Course Description

In a world where every word holds weight, the ability to convey thoughts with diplomacy and tact is an invaluable skill. This sophisticated form of communication not only fosters positive sentiments but also fortifies relationships, paving the way for a harmonious environment. Introducing our comprehensive course on "Communicating with Diplomacy and Tact"-an immersive journey into the nuanced world of impactful and considerate communication.

Core Insights of the Course:

  1. Foundations of Diplomatic Communication: Delve deep into the intricate realms of language and its multifaceted usage. Understand the symbiosis between linguistic intricacies and nonlinguistic subtleties that lay the groundwork for diplomatic communication.

  2. Crafting the Right Communication Climate: A conducive environment is crucial for meaningful conversations. Grasp the importance of setting the right tone, ensuring that exchanges are productive and engender positive feelings.

  3. Navigating the Self and the "Face": Recognize the dynamics of self-perception and the 'face' in conversations. Learn to strike the right balance, maintaining one's integrity while being mindful of the other person's perspective.

  4. Emotional Intelligence in Conversations: Harness the power of emotional intelligence. Deepen your understanding of its pivotal role in averting conflicts and facilitating harmonious interactions.

  5. Politeness as the Pillar of Tactful Communication: Embrace the essence of politeness. From understanding its interplay with 'face' to deciphering its cultural nuances, this module illuminates the intricacies of courteous communication. Dive into stimulating discussions on the dichotomy between politeness and impoliteness, and the unique intersection of politeness with colloquial expressions and swearing.

  6. The Power of Humor: Delight in the art of humor and its transformative ability to elevate conversations. Explore its pivotal role in organizational settings and understand how it can enhance workplace culture. Drawing from seminal research, this unit unveils the science and art behind humor, ensuring you wield it effectively.

  7. Fine-tuning Diplomatic Interactions: As we culminate, we'll stitch together all the learned components, offering a cohesive blueprint for communicating with finesse, ensuring you leave no room for discord or misinterpretation.

Why This Course is a Must-Attend:

"Communicating with Diplomacy and Tact" is not just another course; it's a masterclass in elevating one's communication caliber. By assimilating the insights offered, you can navigate personal and professional terrains with unmatched grace, ensuring your interactions are always constructive and resonate with positivity.

In an age where interactions are incessant, ensure yours stand out for their maturity and depth. Equip yourself with the tools to communicate not just effectively, but also elegantly. Let each word you utter and every gesture you make be a testament to your mastery in the art of tactful communication. Embark on this transformative journey and redefine the way you connect with the world.

 

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Apply diplomatic language and empathetic listening to provide constructive feedback in professional settings, ensuring positive and motivational interactions.
  • Demonstrate the ability to adjust communication style based on audience feedback and nonverbal cues for enhanced mutual understanding.
  • Analyze a real-life situation and evaluate how nonverbal communication was used effectively or ineffectively, citing specific channels as evidence.
  • Define at least five channels of nonverbal communication and provide an example for each to demonstrate understanding.
  • Demonstrate the ability to differentiate between confirming and disconfirming messages in various communication scenarios
  • Identify strategies for fostering positive communication climates by applying principles of empathy, active listening, and cultural sensitivity
  • Demonstrate effective diplomatic communication techniques by applying empathy, active listening, and balanced assertiveness in role-playing scenarios.
  • Define and explain the concept of 'face work' in communication and its relevance to maintaining social identity and dignity.
  • Define interpersonal conflict and illustrate its components through real-life examples.
  • Demonstrate strategies to manage conflict effectively using emotional intelligence principles, incorporating empathy and social skills.
  • Define and distinguish between positive face and negative face in the context of politeness theory, explaining how each influences social interactions.
  • Identify and apply the three primary politeness strategies (positive, negative, and off-record) in given communication scenarios, assessing their effectiveness in preserving face.
  • Identify and define the core components of Brown and Levinson's Politeness Theory, including their application in diverse cultural contexts.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Introduction 1 points
Lesson 1 Exam 9 points
Lesson 2 Assignment 5 points
Lesson 2 Exam 6 points
Lesson 3 Assignment 20 points
Lesson 3 Exam 8 points
Lesson 4 Assignment 20 points
Lesson 4 Exam 9 points
Lesson 5 Assignment 20 points
Lesson 5 Exam 10 points
Lesson 6 Exam 10 points
Lesson 7 Assignment 20 points
Lesson 7 Exam 9 points
Lesson 8 Exam 10 points
The Final Exam 37 points
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