 11: Anatomy of a Perfect E-mail

In this lesson, we look at what makes a perfect e-mail and discuss the dos and don'ts of business e-mails. 65 Total Points
  • Lesson 11 Video
  • Review 2 Articles: 10 Steps to good business emails; Email Information
  • Complete: Lesson 11 Assignment
  • Complete: Assignment 11-1: Meeting Email
  • Complete: Lesson 11 Quiz
  • Complete: Lesson 11 Exam Addition

Lesson 12: Business E-mails and E-mail Etiquette

This lesson explains how to write business e-mails. 35 Total Points
  • Lesson 12 Video
  • Review Article: Samples: Tips for Email Etiquette
  • Complete: Lesson 12 Assignment: Email Writing
  • Complete: Lesson 12 Exam

Lesson 13: Resumes

This lesson will explain how to format and write a professional resume. 12 Total Points
  • Lesson 13 Video
  • Review 2 Articles: Sample Resumes; Resumes and Cover Letters
  • Complete Assignment: Lesson 13: Resume Formats
  • Complete: Lesson 13 Exam

Lesson 14: Application Letters

This lesson describes how to make an application letter to go along with your resume. 33 Total Points
  • Lesson 14 Video
  • Review Article: Samples: Sample Application Letters
  • Complete: Lesson 14 Assignment: Application Letter Writing
  • Complete: Lesson 14 Exam

Lesson 15: Proofreading and Editing

This lesson explains the importance of editing and proofreading and how to go about it. 11 Total Points
  • Lesson 15 Video
  • Review Article: Vocabulary, Grammar, Punctuation Quizzes
  • Complete: Lesson 15 Exam

Lesson 16: Three Writing Rules

This lesson discusses the three writing rules of splitting infinitives, ending sentences with a preposition, and beginning a sentence with a conjunction. 10 Total Points
  • Lesson 16 Video
  • Review 3 Articles: Business Writing: 7 Phrases to Ban; Business Writing Rules; Split Infinitives
  • Complete: Lesson 16 Exam

Lesson 17: Writing Rules

This lesson looks at some of the various writing rules. You will learn what makes them rules and how it will help create better business writing. 10 Total Points
  • Lesson 17 Video
  • Review Article: 5 Business Writing Mistakes
  • Complete: Lesson 17 Exam

Lesson 18: Additional Punctuation

This lesson discusses punctuation for business writing. You will learn what good punctuation is and why it is important. 10 Total Points
  • Lesson 18 Video
  • Review 2 Articles: Mandatory Style Vs Optional Style; Punctuation Basics for Business Writers
  • Complete: Lesson 18 Exam

Lesson 19: Writing Resources

This lesson explains where to find additional explanations and help through outside resources. You'll learn where you can get more help in reviewing grammar, spelling, vocabulary, and more. 10 Total Points
  • Lesson 19 Video
  • Take Poll: Your Opinion Matters: Course Rating
  • Take Survey: Samples: Course Comments
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Lesson 19 Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Business Writing
Course Number: 7550413
Languages: English - United States, Canada and other English speaking countries
Course Type: Technical Skill (Intermediate)
CEU Value: 1.9 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Daphnee St.Val
Syllabus: View Syllabus
Course Review: Read Editorial Review
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe ways to manage your business writing.
  • Describe editing tools used to making your message more accessible to the reader.
  • Know basic spelling and punctuation rules.
  • Describe what your tone should be in business writing.
  • Describe how to be politically correct in your business writing.
  • Demonstrate acceptable methods for writing business letters.
  • Demonstrate acceptable methods for writing business memos.
  • Demonstrate how to write acceptable business emails and proper email etiquette.
  • Demonstrate how to correctly write and format resumes and application letters.
  • Describe the three major writing rules when writing for business, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Student Testimonials

  • "What was most helpful was the assignments graded by the instructor, it is the most detailed in all the classes I was taking. Good job." -- Wei W.
  • "The instructor was excellent and very knowledgeable. This was a review of everything that I took in college. Sometimes you become too relaxed with your writing and this course made me realize this." -- Dorothy D.
  • "I have always needed help with my grammar. I have bookmarked all of the links provided in this course." -- Cheryl C.
  • "The practice exercises were most valuable. Thank you!" -- Billie P.
  • "The instructor was very nice and quick at checking my work and getting back to me. I liked the way everything was broken down. The different chapters on pieces of writing was helpful." -- Aryn K.
  • "The lesson on tone of writing seemed to be most helpful for me." -- Jennie B.
  • "Every part of the course was helpful!" -- Ann W.
  • View More Testimonials...

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