Mastering Sales Skills 101

no certificate
with CEU Certificate*
Course Description
Sales are the lifeblood of any business. Every business transaction you have from buying milk at the grocery store to buying your house or investing in new products and services involves sales. "Mastering Sales Skills: How to be a Successful Salesperson" is designed to teach you the principles of the selling process so you can add value to your company or organization from day one. This course is beneficial to all businesses. This course will assist you in identifying the key traits of a successful sales personality, the critical factors necessary for success in sales, and how small differences can lead to exponential growth. The objective of this course is to offer comprehensive information and lay the foundation for mastering sales skills for a person of any age to apply in any situation for a variety of motives, whether personal or professional in nature.
In this course, you will understand how to sell with purpose, connecting fully to your customer's desires and wants, while understanding the nuts and bolts of a typical sale. This includes learning how to assess a sales opportunity; recognizing a buying cycle and creating an appropriate sales cycle; developing a sales strategy; and navigating competitive and political forces at play. Through this course, you will be able to recognize and seize new opportunities that will put you ahead of intensifying competition. You will learn how to leverage your sales skills in building up a winning team for even more sales. Finally, you will learn about the customer experience and how customer-centric marketing leads to long-term customer loyalty. This course will introduce you to important tools that you can use and utilizes a mixture of sales theory, examples, exercises, quizzes, and optional reading resources for further study.
Course Requirements
Course Topics
Lesson 1: Developing A Sales Personality
Lesson 2: Why Confidence Makes the Difference
Lesson 3: 7 Critical Factors for Success in Sales
Lesson 4: How Small Differences Accelerate Growth
Lesson 5: Knowing What You Have
Lesson 6: Visualizing the Sale
Lesson 7: Helping Others Get What They Want
Lesson 8: Knowing the Nuts and Bolts of A Sale
Lesson 9: Overcoming Objections
Lesson 10: Knowing What Questions to Ask
Lesson 11: Successful Closing Techniques Part 1
Lesson 12: Successful Closing Techniques Part 2
Lesson 13: Build Your Team for More Sales
Lesson 14: Recruiting for Talent
Lesson 15: Designing a Winning Sales Culture
Lesson 16: Adapting, Allocating and Retaining Sales Success
Lesson 17: Customer Experience
Lesson 18: Tools of the Trade
Lesson 19: Conclusion
Course Materials
Grading Policy
Learning Outcomes
- Know developing a sales personality.
- Describe why confidence makes the difference.
- Describe seven critical factors for success in sales.
- Describe how small differences accelerate growth.
- Know knowing what you have as far as the necessary skills to be a successful salesperson.
- Describe visualizing the sale.
- Know helping others get what they want.
- Describe knowing the nuts and bolts of a sale.
- Describe techniques for overcoming objections.
- Know knowing what questions to ask.
- Define successful closing techniques.
- Know successful closing techniques.
- Identify ways to build your team for more sales.
- Describe techniques for recruiting for talent.
- Recognize how to design a winning sales culture.
- Identify ways for adapting, allocating, and retaining sales success.
- Know the customer experience, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
Assessment | Points |
---|---|
An Introduction | 1 |
Lesson 1 Exam | 9 |
Lesson 2 Assignment: A Positive Attitude | 10 |
Lesson 2 Exam | 9 |
Lesson 3 Assignment | 25 |
Lesson 3 Exam | 10 |
Lesson 4 Assignment | 25 |
Lesson 4 Exam | 9 |
Lesson 5 Exam | 10 |
Lesson 6 Assignment | 25 |
Lesson 6 Exam | 8 |
Lesson 7 Exam | 9 |
Lesson 8 Exam | 10 |
Lesson 9 Assignment: Techniques for Dealing with Objections | 10 |
Lesson 9 Exam | 8 |
Lesson 10 Exam | 10 |
Lesson 11 Assignment: Closing the Sale | 10 |
Lesson 11 Exam | 9 |
Lesson 12 Exam | 10 |
Lesson 13 Exam | 5 |
Lesson 14 Assignment: Who would you hire? | 10 |
Lesson 14 Exam | 9 |
Lesson 15 Exam | 10 |
Lesson 16 Assignment | 25 |
Lesson 16 Exam | 9 |
Lesson 17 Exam | 8 |
Lesson 18 Exam | 9 |
Lesson 19 Assignment: What Determines Success? | 10 |
Lesson 19 Exam | 10 |
The Final Exam | 74 |
Total Points: | 396 |
Related Articles
- Emotional Factors That Affect Decision Making
- How to Outline and Organize Your Award Winning Speech
- How to Network and Market Yourself in Your Local Community
- Building Loyalty in Effective Customer Service
- Business Survival Tools: Understanding Financial Management
- The Role of Social Responsibility in Business Ethics
- Business Management Tools: Accounting Principles and Inventory Control
- How to Identify the Right Solution for the Right Problem in Decision Making
- Business Team Building: Types of Teams
- Retail Management: Marketing Issues