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Course Description


This is a course on giving and receiving feedback and constructive criticism. It first takes the student through a range of relevant concepts in interpersonal communication to provide a theoretical backdrop to the practical issue of giving and receiving feedback and constructive criticism. Because this is such a sensitive area of communication, attention is paid to numerous components of communication that lead in to this specific communication exchange. 

Topics include needs of the self and face needs, assertiveness versus hostility, politeness, nonverbal communication, and others. Each of these conceptual topics is discussed in depth prior to a practical discussion specific to the situation of giving and receiving feedback and constructive criticism. 

By the end of this course, the student should be equipped to provide quality, non-offensive feedback and constructive criticism that takes into account the sensitivity of these communication exchanges for the recipient. In this way, the feedback and constructive criticism offered can not only strengthen the target project, but can avoid tension with the feedback and critique recipient. Further, the student should be adequately prepared to receive feedback and constructive criticism, and to see through its sometimes harsh delivery to glean the essence of the message, and apply the gems of advice to improve the target of the feedback and critique. Giving and receiving feedback and constructive criticism can be challenging and very uncomfortable, to say the least. This course demonstrates how the student can turn these sensitive situations into rich, rewarding experiences, whether on the giving or the receiving end of these communication exchanges.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

Lesson 1: Introduction

Lesson 2: Self

Lesson 3: Intercultural Communication

Lesson 4: Assertive Versus Hostile Communication

Lesson 5: Politeness Theory

Lesson 6: Emotional Intelligence

Lesson 7: Nonverbal Communication

Lesson 8: Conflict

Lesson 9: Communication Climate

Lesson 10: Criticism in Context

Lesson 11: Giving Feedback and Constructive Criticism

Lesson 12: Receiving Feedback and Constructive Criticism

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class .

Grading Policy

Each lesson will include a lesson review quiz along with one assignment. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe intercultural communication.
  • Recognize assertive versus hostile communication.
  • Demonstrate the Politeness Theory.
  • Describe emotional intelligence.
  • Define nonverbal communication.
  • Describe conflict and ways to prevent it and confront it.
  • Recognize the communication climate and adjust to it.
  • Describe ways of giving feedback and constructive criticism.
  • Know ways to positively receive and accept feedback and constructive criticism, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Assignment20
Lesson 2 Assignment20
Lesson 2 Exam9
Lesson 3 Activity1
Lesson 3 Exam9
Lesson 4 Assignment20
Lesson 4 Exam9
Lesson 5 Assignment20
Lesson 5 Exam9
Lesson 6 Assignment20
Lesson 6 Exam9
Lesson 7 Assignment20
Lesson 7 Exam10
Lesson 8 Assignment20
Lesson 8 Exam9
Lesson 9 Exam9
Lesson 10 Exam9
Lesson 11 Exam8
Lesson 12 Exam6
The Final Exam43
Total Points:281

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