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General Receptionist

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Course Description

As a receptionist you are an important member of the company you work for.  When clients enter your business for the first time, the person to greet them when they enter the office is the receptionist. Receptionists create the first impression that a client has of your business, whether it's good or bad.  You set the company tone and contribute to your companies' reputation. While many people view the role of the receptionist as minor, this is far from the truth! The role of the receptionist is essential for the smooth operation of any office.

This General Receptionist course will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today's technology-based offices. 

The receptionist's duties include: acting as an ambassador by welcoming people to your business, screening phone calls, setting appointments, directing client traffic throughout the work day, and so much more.

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  • Self-Paced
  • Instructor Feedback
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

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Course Lessons

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Lesson 1: What Is A Receptionist?

A receptionist is an administrative or clerical worker who normally works in a business?s waiting area, lobby or front desk. 13 Total Points
  • Lesson 1 Video
  • Review 2 Articles: What is a Receptionist?; Occupational Labor Statistics for a Receptionist
  • Complete Assignment: An Introduction
  • Complete: Lesson 1 Assignment
  • Complete: Exam 1

Lesson 2: Responsibilities Of The Receptionist

In this lesson, we will go into greater detail of each required duty, and the best way to approach them. 12 Total Points
  • Lesson 2 Video
  • Review Article: Duties of a Front Desk Receptionist
  • Complete: Lesson 2 Assignment
  • Complete: Exam 2

Lesson 3: The Attitude Of The Receptionist

As a receptionist, you must remember that your attitude is a central part of your job. You are the first contact a person will meet at your company. 12 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Good Qualities of a Receptionist; 6 Attributes to Look for in a Great Receptionist
  • Complete: Lesson 3 Assignment
  • Complete: Exam 3

Lesson 4: Office Communication, Business Etiquette & Dealing With Difficult People

Whether communicating with a client in person, or on the phone, it is important to have excellent communication skills. 10 Total Points
  • Lesson 4 Video
  • Review 2 Articles: 15 Business Etiquette Rules Every Professional Needs To Know; Tips for Dealing With Difficult People at Work
  • Complete: Exam 4

Lesson 5: Telephone And Email Communication

In this lesson, you will learn about two specific types of communication, telephone and email. 10 Total Points
  • Lesson 5 Video
  • Review Article: Effective e-mail is vital in the workplace
  • Complete: Lesson 5 Assignment
  • Complete: Exam 5

Lesson 6: Knowledge Of Office Equipment

In this lesson, you will learn about the top 10 pieces of office equipment, what they do, and how the receptionist will use them during her workday. 12 Total Points
  • Lesson 6 Video
  • Review Article: How to Use Office Equipment
  • Complete: Lesson 6 Assignment
  • Complete: Exam 6

Lesson 7: Computer Skills

Every receptionist will be required to have some level of computer skills. For an entry-level position you will not be expected to have advanced skills, or be familiar with complex computer programs, but you will be expected to have familiarity and proficiency in the basic computer programs. 10 Total Points
  • Lesson 7 Video
  • Review 2 Articles: The Importance of Basic Computer Skills; Training course- Microsoft Office 2013
  • Complete: Exam 7

Lesson 8: Organizational & Listening Skills

The receptionist must be organized so she can answer phones, greet visitors, and do clerical work at the same time. 12 Total Points
  • Lesson 8 Video
  • Review Article: Organizational Skills in the Workplace
  • Complete: Lesson 8 Assignment
  • Complete: Exam 8

Lesson 9: Introduction To The Office

Larger businesses have more employees and customers, and therefore, need someone dedicated to answering the phone and greeting and helping visitors. 12 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Workplace set-up and arrangement Checklist; Workplace Rights and Benefits
  • Complete: Lesson 9 Assignment
  • Complete: Exam 9

Lesson 10: Advanced Responsibilities

In some smaller or medium sized offices you may be given advanced tasks and responsibilities, beyond the general clerical work often assigned to receptionists. 9 Total Points
  • Lesson 10 Video
  • Review 2 Articles: How to Make Travel Arrangements for Executives; 10 Tips for Effective Appointment Scheduling
  • Complete: Exam 10

Lesson 11: Elements of Bookkeeping and Accounting

In the event you are tasked with bookkeeping or accounting responsibilities, it is best to familiarize yourself with the terms and possess a basic knowledge for both disciplines. 11 Total Points
  • Lesson 11 Video
  • Review Article: Bookkeeping 101 - A Beginning Tutorial
  • Complete: Lesson 11 Assignment
  • Complete: Exam 11

Lesson 12: Interview Skills

The interview process can be challenging, so it is important that you are organized every step of the way. 70 Total Points
  • Lesson 12 Video
  • Take Poll: Final Course Poll - Your Opinion
  • Complete: Exam 12
  • Complete: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: General Receptionist
Course Number: 8900346
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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